Shreveport Water Department, LA: Bill Pay, Phone Number, Address, Emergency Line and Reconnection Help
Use this guide to pay a City of Shreveport water and sewerage bill online, by phone, by mail or in person. You will also find Customer Service phone number, emergency water/sewer phone, mailing address, Government Plaza payment location, payment assistance options, and reconnection rules after nonpayment shutoff.
Quick Answer: Shreveport Water Bill Pay, Phone and Address
Shreveport Water & Sewerage customers can pay online, by phone, by mail or in person. Pay by phone at 318-673-5510. Mail payment to Shreveport Water & Sewerage Department, P.O. Box 30065, Shreveport, LA 71153-0065. In-person payment is accepted at Government Plaza, 505 Travis Street, Shreveport, LA 71101. For 24-hour water or sewer emergencies, call 318-673-7600.
🔒 Official Shreveport Water & Sewerage Links
Shreveport Water Bill Pay Online: Official PayStar Payment Portal
The safest starting point is the Shreveport Water & Sewerage Payment Options page or the City of Shreveport Pay Your Water Bill page. Both route users to official payment and account tools.
Open the official payment page
Start from Shreveport Water & Sewerage Payment Options or City of Shreveport Pay Your Water Bill before entering account or card information.
Select Make Online Payment
Use the official online bill pay link. The City notes that customers may pay by credit card or one-time bank draft.
Enter account details from your bill
Use the water/sewer account number and service address from your current bill. Confirm the account before paying.
Save confirmation
Save the receipt or confirmation number. If your account is disconnected or past due, report the payment to Customer Service.
Shreveport Water Bill Payment Options: Online, Phone, Mail and In Person
Choose the method based on urgency. Online and phone are faster; mail is safer only for non-urgent bills.
| Payment Method | Official Detail | Best For |
|---|---|---|
| Online payment | Use the official Make Online Payment link | Fast payment by card or one-time bank draft where available. |
| Phone payment | 318-673-5510 | Pay anytime through IVR with credit/debit card. |
| Mail payment | Shreveport Water & Sewerage Department, P.O. Box 30065, Shreveport, LA 71153-0065 | Non-urgent check or money order payment. |
| In person | Government Plaza, 505 Travis Street, Shreveport, LA 71101 | Cash, check or money order payment with office support. |
| CheckFree locations | Listed as available throughout the parish | Local in-person payment where accepted. |
Shreveport Water & Sewerage Phone Number, Emergency Line and Address
Use Customer Service for billing, payment, account setup and payment collection questions. Use the 24-hour emergency number for active water or sewer emergencies.
Customer Service / billing
318-673-5510 for bill payment, account help, payment arrangements and customer service.
24-hour emergency
318-673-7600 for water or sewer emergency service, 24 hours a day, 7 days a week.
Customer Service physical address
2139 Greenwood Road, Shreveport, LA 71103.
Main Water & Sewerage address
505 Travis Street, Suite 320, Shreveport, LA 71101.
| Contact Need | Official Detail | Use It For |
|---|---|---|
| Billing / payment / account help | 318-673-5510 | Bill payment, payment confirmation, account maintenance, new account setup and collections. |
| Phone payment IVR | 318-673-5510 | Pay by phone with credit/debit card. |
| Water or sewer emergency | 318-673-7600 | 24-hour water/sewer emergency reporting. |
| Payment extension by text | 318-524-8794 | Request payment extension and report payment after disconnection where applicable. |
| Main office | 505 Travis Street, Suite 320, Shreveport, LA 71101 | Water & Sewerage office reference. |
| Customer Service location | 2139 Greenwood Road, Shreveport, LA 71103 | Customer Service office reference. |
Shreveport Water Reconnection After Nonpayment Shutoff: Payment and Receipt Reporting Steps
Shreveport Water & Sewerage gives specific instructions for accounts disconnected for nonpayment. This section is very important because simply paying may not trigger same-day reconnection unless you report the payment correctly.
Payment must be reported
After payment, report the payment or receipt number to the office.
Call to report
Call 318-673-5510 after making payment.
Text option
Text 318-524-8794 where the City allows payment reporting by text.
Same-day reconnection
For same-day reconnection, the payment must be reported by 1 p.m.
Pay the disconnected account
Use online, phone or in-person payment as directed by Shreveport Water & Sewerage.
Save the receipt number
Do not close the payment screen until you save the confirmation or receipt number.
Report the payment immediately
Call 318-673-5510 or text 318-524-8794 with the payment/receipt number.
Report before 1 p.m. for same-day reconnection
If you need same-day reconnection, report the payment before the official cutoff time.
Shreveport Water Bill Assistance: Payment Arrangement, Extension and SWAP
If your bill is past due or hard to pay, contact Shreveport Water & Sewerage before disconnection. The official payment page lists payment arrangements, payment extensions and the Shreveport Water Assistance Program.
Payment arrangement
Call 318-673-5510. Official guidance says arrangements require 25% down plus 4 equal payments of the remaining balance.
Payment extension
Text 318-524-8794 to request a payment extension.
SWAP assistance
The Shreveport Water Assistance Program helps eligible households with water and sewer bill payments.
Do not wait
Payment help is easier before disconnection or service interruption.
Start New Shreveport Water Service, Stop Service or Transfer Water Service
The City states new water and sewer accounts may be opened by visiting or telephoning Customer Service during business hours. Customers can also use the official start, stop and transfer service links from Shreveport Water & Sewerage.
Start new service
Use the official Start New Service link or contact Customer Service for account setup requirements.
Stop service
Use the official Stop or Transfer Service route before moving out to avoid extra billing.
Connection fee
The City notes that a one-time connection fee is charged to open each account.
Deposit situations
Deposits may apply to disconnected accounts and previous customers with existing balances.
Editorial Trust Note
This page is an independent guide, not the City of Shreveport or Shreveport Water & Sewerage. It is written to help users find official bill payment, customer service, emergency, assistance and reconnection information without entering account details on the wrong website.
Official-first links
Payment and customer links point to shreveportlawater.gov, shreveportla.gov, PayStar or the official city-linked water account portal.
Reconnection warning included
The guide clearly explains the payment/receipt reporting requirement after nonpayment shutoff.
User intent covered
Sections answer bill pay, phone number, address, emergency line, mail payment, assistance and service setup queries.
Shreveport Water or Sewer Emergency: 24-Hour Emergency Phone Number
For active water or sewer emergencies, use the 24-hour emergency phone number. Do not rely on email, standard mail or slow payment routes for emergency issues.
24-hour emergency line
Call 318-673-7600 for water or sewer emergencies.
Emergency call center
Shreveport Water & Sewerage states it maintains a 24-hour call center seven days a week.
Billing is different
For normal billing or payment questions, call 318-673-5510.
Life safety issue
If there is injury risk, fire, electrical hazard or immediate danger, call 911 first.
Shreveport Water & Sewerage Address, Government Plaza Map and Mailing Address
Government Plaza is listed for in-person water bill payment. Customer Service also lists a separate physical address at 2139 Greenwood Road, so use the correct address for your need.
Government Plaza – In-Person Payment Location
Use this map for general orientation. For current payment rules, reconnection requirements or account questions, call Shreveport Water & Sewerage before visiting.
| Address / Contact Type | Official Detail | Use It For |
|---|---|---|
| In-person payment | Government Plaza, 505 Travis Street, Shreveport, LA 71101 | Cash, check or money order payment. |
| Water & Sewerage office | 505 Travis Street, Suite 320, Shreveport, LA 71101 | Main Water & Sewerage office reference. |
| Customer Service physical address | 2139 Greenwood Road, Shreveport, LA 71103 | Customer Service office reference. |
| Mail payment | Shreveport Water & Sewerage Department, P.O. Box 30065, Shreveport, LA 71153-0065 | Mail check or money order with account number. |
| Customer Service phone | 318-673-5510 | Billing, payment, account setup, payment arrangements and collections. |
| Emergency phone | 318-673-7600 | 24-hour water or sewer emergency service. |
Shreveport Water Department Bill Pay, Phone and Address FAQs
These answers cover Shreveport water bill pay, online payment, phone payment, mail payment, in-person payment, Customer Service, emergency line, reconnection after nonpayment and payment assistance.
QWhere can I pay my Shreveport water bill online?
Use the official Shreveport Water & Sewerage Payment Options page or City of Shreveport Pay Your Water Bill page, which links to online bill pay.
QWhat is the Shreveport water bill phone payment number?
Shreveport Water & Sewerage lists phone payment at 318-673-5510 through the Interactive Voice Response system.
QIs there a fee to pay Shreveport water bill by phone?
Yes. Shreveport Water & Sewerage lists a $3.25 convenience fee payable to the third-party vendor for phone payment.
QWhere do I mail a Shreveport water bill payment?
Mail payment to Shreveport Water & Sewerage Department, P.O. Box 30065, Shreveport, LA 71153-0065. Include your account number on your check or money order.
QWhere can I pay Shreveport water bill in person?
You may pay in person at Government Plaza, 505 Travis Street, Shreveport, LA 71101, with cash, check or money order.
QWhat is the Shreveport Water & Sewerage customer service phone number?
The customer service phone number listed by Shreveport Water & Sewerage is 318-673-5510.
QWhat is the Shreveport water or sewer emergency number?
For 24-hour water or sewer emergency service, call 318-673-7600.
QWhat should I do after nonpayment shutoff in Shreveport?
If service was disconnected for nonpayment, make payment by phone, online or in person, then report the payment or receipt number by calling 318-673-5510 or texting 318-524-8794. Same-day reconnection requires reporting by 1 p.m.
QDoes Shreveport offer water bill assistance?
Shreveport Water & Sewerage lists payment arrangements, payment extensions and the Shreveport Water Assistance Program as payment assistance options.
QIs Water-Department.org the official City of Shreveport website?
No. Water-Department.org is an independent informational guide. Always use shreveportlawater.gov, shreveportla.gov, or the official City of Shreveport payment portal for actual payment and account decisions.
Official Resources Used for This Shreveport Water Department Guide
These official resources were reviewed for Shreveport water bill payment, Customer Service phone, emergency line, mailing address, in-person payment, reconnection rules, assistance options and service setup. For actual payment and account decisions, always follow City of Shreveport official instructions.
| Resource | Official Link | Use It For |
|---|---|---|
| Payment Options | Shreveport Water & Sewerage payment options | Online payment, phone payment, mail payment, in-person payment, assistance and reconnection rules. |
| Make Online Payment | PayStar online payment portal | Official online bill payment route linked by Shreveport Water & Sewerage. |
| View My Water Account | Water account portal | Check account details, water bill information and account status where available. |
| Customer Service | Customer Service page | Customer Service phone, physical address, emergency number and account support links. |
| City Pay Your Water Bill | City water payment page | City payment system notice, online bill pay, account view, mail-in payment and assistance links. |
| Water & Sewerage Overview | Water & Sewerage overview | Service setup, billing, deposit, connection fee and balance/due-date phone information. |
| Report a Concern | Report a Concern | Submit non-emergency city concerns through the official city form. |
| Google Map Search | Government Plaza map | General in-person payment location orientation only; confirm current rules with Shreveport Water & Sewerage. |
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.