Asheville WaterSmart Pay & Leak Alert Help
Use this guide when you need to pay an Asheville water bill, register for WaterSmart, pay by phone, mail a payment, use a drop box, start or stop service, check a high bill, or separate water, sewer, and stormwater questions.
Every major step below includes the official link beside the action, so you can move from reading to paying, calling, registering, or fixing the problem without hunting through a long article.
Start Here: Pick Your Asheville Water Bill Situation
Use the City’s official pay page or WaterSmart portal.
Official pay pageCall 828-251-1122 and press option 1. Keep account/customer numbers ready.
Phone pay detailsCheck hourly usage, repair leaks quickly, and request adjustment on time.
High bill helpUse NC 211 for local utility assistance resources.
Find assistancePay Your Asheville Water Bill: Practical Steps With Official Links
Open the official City payment page
Start from the City of Asheville Pay Your Water Bill page. From there, use the Customer Portal/WaterSmart route for online billing, payment, e-billing, usage, and alerts.
Use the correct account details
For phone payment, the City says to keep your Combined Utility Statement handy because account and customer numbers are needed to post payment correctly.
Choose online, phone, mail, in person, or drop box
Online is best for account tools. Phone is good when you do not want to log in. Mail and drop boxes need extra time because after-hours payments may post next business day.
If you need assistance, call the right path
For payment assistance resources, the City points customers to NC 211. For customer service, call 828-251-1122 and press option 2.
Save proof and watch the due date
Save the payment confirmation, date, amount, account number, and bank/card record. If using a drop box after posted cut-off timing, assume next-business-day posting.
Asheville Water Bill Payment Options, Best Use and Links
| Payment route | Official detail | Best for | Official link |
|---|---|---|---|
| Online WaterSmart / Customer Portal | Pay and view the water bill online; WaterSmart also supports e-billing, autopay, usage tracking, leak alerts and high-use alerts. | Customers who want one dashboard for payment, usage and alerts. | Open WaterSmart |
| Pay by phone | Call 828-251-1122 and press option 1. Payment can be made with checking, savings, Visa, MasterCard, Discover, or e-check. The City states there is no convenience fee for paying by phone. | Customers who want to pay without logging in. | Phone payment details |
| Pay in person | Pay at Asheville City Hall, 70 Court Plaza, Customer Services Division, first floor. | Customers who need in-person support or want to pay at City Hall. | In-person info |
| Drop box: Public Works | 161 South Charlotte Street. Payments placed in this drop box are processed next business day. | Check/money order drop-off when same-day posting is not critical. | Drop box details |
| Drop box: City-County Plaza | First roundabout entering the plaza. Payments after 4:30 p.m. are not posted until next business day. | Downtown drop-off with next-business-day awareness. | Plaza drop box note |
| Send payment with stub to City of Asheville Customer Services Division, P.O. Box 733, Asheville, NC 28802. | Non-urgent payment with enough mailing time. | Mail instructions |
WaterSmart, E-Billing, Autopay and Leak Alerts
Daily usage tracking
WaterSmart lets Asheville customers monitor and track daily consumption and compare usage with similar households.
Register for WaterSmartLeak and high-use alerts
Use alerts for high-water usage, possible leaks, or vacation periods. This is the fastest way to catch a running toilet or hidden leak before the next bill.
WaterSmart explainerBilling tools
WaterSmart supports online bill viewing and payment, e-billing, and autopay options.
E-billing infoAsheville Water Phone, Hours and City Hall Help
Main customer service
828-251-1122. Use option 1 for phone payment and option 2 for a customer service representative.
Call 828-251-1122Water department hours
The Water Department lists Monday–Friday, 8 a.m.–5 p.m., with in-person starting at 8 a.m. and phones starting at 9 a.m.
Water department pageCity Hall payment
Pay in person at Asheville City Hall, 70 Court Plaza, Customer Services Division, first floor.
In-person payment detailsThe Water Department lists egovutility@ashevillenc.gov for utility contact.
Email Water DepartmentHigh Asheville Water Bill: What To Check Before You Pay Blindly
Fast rule: Review hourly usage in the customer portal, fix any private leak immediately, and contact 828-251-1122 if you need help reading the data. A high bill can be a real leak, an irrigation spike, a running toilet, or a meter/transmitter catch-up issue.
| What you notice | Likely issue | What to do | Official link |
|---|---|---|---|
| Hourly usage never drops | Possible toilet leak, irrigation leak, water softener issue, or underground leak. | Shut off fixtures one by one and watch WaterSmart usage. Call if you need help interpreting it. | High bill guide |
| High bill after very low/zero reads | The City notes some high bills may follow underperforming AMR transmitters and prior unusually low bills. | Review meter project info and contact customer service if the pattern looks like catch-up billing. | Meter project |
| Leak was found | Private leak must be repaired quickly to qualify for adjustment review. | Repair within 30 days of the first high bill, keep proof, and submit written adjustment request within 45 days after repair. | Adjustment rules |
| You had multiple recent adjustments | The City limits leak adjustments. | Maximum of two leak adjustments are permitted within any 24-month period. | Leak policy |
Start or Stop Asheville Water Service
Call to start or stop
To set up a water account or stop service, call 828-251-1122 between 9 a.m. and 5 p.m., Monday–Friday, except holidays.
Start/stop instructionsApplication fee
The City lists a $55 non-refundable application fee to begin a water account.
Fee detailsDeposit
A $100 refundable deposit is required for customers who have not established good credit.
Deposit detailAsheville Water Rates, CCF and Charges
What is CCF?
The City explains water volume charges are per 100 cubic feet. 1 CCF = 748 gallons.
Water fees pageSingle-family rate
Residential consumption charges for bills issued on or after September 1, 2025 list single-family residential at $5.60 per CCF.
Rate detailsMulti-family rate
Multi-family residential consumption is listed at $5.32 per CCF for bills issued on or after September 1, 2025.
Fee manual infoSewer and Stormwater: Don’t Call the Wrong Office
Sewer services
The Metropolitan Sewerage District provides sewerage services to Asheville city residents and City residents are billed for water and sewerage together in one bill.
- Emergency sewer repair: 828-255-0061.
- Sewer bill questions: 828-251-1122.
- MSD information: 828-254-9646.
Stormwater utility bill
Stormwater bills are based on the total impervious area on each parcel. They may be delivered bi-monthly on the water bill, annually, or semi-annually.
- Main customer service: 828-251-1122.
- Stormwater billing line: 828-232-4567.
- Stormwater fees are tied to impervious surface area.
Mail and Drop Box Payment Rules
Mailing address
Send payment with the payment stub to City of Asheville Customer Services Division, P.O. Box 733, Asheville, NC 28802.
Mail instructionsPublic Works drop box
161 South Charlotte Street. Payments in this drop box are processed next business day.
Drop box 1 detailsCity-County Plaza drop box
First roundabout when entering the plaza. Payments after 4:30 p.m. are not posted until next business day.
Drop box 2 detailsLocal Asheville Tips Users Actually Need
Use WaterSmart before calling about a high bill
Customer service can help interpret usage, but WaterSmart hourly data gives you the clue first: constant usage often means a leak; sudden spikes often point to irrigation, guests, or one-time heavy use.
Separate water, sewer, and stormwater
Asheville customers may see multiple utility items. Water billing questions, sewer service questions, and stormwater billing questions may have different phone paths.
Drop box is not instant payment
If a payment is placed after 4:30 p.m. at City-County Plaza or into the Public Works drop box, plan on next-business-day posting.
Helene/payment-plan context
The City has published cut-off and payment-plan notices after Hurricane Helene billing pauses. If you have an old balance, do not ignore mailed letters or automated calls.
Cut-off notice explainerCity Hall Map and Visit Planning
Use this map for Asheville City Hall payment/customer service planning. Verify holidays before visiting because City offices close on listed holidays.
In-person payment
City Hall, 70 Court Plaza, Customer Services Division, first floor.
Phone support
Call 828-251-1122. Option 1 for payment, option 2 for customer service representative.
Mailing payment
City of Asheville Customer Services Division, P.O. Box 733, Asheville, NC 28802.
Official Asheville Water Links Used in This Guide
City of Asheville Water Bill Payment FAQs
Where do I pay my Asheville water bill online?
Start with the City’s official Pay Your Water Bill page or open the WaterSmart portal at ashevillenc.watersmart.com.
What is the phone number to pay an Asheville water bill?
Call 828-251-1122 and press option 1. Keep your Combined Utility Statement handy because account and customer numbers are needed.
Is there a convenience fee for paying Asheville water by phone?
The City’s payment page states there is no convenience fee for paying over the phone.
How do I contact a City of Asheville water customer service representative?
Call 828-251-1122 and press option 2. The Water Department lists phone service starting at 9 a.m. on business days.
How do I set up e-billing or autopay?
Use WaterSmart. It supports online bill payment, bill viewing, e-billing, autopay, usage monitoring, leak alerts, and high-use alerts.
What should I do if my Asheville water bill is high?
Review hourly usage in the customer portal, check for leaks, call 828-251-1122 for help interpreting usage, and follow the leak adjustment timing rules if a private leak is repaired.
What are Asheville leak adjustment deadlines?
The leak must be repaired within 30 days of the first high bill. The written adjustment request must be made within 45 days of the leak repair and include proof of repair. A maximum of two leak adjustments are permitted within any 24-month period.
How do I start or stop Asheville water service?
Call 828-251-1122 between 9 a.m. and 5 p.m., Monday–Friday except holidays. The City lists a $55 non-refundable application fee and a $100 refundable deposit for customers who have not established good credit.
Who do I call for sewer service questions?
For emergency sewer repair, call 828-255-0061. For sewer bill questions, call 828-251-1122. For MSD information, call 828-254-9646.
Does this page collect Asheville water payments?
No. This is an informational guide. Use official City of Asheville and WaterSmart pages for live payment, account status, usage data, e-billing, autopay, and customer support.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.