Atlanta Water Department, GA: Bill Pay, Phone Number and Hours
Use official Atlanta Department of Watershed Management resources to pay your water and sewer bill online, by phone, Pay-by-Text, bank bill pay, mail or payment location. This guide also covers customer service hours, City Hall payment windows, water emergencies, sewer backups, payment assistance, bill disputes, start/end service and official links.
If you are searching for atlanta water department, choose the task closest to what you need. Atlanta customers usually want to pay online, pay by phone, set up Pay-by-Text, use bank bill pay, find a payment location, mail a payment, report a water main break, request a bill adjustment, apply for Care & Conserve assistance or start/end water service.
Choose one option. The official action card below updates for online bill pay, IVR payment, Pay-by-Text, bank bill pay, mail, payment locations, assistance, disputes, start/end service and water emergencies.
💳 Pay online — use the official DWM customer web portal
Use this for: viewing and paying Atlanta water/sewer bills online through the official customer web portal.
Keep ready: your most recent water bill, account details, service address and payment method.
After payment: save confirmation number, payment date, amount and method.
Atlanta Water Department Quick Facts Before You Pay
The City of Atlanta Department of Watershed Management handles water and sewer service billing, customer service, bill payments, water main issues, sewer issues and emergency response. The main customer service number is 404-546-0311, and inside Atlanta you may also dial 311.
The DWM call center is listed as open Monday through Friday, 7 a.m. to 7 p.m.. The City Hall bill payment location office hours are listed as Monday through Friday, 8:15 a.m. to 5 p.m.. Emergency water and wastewater issues can be reported after hours, weekends and holidays at 404-546-0311.
What This Atlanta Water Department Guide Covers
How to Pay Atlanta Water Bill Online
The safest online route is to start from the official Atlanta Watershed Pay My Bill page or use the official DWM customer web portal at payatlwateronline.com.
The customer portal lets users view and pay bills online, view smart meter consumption data, review payment history, download water usage and add multiple accounts to one web profile.
Open the official DWM bill pay page
Start with Atlanta Watershed Pay My Bill so you are using the official route.
Open the customer web portal
Use payatlwateronline.com to register, log in or manage your water/sewer account.
Keep your most recent bill ready
The portal registration screen says to have your most recent bill handy before creating a user name.
Review your account carefully
Check account number, service address, current balance, due date, payment amount and payment method before submitting.
Save payment proof
Save the confirmation number, receipt, payment date, amount and payment method. This is important if you are paying after receiving a past-due or service notice.
Atlanta Water Bill Phone Payment Number
To pay by phone, call 404-546-0311. ATL311 says payment by phone is through the automated phone system, available 24 hours a day, 7 days a week, using MasterCard or Visa. Listen for the Department of Watershed prompt and proceed accordingly.
ATL311 also notes that payment posts immediately for IVR phone payments. Customer Service and Collections agents do not accept payments over the telephone, so use the automated payment prompt.
Before calling to pay by phone, keep this ready
- Your Atlanta water/sewer account number.
- Your service address.
- Your current bill or past-due notice.
- Your MasterCard or Visa payment method.
- A place to write down the confirmation number.
Atlanta Water Bill Payment Options Compared
Atlanta DWM gives several ways to pay. Online and IVR phone payment are the best routes when you want quick confirmation. Bank bill pay and mail can work for routine bills but should not be used for urgent deadlines. Western Union and payment windows may be useful for customers who prefer in-person payment.
| Payment option | How it works | Best for | Practical warning |
|---|---|---|---|
| Online DWM portal | Use payatlwateronline.com to view and pay your water/sewer bill. | Fast self-service payment, usage history and account management. | Have your most recent bill ready when registering. |
| Phone IVR | Call 404-546-0311 and follow the DWM automated payment prompt. | 24/7 automated card payment. | Live agents do not accept payments over the phone. |
| Pay-by-Text | Register and enroll online before using text payment. | Convenient recurring mobile reminders and payment. | Must be enrolled first; not ideal for first-time urgent payment. |
| Bank bill pay | Use your personal bank’s bill pay service. | Scheduled routine payments. | Bank processing can take time, so avoid for urgent shutoff issues. |
| Mail check or money order following DWM bill instructions. | Non-urgent payment by check. | Do not mail payment if your account needs immediate posting. | |
| Western Union | Pay at participating metro Atlanta locations. | In-person payment outside DWM portal. | ATL311 says allow 2 business days for posting and a fee may apply. |
| City payment windows | Payment windows are listed at Atlanta City Hall and 72 Marietta Street locations. | In-person help when available. | Check current operating status before visiting. |
Atlanta Water Department Phone Number, Address and Hours
The official City of Atlanta Department of Watershed Management contact listing shows the administrative office at 72 Marietta Street NW, Atlanta, GA 30303. Customer service is available through 311 or 404-546-0311.
72 Marietta Street NW
Atlanta, GA 30303
404-546-0311
Inside Atlanta: Dial 311
Monday–Friday
7 a.m.–7 p.m.
Monday–Friday
8:15 a.m.–5 p.m.
Keep Your Bill Ready
For fast support, keep your account number, service address, bill, dispute notes and payment proof ready before calling.
Faster supportEmergency Same Number
After-hours, holiday and weekend water/wastewater emergencies should still be reported at 404-546-0311.
24/7 emergencyAtlanta Water Payment Locations, City Hall and Western Union
Atlanta DWM lists payment windows at Atlanta City Hall, 55 Trinity Ave. SW, Atlanta, GA 30303, and at 72 Marietta Street NE/NW, Atlanta, GA 30303. The payment-location page says accepted payment types include major credit cards, debit card, check and money order.
ATL311 also lists Western Union payment at many metro Atlanta locations for a fee, with posting time that may take up to 2 business days.
55 Trinity Ave. SW
Atlanta, GA 30303
72 Marietta Street
Atlanta, GA 30303
8:15 a.m.–5 p.m.
Monday–Friday
Fee may apply. Allow 2 business days for posting.
Atlanta Water Bill Payment Assistance: Care & Conserve
The Atlanta Department of Watershed Management lists Care & Conserve as bill payment assistance for qualified applicants. The contact number listed for Care & Conserve is 404-546-3620.
Assistance may involve payment history, payment arrangements or proof of payment support. If your account is already past due, contact Customer Service at 404-546-0311 and ask what is required to keep the account in good standing while assistance is reviewed.
Payment assistance checklist
- Call Care & Conserve at 404-546-3620.
- Keep your account number and service address ready.
- Ask whether a payment arrangement is required while assistance is reviewed.
- Ask what documents are needed for eligibility.
- If another agency is helping, ask how proof of agency payment should be submitted.
- Do not wait until the account is already at emergency shutoff risk.
Atlanta Water Bill Adjustment, Dispute or Appeal
DWM’s customer service page lists options for Request Bill Adjustment / Dispute My Bill and File An Appeal. Use these routes if your Atlanta water bill looks unusually high, if you believe your meter reading is wrong, or if a payment/balance does not match your records.
Collect evidence first
Keep your bill, account history, meter/usage screenshots, payment receipts and any leak repair documents.
Check your usage in the portal
The DWM portal allows smart meter consumption review, transaction history and water usage downloads.
Submit a customer service request
Use ATL311 or DWM customer service forms for adjustment or dispute requests.
Keep paying what you can
Ask DWM whether a payment arrangement is needed while your dispute is reviewed, especially if the account is past due.
Start Service, End Service or Manage Atlanta Water Account
DWM’s customer service page includes Start Service and End Service options. Use these official routes if you are moving into a property, moving out, transferring responsibility, or need to update account access.
Use when opening a new Atlanta water/sewer account or service responsibility.
Use when moving out and stopping billing responsibility at an address.
Use your most recent bill to create a DWM customer web portal user name.
Call Customer Service at 404-546-0311.
Report Atlanta Water Main Break, Leak, Sewer Spill or Sewer Odor
For a water leak, possible water main break, sewer spill, sewer odor, low water pressure, persistent brown water or similar water/wastewater emergency, contact Customer Service at 404-546-0311.
DWM and ATL311 information shows water/wastewater emergency support is available 24 hours a day, 7 days a week. For extreme flooding or immediate life-safety emergencies, use emergency services as appropriate.
Call: 404-546-0311
Dial: 311
Water main break, water leak, sewer spill, sewer odor, low pressure, persistent brown water.
Use ATL311.com for non-life-safety service requests.
Official Atlanta Water Department Links and Billing Resources
Use these official resources first. They help avoid fake payment pages, old phone numbers, unofficial bill-pay pages and confusion with nearby county water systems.
💳 Pay My Bill
Official DWM bill payment options page with online, phone, bank bill pay, Pay-by-Text and other options.
Open Pay My Bill🔐 DWM Customer Portal
Official online account portal for viewing, paying and managing Atlanta water/sewer bills.
Open Customer Portal☎️ Contact DWM
Official customer service, emergency, assistance and department phone numbers.
Open Contact DWM🧾 Customer Service
DWM customer service page with pay, start service, end service, dispute, meter installation and forms.
Open Customer Service🚨 Report Emergency
Official emergency/reporting information for water leaks, main breaks and sewer issues.
Open Report A Problem🤝 Care & Conserve
Official DWM bill payment assistance information for qualified applicants.
Open Care & ConserveAtlanta Department of Watershed Management Map and Directions
The Department of Watershed Management Administrative Offices are listed at 72 Marietta Street NW, Atlanta, GA 30303. Use this map before visiting, but for most billing and emergency needs, start by calling 404-546-0311 or using ATL311.
Atlanta Department of Watershed Management
Use this map for the DWM administrative office location in downtown Atlanta.
Atlanta Water Department Phone Numbers, Hours and Payment Details
Use this quick table when you need to pay, call, report an emergency, ask for assistance or manage a service request.
| Need | Official detail | Best action |
|---|---|---|
| Customer service | 404-546-0311 or 311 | Call for billing, service requests and account support. |
| Pay by phone | 404-546-0311 | Use automated IVR payment prompt, 24/7. |
| Call center hours | Monday–Friday, 7 a.m.–7 p.m. | Use for live customer service support. |
| Emergency reporting | 404-546-0311, 24/7 | Report main breaks, leaks, sewer spills, sewer odor and low pressure. |
| DWM administrative office | 72 Marietta Street NW, Atlanta, GA 30303 | Use for DWM administrative contact/location reference. |
| City Hall payment location | 55 Trinity Ave. SW, Atlanta, GA 30303 | Check current operating status before visiting. |
| Care & Conserve assistance | 404-546-3620 | Call for qualified bill payment assistance information. |
FAQs About Atlanta Water Department Bill Pay
How do I pay my Atlanta water bill online?
Use the official DWM customer web portal at payatlwateronline.com or start from the Atlanta Watershed Pay My Bill page.
What is the Atlanta Water Department phone number?
The main customer service number is 404-546-0311. Inside Atlanta, you may also dial 311.
What are Atlanta water customer service hours?
The DWM call center is listed as open Monday through Friday from 7 a.m. to 7 p.m.
How do I pay my Atlanta water bill by phone?
Call 404-546-0311 and follow the automated Department of Watershed payment prompt. Phone IVR payment is available 24/7.
Can a live Atlanta Water customer service agent take my payment by phone?
No. ATL311 says Customer Service and Collections agents do not accept payments over the telephone. Use the automated IVR payment system.
Where is the Atlanta Department of Watershed Management located?
The DWM administrative office is listed at 72 Marietta Street NW, Atlanta, GA 30303.
Who do I call for an Atlanta water main break or water leak?
Call 404-546-0311 24 hours a day, 7 days a week to report a water leak or possible water main break.
Who do I call for Atlanta sewer odor or sewer spill?
Call Customer Care at 404-546-0311. DWM says crews are available around the clock for sewer needs.
Does Atlanta have water bill payment assistance?
Yes. DWM lists Care & Conserve bill payment assistance for qualified applicants. The listed assistance number is 404-546-3620.
Is this page the official Atlanta Water Department website?
No. This is an independent informational guide. Use the official Atlanta Watershed, ATL311 and DWM links in this article for payments, emergencies and account support.
Best Way to Pay Atlanta Water Department Bill in 2026
The best route is to start from the official Atlanta Watershed Pay My Bill page and use the DWM customer web portal at payatlwateronline.com. For phone payment, call 404-546-0311 and use the automated payment system.
For live account help, call the DWM customer service number Monday through Friday from 7 a.m. to 7 p.m. For water main breaks, water leaks, sewer spills, sewer odors, brown water or low pressure, call 404-546-0311 any time, including nights, weekends and holidays.
Important Notice: This article is an independent informational guide and is not the City of Atlanta, Atlanta Department of Watershed Management, ATL311, DWM Customer Web Portal, Western Union, a payment processor or an official utility service. Payment links, phone numbers, hours, fees, payment-location status, emergency routes, assistance rules and service policies can change. Always verify urgent or official matters directly with Atlanta Department of Watershed Management or ATL311 before acting.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.