Atlanta Water Bill & Service Help
Need to pay an Atlanta water/sewer bill, use the new Invoice Cloud payment portal, start or end service, report a leak, handle a high bill, request an adjustment, or avoid a reconnection delay? Use the task cards below to reach the right official route fast.
Fast Answer: Choose Your Atlanta Water Task
Use Invoice Cloud for one-time payment or sign in to the customer portal for account tools.
Pay / view billCall 404-546-0311 and use the automated DWM payment prompt. Agents do not take payments.
ATL311 pay optionsApply online, fax, or in person. Owners, renters and businesses need different documents.
Start serviceCall 404-546-0311 anytime for water leak, main break, sewer spill, sewer odor or no pressure.
Contact DWMAtlanta Water Bill Payment Options and Posting Times
The most useful detail is not just “where to pay.” It is how fast each method posts and whether it is safe for an urgent account.
| Payment method | Official detail | Best for | Do not use when… |
|---|---|---|---|
| Invoice Cloud one-time payment | Pay or view bills online. One-time payment requires no registration. | Fast online payment and confirmation. | You cannot verify the account number / name on the account. |
| DWM customer portal login | View and pay bills, smart meter consumption, transaction/payment history, usage downloads and multiple accounts. | High bills, usage review, paperless billing and account management. | You only need a simple one-time payment and do not want to register. |
| Phone IVR | Call 404-546-0311, use the automated payment prompt, available 24/7 with MasterCard or Visa. ATL311 says IVR payment posts immediately. | Urgent payment, after-hours payment or customers who prefer phone payment. | You expect a live agent to take payment. Agents do not accept payments over the phone. |
| Western Union / Walmart | ATL311 lists Western Union and Walmart payment with a $1.50 fee and up to 2 business days to post. | Non-urgent in-person convenience payment. | Service is interrupted, already disconnected or near shutoff. |
| Mail / lockbox | Mail to City of Atlanta, Department of Watershed Management, P.O. Box 105275, Atlanta, GA 30348-5275. Allow 7 business days to post. | Routine check/money-order payments. | Payment needs immediate posting. |
| Bank bill pay | Use your bank’s bill pay service. ATL311 says allow 7 business days to post. | Scheduled routine payments from your bank. | You have a past-due or service-interruption deadline. |
| City Hall drop box | Checks or money orders only at exterior lockboxes at 68 Mitchell Street and 55 Trinity Avenue SW. No cash. Allow 7 days to post. | After-hours non-urgent check/money-order payment. | You need quick reconnection or immediate account posting. |
| Payment windows | Atlanta City Hall, 55 Trinity Ave. SW, and 2 City Plaza / 72 Marietta Street. Listed hours: Monday–Friday, 8:15 a.m.–5 p.m. | Urgent account questions, in-person payment and paperwork help. | You have not confirmed current operating status before visiting. |
Invoice Cloud, One-Time Pay and DWM Customer Portal
One-time payment
Invoice Cloud provides a one-time payment path with no registration. Use it when you only need to pay a current bill quickly.
Portal registration
The customer portal asks users to keep the most recent bill handy before creating a user name. Existing My Account customers can use the same username and password.
Usage tools
Register when you need smart meter consumption, payment history, usage downloads or multiple accounts under one profile.
If Your Atlanta Water Account Is Near Shutoff
Use a fast posting method
Pay through Invoice Cloud / online portal, phone IVR at 404-546-0311, or a City payment window. Avoid methods with 2–7 business-day posting windows.
Save payment proof
Keep confirmation number, date, amount, card used, account number and any receipt screen. This matters if you call to confirm account status.
Call after payment if service is at risk
Call 404-546-0311 and ask what is required for account status, reconnection, interruption hold or payment arrangement review.
Atlanta Water Department Phone, Address and Hours
Customer service
404-546-0311
Inside Atlanta: dial 311.
Live call center
Monday–Friday, 7 a.m.–7 p.m. Online ATL311 access is available 24/7.
DWM office
Department of Watershed Management Administrative Offices, 72 Marietta Street, Atlanta, GA 30303.
Emergency
For water/wastewater emergencies after hours, holidays or weekends, call 404-546-0311.
Start Atlanta Water Service: Documents, Fees and Delays
Official start-service warning: DWM says some addresses are served through a master meter, and DWM is not responsible for setting up individual service for third-party meter arrangements. If you live in a condo, HOA community or apartment complex, confirm with management before applying.
| Applicant type | Required documents / fees | What can delay service |
|---|---|---|
| Property owner | Completed New Service Application, closing statement / closing disclosure / HUD-1 / warranty deed showing physical address, valid government ID, $80 deposit and $15 account establishment fee. | Only deed holder can apply. Purchase sale agreement or management agreement is not accepted. |
| Rental customer | Completed application, current lease with terms page and signature page, valid government ID, $80 deposit and $15 account establishment fee. | Only lease holder can apply. Sub-leases are not accepted. |
| Business account | Completed application, ownership/closing or deed documents, applicant ID, EIN SS-4 IRS form, authorization letter if applicant is not business owner, $80 deposit and $15 fee. | Missing EIN/authorization, expired ID, inaccurate address or outstanding balances. |
| Online application | DWM’s online new service workflow says to allow 3–5 business days for processing. | Incomplete fields, wrong property selection, missing attachments or follow-up questions. |
| Fax application | Fax completed application and documentation to 404-979-6787. | Unreadable ID, missing lease/deed pages or no proof of required documents. |
| In-person application | Bring application, documents and fees between 9 a.m.–4 p.m. to 55 Trinity Ave, Suite 1650, or 72 Marietta St. | False documents, outstanding utility bills, expired ID, underage applicant, deceased applicant, missing documents or submission errors. |
End Service, Move Out or Stop Billing Responsibility
Use official End Service route
Do not assume a buyer, renter, landlord or property manager automatically ends your billing responsibility. Use DWM’s official end-service path.
Keep final proof
Save service address, account number, requested stop date, forwarding contact, final bill and confirmation notes.
Need help?
Call 404-546-0311 if the portal or end-service form is unclear, especially for rentals, estates, business accounts or property transfers.
High Bill, Adjustment Request or Dispute
Written request required
Adjustment requests must be submitted online, email, mail or in person, using the approved form. Incomplete forms are not processed.
12-month deadline
DWM says adjustment requests must be received within 12 months of the “Payment Due By” date on the bill with the relevant charges.
Leak proof needed
Leak requests must include proof that the leak existed and was repaired, such as paid invoices, parts receipts, reports, photos or other support.
Collect evidence first
Use bills, usage screenshots, smart meter history, repair proof, photos, plumber invoices and payment receipts.
Submit a complete adjustment request
Use the approved DWM form and include the account number, disputed bill period, reason and all supporting documents.
Pay the temporary payment amount if required
DWM says the Temporary Payment Amount must be paid within 20 days of the Adjustment Acknowledgement Letter or the request will not be processed.
Appeal After a DWM Adjustment Decision
Water and Sewer Appeals Board
The board hears appeals from customers about adjustment decisions made by the Department of Watershed Management.
14-day appeal window
If dissatisfied with the adjustment decision, the customer must submit the Water and Sewer Appeals Board Hearing Appeal Request Form within 14 days of receiving the decision letter.
Care & Conserve Bill Payment and Plumbing Help
Bill payment assistance
Care & Conserve helps qualified low-to-moderate income Atlanta DWM ratepayers who are having difficulty paying water and sewer bills.
Plumbing help
The program also aims to prevent future high bills by helping with plumbing problems and installation of water efficiency devices.
Assistance phone
Call 404-546-3620 for Care & Conserve bill payment assistance questions.
Report Water Main Break, Leak, Sewer Spill or Water Quality Issue
Water leak / main break
Call 404-546-0311 any time. Give nearest address, cross street and whether water is flowing into the street.
Sewer spill / odor
Call 404-546-0311 for sewer needs. DWM says crews are available around the clock.
Water interruption map
Use the DWM water service interruptions map to see where crews are working on water main breaks or emergency repairs.
Water quality
DWM lists a water quality issues number: 404-982-1468. Use Customer Care for urgent water service problems.
Rates, Bill Calculator, Senior Discount and Usage Review
| Tool or topic | Official route | When to use it |
|---|---|---|
| Bill calculator | DWM customer service page links an official bill calculator. | Use when you want to estimate or understand a bill before calling. |
| Water & sewer rates | Official DWM water and sewer rates page. | Use when a bill increased and you need to separate rate, usage and fees. |
| Smart meter usage | DWM customer portal lets users view smart meter consumption and download usage. | Use before filing a high-bill dispute or leak adjustment request. |
| Senior citizen discount | DWM forms page includes “Get A Senior Citizen Discount.” | Use if an eligible account holder wants to check discount forms and rules. |
| Toilet rebate | DWM forms page includes toilet rebate application. | Use if you want water efficiency help after high usage or old fixtures. |
Illegal Consumption Notice or Flagged Account
Where to go
651 14th Street, Atlanta, GA 30318. Processing hours for new water service accounts are listed as 7:30 a.m.–3:30 p.m.
Payment type
DWM Investigations Unit accepts certified funds: money orders or cashier checks. No cash, debit or credit cards at that location.
Follow-up
DWM lists 404-546-0600 for additional questions about this notice process.
Atlanta DWM Map and Visit Planning
For most users, calling 404-546-0311 or using ATL311 is faster than visiting. If you need in-person payment or documents, confirm the correct location and hours before going downtown.
DWM administrative office
72 Marietta Street, Atlanta, GA 30303.
Payment windows
Atlanta City Hall, 55 Trinity Ave. SW, and 72 Marietta Street. Listed hours: 8:15 a.m.–5 p.m., Monday–Friday.
New service in person
For regular start-service applications, bring documents between 9 a.m.–4 p.m. to listed DWM walk-in locations.
Local Atlanta Water Tips That Save Time
Do not confuse Atlanta DWM with county water
Many metro Atlanta addresses use county utilities. If your bill is Fulton County, DeKalb, Cobb or another provider, do not pay through City of Atlanta DWM.
Use IVR or online for urgent posting
ATL311 says phone IVR payment posts immediately. Delay methods like mail, drop box and bank bill pay are not best when service is at risk.
Check master-meter buildings first
Condo, HOA, apartment and multi-unit properties may be master-metered. DWM may not set up individual accounts for those units.
Disputes still need payment planning
A dispute does not stop current and undisputed charges. Ask DWM about the Temporary Payment Amount and due dates while review is pending.
Official Atlanta Water Department Links
Atlanta Water Department FAQs
Where do I pay my Atlanta water bill online?
Use the official Invoice Cloud Pay or View Bills page for one-time payment or the DWM My Account portal for login, paperless billing, smart meter usage and payment history.
What is the Atlanta Water Department phone number?
Call 404-546-0311. Inside Atlanta, you may dial 311 for ATL311 customer service support.
How do I pay my Atlanta water bill by phone?
Call 404-546-0311 and use the automated DWM payment prompt. ATL311 says IVR phone payment is available 24/7 with MasterCard or Visa and posts immediately.
Can a live Atlanta DWM agent take my payment by phone?
No. ATL311 says Customer Service and Collections agents do not accept payments over the telephone. Use the automated IVR payment system.
Where do I mail an Atlanta water bill payment?
Mail payments to City of Atlanta, Department of Watershed Management, P.O. Box 105275, Atlanta, GA 30348-5275. Allow 7 business days for the payment to post.
What payment method should I use if my water service is at risk?
Use online/card payment, phone IVR payment, or in-person payment at a City payment window. Avoid mail, drop box, bank bill pay, Western Union or Walmart for urgent reconnection because posting can be delayed.
How do I start Atlanta water service?
Use DWM’s Start My Service page. Owners, renters and businesses need a completed application, valid ID, address/service documents, $80 deposit and $15 account establishment fee, with fees handled differently depending on online, fax or in-person application.
How do I dispute a high Atlanta water bill?
Submit an approved Adjustment Request in writing online, by email, mail or in person. The request must be complete and received within 12 months of the Payment Due By date for the bill being disputed.
Does Atlanta have water bill payment assistance?
Yes. Care & Conserve provides assistance for qualified low-to-moderate income DWM ratepayers and may also help prevent future high bills through plumbing and water-efficiency support. Call 404-546-3620.
Who do I call for an Atlanta water main break or sewer spill?
Call 404-546-0311 any time, including after hours, weekends and holidays. Use the same number for water leaks, possible main breaks, sewer spills, sewer odors and urgent water/wastewater emergencies.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.