Paulding County Water Department, GA: Bill Pay and Phone
Use official Paulding County Water System resources to pay your bill online, by automated phone, automatic bank draft, mail, drive-thru, night depository, PaySite kiosk or in person. This guide also covers the customer service phone number, office address, hours, payment fee, emergency leak phone number and smart tips before you pay.
If you are searching for paulding county water department, choose the task closest to what you need. Paulding County Water customers usually want to pay online, call the automated phone system, set up bank draft, mail a payment, use the drive-thru, use the night depository, pay at a PaySite kiosk, visit Customer Service, or report a leak or water emergency.
Choose one option. The official action card below updates for online payment, phone payment, automatic bank draft, mail, drive-thru, night depository, kiosk, Customer Service, emergency reporting and official Paulding County links.
💳 Pay online — use the official Paymentus portal
Use this for: paying your Paulding County Water bill online by credit card or e-check.
Keep ready: account number and Customer ID number from your water bill.
Fee note: the official payment page lists a $2.45 processing fee for online credit card and e-check payments.
Paulding County Water Department Quick Facts Before You Pay
Paulding County Water System provides water service to more than 60,000 customers across areas including Acworth, Powder Springs, Dallas, Rockmart, Douglasville, Temple, Hiram and Villa Rica. Customer Service handles water billing, payment questions, payment options, applications and account help.
For normal billing, call 770-222-6868. For a leak or water emergency, call 770-445-2761. The official Water System page says emergency reporting is available 24 hours per day.
What This Paulding County Water Department Guide Covers
How to Pay Paulding County Water Bill Online
The official online payment route is through the Paymentus link listed by Paulding County Water System. You can pay by credit card or e-check, but the official payment page lists a processing fee for this option.
Open the official payment options page first
Start from Paulding County’s official Making Your Payments page so you can confirm current payment instructions before entering card or bank details.
Open the Paymentus online payment link
Use the official Paymentus Paulding County Water payment portal.
Enter your account information carefully
Keep your account number and Customer ID number ready. These are needed to access the correct water account.
Review payment amount and fee
The official page lists a $2.45 processing fee for online credit card and e-check payments. Review the amount before submitting.
Save your confirmation
Save the confirmation number, payment date, amount and account details until the payment appears correctly on your account.
Paulding County Water Bill Phone Payment Numbers
Paulding County lists automated phone payment options for customers who prefer not to pay online. The official payment page says customers can use a free automated system 24 hours a day with Visa, MasterCard, Discover or electronic check.
1-855-570-0996
Use with account number and Customer ID number.
770-222-6868
Call for billing and payment questions.
One payment instruction also says call 770-222-6868 and press 1 for the automated phone system.
770-445-2761
Use for leak or water emergency, not normal billing.
Before calling phone payment, keep ready
- Your Paulding County Water account number.
- Your Customer ID number.
- Your payment method.
- Your current amount due and due date.
- A place to write down the confirmation number.
Set Up Paulding County Water Automatic Bank Draft
Automatic bank draft is useful if you want your water bill paid automatically and want to avoid the online processing fee. Paulding County says automatic bank draft is offered free of charge.
Open the documents and forms page
Go to the official Documents, Forms & Links page.
Download the automatic debit form
Use the Automatic Debit Authorization Form listed by the County.
Complete the form with bank details
Fill in your account information carefully and include a voided check if the form requires it.
Return the form to Paulding County Water
Follow the form instructions or call Customer Service at 770-222-6868 if you are unsure where to send it.
Confirm before relying on it
Keep paying manually until the draft is confirmed active on your bill or by Customer Service.
Paulding County Water Bill Mail Payment Address
Mail payment is best for non-urgent accounts. It is not the best method if your bill is already late, if you need same-day confirmation, or if your account may be close to service interruption.
Paulding County Water System
PO Box 168
Dallas, GA 30132
Use check or money order. Do not mail cash.
Account number and bill stub if available.
Call Customer Service if the payment is late or time-sensitive.
Pay Paulding County Water Bill in Person or Drive-Thru
Paulding County Water Customer Service accepts payments in the lobby and drive-thru during normal business hours. Bring your bill stub to make payment posting easier.
3844 Atlanta Hwy
Hiram, GA 30141
770-222-6868
Fax: 770-222-6867
Monday through Friday
8:00 a.m. to 4:45 p.m.
Billing questions, urgent payment questions, account issues and in-person assistance.
Paulding County Water Night Depository and PaySite Kiosks
Paulding County provides after-hours payment options, but each has practical rules. The night depository is useful for check or money order after hours. The PaySite kiosk can be useful when you need a self-service payment option outside normal office time.
Night depository
- Located in lane 1 of the drive-thru at the Water Customer Service office.
- Available 24 hours a day.
- Payments placed after 8:00 a.m. are processed the next business day.
- Do not put cash in the depository.
PaySite kiosk locations
Located on the side of the porch at 3844 Atlanta Hwy, Hiram. Available 24 hours a day.
Inside the Paulding County Administration Building at 240 Constitution Blvd, Dallas, GA 30132. Available Monday–Friday, 8 a.m.–5 p.m.
Start, Transfer or Update Paulding County Water Service
For new service, transfer service or account changes, use the official Water System pages and forms. Paulding County’s Water System page includes FAQs for establishing service, transferring service, sending applications and logging in online.
Before contacting Customer Service, prepare:
- Service address.
- Move-in or transfer date.
- Valid identification.
- Lease, closing document or ownership/rental proof if required.
- Phone number and email address.
- Any existing Paulding County Water account details.
Open the official Water System page
Start from the official Paulding County Water System page.
Review forms and FAQs
Use the documents, forms and FAQ links to confirm which application or transfer process applies to your address.
Call Customer Service if timing matters
For move-in timing, transfer details or a service question, call 770-222-6868.
Paulding County Water Leak and Emergency Phone Number
For leaks or water-related emergencies, call 770-445-2761. The official Water System page says to report a leak or emergency 24 hours per day at this number.
Call the emergency/operations line for:
- Water leak or suspected main break.
- Water outage.
- Hydrant issue.
- Repair follow-up.
- Large water outage or urgent water service problem.
Paulding County Water Bill Payment Options Compared
Choose your payment method based on urgency, fees and whether you need human help. Online and phone are convenient. Bank draft can help avoid missed payments. In-person or phone support is better when the account is urgent or confusing.
| Payment option | How it works | Best for | Important warning |
|---|---|---|---|
| Online Paymentus | Pay online using official Paymentus link. | Fast online card/e-check payment. | $2.45 processing fee listed. |
| Automated phone | Call 1-855-570-0996 or use 770-222-6868, press 1. | 24-hour self-service payment. | Keep account number and Customer ID ready. |
| Automatic bank draft | Submit automatic debit authorization form. | Recurring no-fee payment. | Confirm activation before relying on it. |
| Mail payment to PO Box 168, Dallas, GA 30132. | Non-urgent check or money order payment. | Do not mail cash. | |
| In person / drive-thru | Visit 3844 Atlanta Hwy, Hiram during business hours. | Billing help and account questions. | Bring bill stub when possible. |
| Night depository | Use drive-thru lane 1 depository 24 hours. | After-hours check/money order. | After 8 a.m. posts next business day; no cash. |
| PaySite kiosk | Use kiosk at water office or Administration building. | Self-service payment. | Check kiosk location hours before relying on it. |
Official Paulding County Water Department Links and Resources
Use these official links first. They help avoid fake bill payment pages, old addresses, wrong phone numbers and unrelated third-party water bill websites.
💧 Water System
Main official Paulding County Water System page with service area, FAQs and emergency notice.
Open Water System💳 Payment Options
Official page explaining online payment, phone payment, bank draft, mail, in-person and depository payment.
Open Payment Options🔐 Paymentus Portal
Official online payment processor link listed by Paulding County for water bill payment.
Open Paymentus🏢 Customer Service
Official Customer Service page with office address, phone number, hours, drive-thru, drop box and kiosks.
Open Customer Service🚨 Operations
Official Operations page for leaks, hydrants, outages, repair follow-ups and after-hours dispatch.
Open Operations📄 Forms and Links
Official forms page for automatic debit and water system documents.
Open FormsPaulding County Water Customer Service Office Map and Address
The Paulding County Water Customer Service office is located at 3844 Atlanta Hwy, Hiram, GA 30141. This is the main location for lobby payment, drive-thru payment, Customer Service help, drop box and the 24-hour porch PaySite kiosk.
Paulding County Water Customer Service
3844 Atlanta Hwy, Hiram, Georgia 30141.
Paulding County Administration Building PaySite Kiosk
240 Constitution Blvd, Dallas, Georgia 30132. Kiosk inside building during Monday–Friday, 8 a.m.–5 p.m.
Paulding County Water Phone Numbers, Hours and Addresses
Use this quick table when you need to pay, call, visit, mail a payment, use a kiosk or report a water emergency.
| Need | Official detail | Best action |
|---|---|---|
| Customer Service / billing | 770-222-6868 | Call for billing, payment, account and service questions. |
| Automated phone payment | 1-855-570-0996 | Use for 24-hour automated card/e-check payment. |
| Leak or emergency | 770-445-2761 | Use for leaks, hydrants, outages and emergency water issues. |
| Customer Service office | 3844 Atlanta Hwy, Hiram, GA 30141 | Visit for lobby, drive-thru, kiosk and drop box services. |
| Office hours | Monday–Friday, 8:00 a.m.–4:45 p.m. | Visit or call during business hours. |
| Mail payment | Paulding County Water System, PO Box 168, Dallas, GA 30132 | Use for non-urgent check or money order payments. |
| Administration kiosk | 240 Constitution Blvd, Dallas, GA 30132 | Use indoor kiosk Monday–Friday, 8 a.m.–5 p.m. |
FAQs About Paulding County Water Department Bill Pay
How do I pay my Paulding County Water bill online?
Use the official Paymentus link listed by Paulding County: ipn.paymentus.com/cp/pldc. Keep your account number and Customer ID number ready.
What is the Paulding County Water customer service phone number?
The Customer Service phone number is 770-222-6868.
What is the Paulding County Water automated payment phone number?
The official payment page lists automated payment at 1-855-570-0996. It also says customers can call 770-222-6868 and press 1 for the automated system.
Where is the Paulding County Water office?
The Customer Service office is located at 3844 Atlanta Hwy, Hiram, GA 30141.
What are Paulding County Water office hours?
Customer Service office hours are Monday through Friday from 8:00 a.m. to 4:45 p.m.
Is there a fee to pay Paulding County Water bill online?
Yes. The official payment page lists a $2.45 processing fee for online credit card and e-check payments through Paymentus.
Does Paulding County Water offer automatic bank draft?
Yes. Paulding County Water offers free automatic bank draft. Download the automatic debit form from the official Documents, Forms & Links page and return it with the required banking information.
Where do I mail my Paulding County Water payment?
Mail payment to Paulding County Water System, PO Box 168, Dallas, GA 30132. Do not mail cash.
Can I use a drop box for Paulding County Water payment?
Yes. The night depository is in lane 1 of the drive-thru and is available 24 hours. Payments placed after 8:00 a.m. are posted the next business day. Do not put cash in the depository.
Who do I call for a Paulding County water leak or emergency?
Call 770-445-2761 to report a leak or water emergency. The official Water System page says this number is available 24 hours per day.
Best Way to Pay Paulding County Water Department Bill in 2026
The best path is simple: use the official Paymentus portal for online card or e-check payment, call the automated phone system for 24-hour self-service payment, or call Customer Service at 770-222-6868 for billing questions.
For no-fee recurring payment, consider automatic bank draft. For in-person help, visit 3844 Atlanta Hwy, Hiram, GA 30141, Monday through Friday from 8:00 a.m. to 4:45 p.m. For leaks or water emergencies, call 770-445-2761.
Important Notice: This article is an independent informational guide and is not Paulding County, Paulding County Water System, Paymentus, or an official payment processor. Payment links, fees, phone numbers, office hours, kiosk details, depository rules and emergency contacts can change. Always verify urgent billing, payment, account or emergency matters directly with Paulding County Water System.