Lincoln Water Department, NE: Bill Pay, Phone Number and Hours
Use official City of Lincoln Water and Wastewater resources to pay your bill online, use Quick Pay, manage paperless billing and autopay, mail a payment, pay in person, use a drop box, call customer service, handle a past-due account, request payment arrangements and avoid payment-posting mistakes.
If you are searching for lincoln water department, choose what you need below. Most customers want to pay online, use quick pay, create an online account, set up paperless billing or autopay, mail a check, pay in person, find a drop box, call customer service, arrange a payment plan, or handle a past-due/disconnect notice.
Choose one option. The official action card below updates for online payment, Quick Pay, autopay, paperless billing, mail, in-person payment, drop box, phone numbers, past-due arrangements, high bill checks and official City of Lincoln resources.
💳 Pay online — use WaterBill.lincoln.ne.gov
Use this for: paying your Lincoln water and wastewater bill online through the official payment site.
Keep ready: Customer ID from your most recent bill, account details and payment method.
After payment: save the confirmation, date, amount and account/customer ID details.
Lincoln Water Department Quick Facts Before You Pay
Lincoln Water and Wastewater bills are handled through Lincoln Transportation and Utilities. The official payment page gives customers online payment, Quick Pay, automatic bank payment, automatic credit card payment, paperless billing, mail payment, in-person payment and drop box options.
The most important detail: Lincoln’s FAQ says water and wastewater bills are not paid over the phone. Phone numbers are for customer service, start/stop service, collections, past-due accounts and billing support.
What This Lincoln Water Department Guide Covers
How to Pay Lincoln Water and Wastewater Bill Online
The official online payment site is WaterBill.lincoln.ne.gov. You can use it for online Quick Pay, online automatic bank pay, online credit card payments, automatic credit card payments and paperless billing.
For a simple one-time payment, use Quick Pay. If you want to manage paperless billing or autopay, you need to sign up or log in using the Customer ID from your most recent bill.
Open the official City payment page
Start with the official Make a Water and Wastewater Payment page. This helps avoid fake or outdated payment pages.
Open WaterBill.lincoln.ne.gov
Use the official Lincoln Water and Wastewater billing portal.
Choose Quick Pay or account login
Use Quick Pay for a simple payment. Use login/sign up if you want paperless billing, autopay, automatic credit card payment or account management.
Enter Customer ID carefully
Find the Customer ID on your most recent bill. If you receive email bills, the City says the ID appears next to “Invoice.”
Save proof after payment
Save your confirmation, payment date, amount and account/customer ID details. Keep proof until the account shows the payment correctly.
Lincoln Water Bill Quick Pay and Customer ID Help
Quick Pay is useful when you want to make a one-time payment without setting up full paperless billing or autopay. You still need accurate bill information so the payment applies correctly.
Use for: finding your water and wastewater account in the portal. Use your most recent bill.
Best for: one-time online payment when you do not need full account management.
Best for: paperless billing, autopay, automatic payment updates and receipts.
Call: Customer Service / Start and Stop Service at 402-441-7551.
Set Up Lincoln Water Autopay, Automatic Credit Card Payment and Paperless Billing
Lincoln’s online payment page allows customers to manage automatic bank pay, automatic credit card payments and paperless billing through the official portal. You will need to sign up or log in.
Before setting up autopay or paperless billing
- Find the Customer ID on your latest bill.
- Pay any existing balance first if required.
- Use Quick Pay, mail or in-person payment if your account still has a balance before setup.
- Make sure your email address is correct for paperless billing notifications.
- Save confirmation after automatic payment setup is complete.
Lincoln Water Department Phone Number and Office Hours
Lincoln Water and Wastewater provides different phone numbers depending on what you need. Use the right number so you reach the correct department faster.
| Need | Official phone | Best use |
|---|---|---|
| Customer Service / Start and Stop Service | 402-441-7551 | Billing questions, start/stop service, account questions, high bill verification. |
| Collections / Past Due | 402-441-7533 | Past-due accounts, payment plan, arrears, disconnect concerns. |
| Permits / New Taps | 402-441-7534 | New taps, permits and related service questions. |
| Fax | 402-441-7765 | Fax documents if requested by the department. |
Lincoln Water and Wastewater Business Office
555 S 10th St, Room 213
Lincoln, NE 68508
Monday through Friday
7:30 a.m. to 4:30 p.m.
Pay Lincoln Water Bill by Mail or In Person
Mail and in-person payment are official options. Use mail only when your bill is not urgent. If the account is past due or subject to disconnect, pay online or in person instead of relying on delayed methods.
Mail payment address
Lincoln Water and Wastewater Payment Processing
P.O. Box 87102
Lincoln, NE 68501
In-person payment address
Lincoln Water and Wastewater Business Office
555 South 10th Street, Room 213
Lincoln, NE 68508
Mail Early
Mail needs processing time. Include the payment stub and write account/customer details clearly.
Non-urgent onlyUse In Person for Urgent
Past-due or disconnect-sensitive accounts should use online or in-person payment, not slow methods.
Faster pathLincoln Water Payment Drop Box Locations
The City lists two drop box locations for customer convenience. Drop boxes can be helpful for after-hours check payment, but they can delay posting.
Address: 555 South 10th Street, Lincoln, NE 68508.
Location note: west side drive-through.
Address: 2021 North 27th Street, Lincoln, NE 68503.
Location note: front entrance.
Lincoln Water Past-Due Bill, Payment Arrangements and Disconnect Help
If you are behind on payments, contact the correct office before the situation becomes critical. The City says customers may prevent service termination by arranging a payment plan when the account is subject to disconnect.
Check your bill and notice
Review the balance, due date, notice wording and any instructions on your door hanger or correspondence.
Call Collections / Past Due
Call 402-441-7533 to discuss payment arrangements or past-due account options.
Use online or in-person payment if urgent
Avoid drop box and slow bank bill pay if the account is subject to disconnect.
Save proof and follow instructions
Keep confirmation, amount, date and any arrangement details given by the department.
High Lincoln Water Bill? Check for Leaks and Usage Changes
Lincoln’s FAQ says high bills may be connected to faucet leaks, toilet leaks, or outside water use greater than previous years due to hotter or drier weather. If the bill still seems wrong after checking, call the billing office.
Check: running toilet, handle issue, water moving in bowl or dye test from tank to bowl.
Check: sinks, tubs, basement fixtures, outdoor spigots and hose connections.
Check: watering, sprinkler, lawn/garden use, pool filling and car washing during the billing period.
Call: 402-441-7551 if you want to verify the amount billed.
Lincoln Water Utility Bill Assistance Resources
If you may fall behind on your water and wastewater bill, contact the City before the situation becomes critical. The City also lists assistance resources for customers facing unplanned hardship.
Call: 402-441-7533 to discuss options before the account becomes critical.
Use for: low-income household water assistance where available through Nebraska DHHS resources.
Use for: applying for help with food, utilities, healthcare, childcare and other essential needs.
Use for: extra community support depending on household situation and eligibility.
Before asking for assistance, prepare this
- Recent Lincoln Water and Wastewater bill.
- Photo ID if requested.
- Proof of income if applying through an assistance agency.
- Past-due or disconnect notice if you received one.
- Account/customer ID and service address.
Lincoln Water and Wastewater Business Office Map
For in-person payment or billing help, visit the Lincoln Water and Wastewater payment counter in Room 213 on the second floor of the City/County Building.
Lincoln Water and Wastewater Business Office
555 South 10th Street, Room 213, Lincoln, NE 68508. Office hours are 7:30 a.m. to 4:30 p.m., Monday through Friday.
Lincoln Water Department Phone Numbers, Address and Hours
Use this table when you need to pay, call, visit, ask about your Customer ID, set up/start/stop service, handle past-due bills or report billing confusion.
| Need | Official detail | Best action |
|---|---|---|
| Online payment | WaterBill.lincoln.ne.gov | Use Quick Pay, autopay, credit card payment or paperless billing tools. |
| Customer Service / Start and Stop Service | 402-441-7551 | Ask about billing, high bill, moving, start/stop service and account help. |
| Collections / Past Due | 402-441-7533 | Ask about arrears, payment plans and disconnect-sensitive accounts. |
| Permits / New Taps | 402-441-7534 | Use for new taps and permit-related questions. |
| Business office | 555 S 10th St, Room 213, Lincoln, NE 68508 | Pay in person or get billing support at the counter. |
| Business hours | Monday–Friday, 7:30 a.m.–4:30 p.m. | Visit or call during business hours. |
Official Lincoln Water Bill Links and Resources
Use these official resources first. They help avoid fake payment pages, outdated instructions, wrong phone numbers and confusion about past-due accounts or drop box posting delays.
💳 Payment Options
Official City of Lincoln page for online, autopay, mail, in-person and drop box payment options.
Open Payment Options⚡ WaterBill Portal
Official online billing portal for Quick Pay, paperless billing, automatic payments and account access.
Open WaterBill Portal🏢 Customer Service
Official Water and Wastewater Customer Service and Billing page with phone, address and hours.
Open Customer Service❓ FAQ
Official FAQ for bills, due dates, online payment, high bills, payment arrangements and moving.
Open FAQ🤝 Bill Assistance
Official resources for payment arrangements, LIHWAP, iServe Nebraska and local assistance options.
Open Assistance⚠️ Past Due
Call Collections / Past Due for payment arrangements and disconnect-sensitive accounts.
Call 402-441-7533FAQs About Lincoln Water Department Bill Pay
How do I pay my Lincoln water bill online?
Go to the official Lincoln Water and Wastewater payment site at WaterBill.lincoln.ne.gov. You can use Quick Pay or sign up/login for paperless billing and autopay.
What is the Lincoln Water Department customer service phone number?
Call 402-441-7551 for Customer Service and Start/Stop Service.
Can I pay my Lincoln water bill by phone?
No. Lincoln’s official FAQ says water and wastewater bills are not paid over the phone. Use the online portal, mail, in-person payment or drop box options.
What is the Lincoln Water past-due or collections phone number?
Call 402-441-7533 for Collections / Past Due, payment arrangements and arrears questions.
Where is the Lincoln Water and Wastewater office?
The business office is located at 555 South 10th Street, Room 213, Lincoln, NE 68508.
What are Lincoln Water and Wastewater office hours?
The listed office hours are Monday through Friday, 7:30 a.m. to 4:30 p.m.
Where do I mail a Lincoln water bill payment?
Mail payment with your payment stub to Lincoln Water and Wastewater Payment Processing, P.O. Box 87102, Lincoln, NE 68501.
Where are Lincoln water bill drop boxes?
The City lists drop boxes at the City/County Building west side drive-through, 555 South 10th Street, and at the Lincoln Water System front entrance, 2021 North 27th Street.
What should I do if my Lincoln water bill is past due?
Call Collections / Past Due at 402-441-7533 to discuss payment arrangements. If the account is subject to disconnect, use online or in-person payment instead of delayed methods.
Why is my Lincoln water bill high?
Common causes include faucet leaks, toilet leaks or higher outside water use. Check leaks first, then call Water and Wastewater Customer Service at 402-441-7551 if you want to verify the amount billed.
Best Way to Pay Lincoln Water Department Bill in 2026
The best normal payment route is the official WaterBill.lincoln.ne.gov portal. Use Quick Pay for one-time payment, or sign up/login if you want paperless billing, automatic bank payment or automatic credit card payment.
For billing questions, call 402-441-7551. For past-due accounts or payment arrangements, call 402-441-7533. If your account is subject to disconnect, avoid slow bank bill pay or drop box payment because posting can be delayed.
Important Notice: This article is an independent informational guide and is not the City of Lincoln, Lincoln Transportation and Utilities, Lincoln Water System, WaterBill.lincoln.ne.gov or a payment processor. Payment links, hours, phone numbers, drop box locations, mail addresses, assistance rules and account policies can change. Always verify urgent or official matters directly with the City of Lincoln before acting.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.