Oak Grove Water Department Bill Pay & Service Guide
Need to pay an Oak Grove KY water bill, use the WIPP online payment center, call the Water Department, set up new service, stop service, avoid a 10% late penalty, understand the 15th/25th billing rule, report an after-hours water leak, or check current water rates? This guide gives the official City of Oak Grove steps in one practical place.
Do This First If You Just Want To Pay
Pay online through the official WIPP payment center linked from Oak Grove’s Water and Utilities pages.
Open WIPPOak Grove’s notice says water bills are due on the 15th of each month.
Late rulesUnpaid bills by the 25th may be disconnected and a $50 reconnect fee added.
Call billingCall the after-hours technician line at 270-839-2828 for urgent water issues, not payments.
Call after hoursOak Grove Water Bill Payment Options
| Payment method | Official detail | Best for | Important warning |
|---|---|---|---|
| Online WIPP payment | The City links the WIPP online payment center from its Utilities and Water pages. | Convenient water bill payment from a phone or computer. | Review any debit/credit processing fee and keep the confirmation number. |
| Drive-thru / office | Utilities drive-thru and office hours are Monday–Friday, 8 a.m.–4 p.m. at 8505 Pembroke Oak Grove Rd. | Payments, late bill questions, new service documents and account help. | New services are only listed as available until 3 p.m. |
| 24/7 drop box | The Utilities page says a drop box is available 24/7. | After-hours check or money order drop-off. | Do not put cash in the drop box. |
| Mail / office address | Oak Grove Water Department, P.O. Box 250, 8505 Pembroke Oak Grove Rd, Oak Grove, KY 42262. | Non-urgent mailed payment or correspondence. | Do not use mail for close-to-disconnect accounts unless the office confirms timing. |
| Phone contact | Call 270-439-5433 for water billing, account and service questions. | Late bill clarification, new service, disconnect service, forms or payment proof issue. | The after-hours technician number is not a payment line. |
How to Pay Oak Grove KY Water Bill Online
Start from the official City site
Open the official City of Oak Grove Water page or Utilities page, then use the WIPP payment link listed by the City.
Go to WIPP
Use the official Oak Grove WIPP payment center. This avoids wrong Oak Grove cities and unofficial payment directories.
Enter account details carefully
Use your current bill and service address. Do not reuse an old account number if you moved, transferred service, or changed account holder.
Check the total before submitting
The City’s site notes debit or credit card processing fees may apply. Review the payment amount, processing fee and account before confirming.
Save proof
Save the confirmation number, date, amount and payment method. If you are paying near the 25th or after 11 p.m. CST, call the office to confirm posting expectations.
Oak Grove Water Department Phone, Email, Address and Hours
Water Department
270-439-5433
Billing, payment, new service, disconnection, forms and account questions.
After-hours technician
270-839-2828
Urgent water service, main leaks or meter shutoff due to customer-side leak.
Fax
270-439-0832
Use only when the City asks for faxed documents.
| Contact item | Official detail | Use it for |
|---|---|---|
| Water Department address | P.O. Box 250, 8505 Pembroke Oak Grove Rd, Oak Grove, KY 42262. | Office visit, drive-thru, mail and drop box location. |
| Office hours | Monday–Friday, 8:00 a.m.–4:00 p.m. | Payments, account help and general water department support. |
| Drive-thru hours | Monday–Friday, 8:00 a.m.–4:00 p.m. | Payments and quick office transactions. |
| New service setup | Monday–Friday, 8:00 a.m.–3:00 p.m. | Go early; the City says new services cannot be completed after 3 p.m. |
| City Hall general phone | 270-439-4646. | General city routing; use 270-439-5433 for water office questions. |
Due Date, 10% Penalty, Disconnection and $50 Reconnect Fee
Oak Grove’s official notice says the Water Department moved to one-cycle billing effective March 1, 2024. Water bills are due on the 15th of each month. Any bill paid after the 15th incurs a 10% penalty. Any bill not paid by the 25th will be disconnected for non-payment and a $50 reconnect fee will be added to the account.
15th = due date
Do not treat the 25th as the due date. The 15th is the date to pay before penalty.
After 15th
A 10% penalty is added to bills paid after the due date.
After 25th
Unpaid bills may be disconnected for non-payment.
Reconnect
A $50 reconnect/reprocessing fee is added when service is disconnected for non-payment.
Start New Water, Sewer and Trash Service in Oak Grove
The official Water and Utilities pages say water, sewer and trash service can be set up together for residences inside Oak Grove city limits. Setup must be done in person or by email, not by phone. New services cannot be completed after 3 p.m.
| Requirement | Official detail | Customer tip |
|---|---|---|
| Housing proof | Signed lease or closing disclosure/deed. | Bring full signed document, not just a screenshot. |
| Water contract | Application and Contract for Utility Service / Water Contract form. | Print and complete before visiting when possible. |
| Identification | Valid driver’s license or state-issued ID required. If no driver’s license, the Water page says an unexpired passport or ITIN papers may be provided. | Utilities page also references required documents for email setup, so confirm exact paperwork before sending. |
| Deposit and connection fee | $150 deposit and $50 connection fee. | Bring payment method accepted by the office. |
| Timing | New services can be set up from 8 a.m. to 3 p.m. | Go early. Arrivals after 3 p.m. may not be completed that day. |
| Turn-on responsibility | The contract authorizes the City to turn on utilities without someone present if the applicant/representative is not present. | Make sure fixtures are off before service is turned on. |
How to Disconnect Oak Grove Water Service
To disconnect service, the account holder must either contact the office during normal business hours or complete the online Service Disconnection / Service Cancellation form within 5 business days of the requested date.
Call or visit
Contact the Water Department during business hours at 270-439-5433 or visit the office.
Online form
Use the official Service Cancellation form linked from the City’s Water and Utilities pages.
Final bill
The contract says customers agree to pay the final bill after service is no longer needed or is terminated.
After-Hours Water Leak, Meter Shutoff or Water Main Issue
Oak Grove says after-hours technicians are available 24/7 for residents for issues including new service turn-on, water main leak issues, or turning the meter off because of a leak on the customer side of the meter. Call 270-839-2828.
| After-hours issue | What the City says | Customer action |
|---|---|---|
| Water main leak | After-hours technician can be contacted for water main leak issues. | Give exact location, visible flow and nearby landmarks. |
| Customer-side leak shutoff | Technician may turn the meter off because of a leak on the customer side of the meter. | Call a plumber for private plumbing repair. |
| New service turn-on | Listed as one of the after-hours services that may be handled by technicians. | Ask what fees and conditions apply before requesting after-hours service. |
| Inside-house leak | Technicians cannot enter private homes and do not fix leaks inside the residence. | Call a plumber and use the City only for meter shutoff if needed. |
| Payment | Technicians cannot take payments by phone or in person and do not carry cash. | Use WIPP, office/drive-thru, drop box or call the Water Department during business hours. |
| Fees | After-hours services may result in additional fees added to the account and must be paid by 12 noon the following business day. | Ask the technician/office what fee may apply. |
Oak Grove Water Rates Customers Ask About
The City’s Water Rates PDF lists monthly customer charges and rates per 1,000 gallons. Rates can change by ordinance, so verify the current rate with the Water Department if you are budgeting for a new account, commercial meter or unusual usage.
| Customer / meter type | Monthly customer charge | Rate per 1,000 gallons | Practical note |
|---|---|---|---|
| Residential customers | $14.00 | $5.27 | Common residential billing reference. |
| Commercial 3/4 inch meter | $23.40 | $6.44 | Small commercial meter charge. |
| Commercial 1 inch meter | $58.50 | $6.44 | Meter size affects the monthly fixed charge. |
| Commercial 1 1/2 inch meter | $87.75 | $6.44 | Larger service, higher fixed charge. |
| Commercial 2 inch meter | $234.00 | $6.44 | Common reason commercial bills differ significantly. |
| Commercial 3 inch meter | $585.00 | $6.44 | Large meter fixed charge. |
| Commercial 4+ inch meter | $877.50 | $6.44 | Highest listed commercial customer charge. |
Sewer and Trash Routing for Oak Grove Utility Customers
Sewer service
Hopkinsville Water Environment Authority provides sewer services for customers within Oak Grove city limits.
Septic tanks
Septic tanks are customer responsibility and are not serviced by the City of Oak Grove or HWEA. Residents may contact Christian County Health Department for records.
Trash service
GFL Environmental is listed as the trash provider for residents inside Oak Grove city limits; questions may go to 931-552-7276.
High Oak Grove Water Bill: Quick Review Before Calling
A higher Oak Grove utility bill may come from water usage, sewer/trash setup, a leak on the customer side, a late penalty, a reconnect/reprocessing fee, or after-hours service fees. Before calling, separate the bill issue from the payment issue.
Toilet leaks
Run a simple dye test. If color moves from tank to bowl without flushing, repair the toilet.
Meter movement
Turn off all water. If the meter continues moving, you may have a customer-side leak.
Outdoor use
Check hoses, irrigation, outside spigots, pools, pressure washers and guest use.
Penalty or fee
Confirm whether the increase is water usage or a 10% penalty, reconnect fee, tamper fee or after-hours charge.
Before calling 270-439-5433
- Account number and service address.
- Current bill and prior bill.
- Payment confirmation if already paid.
- Any late notice or disconnection notice.
- Meter check notes and leak test notes.
- Plumber repair receipt if a leak was found.
Ask the office
- Is the balance current or past due?
- Did a 10% penalty post?
- Is a $50 reconnect/reprocessing fee included?
- Was an after-hours fee added?
- What must be paid to avoid disconnection?
- Should I use assistance resources or the Plus One Program?
Water Bill Assistance and Local Help Resources
The City’s Water page links Assistance Programs and the Plus One Program. The Assistance Programs PDF says customers can reach listed organizations if they need help paying a water or electric bill, and that some programs can also help cover initial expense to set up new water or electric service.
Assistance Programs
Use the City’s listed assistance resource when you need help with a water bill, electric bill or initial service expense.
Plus One Program
The utility contract notes that undeliverable refund credits may be donated to Plus One to help underprivileged utility customers in Oak Grove.
Call early
If the account is close to the 25th, call the Water Department before waiting on assistance paperwork.
Useful Oak Grove Utility Forms and Documents
Utility service contract
Use for new water, sewer and trash service setup. The form includes applicant details, deposit, connection fee and account rules.
Service cancellation
Use to request disconnection/final service handling within 5 business days of the requested date.
Water quality report
The City links a Drinking Water Quality Report and says customers can call 270-439-5433 to request a copy.
Local Oak Grove Tips That Actually Help
Use the 3 p.m. rule for new service
The City says new services cannot be completed after 3 p.m. Arrive early or send email paperwork early enough for staff review.
Do not call technicians to pay
After-hours technicians cannot accept payments, cannot take cash and cannot fix leaks inside private homes. They are for urgent water service help.
Watch online posting after 11 p.m.
The utility contract warns online payments after 11 p.m. CST take an additional business day to post. This matters near the 25th disconnection date.
Primary residence utility tax issue
The Utilities page notes Kentucky utility sales tax rules for properties that are not a primary residence. Review the Declaration of Domicile form if you own or rent more than one property.
Oak Grove Water Department Map and Visit Planning
Use this map for the Water Department / City utilities office at 8505 Pembroke Oak Grove Road. It is the listed location for office/drive-thru service and the 24/7 drop box.
Office / mailing address
P.O. Box 250, 8505 Pembroke Oak Grove Rd, Oak Grove, KY 42262.
Office and drive-thru
Monday–Friday, 8:00 a.m.–4:00 p.m. New service setup runs 8:00 a.m.–3:00 p.m.
Drop box
Available 24/7. Do not place cash in the drop box.
Official Oak Grove Water Links Used in This Guide
Oak Grove Water Department FAQs
Where do I pay my Oak Grove KY water bill online?
Use the official WIPP online payment center linked from the City of Oak Grove Water and Utilities pages.
What is the Oak Grove Water Department phone number?
The Water Department phone number is 270-439-5433 for billing, account, new service, disconnection and payment questions.
What is the Oak Grove after-hours water number?
Call 270-839-2828 for after-hours technician help with urgent water issues such as water main leaks or turning the meter off due to a customer-side leak.
Where is the Oak Grove Water Department located?
The Water Department is listed at P.O. Box 250, 8505 Pembroke Oak Grove Rd, Oak Grove, KY 42262.
What are Oak Grove Water Department office hours?
Office and drive-thru hours are Monday through Friday, 8 a.m. to 4 p.m. New service setup is listed from 8 a.m. to 3 p.m.
Does Oak Grove have a utility payment drop box?
Yes. The City says a drop box is available 24/7, but customers should not put cash in the box.
When is my Oak Grove water bill due?
Oak Grove’s official notice says water bills are due on the 15th of each month.
What happens if I pay after the 15th?
Any bill paid after the 15th incurs a 10% penalty, according to the City’s notice.
What happens if I do not pay by the 25th?
The City notice says any bill not paid by the 25th will be disconnected for non-payment and a $50 reconnect fee will be added to the account.
How do I start new water service in Oak Grove?
You need required documents such as lease or closing/deed, water contract, valid ID, $150 deposit and $50 connection fee. New service must be completed before 3 p.m.
Can after-hours technicians take payments?
No. The City says technicians cannot take payments over the phone or in person and do not carry cash during after-hours calls.
Does this page collect Oak Grove water payments?
No. This is an informational guide. Use official City of Oak Grove and WIPP links for live payment, account balances, service forms and urgent water support.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.