Oak Grove Water Department, KY: Bill Pay, Phone and Address
Use official City of Oak Grove, Kentucky resources to pay your water bill online through WIPP, call the Water Department, visit the utilities office, use the 24/7 drop box, set up new water service, disconnect service, handle late bills, understand the 15th due date and contact after-hours water technicians for leaks or meter issues.
If you are searching for oak grove water department, choose the task closest to what you need. Oak Grove customers usually want to pay online, call the Water Department, use the drop box, set up new service, disconnect service, understand late penalties, report after-hours leaks or find official utility forms.
Choose one option. The official action card below updates for WIPP payment, office phone, drop box, new service, disconnection, late bill rules and after-hours water issues.
💳 Pay online — use the official WIPP payment center
Use this for: paying your Oak Grove water bill online through the official payment center.
Keep ready: your utility account details, service address and payment method.
After payment: save the confirmation number, date, amount and payment method.
Oak Grove Water Department Quick Facts Before You Pay
The City of Oak Grove Water Department handles local water service for residents inside city limits. The official Water page says Oak Grove purchases water from Logan-Todd and has technicians who maintain and repair the city water system during operating hours and for after-hours emergencies.
The Water Department is listed at P.O. Box 250, 8505 Pembroke Oak Grove Rd, Oak Grove, KY 42262. The direct Water Department phone number is 270-439-5433, and office/drive-thru hours are Monday through Friday, 8 a.m. to 4 p.m.
What This Oak Grove Water Department Guide Covers
How to Pay Oak Grove KY Water Bill Online
The safest online payment route is to start from the official City of Oak Grove Utilities or Water page and click the official WIPP online payment center. This avoids random third-party payment pages and wrong Oak Grove city results.
Online payment is useful when you want a faster payment option, but you should still keep proof because late penalties and disconnect dates are strict.
Open the official Water page
Start with the official City of Oak Grove Water page and use the online payment link listed there.
Open the WIPP payment center
Use the official Oak Grove WIPP payment center for online payments.
Enter your account details carefully
Use the account number or account information from your current water bill. Do not guess or use an old account if you recently moved.
Review any card processing fee
The City has posted that debit or credit card payments may incur a processing fee. Review the total before submitting.
Save proof
Save the confirmation number, payment date, amount and payment method until your account shows the payment correctly.
Oak Grove Water Department Phone Number and Billing Help
For water billing, new service, disconnect service, forms, account questions and payment issues, call the Oak Grove Water Department at 270-439-5433.
The official Water page also lists fax 270-439-0832 and email utilities@oakgroveky.org.
Before calling, keep this ready
- Your water account number or service address.
- Your latest bill or late notice.
- Your photo ID if asking about new service or account changes.
- Payment confirmation number if you already paid online.
- Your move-in, move-out or disconnection date if changing service.
Oak Grove Water Department Address, Hours and Drop Box
The official Water Department contact address is P.O. Box 250, 8505 Pembroke Oak Grove Rd, Oak Grove, KY 42262. The Utilities page says drive-thru hours are Monday through Friday, 8 a.m. to 4 p.m., and new services can be set up from 8 a.m. to 3 p.m.
P.O. Box 250
8505 Pembroke Oak Grove Rd
Oak Grove, KY 42262
Phone: 270-439-5433
Fax: 270-439-0832
Monday through Friday
8 a.m. to 4 p.m.
Monday through Friday
8 a.m. to 3 p.m.
New service cannot be completed after 3 p.m.
24/7 Drop Box
The City lists a 24/7 drop box for utility payments. Do not put cash in the box.
No cashUse the 3 p.m. Rule
If setting up new service, go early. The City says new services cannot be completed after 3 p.m.
Avoid delayOak Grove Water Bill Payment Options Compared
Oak Grove offers official payment routes through the WIPP online payment center, office/drive-thru service and 24/7 drop box. The right option depends on how urgent your payment is and whether your bill is already late.
| Payment option | How it works | Best for | Practical warning |
|---|---|---|---|
| Online WIPP payment | Use the official WIPP payment center listed by Oak Grove. | Convenient online water bill payment. | Review any debit/credit card processing fee. |
| Drive-thru / office | Visit 8505 Pembroke Oak Grove Rd during business hours. | Cash/check/card payment, account questions or late bill help. | Visit Monday–Friday 8 a.m.–4 p.m. |
| 24/7 drop box | Use the drop box available at the utilities location. | After-hours check or money order drop-off. | Do not put cash in the drop box. |
| Phone contact | Call 270-439-5433 for billing questions. | Questions before paying or late-bill clarification. | After-hours technicians cannot take payments. |
Oak Grove Water Bill Due Date, 10% Penalty and $50 Reconnect Fee
Oak Grove’s official notice says the Water Department moved to one-cycle billing effective March 1, 2024. Your water bill is due on the 15th of each month.
The notice says any bill paid after the 15th incurs a 10% penalty. Any bill not paid by the 25th will be disconnected for non-payment, and a $50 reconnect fee will be added to the account.
Mark the 15th as your real due date
Do not treat the 25th as a second due date. The 15th is the listed due date, and penalty begins after that.
Pay before penalty if possible
Use WIPP, office/drive-thru or drop box before the 15th to avoid the 10% penalty.
Act before the 25th if already late
If your bill is unpaid after the 15th, contact the Water Department before the 25th to avoid non-payment disconnection risk.
Ask the office for the exact reconnect amount
If service is disconnected, call 270-439-5433 and confirm the full amount due, including penalty and reconnect fee.
How to Start New Water, Sewer and Trash Service in Oak Grove
The official Utilities page says water, sewer and trash service can be set up together for residences inside city limits. It also says setup must be done in person or by email, not by phone.
Requirements to establish new service
- Signed lease, closing disclosure or deed.
- Water contract.
- Valid driver’s license or state-issued ID.
- If you do not have a driver’s license, the Water page says you may provide an unexpired passport or ITIN papers.
- $150 deposit and $50 connection fee.
- New services must be completed before 3 p.m.
How to Disconnect Oak Grove Water Service
The official Water page says to disconnect services, the account holder must either contact the office during normal business hours or complete the online Service Disconnection form within five business days of the requested date.
Call or visit: Contact the Water Department during normal business hours.
Online form: Use the official service cancellation/disconnection form from the City website.
Rule: Complete the request within five business days of the requested disconnect date.
Keep proof: Save your submission confirmation or note the date/time you called.
After-Hours Water Leak, Meter Shutoff or Water Main Issue in Oak Grove
The official Water page says after-hours technicians are available 24/7 for Oak Grove residents for issues including new service turn-on, water main leak issues or turning the meter off because of a leak on the customer side of the meter.
The after-hours technician phone number listed by the City is 270-839-2828. These after-hours services may result in additional fees added to your account, which must be paid by 12 noon the following business day.
Call: 270-839-2828.
Examples: water main leak issue, meter turn-off because of customer-side leak, urgent water service issue.
City says: technicians cannot take payments by phone or in person and do not carry cash.
City says: technicians cannot enter private homes and do not fix leaks inside the residence.
Oak Grove Water Bill Assistance and Helpful Resources
The official Water page lists downloadable resources for assistance programs and the Plus One Program. If you cannot pay a water bill or need help with the cost to start new service, review the City’s listed assistance resources and contact the Water Department early.
Use for: possible help with water bill, electric bill or initial service expenses.
Use for: local assistance/resource information listed by the City.
Use for: new service setup and account paperwork.
Use for: billing preference updates if you need paperless billing options.
Official Oak Grove Water Department Links and Billing Resources
Use these official resources first. They help avoid wrong Oak Grove cities, unofficial bill payment directories, outdated phone numbers and payment pages that may not explain local penalties or reconnect rules.
💧 Water Department
Official Oak Grove Water page with contact details, new service rules, emergency technician number and links.
Open Water Page🏛️ Utilities Page
Official utilities overview with drive-thru hours, drop box note, online payment center and service setup details.
Open Utilities💳 WIPP Payment Center
Official online payment center linked from Oak Grove’s Utilities and Water pages.
Open WIPP⚠️ Billing Notice
Official notice explaining the due date, 10% penalty, disconnection timing and $50 reconnect fee.
Open Notice🤝 Assistance Programs
Official assistance programs resource linked from the City Water page for help paying water or electric bills.
Open Assistance☎️ Water Office
Call for billing questions, new service, disconnect service, forms and account help.
Call 270-439-5433Oak Grove Water Department Map and Directions
The Oak Grove Water Department / City utilities location is listed at 8505 Pembroke Oak Grove Rd, Oak Grove, KY 42262. Use this map before visiting for bill payment, new service, drop box payment or service paperwork.
City of Oak Grove Utilities Office
Use this map for the City office and Water Department location on Pembroke Oak Grove Road.
Oak Grove Water Department Phone Numbers, Hours and Payment Details
Use this quick table when you need to pay, call, visit, set up service, disconnect service, use the drop box or report an after-hours water issue.
| Need | Official detail | Best action |
|---|---|---|
| Water Department phone | 270-439-5433 | Call for billing, account, new service and disconnect service questions. |
| After-hours technician | 270-839-2828 | Use for urgent water issues, not payments. |
| Water Department address | P.O. Box 250, 8505 Pembroke Oak Grove Rd, Oak Grove, KY 42262 | Visit for office/drive-thru service or mail contact. |
| Office / drive-thru hours | Monday–Friday, 8 a.m.–4 p.m. | Use for payments and account service. |
| New service setup | Monday–Friday, 8 a.m.–3 p.m. | Go early; new service cannot be completed after 3 p.m. |
| Fax / email | Fax: 270-439-0832 Email: utilities@oakgroveky.org |
Use for forms or non-urgent documentation. |
FAQs About Oak Grove Water Department Bill Pay
How do I pay my Oak Grove KY water bill online?
Use the official WIPP online payment center linked from the City of Oak Grove Water and Utilities pages.
What is the Oak Grove Water Department phone number?
The Water Department phone number is 270-439-5433.
Where is the Oak Grove Water Department located?
The official Water Department contact address is P.O. Box 250, 8505 Pembroke Oak Grove Rd, Oak Grove, KY 42262.
What are Oak Grove Water Department hours?
The office and drive-thru hours are Monday through Friday from 8 a.m. to 4 p.m. New services can be set up from 8 a.m. to 3 p.m.
Does Oak Grove have a utility payment drop box?
Yes. The City Utilities page says a drop box is available 24/7, but customers should not put cash in the box.
When is my Oak Grove water bill due?
The City notice says water bills are due on the 15th of each month.
What happens if I pay my Oak Grove water bill late?
The City notice says any bill paid after the 15th incurs a 10% penalty. Any bill not paid by the 25th will be disconnected for non-payment and a $50 reconnect fee will be added.
How do I start new water service in Oak Grove?
You need a signed lease or closing disclosure/deed, water contract, valid ID, $150 deposit and $50 connection fee. New service must be completed before 3 p.m.
Who do I call for an after-hours water leak in Oak Grove?
For after-hours water technician help, call 270-839-2828. Technicians cannot take payments and cannot fix leaks inside private homes.
Is this page the official City of Oak Grove website?
No. This is an independent informational guide. Use the official City of Oak Grove links in this article for payment, service forms and urgent water issues.
Best Way to Pay Oak Grove Water Department Bill in 2026
The best route is to start with the official City of Oak Grove Water page and use the official WIPP payment center for online payment. If you need account help, new service, disconnect service or late-bill clarification, call the Water Department at 270-439-5433.
Remember the local billing rule: the bill is due on the 15th, late payments after the 15th get a 10% penalty, and bills unpaid by the 25th may be disconnected with a $50 reconnect fee. For after-hours water leaks or meter shutoff issues, call 270-839-2828, but do not use that number for payments.
Important Notice: This article is an independent informational guide and is not the City of Oak Grove, Kentucky, Oak Grove Water Department, WIPP, Edmunds GovTech, a payment processor or an official utility service. Payment links, phone numbers, hours, fees, penalties, reconnect rules and service policies can change. Always verify urgent or official matters directly with the City of Oak Grove Water Department before acting.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.