Clayton County Authority Water Bill Pay – Pay Online
Need to pay your Clayton County Water Authority bill without confusion? This guide gives you the official CCWA online payment link, account login, phone payment number, kiosk locations, mailing address, office address, late-fee rule, reconnection timing, and bill-help options in one clean place.
Use this page as a practical checklist before paying. It explains what to click, what account details to keep ready, which payment methods may include a convenience fee, and what to do if your bill is late or your service was disconnected.
Quick Answer: Best Way to Pay Clayton County Water Authority Bill
The fastest official payment route is to start from the CCWA Payment Options page and use Invoice Cloud for online payment.
If you want to manage more than one payment, use the CCWA Customer Self-Service account login. After registration, you can view bills, payment history, monthly usage, reminders, account updates, autopay, start/stop service, and reconnection scheduling.
How to Pay Clayton County Water Authority Bill Online
CCWA uses Invoice Cloud as its third-party online payment provider. This is useful for fast card or electronic-check payment. CCWA also has its Customer Self-Service system for account management.
Start from ccwa.us/payment-options. This helps you avoid wrong, outdated, or unofficial payment pages.
Click the official Invoice Cloud payment link. CCWA says Invoice Cloud is its third-party payment provider.
Use the account number shown on the front of your bill. A wrong account number can delay posting or apply payment incorrectly.
CCWA says Invoice Cloud charges a $2.25 convenience fee for debit and credit card transactions. Check the final total before submitting.
After payment, save the receipt, confirmation number, date, amount, and payment method. This is very useful if you later call customer service.
CCWA Customer Self-Service Login: View Bill, Usage, Autopay and Reminders
The CCWA Customer Self-Service portal is best if you want full account access, not only a one-time payment.
What you can do after registering
- View monthly usage.
- View your bill and account information.
- Set your own password.
- Set payment reminders, confirmation emails, or text notifications.
- Update email address, phone number, and mailing address.
- Sign up for autopay.
- Start or stop service.
- Schedule reconnections and new service appointments.
Go to CCWA Account Login.
Use the registration link if you have never created online access. Keep your latest bill nearby.
Check bill history, usage, reminders, autopay, and account updates before making your payment.
All Official Clayton County Water Authority Payment Methods
CCWA offers multiple payment choices. Choose based on how fast you need posting, whether you want to avoid service fees, and whether you prefer card, electronic check, cash, check, money order, bank bill pay, or in-person payment.
| Payment method | How to pay | Best for | Important note |
|---|---|---|---|
| Online through Invoice Cloud | Use CCWA’s official Invoice Cloud payment link. | Fast online payment by card or electronic check. | $2.25 convenience fee applies for debit/credit card transactions. |
| Customer Self-Service account | Log in to CCWA CSS to manage account tools and payments. | Viewing bills, usage, reminders, autopay, start/stop service. | Register first if you have never used the portal. |
| Phone payment | Call 877-467-5110. | Quick payment without using the website. | Account number from bill is required for accurate posting. |
| Bank online bill pay | Use your bank’s own online bill pay service. | Avoiding CCWA third-party service fees. | Can take several business days to reach CCWA, so pay early. |
| In person | Visit CCWA at 1600 Battle Creek Road, Morrow, GA 30260. | Cash, check, money order, billing questions. | Lobby and drive-thru hours are Monday–Friday, 8 a.m.–5 p.m. |
| Self-service kiosk | Use CCWA listed 24/7 kiosk locations. | After-hours payment and self-service convenience. | Forest Park kiosk does not accept cash. |
| Mail check or money order to CCWA lockbox address. | Customers who prefer paper payment. | Write customer account number on memo line. | |
| Drop box | Use official CCWA drop box locations. | Check or money order drop-off. | Do not place cash in a drop box. |
Pay Clayton County Water Authority Bill by Phone
To pay by phone, call 877-467-5110. CCWA says customers can pay by credit card, debit card, or electronic check through the automated voice response unit.
Keep these ready before calling
- Your CCWA account number from the front of your bill.
- Your service address or billing ZIP code.
- Your card or checking account details.
- Paper or phone notes to save your confirmation number.
Clayton County Water Authority Kiosk, In-Person and Drop Box Locations
Main customer service office
Jack H. Drew, Sr. Water Authority Complex / CCWA HQ
1600 Battle Creek Road
Morrow, GA 30260
Hours listed by CCWA: Monday through Friday, 8 a.m. to 5 p.m. CCWA says this location accepts cash, check, or money order for in-person payments. It also has an on-site drop box for after-hours payments.
Self-service kiosk locations
| Kiosk location | Address | Accepted payment notes |
|---|---|---|
| CCWA HQ kiosk | 1600 Battle Creek Road, Morrow, GA 30260 | Accepts cash, check, credit, and debit cards. |
| Forest Park Self-Service Site | 526 Forest Parkway, Suite A, Forest Park, GA 30297 | Accepts check, credit, and debit cards. Cash is not accepted. |
Drop box locations
| Drop box | Address / note |
|---|---|
| Terry R. Hicks Complex | 1743 Freeman Road, Jonesboro, GA 30236. Drop box is in the parking lot next to the plant. |
| Riverdale Public Works | 971 Wilson Road, Riverdale, GA 30274. |
Pay Clayton County Water Authority Bill by Mail or Bank Bill Pay
Mail payment address
Mail checks or money orders to:
Clayton County Water Authority
P.O. Box 117195
Atlanta, GA 30368-7195
Write your customer account number on the memo section of your check. This helps CCWA apply payment to the correct account.
Bank online bill pay
CCWA says you can also use your bank’s online bill pay service to avoid CCWA third-party service fees. This works like a mailed check from your bank to the Clayton County Water Authority.
Late Payment, 10% Late Fee and Service Reconnection Rules
CCWA bills customers monthly. Payments are due upon receipt of the bill. If payment is not received within 20 days from the date of the bill, CCWA says a 10% late fee is added.
If your bill is missing or payment may be late
Call 770-960-5200 and press 7 as soon as possible. Do not wait until the account reaches disconnection status.
If service was disconnected for non-payment
CCWA says reconnection payment must be made before 3 p.m. for same-day service restoration. Payments after 3 p.m. are processed the next business day.
Clayton County Water Authority Bill Assistance and Discount Programs
If you cannot pay your CCWA bill, check affordability programs before the account becomes more difficult to manage. CCWA lists several programs that may help eligible customers.
| Program | What it may help with | Practical next step |
|---|---|---|
| Hardship Assistance Program | Qualified customers may receive up to $200 in assistance during a 12-month period, applied as account credit. | Contact Clayton County Community Services Authority at 404-363-0575 or visit the utility assistance page. |
| Low-Income Discount Program | Monthly discount up to $5 on water/sewer bill for eligible customers under income guidelines. | Prepare proof of residency and income before applying. |
| Military Discount Program | Benefits may include waived new-service or transfer fee and courtesy removal of disconnect fee within limits. | Bring proof of active, reserve, disabled, retired, or veteran military status. |
| Delayed Billing Program | Allows eligible customers to have bill due 25 days after bill issue date instead of 20 days. | Submit application in person with required Social Security benefit proof. |
| Budget Billing | Helps customers pay the same amount each month for 12 months based on usage pattern. | Ask CCWA if your account is eligible and how the monthly amount is calculated. |
Official affordability page: CCWA Affordability Programs
Clayton County Water Authority Contact, Phone, Address and Map
Use the official contact information below for billing, collections, meter service, emergencies, account login issues, missing bills, payment posting problems, or reconnection questions.
| Need | Official detail |
|---|---|
| Customer service / call center | 770-960-5200 |
| Phone payment | 877-467-5110 |
| After-hours water emergency | 770-960-5200 |
| Customer service hours | Monday through Friday, 8 a.m. to 5 p.m. |
| Main office | 1600 Battle Creek Road, Morrow, GA 30260 |
| Mail payment | Clayton County Water Authority, P.O. Box 117195, Atlanta, GA 30368-7195 |
| Assistance agency | Clayton County Community Services Authority: 404-363-0575 |
Common CCWA Bill Payment Mistakes to Avoid
Using an unofficial payment website
Always start from the official CCWA payment page, Invoice Cloud link, or CCWA Customer Self-Service portal. Avoid random bill-payment websites that may appear in search results.
Waiting until the 20-day late-fee window passes
CCWA adds a 10% late fee if payment is not received within 20 days from the bill date. If you are unsure about posting, call CCWA before waiting.
Using bank bill pay too late
Bank bill pay can avoid some service fees, but it may take several business days. It is not the best option for urgent payment.
Not saving confirmation proof
Always save your confirmation number, receipt, amount, date, and payment method. This is especially important for reconnection, late bills, or duplicate-payment disputes.
Forgetting the 3 p.m. reconnection timing
If your service was disconnected for non-payment, CCWA says same-day restoration requires reconnection payment before 3 p.m.
Official Clayton County Water Authority Resources
CCWA Payment Options
Invoice Cloud – Clayton County Water Authority
CCWA Customer Self-Service Login
CCWA My Account
CCWA Contact Us
CCWA Affordability Programs
FAQs About Clayton County Water Authority Bill Pay
How do I pay my Clayton County Water Authority bill online?
Start from the official CCWA Payment Options page and choose Invoice Cloud for online payment. You can also use the CCWA Customer Self-Service portal if you want account login, usage history, payment reminders, and autopay.
What is the official CCWA online payment provider?
CCWA lists Invoice Cloud as its third-party online payment provider for water bill payments.
What is the Clayton County Water Authority phone payment number?
Call 877-467-5110 to pay through the automated phone system by credit card, debit card, or electronic check.
What is the CCWA customer service number?
The main CCWA customer service number is 770-960-5200.
Does Clayton County Water Authority charge an online payment fee?
CCWA says its third-party provider Invoice Cloud charges a $2.25 convenience fee for debit and credit card transactions.
Where can I pay my CCWA bill in person?
Pay in person at 1600 Battle Creek Road, Morrow, GA 30260. CCWA lists Monday through Friday, 8 a.m. to 5 p.m. for customer service.
Where do I mail a Clayton County Water Authority payment?
Mail checks or money orders to Clayton County Water Authority, P.O. Box 117195, Atlanta, GA 30368-7195. Include your customer account number on the check memo line.
When does CCWA add a late fee?
CCWA says if payment is not received within 20 days from the date of the bill, a 10% late fee is added.
How do I get same-day reconnection after non-payment?
CCWA says you must make your reconnection payment before 3 p.m. for same-day service restoration. Payments after 3 p.m. are processed the next business day.
Does CCWA offer water bill assistance?
Yes. CCWA lists Hardship Assistance, Low-Income Discount, Military Discount, Delayed Billing, and Budget Billing. The Hardship Assistance Program may provide qualified customers up to $200 in a 12-month period.
Final Takeaway
For most customers, the best way to pay a Clayton County Water Authority bill is to use the official CCWA Payment Options page and pay through Invoice Cloud. If you want account tools like usage history, reminders, autopay, start/stop service, or reconnection scheduling, use the CCWA Customer Self-Service login.
If your payment is urgent, avoid slow mail or bank bill pay. Use online, phone, kiosk, or in-person options and save your confirmation. If your account is already late or disconnected, remember the 20-day late-fee rule and the 3 p.m. same-day reconnection cutoff.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.