Albuquerque Water Department, NM: Bill Pay, Phone & Address
Use this practical ABQ Water Department guide to pay your Albuquerque Bernalillo County Water Utility Authority bill online, by phone, mail, bank draft, walk-in, curbside drop box or Western Union, plus find customer service, emergency and new-service help.
🔒 Official Albuquerque Water Authority Resources
Before You Pay an Albuquerque Water Bill, Use the ABCWUA Official Route
Most people searching “ABQ Water Department bill pay” want the official payment portal, phone number, drop box locations, customer service address, mail payment address and water/sewer emergency option.
The correct utility is the Albuquerque Bernalillo County Water Utility Authority, commonly called the Water Authority or ABCWUA. It handles water, sewer and trash collection billing for many Albuquerque-area customers.
For payment, start from the official Water Authority website. You can use Guest Pay for a one-time online payment, or create/sign into a profile for recurring payments and more account options.
For quick one-time payment
Use Guest Pay from the official ABCWUA payment page.
For recurring payment
Create a profile and use recurring payments, or set up bank draft.
For emergencies
Call 505-842-9287 and select option 1 for water/sewer emergencies 24 hours a day.
How to Pay Your Albuquerque Water Bill Online
ABCWUA offers Guest Pay for one-time online payment and My Account for recurring payments and additional account tools.
1
Open the official ABCWUA pay bill page
Start from abcwua.org before entering payment details.
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Open the official page here: ABCWUA How Can I Pay My Bill.
For one-time online payment, use Guest Pay. For more options, use My Account.
2
Choose Guest Pay or Create Profile
Guest Pay is simple; My Account gives more control.
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Use Guest Pay for a one-time payment. Sign in or create a profile if you want recurring payments and more account-management features.
3
Enter your water account details
Use information from your actual ABCWUA bill.
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Keep your water, sewer and trash collection bill nearby. Enter account details exactly as the official payment page requests.
4
Review account and payment amount
Confirm account, service address and payment method.
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Before submitting, check the service address, amount due and payment method. This is important if you own or manage multiple properties.
5
Save your confirmation
Useful if you received a warning or turn-off notice.
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Save the receipt or confirmation number. If your account has a turn-off notice or warning, call customer service at 505-842-9287 option 0 if you need account-specific help.
ABQ Water Bill Payment Options: Online, Phone, Bank Draft, Mail, Drop Box, Walk-In and Western Union
ABCWUA offers several official payment methods. Choose based on whether you need speed, recurring payment, in-person help or after-hours drop-off.
| Payment Method | Official Route | Best For | Important Tip |
|---|---|---|---|
| Guest Pay | One-time online payment | Fast payment without creating a full profile | Use bill details exactly as shown. |
| My Account | Sign In / Create Profile | Recurring payments and account tools | Good for homeowners, landlords and repeat users. |
| Phone payment | 505-842-9287 option 2 | Paying by phone | Call 842-WATR and select option 2. |
| Bank Draft | Official bank draft setup | Automatic monthly full-bill payment | Keep paying manually until draft is active. |
| Mail payment | ABCWUA, PO Box 27226, Albuquerque NM 87125 | Routine check or money order payment | Mail early and include account details. |
| Curbside drop box | 1441 Mission Ave NE or 5th & Marquette | After-hours drop-off | Avoid cash; keep check/money order proof. |
| Walk-in | Customer Service, 1441 Mission Ave NE | Payment plus account help | Lobby hours are 8:30 AM–4:30 PM, Monday–Friday. |
| Western Union | Listed Western Union locations | Local cash/payment agent option | Call ahead because hours and availability can change. |
Albuquerque Water Authority Phone Number, Customer Service Address, Mail Address and Lobby Hours
Use the customer service center for walk-in payments and account help. Use the PO Box for mailed correspondence and bill payments as listed below.
Customer service phone
Also shown as 505-842-WATR. Use option 0 for billing and general customer service.
Customer Service Center
1441 Mission Ave NE
Albuquerque, NM 87113
Use for walk-in customer service and curbside drop box payment.
Lobby hours
Monday–Friday
8:30 AM to 4:30 PM
Listed on the official ABCWUA payment page.
Customer service email
Use for non-urgent customer service communication.
Bill payment mailing address
ABCWUA
PO Box 27226
Albuquerque, NM 87125
Use this address for mailed bill payments.
General contact mailing address
P.O. Box 568
Albuquerque, NM 87103-0568
Listed on ABCWUA customer service and contact pages.
ABCWUA Bank Draft and Recurring Payment Options
Bank Draft and recurring payments are useful if you want fewer missed bills and less manual payment work every month.
Bank Draft
ABCWUA says it will debit your bank account each month to pay your bill in full.
Recurring payments
Sign in or create a profile for more online options, including recurring payments.
Best for homeowners
Recurring payment is useful when the account stays in your name for a long time.
Manual payment caution
Continue paying manually until you confirm the draft or recurring setup is active.
New Service, Tenants, Property Owners and Mailing Address Changes
ABCWUA’s new-service guidance separates tenants, owners, property managers and title companies. That matters because responsibility and billing instructions can differ by property type.
Tenants / renters
If renting and needing a prorated or final bill, ABCWUA says to contact the owner, landlord or property manager.
Property owners
Owners may request mailing address changes, budget billing, profile removal, or meter placement/removal.
Property managers
With owner permission, property managers may add or change mailing addresses by calling 505-842-9287 option 0.
Title companies
Bill and financial history requests can be emailed to webcustomerservice@abcwua.org.
Albuquerque Water or Sewer Emergency Phone Number
Billing questions and emergency water/sewer problems use the same main number, but different phone-menu options.
Water / sewer emergency
Option 1 is listed for water/sewer emergencies 24 hours a day.
Billing, payments, general issues
Use during normal customer service needs for bills and account questions.
Payment by phone
Use this option when you want to make a payment over the phone.
| Need | Phone Option | What to Say |
|---|---|---|
| Water main break or sewer emergency | 505-842-9287 option 1 | Give nearest address, cross street, visible flow/backup and callback number. |
| Billing or payment question | 505-842-9287 option 0 | Have account number, service address and latest bill ready. |
| Pay over phone | 505-842-9287 option 2 | Follow payment prompts and save confirmation. |
| Construction service | 505-842-9287 option 3 | Use for construction services, permits and related payments. |
Water Off, Turn-Off Notice or Need Help Paying?
ABCWUA’s customer service page includes help for low-income customers and information for customers with water-off, turn-off notice or turn-off warning issues.
Turn-off warning
If you received a turn-off warning, call customer service at 505-842-9287 option 0 and confirm what is required.
Low-income help
Use the official Customer Service page and Help for Low Income Customers link for current assistance routes.
Payment proof
Keep online or phone confirmation if you pay close to a turn-off date.
Trash bill questions
ABCWUA says trash bill questions go to City Solid Waste at 505-761-8100 or Bernalillo County Solid Waste at 505-224-1639.
Practical ABQ Water Bill Tips That Save Time, Wrong-Option Calls and Payment Delays
These details help when paying near a deadline, using drop boxes, setting up recurring payments or calling the correct phone-menu option.
Use option 2 only for payment
For account questions, use option 0. For water/sewer emergency, use option 1. This saves phone-menu time.
Drop box is not ideal for urgent proof
If you have a turn-off warning, online or phone payment with confirmation is safer than after-hours drop-off.
Set recurring payment before travel
My Account or Bank Draft helps when you travel or manage property away from Albuquerque.
Use the right address
Mail bill payments to PO Box 27226. General customer-service mailing is PO Box 568.
Albuquerque Water Department Bill Pay FAQs
These FAQs answer the real questions people search before paying an Albuquerque Bernalillo County Water Utility Authority bill.
QHow do I pay my Albuquerque water bill online?▾
Use the official ABCWUA How Can I Pay My Bill page. Choose Guest Pay for a one-time payment or sign in/create a profile for recurring payments and more account options.
QWhat is the Albuquerque Water Authority phone number?▾
Call 505-842-9287, also shown as 505-842-WATR.
QWhat option do I press for Albuquerque water bill payment by phone?▾
Dial 505-842-9287 and select option 2 to make a payment over the phone.
QWhat option do I press for Albuquerque water billing questions?▾
Dial 505-842-9287 and select option 0 for the Call Center, billing, payments and general issues.
QWhere is the Albuquerque Water Authority customer service center?▾
The Customer Service Center is located at 1441 Mission Ave NE, Albuquerque, NM 87113.
QWhat are Albuquerque Water Authority lobby hours?▾
The official payment page lists lobby hours as 8:30 AM to 4:30 PM, Monday through Friday.
QWhere do I mail my Albuquerque water bill payment?▾
Mail bill payments to ABCWUA, PO Box 27226, Albuquerque, NM 87125.
QWhere are Albuquerque water bill drop boxes?▾
The official payment page lists curbside drop boxes at 1441 Mission Ave NE and at 5th & Marquette by City Hall downtown.
QWho do I call for Albuquerque water or sewer emergencies?▾
Call 505-842-9287 and select option 1 for water or sewer emergencies 24 hours a day.
QIs WaterBillsPay.org the official Albuquerque Water Authority website?▾
No. WaterBillsPay.org is an independent informational guide. Always pay, confirm fees and verify account rules through official Albuquerque Bernalillo County Water Utility Authority links.
The Safest Way to Pay or Fix an Albuquerque Water Bill Issue
For normal payment, use the official ABCWUA payment page, Guest Pay, My Account, phone payment at 505-842-9287 option 2, Bank Draft, mail payment to PO Box 27226, walk-in service at 1441 Mission Ave NE, curbside drop boxes or Western Union.
For billing help, call 505-842-9287 option 0. For water or sewer emergencies, call the same number and select option 1. For non-urgent customer service, email webcustomerservice@abcwua.org.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.