Long Beach Utility Billing Help
Need to pay a Long Beach water bill, find the right phone number, use MyUtility Portal, pay cash with a PayCode, request a payment plan, or check a high water bill? This guide gives the answer first, then the official details you need before paying.
Do This First If You Just Want To Pay
Use MyUtility Portal for online payment, Quick Pay, account login, service changes, and flexible payment-plan requests.
Go to MyUtility PortalFor online account access, the City lists account number and the last four numbers of the Social Security Number.
Payment rulesOnline payments accept Visa, MasterCard, debit with Visa/MasterCard logo, or electronic check.
Compare methodsFor billing, turn-on service, payment plan, or high-bill investigation, call 562-570-5700.
Contact pageOfficial Long Beach Water Bill Payment Path
Start from the City page
Open the official Long Beach MyUtility Portal page. Use it for bill payment, Quick Pay, start/stop/transfer service, and flexible payment-plan requests.
Choose Sign In, Register, or Quick Pay
Use Sign In for full account tools, Register if you need a new MyUtilityPortal login, or Quick Pay when you only need a faster payment and already have the correct account details.
Check the account before payment
Match service address, account number, current amount, due date, and any past-due notice before submitting.
Save proof
Keep the confirmation, receipt, payment amount, date, payment method, and screenshot until the account and bank/card records match.
Long Beach Utility Bill Payment Options
Pick the method based on urgency, payment type, proof, and whether you need staff help.
| Method | Official detail | Best for | Smart tip |
|---|---|---|---|
| Online MyUtility Portal | Pay online using Visa, MasterCard, debit with Visa/MasterCard logo, or electronic check. | Normal payment, Quick Pay, account access, service changes, payment-plan request. | Have account number and last four SSN digits ready for online services. |
| Phone payment | Visa or MasterCard credit/debit payments are accepted 24 hours by calling 833-408-8405. | Customers who want card payment without logging into the portal. | For billing help, call 562-570-5700 instead of only using the payment line. |
| Customer service phone | 562-570-5700 handles billing questions, high water bill investigation, and turn-on service. | Past-due, high-bill, account-access, payment-plan, or service-start questions. | Call before the account becomes service-sensitive. |
| City of Long Beach, P.O. Box 630, Long Beach, CA 90842-0001. | Non-urgent check or money order payment. | Write account number on the check or money order. Do not mail cash. | |
| City Hall lobby | 411 W Ocean Blvd, Lobby Level. Listed payment hours: 7:30 a.m.–4:30 p.m., Monday–Friday. | Cash, check, Visa, MasterCard, debit card, direct billing support. | Best route when a pending turn-off deadline needs staff confirmation. |
| 24-hour drop box | Located on the east side of City Hall. | After-hours non-cash payment. | Avoid it for urgent shutoff timing unless the City confirms posting. |
| Retail cash locations | Participating stores such as 7-Eleven, CVS, Walgreens, Food4Less, and Ralphs use your PayCode. | Cash users who cannot go to City Hall. | Bring your own PayCode printed on the back of your utility bill. |
MyUtility Portal: What It Solves
Pay or Quick Pay
Use the portal for regular bill payment or a faster Quick Pay option.
Start, stop, transfer
The portal supports start, stop, or transfer of utility service.
Payment plans
Request a flexible payment plan through MyUtilityPortal when you cannot pay in full.
Usage insight
MyUtilityPortal is designed to show bill details, notifications, projected bills, and usage information.
Long Beach Water Bill Phone, Address and Hours
Utility billing phone
562-570-5700
Use for billing questions, high water bill investigation, turn-on service, payment arrangements, and general Utility Services help.
24-hour phone pay
833-408-8405
Use for Visa or MasterCard credit/debit card payment by phone.
City Hall payment lobby
411 W Ocean Blvd, Lobby Level, Long Beach, CA 90802
Listed payment hours: 7:30 a.m.–4:30 p.m., Monday–Friday.
Utilities headquarters
1800 E Wardlow Road, Long Beach, CA 90807
Main Long Beach Utilities number: 562-570-2300. This is not the main City Hall payment lobby.
Utility billing email
GO-UtilityBilling@longbeach.gov
Use for utility billing communication when an email route is appropriate.
Mail payment
City of Long Beach
P.O. Box 630
Long Beach, CA 90842-0001
Include account number on check or money order.
Cash Payments and PayCode Rules
Cash payment rule: To pay a Long Beach utility bill with cash at participating retail locations, bring the PayCode printed on the back of your utility bill. The PayCode is unique to your account. You may reuse your own PayCode from a previous bill, but you cannot use another customer’s PayCode.
Best for
Customers who need to pay with cash and cannot go to City Hall during lobby hours.
Bring this
Cash payment plus your own PayCode from the back of your bill.
Do not do this
Do not use someone else’s PayCode and do not assume every store accepts payment at every time.
Payment Plans and Utility Assistance
Flexible payment plan
If you cannot pay your balance in full, Long Beach Utilities says customers may apply online through MyUtilityPortal or call 562-570-5700.
Notices before shutoff
Residential customers with unpaid utility debt may receive mailed, emailed, and phone notices before shutoffs for nonpayment.
Assistance programs
Programs listed include Flexible Payment Plan, Low Income Gas Discount, Low Income Senior or Disability Discount, Medical Heating Allowance, and LIHEAP information.
High Long Beach Water Bill: What To Check First
Long Beach Utilities says unusually high bills are often caused by a leak or a change in water use. Use this section before paying blindly or assuming the meter is wrong.
| High-bill clue | Official cause examples | What to do |
|---|---|---|
| Usage suddenly spikes | Running toilet, faucet drip, broken pipe, water heater leak, irrigation, open hose spigot, pool/hot tub filling. | Check WaterSmart usage history, inspect the property, then call 562-570-5700 if needed. |
| Slow leak suspected | Leaks can waste hundreds or thousands of gallons. | Turn off water inside/outside, watch the meter, then check again after two hours for slow movement. |
| Toilet or faucet issue | A running toilet can waste up to 180 gallons per hour; a dripping faucet can waste 20 gallons a day or more. | Repair quickly, but know toilet/faucet leaks do not qualify for high-bill adjustment in single-family homes. |
| Commercial or other account | Different investigation contact may apply. | Residential/individually metered accounts call 562-570-5700; other accounts including commercial call 562-570-2412. |
High Water Bill Adjustment Rules
May qualify
- Hidden or underground leak caused excessive water use.
- High usage is at least 2x more than previous year’s usage.
- Relevant repairs are completed before applying.
- Proof of repair or justification is attached.
- Corrective action is taken within 45 days after the affected bill’s billing date.
Does not usually qualify
- Faucet leaks.
- Toilet leaks in single-family homes.
- Leaks reasonably detectable through regular maintenance.
- Owner neglect of the water system.
- More than one adjustment per account within 3 years.
Where to send hard-copy application
Email: highwaterbill@lbutilities.org
Mail: Long Beach Utilities, ATTN: High Water Bill Adjustments, 1800 E Wardlow Rd., Long Beach, CA 90807
Start, Stop or Transfer Long Beach Utility Service
Use MyUtility Portal
MyUtility Portal supports start, stop, or transfer of utility service.
Have move details ready
Prepare service address, move-in or move-out date, account holder name, phone, email, mailing address, and current account number if available.
Call if service timing is urgent
For turn-on service or service timing questions, call 562-570-5700 or use GO-UtilityBilling@longbeach.gov.
Emergency and Non-Billing Numbers
Water/sewer emergency
562-570-2390
Use for broken pipe, hydrant issues, water coming up in street, no water not due to nonpayment, sewer stoppage, or sewage in street.
Gas emergency
562-570-2140 or 911 from a safe location.
Evacuate first. Do not use devices near gas odor or do anything that may create a spark.
No hot water?
Long Beach Utilities delivers cold water. Hot water is usually a gas or electric water-heater issue.
Gas customers: 562-570-2100 or after hours 562-570-2140.
Local Long Beach Tips That Save Time
Use the right Long Beach
This page is for Long Beach, California. Do not use payment links for Long Beach, New York, Washington, or Mississippi.
City Hall is best for deadline problems
If you face a pending turn-off deadline, the City’s FAQ notes customers remain responsible for taking payments directly to City Hall before the payment deadline to avoid interruption.
Cash users need the bill
Retail cash payment depends on your unique PayCode. Take the bill or a clear copy of the back of the bill.
Use WaterSmart for spike clues
Before requesting an adjustment, check water use history and alerts in WaterSmart so you can explain the usage pattern clearly.
Long Beach Utility Services Map and Visit Planning
Use this map for the City Hall utility payment lobby. Verify hours and appointment needs before going.
Payment lobby
411 W Ocean Blvd, Lobby Level, Long Beach, CA 90802.
Hours listed
7:30 a.m.–4:30 p.m., Monday–Friday.
Urgent account issue
Call 562-570-5700 before relying on mail, drop box, or retail cash posting for a deadline.
Official Long Beach Utility Links Used in This Guide
Long Beach Water Bill FAQs
Where do I pay my Long Beach water bill online?
Use the official City of Long Beach MyUtility Portal at longbeach.gov/utilityservices. It supports bill payment, Quick Pay, service changes and payment-plan requests.
What is the Long Beach utility billing phone number?
Call 562-570-5700 for utility billing questions, turn-on service, high water bill investigation, and payment-plan help.
Can I pay my Long Beach utility bill by phone?
Yes. Visa or MasterCard credit/debit card payments are accepted 24 hours a day at 833-408-8405.
Where can I pay in person?
The City lists in-person utility payments at Long Beach City Hall, 411 W Ocean Blvd, Lobby Level, between 7:30 a.m. and 4:30 p.m. Monday–Friday.
Where do I mail a Long Beach utility bill payment?
Mail check or money order with your account number to City of Long Beach, P.O. Box 630, Long Beach, CA 90842-0001. Do not mail cash.
How do I pay cash at a retail location?
Bring cash and your unique PayCode printed on the back of your utility bill to a participating retail location. Your PayCode is unique to your account.
What if I cannot pay the full balance?
Long Beach Utilities says customers may request a payment arrangement through MyUtilityPortal or call 562-570-5700.
What should I do about a high water bill?
Check for running toilets, faucet drips, outdoor leaks, irrigation, pool filling, water heater leaks and WaterSmart usage history. Call 562-570-5700 for residential/individually metered help or 562-570-2412 for other accounts including commercial accounts.
How long do I have to apply for a high water bill adjustment?
Long Beach Utilities says customers have 45 days from the billing date of the affected bill to submit an adjustment application. The leak must be repaired or corrected, and proof must be provided before processing.
Is this the official Long Beach Utilities website?
No. This is an independent informational guide. Always use official City of Long Beach or Long Beach Utilities links for live payment, balance, service status, account rules and current office hours.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.