Hialeah Water Department, FL: Bill Pay, Phone Number, Hours & Address
Use this practical City of Hialeah Water & Sewer guide to pay your water bill online through Xpress Bill Pay, by phone, mail, drive-thru, City Hall cashier, Amscot, drop box or bank bill pay, plus contact customer service and restore interrupted service.
🔒 Official City of Hialeah Water Bill Resources
Before You Pay a Hialeah Water Bill, Use the Official Public Works / Xpress Bill Pay Route
Most people searching “Hialeah Water Department bill pay” want the official payment portal, phone number, office address, drive-thru hours, drop box rules, Amscot option and what to do if water service was interrupted.
For Hialeah, Florida, water and sewer billing is handled through the City of Hialeah Department of Public Works / Water & Sewer Division. The City uses Xpress Bill Pay for online Water & Sewer and Solid Waste payments.
If you previously used paperless billing before the new online provider change, the City says you must re-establish paperless billing by creating an Xpress Bill Pay account and opting in again.
For online payment
Use Xpress Bill Pay. First-time users need to register before paying online.
For cash payment
The City says cash payments are accepted at any Amscot location when an account number is provided.
For interrupted service
Call 305-556-3800 option 4, pay the balance plus $75 service fee, then call again after payment.
How to Pay Your Hialeah Water Bill Online
The official online route is Xpress Bill Pay, linked from the City of Hialeah Make Payments page.
1
Open the official City payment page
Start from hialeahfl.gov when possible.
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Start here: City of Hialeah Make Payments.
Then use the official payment provider: Xpress Bill Pay.
2
Register if you are a first-time online user
The City says first-time users must create an account.
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Create your Xpress Bill Pay account, then add your City of Hialeah Water & Sewer account using the account information from your bill.
If you had paperless billing before the provider switch, opt in again after registration.
3
Add the correct Water & Sewer account
Use the account number exactly as printed on your bill.
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For phone account balance, the City explains the account number is split around the dash: the first 6 digits are on the left side, and 3 digits are on the right side. Keep the bill nearby when registering or paying.
4
Review bill amount and payment method
Confirm Water & Sewer versus Solid Waste if both appear.
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Xpress Bill Pay is used for Water & Sewer and Solid Waste bills. Review the correct account, balance, fee and payment method before submitting.
5
Save your confirmation
Very important if service is interrupted or close to interruption.
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Save your confirmation number. If your service was interrupted, call 305-556-3800 option 4 after paying so customer service can verify payment and start restoration steps.
Hialeah Water Bill Payment Options: Online, Phone, Drive-Thru, Mail, Amscot, City Hall, Drop Box and Bank Bill Pay
The City of Hialeah provides several official payment methods. Choose the method based on timing, payment type and whether your service is at risk.
| Payment Method | Official Route | Best For | Important Tip |
|---|---|---|---|
| Online payment | Xpress Bill Pay | Online Water & Sewer or Solid Waste payment | First-time users must register. |
| Direct phone payment | 833-791-8947 | Direct payment by phone from the City payment page | Keep account number ready before calling. |
| Automated phone payment | 305-556-3800, option 2 | Account balance and pay-by-phone | Payment by phone requires a fee. |
| Drive-through window | 3700 W 4th Avenue | In-person payment from vehicle | Drive-thru is open Monday–Friday, 7 AM–5 PM. |
| Mail payment | 3700 W 4th Avenue, Hialeah, FL 33012 | Non-urgent payment by mail | Use the addressed envelope included with your bill when available. |
| Amscot cash payment | Any Amscot location | Cash payment | Account number must be provided. |
| City Hall cashier | 501 Palm Avenue, 3rd Floor, Hialeah, FL 33010 | In-person cashier payment | Use official city cashier only, not unrelated offices. |
| Drop boxes | Department of Public Works | Check or money order drop-off | Drop boxes are check or money order only. Do not leave cash. |
| Bank bill pay | Your banking institution | Customers who pay bills from bank dashboard | Read your bank’s lead-time recommendation before using this route. |
Hialeah Water & Sewer Phone Number, Address, Office Hours and Drive-Thru Hours
Use the Department of Public Works / Water & Sewer Division for water and sewer account questions, service requests, payment help and reconnection support.
Water & Sewer phone
305-556-3800, option 4
Use for Water & Sewer customer service, reconnection questions, account support and service help.
Public Works address
3700 W 4th Avenue
Hialeah, FL 33012
Use for Water & Sewer office, drive-thru and drop box payment options.
Office hours
8:30 AM to 5:00 PM
Call or visit during regular office hours for full customer service help.
Drive-thru hours
7:00 AM to 5:00 PM
Useful for payment before the main office fully opens.
Hialeah Water Bill Drop Boxes, Amscot Cash Payment and City Hall Cashier Details
These in-person and after-hours options are useful when you do not want to pay online, but each method has rules you should follow carefully.
1
Use the front-door Public Works drop box during office hours
Check or money order only.
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The City lists a drop box by the front door at the Department of Public Works, available Monday through Friday from 8:30 AM to 5:00 PM. Use check or money order only.
2
Use the drive-through drop box any time
24 hours per day, 7 days per week.
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The City lists another drop box by the drive-through window, available 24 hours a day, 7 days a week. It is also check or money order only.
3
Use Amscot for cash payments
Account number is required.
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The City says cash payments are accepted at any Amscot location. Bring the correct Hialeah account number so payment is applied to the correct account.
4
Use City Hall cashier for in-person payment
Cashiers’ office, 3rd Floor.
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The City lists in-person payment at the Cashiers’ office at City Hall, 3rd Floor, 501 Palm Avenue, Hialeah, FL 33010.
Hialeah Water Service Interruption: How to Request Reconnection After Non-Payment
If water service was interrupted for non-payment, paying is not the only step. The City gives a specific reconnection process.
Call first
Call 305-556-3800 option 4 and speak to customer service to obtain the balance due.
Pay required amount
Pay the outstanding balance plus the $75 service fee. Additional fees may apply.
Call after payment
If payment has already been made, call customer service again so payment can be verified.
1
Call Water & Sewer customer service
Use option 4 before paying if service is off.
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Call 305-556-3800, press option 4, and ask for the exact account balance and reconnection requirement.
2
Pay the balance and service fee
$75 service fee is listed by the City.
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The City says customers must pay the outstanding balance plus a $75 service fee. Additional fees may apply depending on the account situation.
3
Call again after payment
Do not assume payment alone triggers reconnection.
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After payment, call customer service at 305-556-3800 option 4. Once payment is verified, the City says service will be restored within 24 hours.
Hialeah Water Account Balance, New Account, Close Account, Transfer and Pool Credit
The official Water & Sewer page lists several account service options. These are useful when moving, closing service, transferring within city limits or requesting a pool credit.
Account balance
Register online, call the automated system, or visit Public Works in person at 3700 W 4th Avenue.
Open new account
The City provides account opening routes for residential and commercial properties.
Transfer account
The City notes accounts are transferred only within City limits.
| Need | Official Resource | Practical Use |
|---|---|---|
| Account balance | Account Balance | Use before paying, selling property, title request, or checking past-due amount. |
| Open new account | Water & Sewer page | Use for residential or commercial service setup. |
| Close existing account | Close Existing Account | Use when moving out or ending responsibility for an address. |
| Transfer account | Account Transfer | Use only for transfers within City limits. |
| Pool credit | Apply for Pool Credit | Use when requesting a courtesy pool credit. |
| Leak credit consideration | Leak Credit Consideration | Use after leak repair documentation is ready. |
| Check reading request | Check Reading Request | Use if meter reading or billed usage looks unusual. |
Hialeah High Water Bill, Account Balance and Leak Credit Tips
A high bill can come from leaks, pool filling, irrigation, estimated or unusual meter readings, account balance errors or delayed payments. Hialeah provides several official paths to check the account.
Check balance first
Use Xpress Bill Pay, the automated phone system, or visit Public Works to verify your account balance.
Request meter reading check
If the usage looks wrong, use the Check Reading Request route listed under Water & Sewer billing resources.
Prepare leak proof
If you repaired a leak, keep invoices, parts receipts, photos and repair date before requesting consideration.
Pool credit is separate
If your usage increased because of pool filling, use the official courtesy pool credit route rather than leak credit.
Practical Hialeah Water Bill Tips That Save Time, Fees and Wrong-Route Problems
These details help when paying close to a deadline, using cash, registering for the new portal, or restoring water service.
Recreate paperless billing in Xpress Bill Pay
If you had paperless billing before, the City says you must opt in again after creating the new Xpress Bill Pay account.
Use Amscot for cash, not drop boxes
Drop boxes are for check or money order only. For cash, use Amscot with your account number.
Call after payment if service was interrupted
For reconnection, the City requires payment verification through customer service after payment.
Use the drive-thru early
The drive-thru opens at 7 AM, earlier than regular office hours, which can help if you need weekday in-person payment.
Hialeah Water Department Bill Pay FAQs
These FAQs answer the real questions people search before paying a City of Hialeah Water & Sewer bill or calling customer service.
QHow do I pay my Hialeah water bill online?▾
Use the official City of Hialeah Make Payments page and Xpress Bill Pay portal at xpressbillpay.com. First-time users must register before paying online.
QWhat is the Hialeah Water & Sewer phone number?▾
Call 305-556-3800 and press option 4 for Water & Sewer customer service.
QWhat is the phone number to pay a Hialeah water bill?▾
The City Make Payments page lists direct payment at 833-791-8947. The Payment Methods page also says customers can pay by phone at 305-556-3800, option 2.
QWhere is the Hialeah Water Department located?▾
The Department of Public Works / Water & Sewer Division is located at 3700 W 4th Avenue, Hialeah, FL 33012.
QWhat are Hialeah Water & Sewer office hours?▾
The City lists office hours as 8:30 AM to 5:00 PM. The drive-thru is open 7:00 AM to 5:00 PM.
QWhere do I mail my Hialeah water bill payment?▾
Use the addressed envelope included with your bill, or mail payment to 3700 W 4th Avenue, Hialeah, FL 33012.
QCan I pay my Hialeah water bill at Amscot?▾
Yes. The City says cash payments are accepted at any Amscot location. You must provide your account number.
QDoes Hialeah have water bill drop boxes?▾
Yes. There are two drop boxes at the Department of Public Works: one by the front door during weekday office hours and one by the drive-through window available 24/7. Both are for check or money order only.
QWhat do I do if my Hialeah water service was interrupted?▾
Call 305-556-3800 option 4 to confirm the balance, pay the outstanding balance plus the $75 service fee, then call customer service again after payment. Once payment is verified, the City says service will be restored within 24 hours.
QIs WaterBillsPay.org the official City of Hialeah website?▾
No. WaterBillsPay.org is an independent informational guide. Always pay, confirm fees and verify account rules through official City of Hialeah and Xpress Bill Pay links.
The Safest Way to Pay or Fix a Hialeah Water Bill Issue
For normal payment, use the official City of Hialeah Make Payments page, Xpress Bill Pay, direct phone payment at 833-791-8947, phone payment through 305-556-3800 option 2, drive-thru, mail, Amscot, City Hall cashier, drop box or bank bill pay.
For Water & Sewer customer service, call 305-556-3800 option 4. For interrupted service due to non-payment, call option 4, confirm the balance, pay the balance plus the $75 service fee, then call again after payment so restoration can be processed.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.