Hialeah Water Bill & Service Help
Need to pay a Hialeah water bill, check a balance, restore interrupted service, open an account, or dispute a high bill? The useful answer is not just one portal link. Hialeah uses Xpress Bill Pay for online Water & Sewer and Solid Waste payments, while Public Works handles account help, drive-thru service, drop boxes, reconnection and service requests.
This page gives the exact task route first, then the official phone options, payment rules, office hours, new-account requirements, transfer fees, leak-credit planning and local Hialeah tips that save time.
What Do You Need To Do?
Create or use an Xpress Bill Pay account to view bills, pay, see history and use paperless billing.
Official online payRegister online, call 305-556-3800 option 2, or visit Public Works at 3700 W 4th Avenue.
Account balance helpCall 305-556-3800 option 4, pay the balance plus $75 service fee, then call again after payment.
Interruption stepsPrepare owner/tenant documents, deposit form, ID, credit score and required account fees.
Open accountHow to Pay a Hialeah Water Bill Online
The City of Hialeah uses Xpress Bill Pay for online Water & Sewer and Solid Waste payments. New users need to create an Xpress Bill Pay account before using full online tools.
Start from the City page
Use the official City of Hialeah Online Bill Payments page. This confirms you are using the current provider before you enter account details.
Create or sign in to Xpress Bill Pay
With an Xpress Bill Pay account, Hialeah residents can view bills, access payment history, enroll in paperless billing, get email notifications and save payment information.
Add the correct Hialeah account
Use the Water & Sewer account number exactly as printed on your bill. If calling for balance, Hialeah says the account number is split as six digits before the dash and three digits after the dash.
Check Water & Sewer vs Solid Waste
The same provider is used for Water & Sewer and Solid Waste. Confirm the correct service, account, amount, fee and payment method before submitting.
Save proof and act if urgent
Save receipt, payment date, confirmation and account number. If service is interrupted, paying is not enough; call 305-556-3800 option 4 after payment so customer service can verify it.
Hialeah Water Bill Payment Options
Use the method that matches your timing. Drop boxes and bank bill pay are convenient, but they are not ideal when water service is already interrupted or near interruption.
| Method | Official detail | Best for | Important tip |
|---|---|---|---|
| Online | Xpress Bill Pay processes Hialeah Water & Sewer and Solid Waste online payments. | Normal payments, bill history, paperless billing and saved payment details. | Register first if you are a new online user. |
| Direct phone payment | The City online-payment page lists phone payment at 833-791-8947. | Customers who want to pay without using a browser. | Keep account number and payment method ready. |
| Automated phone payment | Call 305-556-3800, select language, press option 2 for Pay by Phone, then enter the account digits. | Account balance and pay-by-phone. | The City notes pay-by-phone requires a fee. |
| Drive-through | Department of Public Works, 3700 W 4th Avenue. Drive-thru listed Monday–Friday, 7 a.m.–5 p.m. | Weekday in-person payment without entering the office. | Useful before regular office opening. |
| Public Works drop boxes | Front-door drop box Monday–Friday, 8:30 a.m.–5 p.m.; drive-through window drop box 24/7. | Check or money order drop-off. | Both drop boxes are check or money order only. Do not leave cash. |
| Amscot | Cash payments are accepted at any Amscot location with account number. | Cash payment. | Bring the exact account number so the payment is applied correctly. |
| City Hall cashier | Cashiers’ office at City Hall, 3rd Floor. The payment page lists 501 Palm Avenue, Hialeah, FL 33010. | Cashier payment and receipt. | Verify current City Hall address/hours before visiting because city address labels can change. |
| Use the addressed envelope with your bill or mail to 3700 W 4th Avenue, Hialeah, FL 33012. | Non-urgent check or money order. | Mail early and use the correct account number. | |
| Bank bill pay | Electronic bill pay through your bank is allowed. | Customers who manage bills through a bank dashboard. | Read the bank’s lead-time recommendation before relying on it near a due date. |
Hialeah Water & Sewer Phone, Email, Address and Hours
Water & Sewer
305-556-3800
Press option 4 for Water & Sewer customer service.
customerservicews@hialeahfl.gov
Use for non-urgent Water & Sewer customer service questions.
Public Works
3700 West 4th Avenue
Hialeah, FL 33012.
Office / drive-thru
Office hours: 8:30 a.m.–5 p.m.
Drive-thru: 7 a.m.–5 p.m.
How to Check a Hialeah Water Account Balance
Only account holders or authorized representatives can request account balance. Use this before paying, transferring, selling property or asking about a past-due amount.
Online
Register the account through Xpress Bill Pay to view bill details and payment history.
Automated phone
Call 305-556-3800, choose language, press option 2, enter the six digits before the dash and three digits after the dash.
In person
Visit the Department of Public Works at 3700 W 4th Avenue, Hialeah, FL 33012.
Water Service Interrupted for Non-Payment? Do This in Order
Call before paying
Call the Department of Public Works at 305-556-3800, press option 4, and ask customer service for the exact account balance due.
Pay the required amount
The City says customers must pay the outstanding balance plus a $75 service fee. Additional fees may apply.
Call again after payment
If payment has already been made, call 305-556-3800 option 4 so customer service can verify payment.
Know the restoration timing
Once payment is verified, the City says service will be restored within 24 hours.
Open a New Hialeah Water Account: Owner vs Tenant
Hialeah separates residential and commercial requirements. The documents matter. Bring the right proof the first time to avoid a return trip.
| Applicant | Prepare this | Fee / deposit detail | Submit route |
|---|---|---|---|
| Residential owner | Deposit form, deed if recently purchased, settlement statement or closing disclosure if recently purchased, driver’s license or state ID, credit score. | $10 new account fee. Deposit may vary by meter size and credit score, listed between $100 and $500. | Email customer service or visit 3700 W 4th Avenue. |
| Residential tenant | Deposit form, tenant ID, lease agreement, owner letter/signature documentation if needed, DocuSign certificate if lease was signed through DocuSign, credit score, assistance-program proof if applicable. | $10 new account fee. Deposit may vary by meter size and credit score, listed between $100 and $500. | Email customer service or visit 3700 W 4th Avenue. |
| Commercial owner | Deposit form, deed/closing documents if recently purchased, driver’s license or state ID, credit score, lessor business license or waiver if applicable. | $10 new account fee. Deposit may vary by meter size and credit score, listed between $250 and $1,000. | Email customer service or visit 3700 W 4th Avenue. |
| Commercial tenant | Deposit form, tenant ID, lease documentation, DocuSign certificate if applicable, credit score, Business Tax Receipt, BTR application, and DERM approval letter or stamp. | $10 new account fee. Deposit may vary by meter size and credit score, listed between $250 and $1,000. | Email customer service or visit 3700 W 4th Avenue. |
Transfer or Close a Hialeah Water Account
Transfers stay inside city limits
Hialeah notes that water accounts are transferred only within City limits. If moving outside Hialeah, close and open service separately.
Transfer fees
Transfer requirements list a $10 new account fee and a $15 deposit transfer fee.
Final bill warning
The previous customer is responsible for the final bill. If not paid, the City says the balance may transfer to the new customer account.
High Hialeah Water Bill, Meter Reading or Leak Credit Help
A high bill needs evidence, not panic. Hialeah’s Water & Sewer menu includes dispute a bill, check reading request, leak credit consideration and pool credit paths.
Check balance first
Verify balance online, by phone or in person before disputing the amount.
Ask for reading review
If usage looks wrong, use the Check Reading Request route from the Water & Sewer billing menu.
Prepare leak proof
For leak credit consideration, keep repair invoices, photos, parts receipts, date of repair and before/after usage notes.
Pool credit is separate
If usage increased because of pool filling, use the official courtesy pool credit path instead of leak credit.
Better high-bill call script
“My Hialeah Water & Sewer usage looks higher than normal. I verified the account balance, checked toilets, irrigation and visible leaks, and I want to ask whether I should submit a reading check, bill dispute, leak credit consideration or pool credit request.”
| Problem | What to prepare | Best route |
|---|---|---|
| Unusual meter reading | Bill, meter photo if safe, previous usage, account number and date noticed. | Check Reading Request. |
| Possible leak | Repair invoice, plumber note, photos, parts receipts, repair date and proof leak is fixed. | Leak Credit Consideration. |
| Pool fill | Date of fill, pool size, usage change, bill and account number. | Apply for Pool Credit. |
| Billing dispute | Payment receipts, bill copies, account history, balance proof and written explanation. | Dispute a Bill. |
Hialeah Water System Details Users Ask About
Water sources
Hialeah’s water supply primarily comes from the Biscayne Aquifer. The city also references treatment facilities including Hialeah Water Treatment Plant and John E. Preston facility.
Additional supply
The jointly owned Reverse Osmosis Water Treatment Plant draws from the deeper Floridan Aquifer, providing an additional water source.
Average water use
The City states Hialeah residents use about 24 million gallons of water each day on average.
Wastewater system
Hialeah’s wastewater system includes 101 lift station service areas, about 338 miles of gravity sewer lines and laterals, and more than 6,900 manholes.
Water quality reports
Past water quality reports are available in English and Spanish from the City’s Water & Sewer Services page.
Infrastructure work
The City says it continues to invest through a Capital Improvement Program to maintain reliable water and wastewater service.
Practical Hialeah Water Bill Tips Generic Pages Miss
Use Amscot for cash, not drop boxes
Hialeah lists cash payments at Amscot with an account number. Public Works drop boxes are check or money order only.
Call after paying if service was interrupted
For reconnection, Hialeah says payment must be verified by customer service before restoration. Do not assume online payment alone starts the process.
Use the drive-thru early
The drive-thru is listed 7 a.m.–5 p.m., while office hours are 8:30 a.m.–5 p.m. It can help weekday customers who need to pay before work.
New account applicants should avoid late arrival
In-person new-account processing has special limits after 4:30 p.m. Bring documents early if the account must open that day.
Paperless users should confirm opt-in
If you switched providers or created a new Xpress Bill Pay account, confirm paperless billing and email alerts are active before relying on them.
Hialeah vs Hialeah Gardens
Do not confuse City of Hialeah with Hialeah Gardens. They are separate water billing systems with different portals and phone numbers.
Hialeah Public Works Map and Visit Planning
Use this map for the Public Works / Water & Sewer office, drive-thru and drop-box location. Verify hours before visiting near holidays or city closure dates.
Public Works address
3700 West 4th Avenue, Hialeah, FL 33012.
Office hours
Official directory lists office hours as 8:30 a.m.–5 p.m.
Drive-thru
Official directory lists drive-thru as 7 a.m.–5 p.m.
Official Hialeah Water & Sewer Links Used in This Guide
Hialeah Water Department Bill Pay FAQs
How do I pay my Hialeah water bill online?
Use the official City of Hialeah Online Bill Payments page and Xpress Bill Pay. New users need to create an Xpress Bill Pay account before using full online tools.
What is the Hialeah Water & Sewer phone number?
Call 305-556-3800 and press option 4 for Water & Sewer customer service.
What is the phone number to pay a Hialeah water bill?
The City’s online bill payment page lists 833-791-8947 for phone payment. The Payment Methods page also says customers can call 305-556-3800 and press option 2 for Pay by Phone.
Where is the Hialeah Water Department located?
The Public Works / Water & Sewer office is at 3700 West 4th Avenue, Hialeah, FL 33012.
What are the Hialeah Water & Sewer office and drive-thru hours?
The official Public Works directory lists office hours as 8:30 a.m.–5 p.m. and drive-thru hours as 7 a.m.–5 p.m.
Can I pay my Hialeah water bill with cash?
Yes. The City says cash payments are accepted at any Amscot location when an account number is provided. Do not use drop boxes for cash.
Does Hialeah have water bill drop boxes?
Yes. The City lists two Public Works drop boxes: one by the front door during weekday office hours and one by the drive-through window available 24/7. Both are check or money order only.
What do I do if Hialeah water service was interrupted for non-payment?
Call 305-556-3800 option 4 to get the balance, pay the outstanding balance plus the $75 service fee, then call customer service again after payment. Once payment is verified, the City says service will be restored within 24 hours.
What is required to open a residential water account in Hialeah?
Requirements vary for owners and tenants, but generally include a deposit form, $10 new account fee, deposit, ID, credit score and property or lease documentation. Tenant leases and owner letters have specific signature and DocuSign rules.
Is WaterBillsPay.org the official City of Hialeah website?
No. This is an independent informational guide. Use official City of Hialeah and Xpress Bill Pay links for live payments, account status, fees, service requests and current rules.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.