Los Angeles Water Department, CA: Bill Pay, Phone, Address & Official LADWP Help
Use this practical LADWP guide to pay your Los Angeles water and power bill online, by phone, by mail or in person, find the correct customer service phone number, understand payment arrangements, visit a customer service center, report water waste, and avoid unofficial payment pages.
🔒 Official LADWP Water Bill & Customer Service Resources
Before You Pay a Los Angeles Water Bill, Confirm It Is an LADWP Account
Most users searching “Los Angeles Water Department bill pay” are really looking for LADWP, the Los Angeles Department of Water and Power. LADWP bills may include both water and power, so the correct portal is LADWP My Account.
Use LADWP official links only when entering account, bank or card details. The safest route is to start at LADWP.com and open My Account or the official Bill & Payment page.
This guide covers online payment, automatic payment, phone payment, mailed payment, customer service centers, payment arrangements, assistance programs, leak help and water conservation resources.
Billing users
Pay online, by phone, by mail or in person at an LADWP Customer Service Center.
Past-due users
Call LADWP before the bill becomes delinquent and ask about payment arrangements or payment extensions.
High water use users
Check for leaks, water waste, irrigation changes and conservation programs before assuming the bill is wrong.
How to Pay Your LADWP Water Bill Online
The fastest official route is LADWP My Account. You can make a one-time payment or set up automatic payment after logging in.
1
Open LADWP My Account
Use the official account portal only.
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Open the official portal here: LADWP My Account.
You can also start from the official payment page: LADWP Bill & Payment.
2
Log in and choose one-time payment
Best when you want to manually authorize payment.
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LADWP says customers can manually authorize one-time payments from a checking/savings account. Residential customers may also use Visa or MasterCard credit cards.
3
Consider automatic payment
Good for recurring monthly bill management.
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LADWP automatic payment pre-authorizes debit from your checking/savings account. Residential customers may also use Visa or MasterCard. LADWP states automatic debit occurs ten business days after the bill is issued in each billing cycle.
4
Review the bill amount and payment source
Check before submitting.
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Confirm the account, amount due, payment source, routing/account number or card details before submitting. Save the payment source only if you want it stored for future payments.
5
Save confirmation
Useful if payment posting is questioned.
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Save the confirmation number or screenshot. If you later call 1-800-DIAL-DWP, this proof helps customer service locate the payment faster.
LADWP Payment Options: Online, Phone, Mail and In-Person Centers
LADWP offers multiple ways to pay. Choose the method based on urgency, whether you need in-person help, and whether the account is already past due.
| Payment Method | Official Route | Best For | Important Tip |
|---|---|---|---|
| Online one-time payment | LADWP My Account | Manual online payment | Free of charge according to LADWP payment page. |
| Automatic payment | LADWP My Account | Recurring bill payment | Debit occurs ten business days after bill issue. |
| Pay by phone | 1-877-MYPAYDWP / 1-877-697-2939 | 24/7 touch-tone phone payment | Have account number, 4-digit access code and payment info ready. |
| Pay by mail | LADWP, PO Box 30808, Los Angeles, CA 90030-0808 | Check or money order | Write account number on check and include payment stub if possible. |
| Pay in person | LADWP Customer Service Centers | Cash/check/card payment and in-person help | Do not mail payments to customer service center addresses. |
LADWP Phone Number, Payment Address and Customer Service Center Locations
LADWP has one main customer contact number, a separate pay-by-phone number, a payment mailing address, and multiple in-person customer service centers across Los Angeles.
Customer Contact Center
Use for billing questions, payment arrangements, service start/stop, water waste and general account help.
Payment mailing address
LADWP
PO Box 30808
Los Angeles, CA 90030-0808
Write your account number on the check and include the payment stub if possible.
JFB Lobby Customer Service Center
111 N. Hope St.
Los Angeles, CA 90012
Use for in-person customer service, not as the payment mailing address.
| Need | Correct LADWP Contact | Practical Note |
|---|---|---|
| Billing question | 1-800-342-5397 | Use for account-specific questions. |
| Phone payment | 1-877-697-2939 | Available 24/7 by touch-tone phone. |
| Book center appointment | 1-888-999-0477 | Appointment number only; not for account questions. |
| LA-area in-person payment | Customer Service Centers | Most LA-area centers list Monday–Friday, 9 a.m.–5 p.m., closed holidays. |
| Mail payment | PO Box 30808 | Do not mail payments to in-person center locations. |
LADWP Customer Service Centers Near Los Angeles
LADWP lists customer service centers across Los Angeles. Check the official location page before visiting because hours and services can vary by location.
| Center | Address | User Tip |
|---|---|---|
| JFB Lobby | 111 N. Hope St., Los Angeles, CA 90012 | Useful for downtown LA users. |
| Boyle Heights | 919 S. Soto St. #10, Los Angeles, CA 90023 | Check official page for current hours. |
| Central | 4619 S. Central Ave., Los Angeles, CA 90011 | In-person payments accepted per CSC payment guidance. |
| Crenshaw | 4030 Crenshaw Blvd., Los Angeles, CA 90008 | Good option for South LA users. |
| Hollywood | 6547-B Sunset Blvd., Los Angeles, CA 90028 | Bring account number and ID if asking account questions. |
| Van Nuys | 6550 Van Nuys Blvd., Los Angeles, CA 91401 | Useful for Valley users. |
| West Los Angeles | 1394 S. Sepulveda Blvd., Los Angeles, CA 90025 | Check appointment and language-support options online. |
Start or Stop LADWP Water and Power Service
Moving users often search for LADWP because they need to turn on service at a new Los Angeles address, stop service at an old address, or update account ownership.
Start service
Use LADWP My Account or the official Customer Service page to turn on water and/or power service.
Stop service
Use the official stop-service route before moving out so final billing and service dates are documented.
Account details
Have your service address, move date, identification and contact information ready before starting or stopping service.
1
Open official customer service
Use LADWP’s account pages.
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Start here: LADWP Customer Service.
The page links to start or stop water and/or power service.
2
Submit request early
Do not wait until move day.
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Service start/stop requests can need processing time. Submit early and save the confirmation for your move records.
3
Confirm final bill or new account setup
Important for renters and property owners.
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For move-out, confirm final bill delivery. For move-in, confirm account holder name, service address and any deposit or setup requirement shown by LADWP.
LADWP Payment Arrangements, Payment Extensions and Assistance Programs
If you cannot pay your LADWP bill by the due date, contact LADWP before the bill becomes delinquent. LADWP says it will work with eligible customers to arrange a payment agreement.
Payment arrangements
No down payment, no interest and no fees. LADWP lists up to 48 months for discount program customers and up to 24 months for non-discount program customers.
Payment extensions
Customers needing short additional time can log in, call LADWP, or visit a customer service center to request an extension.
EZ-SAVE and Lifeline
Income-qualified, senior and disability-related assistance programs may help reduce qualified customer bills.
1
Call before the bill becomes delinquent
Do not wait until interruption risk increases.
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Call 1-800-342-5397 and ask about payment arrangements, payment extension or financial assistance options.
2
Check official assistance programs
Different programs help different households.
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Open the official page: LADWP Assistance Programs.
Also use the Financial Assistance Qualification Form to see which programs may fit your household.
3
Save arrangement details
You need clear due dates.
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Write down the arrangement term, payment amount, due dates and confirmation. Continue paying any new current charges unless LADWP gives a different written instruction.
LADWP Water Bill Too High? Check for Leaks, Water Waste and Rebate Options
A sudden water bill increase can come from irrigation, leaks, toilet flappers, outdoor hose bibs, pool auto-fill, water softener issues or seasonal water use. LADWP also provides conservation and rebate resources.
Leak detection
Use LADWP’s official leak detection guide to check for customer-side leaks before calling about a high bill.
Water waste reports
Report water waste online, by calling 1-800-DIAL-DWP, or through MYLA311 with exact address, date, time and description.
Conservation rebates
LADWP offers water conservation programs including turf replacement and SoCal Water$mart rebate options for eligible customers.
1
Compare usage before disputing the bill
Look for a sudden jump.
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Compare your current bill with the prior bill and same month last year. If usage jumped sharply, check toilets, irrigation, leaks and outdoor watering patterns first.
2
Use LADWP leak guidance
Start with the official guide.
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Open the official page: How to Detect a Water Leak.
Check toilets with dye, inspect irrigation, look for wet spots, and confirm whether water is running when all fixtures are off.
3
Check conservation rebates
Useful for long-term bill reduction.
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Visit LADWP Water Conservation for turf replacement, water-saving devices and rebate information.
Practical LADWP Tips That Save Time, Fees and Wrong-Address Confusion
These details help Los Angeles customers avoid payment delays, wrong mailing addresses, long waits and missed assistance options.
Do not mail checks to customer service centers
LADWP lists a specific PO Box for mailed payments. Customer Service Center addresses are for in-person service, not mailed bill payments.
Use the right phone number
Call 1-800-342-5397 for account help. Call 1-877-697-2939 for the 24/7 phone payment system.
Ask for payment help before delinquency
LADWP specifically tells customers to contact them before the bill becomes delinquent if they cannot pay on time.
Use conservation programs for long-term savings
Payment plans help with balances; leak detection and conservation rebates help reduce future water usage and future bills.
Los Angeles Water Department / LADWP Bill Pay FAQs
These FAQs match real user intent: pay online, phone number, payment address, in-person locations, assistance programs, payment arrangements and high water bill help.
QHow do I pay my Los Angeles LADWP water bill online?▾
Use the official LADWP My Account portal at myaccount.ladwp.com or start from the official LADWP Bill & Payment page.
QWhat is the LADWP customer service phone number?▾
The LADWP customer service phone number is 1-800-DIAL-DWP / 1-800-342-5397.
QWhat is the LADWP pay-by-phone number?▾
For LADWP Payment Center phone payment, call 1-877-MYPAYDWP / 1-877-697-2939. LADWP says the toll-free number is available 24 hours a day, 7 days a week by touch-tone phone.
QWhere do I mail my LADWP payment?▾
Mail your payment to LADWP, PO Box 30808, Los Angeles, CA 90030-0808. Write your account number on the check and include the payment stub if possible.
QWhere is LADWP located in downtown Los Angeles?▾
The JFB Lobby Customer Service Center is listed at 111 N. Hope St., Los Angeles, CA 90012. This is an in-person service location, not the payment mailing address.
QWhat are LADWP in-person payment hours?▾
LADWP lists Los Angeles-area in-person payment hours as Monday through Friday, 9:00 a.m. to 5:00 p.m., closed holidays. Check your specific customer service center page before visiting.
QCan I make a LADWP payment arrangement?▾
Yes. LADWP lists payment arrangements with no down payment, no interest and no fees. Eligible discount program customers may get up to 48 months, and non-discount program customers may get up to 24 months.
QDoes LADWP offer bill assistance?▾
Yes. LADWP offers assistance programs including EZ-SAVE, senior/disability-related discount options, payment arrangements, payment extensions and other financial assistance resources.
QHow do I report water waste in Los Angeles?▾
Use the official LADWP Report Water Waste page, call 1-800-DIAL-DWP, or use MYLA311. Be ready with the exact address, date, time and short description of the water waste.
QWhy is my LADWP water bill suddenly high?▾
Common causes include irrigation changes, toilet leaks, outdoor leaks, pool auto-fill, water softener issues, new occupants, seasonal watering or an unnoticed customer-side leak. Check LADWP’s leak detection guide before calling about a high bill.
The Safest Way to Pay or Fix a Los Angeles LADWP Water Bill Issue
For normal payment, use LADWP My Account. For account help, call 1-800-342-5397. For 24/7 phone payment, call 1-877-697-2939. For mailed payments, use LADWP, PO Box 30808, Los Angeles, CA 90030-0808.
If your bill is past due, call LADWP before the account becomes delinquent and ask about payment arrangements, extensions or assistance programs. If the water bill is unusually high, check for leaks and water waste before disputing the bill.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.