Pasadena Water Bill & Service Help
Need to pay a Pasadena water bill, create the new PWP account login, start or stop service, call the right emergency number, check 2026 water rates, ask about a high bill, apply for a leak credit, or find bill assistance? This guide gives the exact task first, then the official Pasadena Water and Power details that matter.
This page is for Pasadena Water and Power in Pasadena, California. Do not use it for Pasadena, Texas or any private utility with a similar name.
Do This First for Your Pasadena Water Account
Use PWP My Account to pay, view usage history, request a payment extension, and manage account tools.
PWP My AccountCall Customer Service at 626-744-4005 with your PWP account number ready.
Call Customer ServiceCall 626-744-4138 for water emergencies. Use 911 for life-threatening emergencies.
Call water emergencyReview usage, check for leaks, and apply within 30 days after leak discovery and repair if eligible.
Leak assistanceBefore You Pay, Confirm This Is Pasadena Water and Power
Check the bill name
Your bill should connect to Pasadena Water and Power, PWP, pwp.cityofpasadena.net, or myaccount.pwpweb.com.
Correct Pasadena
This page is for Pasadena, California. Pasadena, Texas has separate billing contacts and a different city website.
Water and power bill
PWP serves both water and power customers. Your bill may include both utility services plus other city charges depending on the account.
Pasadena Water Bill Payment Options
| Payment route | Official detail | Best for | Practical tip |
|---|---|---|---|
| Online account | Log into PWP My Account for secure payments, auto-pay options, usage history, payment extension requests and account tools. | Most customers, payment history, usage review and recurring management. | You need your PWP account number, service address, name as shown on statement and valid email to enroll. |
| Pay by phone | Call Customer Service at 626-744-4005 with your PWP account number. Visa, MasterCard, American Express and Discover are accepted. | Customers who want payment help without logging in. | PWP says ATM-card payments must be made in person. |
| Send bill stub with check or money order to City of Pasadena, Municipal Services, P.O. Box 7120, Pasadena, CA 91109-7220. | Routine non-urgent check or money-order payment. | Do not mail cash. Mail early if the due date is close. | |
| Walk-up payment center | Municipal Services Payment Center / City Hall, 100 N. Garfield Ave., Room N106. | Cash, check, money order or ATM-card payment; account help; forms. | Counter hours are listed as Monday–Friday, 7:30 a.m.–5:15 p.m., except holidays. |
| After-hours payment box | Drop check or cashier’s check in the PWP payment box in front of City Hall at 100 N. Garfield Ave. | After-hours non-cash payment. | No cash. Payments received after 10 a.m. are credited the following business day. |
| Payment arrangement | Customers having difficulty paying may qualify for payment arrangement or bill assistance by calling PWP Customer Service. | Hardship, past-due bill, extension or assistance question. | Call before the account becomes urgent or disconnected. |
New PWP Online Account: 10-Digit Account Number and Login Tips
New 10-digit account
PWP says customers were assigned a new 10-digit account number that replaced the old account number. Check the redesigned bill.
Email/password login
The newer portal uses registered email and password. The previous 4-digit PIN is no longer used for sign-in.
Update bank bill pay
If you pay through online banking, update your bank bill-pay record with the new PWP account number.
Pasadena Water and Power Phone, Address and Hours
Customer Service
626-744-4005. Use for billing, high bill investigations, start/stop service, payment assistance, mailing address changes and authorized parties.
Water emergency
626-744-4138. Use for urgent water emergency or outage reporting.
Power emergency
626-744-4673. Use for power emergencies. Life-threatening emergencies should go to 911.
Payment center
Municipal Services Payment Center / City Hall, 100 N. Garfield Ave., Room N106, Pasadena, CA.
Customer Service hours
Monday–Friday, 7:30 a.m.–5:30 p.m., except holidays.
Walk-up payment hours
Monday–Friday, 7:30 a.m.–5:15 p.m., except holidays.
General non-account email
Use WPD_Answerline@cityofpasadena.net for general information and non-account inquiries; include name, address, phone and question.
Start, Stop or Transfer Pasadena Water Service
Start service online
Use the official Start New Service page and start-service request link. PWP says requests are generally reviewed within two business days.
Call if service is needed sooner
Processing takes two business days. If you need service sooner, call PWP Customer Service at 626-744-4005.
Prepare applicant requirements
The primary applicant needs a valid Social Security Number, positive ID verification, and applicants/authorized persons must be 18 or older.
Plan for connection timing
Services are connected Monday–Friday from 9 a.m.–6 p.m., excluding weekends and holidays. Requested dates are based on availability.
Know the connection fee
The standard connection fee is $26.17. If same-day service is requested, the fee increases to $78.53, and applicable fees are included on the opening statement.
Water Emergency, Outage or Planned Interruption
Use emergency numbers for active utility problems. Do not use payment email or mailed forms for a water emergency.
| Problem | Official route | What to say |
|---|---|---|
| Water emergency or water outage | Call 626-744-4138 | Service address, cross street, visible leak/flooding, outage time and callback number. |
| Power emergency | Call 626-744-4673 | Address, outage details, downed line or safety risk if any. |
| Life-threatening emergency | Call 911 | Use for medical, fire, live-wire, traffic or immediate safety danger. |
| Non-emergency billing/service question | Call 626-744-4005 | Account number, address, bill date, payment confirmation or service request details. |
| Planned outage notice questions | Confirm contact details in My Account or call Customer Service | Make sure your mobile number is current so outage notifications reach you. |
Pasadena Water Rates Effective July 1, 2026
PWP water bills include a fixed charge based on meter size and variable usage charges measured per one hundred cubic feet. Sewer, refuse, taxes and other City charges may also appear on the overall utility bill.
| Rate item | Official amount / detail | Why users care |
|---|---|---|
| Fixed water charge, 5/8″ or 3/4″ meter | $47.15 monthly / $94.30 bi-monthly. | Most small residential meters start with a fixed charge before usage. |
| Fixed water charge, 1″ meter | $73.48 monthly / $146.96 bi-monthly. | Larger meter size means higher fixed cost even with low usage. |
| Single-family Tier 1 | 0–7 HCF at $2.74458 per HCF. | Lower usage stays in the lowest variable tier. |
| Single-family Tier 2 | 7–29 HCF at $7.23544 per HCF. | Normal irrigation or larger household use can move into this tier. |
| Single-family Tier 3 | Over 29 HCF at $7.86867 per HCF. | High outdoor use or leaks can become expensive here. |
| Multi-family Tier 1 | 0–5 HCF per dwelling unit at $2.73714 per HCF. | Multi-family blocks scale by dwelling unit. |
| Small commercial Tier 1 | 0–8 HCF at $2.69930 per HCF. | Small business water bills use commercial classification, not residential tiers. |
| Official bill estimator | PWP links a bill estimator and notes actual bills may vary. | Use the official tool for a fuller estimate including more billing inputs. |
Quick Pasadena Water Estimate Tool
This tool uses the July 1, 2026 single-family water examples and a 5/8″ or 3/4″ fixed monthly charge. It is only a planning estimate.
Not official billing. This does not include sewer, refuse, taxes, electric charges, payment fees, adjustments, deposits, past-due balances or account-specific items.
High Bill, Water Leak Assistance and Private-Property Leak Rules
Before calling about a high bill
- Compare water usage, not just total utility dollars.
- Check whether electric, sewer, refuse or other charges changed.
- Look for irrigation, toilet, pool, water softener or hidden plumbing leaks.
- Check whether usage moved from Tier 1 to Tier 2 or Tier 3.
- Gather repair receipts or material receipts if a leak was repaired.
- Call 626-744-4005 for high bill investigation or account questions.
Leak assistance rules that matter
- Account must be current and in good standing.
- Leak must be discovered, repaired and reported within 30 days.
- Usage must be at least two times greater than comparable average use.
- Repair bill or material receipts are required.
- Leak cannot be due to negligence.
- No prior program assistance within the past 36 months.
| Leak assistance item | Official detail | Practical action |
|---|---|---|
| Credit amount | Up to 50% of excessive water loss compared to similar billing periods, maximum $3,000. | Do not expect the entire bill or repair cost to be removed. |
| Funding limit | Annual funding is limited to $50,000 and credits are first-come, first-served until the limit is reached. | Apply quickly after repair. |
| Repair responsibility | PWP does not repair private-property leaks and does not reimburse repair costs. | Repair the leak first, then apply for bill credit review. |
| Where to mail application | Pasadena Water and Power, Attn: Leak Assistance Program, 150 S Los Robles, Suite 350, Pasadena, CA 91101. | Include clear repair proof and account information. |
| Appeal | If denied, appeal may be submitted to the Assistant General Manager of the Water Division within 30 days of denial. | Appeal only with stronger documentation or clear reason for review. |
Payment Assistance and Low-Income Programs
Payment plan arrangement
PWP says customers experiencing difficulty paying may qualify for a payment arrangement or bill assistance. Call 626-744-4005 to enroll or ask.
Income-qualified help
PWP’s assistance page lists monthly bill payment assistance and LIHEAP through the Maravilla Foundation for low-income utility support.
Medical equipment assistance
PWP also lists medical equipment assistance for customers who depend on qualifying medical equipment.
Pasadena Outdoor Watering Schedule and Water Waste
April 1–Oct. 31
Outdoor watering is limited to two days per week at most.
Even addresses
Even-numbered addresses may water on Mondays and Thursdays during the two-day schedule.
Odd addresses
Odd-numbered addresses may water on Tuesdays and Fridays during the two-day schedule.
Allowed times
Outdoor watering must be done before 9 a.m. or after 6 p.m.
Water-Saving Rebates and Programs
Turf replacement
PWP and Metropolitan Water District resources support turf replacement with drought-tolerant and native plants, efficient irrigation and rainwater capture.
Toilet rebate
PWP lists up to a $100 rebate when replacing an old water-guzzling toilet with a premium high-efficiency model.
Spray-to-drip
PWP offers free Spray-to-Drip Retrofit Kits for single-family residential customers on a first-come, first-served basis.
Local Pasadena Tips Most Generic Pages Miss
Pasadena CA vs Pasadena TX
The official California utility is Pasadena Water and Power. If you see a 713-area-code billing page, that is Pasadena, Texas, not this account.
Update bank bill pay after account-number change
PWP customers use a new 10-digit account number. Old saved bank-pay profiles can misroute or delay payment.
Drop box is not instant
Payments received after 10 a.m. are credited the following business day. Do not use the drop box for urgent same-day confirmation.
Same-day service costs more
Standard connection is $26.17. Same-day service request increases the fee to $78.53.
High bill may be water, power, sewer or refuse
Read each line item. A total utility bill increase is not always caused by water usage alone.
Leak credit is limited and time-sensitive
Repair first, save proof, apply within 30 days, and remember the maximum bill credit is $3,000.
Pasadena Water Payment Center Map and Visit Planning
Use this map for the Municipal Services Payment Center / City Hall at 100 N. Garfield Ave., Room N106. Call 626-744-4005 before visiting if your issue needs documents, start-service review or account authorization.
Visit address
100 N. Garfield Ave., Room N106, Pasadena, CA.
Bring this
Bill, 10-digit account number, service address, ID if needed, payment method and any leak repair documentation.
Do not bring cash after hours
The payment box accepts check or cashier’s check only. Do not put cash in the payment box.
Official Pasadena Water Links Used in This Guide
Pasadena Water Department FAQs
What is the official Pasadena Water Department?
The official utility is Pasadena Water and Power, often called PWP, serving Pasadena, California water and power customers.
How do I pay my Pasadena water bill online?
Use PWP My Account at myaccount.pwpweb.com. You can pay, view usage history, manage auto-pay options and access account tools.
What is the Pasadena Water and Power customer service phone number?
Call 626-744-4005 for billing questions, high bill investigations, service connection or disconnection, payment assistance, mailing address changes and account questions.
What is the Pasadena water emergency number?
Call 626-744-4138 for water emergencies. Call 911 for life-threatening emergencies.
Where is the Pasadena water payment center?
The Municipal Services Payment Center / City Hall is at 100 N. Garfield Ave., Room N106, Pasadena, CA.
What are PWP customer service hours?
Customer Service is listed Monday through Friday, 7:30 a.m. to 5:30 p.m., except holidays. The walk-up payment center is listed 7:30 a.m. to 5:15 p.m.
Can I pay by phone with a card?
Yes. PWP says customers can call 626-744-4005 with the PWP account number and pay by Visa, MasterCard, American Express or Discover. ATM-card payments must be made in person.
Where do I mail a Pasadena water bill payment?
Mail the bill stub with check or money order to City of Pasadena, Municipal Services, P.O. Box 7120, Pasadena, CA 91109-7220. Do not mail cash.
How do I start water service with PWP?
Use PWP’s Start New Service request. Processing takes two business days, a valid Social Security Number is required for the primary applicant, positive ID verification is required, and applicants must be 18 or older.
How much is the PWP connection fee?
The standard connection fee is $26.17. If same-day service is requested, the fee increases to $78.53.
Why do I have a new PWP account number?
PWP’s newer customer portal assigned customers a new 10-digit account number. Customers using bank bill pay should update saved banking payment records.
Does Pasadena Water and Power offer leak assistance?
Yes. Eligible customers may receive a bill credit up to 50% of excessive water loss, with a maximum credit of $3,000, if program rules are met and funding remains available.
What is Pasadena’s outdoor watering schedule?
From April 1 through October 31, outdoor watering is limited to two days per week at most. Even addresses may water Mondays and Thursdays; odd addresses may water Tuesdays and Fridays. Watering must occur before 9 a.m. or after 6 p.m.
Is WaterBillsPay.org the official Pasadena Water and Power website?
No. This is an independent informational guide. Use official Pasadena Water and Power links for payment, account status, rates, emergency reporting, bill assistance and service requests.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.