Florence Water Department, SC: Bill Pay, Phone Number, Address and Official Payment Help
This guide helps City of Florence customers pay a water or sewer bill online, by phone, bank draft, bank bill pay, mail, or drop box. It also gives the correct Utility Finance number, water/sewer service contact, emergency routing, City Center address, and practical payment tips.
🔒 Official Florence Water Bill Pay Resources
Florence SC Water Bill Pay Options at a Glance
The City of Florence gives customers several ways to pay water and sewer bills. You can pay online, by phone, bank draft, bank bill pay, mail, or by using the City Center drop boxes.
For billing and account questions, use Utility Finance / Water-Sewer Billing at 843-665-3155. For water or sewer service concerns, use 843-665-3236.
The City Center address is 324 W. Evans Street, Florence, South Carolina 29501. The official water bill page says drop boxes are in the rear parking lot of City Center.
| Need | Official Florence Option | Practical Detail |
|---|---|---|
| Pay online | ubill.cityofflorence.com | Official online payment portal for City of Florence water/sewer bills. |
| Pay by phone | 843-665-3155, Option 1 | Phone payment route listed on official water bill page. |
| Billing support | 843-665-3155 | Utility Finance / Water-Sewer Billing. |
| Water/sewer concern | 843-665-3236 | Utilities Water/Sewer Service Concerns. |
| Mail payment | P.O. Box 96881, Charlotte, NC 28296 | Send with detachable payment stub. |
How to Pay Florence Water Bill Online Step by Step
The safest online route is to start from the official City of Florence Water Bill page and open the official online payment portal.
1
Open the official City of Florence water bill pageStart from the city website
Start from the official water bill page on the City of Florence website. This helps you avoid unofficial payment pages or wrong Florence city results.
2
Open the online payment portalUse the official ubill portal
Use the official online payment portal at ubill.cityofflorence.com. The city also says users can use the “Pay Online” quick link from the City homepage.
3
Enter account details from your billUse your current water/sewer bill
Enter the account details exactly as shown on your City of Florence water or sewer bill. If your account does not match, call Utility Finance at 843-665-3155.
4
Review amount and payment methodCheck before submitting
Confirm the account number, service address, customer name, amount due and payment method before submitting payment.
5
Save confirmationKeep proof until payment posts
Save the payment confirmation number, screenshot, receipt or email confirmation. If the balance does not update, call 843-665-3155 with your proof ready.
Florence Water Phone Number, Address and Payment Methods
Florence water and sewer customers have several official payment options. Choose online or phone payment for faster action, and use mail or drop box only when the due date is not urgent.
Online payment
Use ubill.cityofflorence.com or the Pay Online quick link from the City homepage.
Phone payment
Call 843-665-3155 and choose Option 1 for telephone payment.
Bank draft
Florence lists bank draft by completing the online application.
Bank bill pay
Use bank transfer through your bank’s bill pay service if supported by your bank.
Drop boxes
Drop boxes are located in the rear parking lot of City Center.
Mail payment
Mail with detachable stub to P.O. Box 96881, Charlotte, NC 28296.
| Method / Contact | Official Detail | Best For |
|---|---|---|
| Online payment | ubill.cityofflorence.com | Fast payment and online account access. |
| Phone payment | 843-665-3155, Option 1 | Paying without using the website. |
| Bank draft | Online application | Automatic payment setup. |
| Bank bill pay | Through your bank’s bill pay | Customers who already manage bills inside bank account. |
| Mail payment | P.O. Box 96881, Charlotte, NC 28296 | Non-urgent check payment with detachable stub. |
Who to Call for Florence Water Billing vs Water or Sewer Service Problems
A common mistake is calling the billing number for an urgent service problem. Use Utility Finance for bills and payments. Use Utilities/Public Works contact for water or sewer service concerns.
Billing questions
Call Utility Finance / Water-Sewer Billing at 843-665-3155.
Water/sewer concerns
Call Utilities Water/Sewer Service Concerns at 843-665-3236.
Emergency issues
For emergency water or sewer issues, call 843-665-3236.
After-hours routing
After-hours calls are forwarded to Police Dispatch and on-call Public Works & Utilities personnel.
1
Call billing for account and payment issuesUse 843-665-3155
Use Utility Finance for water/sewer billing questions, payment issues, account lookup, payment posting questions, and general city services bill support.
2
Call service concerns for water/sewer problemsUse 843-665-3236
Use 843-665-3236 for water or sewer service issues, including urgent concerns that need Public Works & Utilities attention.
3
Use emergency route after hoursDo not wait for online billing support
The City of Florence says after-hours water or sewer emergency calls are forwarded to Police Dispatch and then conveyed to on-call Public Works & Utilities personnel.
Florence Water/Sewer Online Account Features and Smart Payment Setup
The newer Florence online water/sewer bill pay site was launched to support more account features. Customers can use it for statement history, paperless billing, recurring credit card payments and SMS Text-to-Pay where available.
Statement history
Use online account access to review past statements and compare charges.
Paperless billing
Sign up if you want fewer mailed bills and faster account notices.
Recurring payments
Recurring credit card payments may help avoid missed due dates.
SMS Text-to-Pay
Text-to-Pay can be useful if you prefer mobile reminders and quick payment.
Real Florence Water Bill Tips That Save Time and Avoid Payment Problems
These practical tips help avoid wrong Florence pages, late posting, emergency-contact mistakes, old portal confusion, and mail/drop box payment delays.
Use the official ubill portal
Start from the City of Florence water bill page or open ubill.cityofflorence.com directly for online payment.
Use Option 1 for phone payment
For telephone payment, call 843-665-3155 and choose Option 1.
Do not mail urgent payments
Mail payments need delivery and processing time. Use online or phone payment for urgent bills.
Call service number for emergencies
For water or sewer emergencies, call 843-665-3236 instead of using the billing phone tree.
Use bank draft for regular bills
Bank draft can reduce missed payments, but review monthly statements for high usage or unusual charges.
Check city name carefully
Florence SC can be confused with Florence AL or Florence County. Use official City of Florence SC pages.
Florence City Center Address, Drop Box Area and Map
The City of Florence lists City Center at 324 W. Evans Street, Florence, South Carolina 29501. The official Water Bill page says drop boxes are located in the rear parking lot of City Center.
City of Florence City Center Map Search
Use this map for City Center orientation. For billing questions, call 843-665-3155. For water/sewer service concerns, call 843-665-3236.
| Contact / Location | Official Information | Use It For |
|---|---|---|
| Online payment | ubill.cityofflorence.com | Online water/sewer bill payment. |
| Utility Finance | 843-665-3155 | Billing, payment and account questions. |
| Phone payment | 843-665-3155, Option 1 | Telephone water/sewer bill payment. |
| Water/Sewer concerns | 843-665-3236 | Service concerns and emergency water/sewer routing. |
| City Center | 324 W. Evans Street, Florence, SC 29501 | City Center location and rear parking lot drop boxes. |
Florence Water Department Bill Pay FAQs
These answers cover Florence SC water bill payment, online portal, phone payment, Utility Finance phone number, water/sewer service concerns, emergency contact, mail payment, drop box and bank draft.
QWhere can I pay my Florence SC water bill online?
Use the official City of Florence Water Bill page or open the official payment portal at ubill.cityofflorence.com.
QWhat is the Florence SC water bill phone payment number?
The official Water Bill page lists telephone payment at 843-665-3155, Option 1.
QWhat is the Florence Utility Finance phone number?
The City Directory lists Utility Finance / Water-Sewer Billing at 843-665-3155.
QWho do I call for water or sewer service concerns in Florence?
The City Directory lists Utilities Water/Sewer Service Concerns at 843-665-3236.
QWhat number do I call for Florence water or sewer emergencies?
The City of Florence says emergency water or sewer issues should be reported to 843-665-3236. After-hours calls are forwarded to Police Dispatch and on-call Public Works & Utilities personnel.
QCan I pay Florence water bill by mail?
Yes. Mail the payment with the detachable payment stub to P.O. Box 96881, Charlotte, NC 28296.
QDoes Florence SC have a water bill drop box?
Yes. The official Water Bill page says drop boxes are located in the rear parking lot of the City Center.
QCan I set up bank draft for my Florence water bill?
Yes. The official Water Bill page says bank draft is available by completing an online application.
QWhere is City of Florence City Center?
City Center is listed at 324 W. Evans Street, Florence, South Carolina 29501.
QIs Water-Department.org the official Florence payment portal?
No. Water-Department.org is an independent informational guide. Always use official City of Florence links and phone numbers for actual payments, balances and service decisions.
Official and Trusted Resources Used for This Florence Water Department Guide
These resources were checked while preparing this guide. For actual payment, account balance, billing, emergency, service concern or city-service decision, always follow official City of Florence instructions.
| Resource | Official Link | Use It For |
|---|---|---|
| Water Bill | City of Florence Water Bill | Official online, phone, bank draft, bank bill pay, drop box and mail payment information. |
| Online Payment Portal | ubill.cityofflorence.com | Official online water/sewer bill payment portal. |
| City Directory | City of Florence Directory | Utility Finance billing phone and Utilities water/sewer service concerns number. |
| Cypress / Ask Cy | Meet Cypress | Water/sewer emergency contact and after-hours routing information. |
| Water and Sewer Services | Water and Sewer Services | Online payment system and Utility Billing email support information. |
| City Center Map | City Center map | General City Center and drop-box location orientation only. |
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.