MyWaco Utility Payment Help
Need to pay a City of Waco water / utility bill, find your new seven-digit account number, re-enroll AutoPay, pay by phone, use the drive-thru, pay at H-E-B, start service, transfer service, check rates, or troubleshoot a leak?
This guide gives the official link beside each real user task, so you can move from answer to action without scrolling through useless paragraphs.
Start Here: Pick Your Waco Utility Bill Task
Use MyWaco Account, the City’s new utility bill portal.
Launch MyWaco AccountUse your old 12-digit account number to find your new seven-digit utility account number.
Find new account numberCheck 211, TDHCA, or Care & Share through Caritas.
Assistance FAQUse the meter, leak, toilet dye test, and usage-report steps before disputing.
Leak check FAQPay Your Waco Water Bill: Practical Steps With Official Links
Open the official MyWaco Account portal
Use MyWaco Account for online utility bill payment. The City says MyWaco Account replaced the old MyWaco Water platform and includes more than water: wastewater, street maintenance, and solid waste may also appear on the utility bill.
Use the new seven-digit account number
All customers were assigned a new seven-digit utility account number. If you only have the old 12-digit number, use “Find My New Account Number” in the portal.
Reconnect your old online account if needed
Enter your new seven-digit account number and the amount on your last bill to connect the legacy account, then create your new login with name, email, phone, password, and notification preferences.
Re-enroll AutoPay before relying on it
Payment information did not automatically transfer from MyWaco Water. Add payment methods and re-enroll in AutoPay inside the new portal if you want automatic payments.
Do not use Doxo or random third-party bill sites
The City of Waco states it is not affiliated with Doxo.com or any third-party bill payment service. Pay through the official website or authorized payment channels to avoid delays.
New MyWaco Account: What Changed for Online Customers
Activation email
Existing online customers may receive an invite from EngageNoReply@wacotx.gov with the subject “Welcome to the City of Waco New Customer Engage Portal.”
Setup instructionsPayment methods
Old payment information did not automatically transfer. Add payment methods again and re-enroll AutoPay.
Update payment preferencesCity of Waco Utility Bill Payment Options
| Payment route | Official detail | Best for | Practical warning |
|---|---|---|---|
| MyWaco Account online | New online utility bill portal with self-service options, water-use reports, redesigned bills, and payment preferences. | Most customers who want payment, history, AutoPay, notification preferences, or water-use reports. | Use your new seven-digit account number. Re-enroll AutoPay if needed. |
| Pay by phone | Call (254) 299-CITY / 254-299-2489. The City says phone payment accepts Visa, MasterCard, or Discover. | Customers who cannot access the portal or need direct help. | Spanish-speaking representatives are available through MyWaco Central. |
| Drive-thru | MyWaco Central Drive-Thru, 425 Franklin Avenue, Waco, TX 76701. Listed hours: Monday–Friday, 7:30 a.m.–5:30 p.m. | Local customers who prefer in-person payment without entering an office. | Verify holiday closures before driving. |
| Mail payment to MyWaco Central, PO Box 2649, Waco, TX 76702-2649. | Routine, non-urgent payment. | Mail is risky near due dates, delinquency, or service interruption. | |
| H-E-B stores | Official page lists H-E-B payment locations at 9100 Woodway Dr., 1301 Wooded Acres Dr., 801 N. IH-35, 1821 S. Valley Mills Dr., and 3801 N. 19th St. | Customers who want a local retail payment option. | Bring the bill/account information and keep the receipt until the Waco account updates. |
AutoPay and Payment Preferences Checklist
Find new account number
Use your old 12-digit account number in MyWaco Account’s lookup tool to get the new seven-digit number.
Open lookupAdd payment method
Payment information from the previous portal did not transfer. Add your card or bank payment details again.
Add payment methodRe-enroll AutoPay
Re-enroll in AutoPay and confirm notification preferences before assuming bills will draft automatically.
Read AutoPay noticeOpen or Transfer Waco Water / Utility Service
| Task | Official detail | What to prepare | Official link |
|---|---|---|---|
| Open new service | Call (254) 299-CITY (2489) or visit MyWacoAccount.com and select “Move In.” | Government-issued ID, Social Security number, service address, and move-in timing. | Move In |
| Set-up timing | MyWaco Central says to allow one business day for setup. | Do not wait until the last minute before move-in. | New service info |
| Residential deposit | Deposits are based on account/credit history and typically range from $0 to $300. | Budget for a possible deposit before moving. | Deposit FAQ |
| First bill fees | FAQ lists a $50 service fee and $20 solid waste administration fee added to the first residential service bill. | Expect the first bill to be higher than only usage. | Open account FAQ |
| Transfer service | Call (254) 299-CITY or log in and select “Move Out” on your home page. | New address, move date, current balance, and final bill details. | Move Out / transfer |
| Transfer fee | FAQ lists a $50 service charge on the first bill at the new address; existing deposit and outstanding balance transfer. | Clear account confusion before move day. | Transfer FAQ |
Need Help Paying a Waco Utility Bill?
Call 211
The Waco FAQ points customers facing financial hardship to 211 for utility assistance eligibility resources.
Open 211 TexasTDHCA help
Check Texas Department of Housing and Community Affairs assistance resources for possible utility help.
TDHCA help for TexansCare & Share / Caritas
The City partners with Caritas through Care & Share. To request assistance, contact Caritas at 254-753-4593.
Call Caritas2026 Waco Water and Wastewater Rates Customers Ask About
| Charge type | Inside city limits | Outside city limits | What it means |
|---|---|---|---|
| 3/4-inch water base / minimum monthly rate | $16.50 | $20.63 | Base charge before usage tiers. |
| 1-inch water base / minimum monthly rate | $27.50 | $34.38 | Higher meter size means higher base charge. |
| 0–3,000 gallons water usage | $3.47 per 1,000 gallons | $4.34 per 1,000 gallons | First residential usage tier. |
| 3,001–8,000 gallons | $4.36 per 1,000 gallons | $5.45 per 1,000 gallons | Usage gets more expensive as consumption rises. |
| 8,001–15,000 gallons | $6.95 per 1,000 gallons | $8.69 per 1,000 gallons | Watch irrigation, leaks, pools, and extra household use. |
| 25,000+ gallons | $12.16 per 1,000 gallons | $15.20 per 1,000 gallons | Very high usage can become expensive quickly. |
| Wastewater base / minimum monthly rate | $26.98 | $33.73 | Separate from water usage. |
| Wastewater volumetric rate | $6.97 per 1,000 gallons | $8.71 per 1,000 gallons | Sewer billing uses winter average rules. |
High Waco Water Bill: Meter, Leak and Toilet Test
Use water-use reports
MyWaco Account includes personalized water-use reports that can help customers understand usage and save water.
Check water-use reportsMeter leak check
Turn off all faucets and water use. If the red sweep hand moves or the small black triangle turns, water is passing through the meter.
Leak check FAQToilet dye test
Put red, green, or blue food coloring in the tank and do not flush. If color appears in the bowl, the flapper may not be sealing.
Toilet test FAQ| What you see | Likely cause | What to do next |
|---|---|---|
| Meter moves when all water is off | Hidden leak, toilet leak, fixture leak, yard line leak, or under-house leak. | Use the shutoff valve test. If meter keeps running, leak may be in the yard line; if it stops, leak may be inside. |
| Color appears in toilet bowl | Flapper not seating properly. | Replace the worn flapper or handle/flapper parts, then retest. |
| Stop-up or sewer backup | Possible utility or property-side problem. | Call (254) 299-CITY (2489) and report it. |
| Hydrant water flowing into street | May be hydrant flushing after leak/repair or to maintain disinfectant levels, especially during summer. | Check city notices or call MyWaco Central if it looks unusual or unsafe. |
| Bill still seems wrong after leak checks | Usage report, rate tier, wastewater winter average, drainage fee, or billing/account issue. | Call 254-299-2489 or email mywacocentral@wacotx.gov with account and bill details. |
Drainage and Street Maintenance Fees on Waco Utility Bills
Drainage fee
Waco says the drainage fee is included on the monthly water bill and supports storm drain system maintenance and stormwater program activities.
Drainage FAQStreet maintenance fee
Street Maintenance Fee information is included under utility rates. If you believe a fee is incorrect, use the official appeal/contact process.
Utility rates / fee infoMyWaco Central Phone, Email and Account Privacy Notes
Customer support
Call (254) 299-CITY / 254-299-2489 for utility billing, new service, transfer service, stop-up reports, and general city service help.
Call 254-299-2489Email support
Use mywacocentral@wacotx.gov for MyWaco Central / utility billing questions.
Email MyWaco CentralVerification
Waco says government ID and Social Security numbers may be used for identification. Customers may be asked to verify information before account details are released.
Privacy statementLocal Waco Tips That Actually Help
Baylor-area renters and roommates
Utility account information may require identity verification. If a roommate or spouse needs account details, make sure they are authorized and can verify required information.
Do not confuse Waco with a nearby water provider
If your address is outside the City of Waco or in another local utility district, confirm the provider before paying through MyWaco Account.
Use the drive-thru for simple payments
The MyWaco Central drive-thru at 425 Franklin Avenue is useful for straightforward payment during listed weekday hours. Call first for complex account problems.
High bill? Check winter average and tiers
Do not compare only the dollar amount. Compare gallons used, tier level, wastewater winter average, and whether solid waste or drainage charges changed.
Quick Waco Utility Bill Decision Helper
This helper does not check live balance. For account status, call MyWaco Central at 254-299-2489.
MyWaco Central Drive-Thru Map
Use this for general visit planning. Verify holiday closures and whether your issue can be handled online or by phone before driving.
Drive-thru address
MyWaco Central Drive-Thru, 425 Franklin Avenue, Waco, TX 76701.
Listed hours
Monday–Friday, 7:30 a.m. to 5:30 p.m.
Call first for complex help
For new service, transfers, billing disputes, payment help, or stop-up reports, call 254-299-2489.
Official Waco Links Used in This Guide
Waco Water Bill Payment FAQs
Where do I pay my Waco water bill online?
Use the official MyWaco Account portal at mywacoaccount.com. The City says MyWaco Account is the new utility bill portal that replaced MyWaco Water.
Why do I have a new Waco utility account number?
With the launch of MyWaco Account, Waco customers were issued a new seven-digit utility account number. The old account number stays on file for history, but online setup uses the new number.
How do I find my new seven-digit Waco account number?
Go to mywacoaccount.com and select “Find My New Account Number.” Enter the old 12-digit account number from your utility bill to get the new seven-digit number.
Did my Waco AutoPay transfer to the new portal?
No. Waco says payment information did not automatically transfer from the previous MyWaco Water account. You must add payment methods and re-enroll in AutoPay through MyWaco Account.
What phone number do I call for Waco water bill help?
Call (254) 299-CITY, which is 254-299-2489. MyWaco Central can help with utility billing, new service, transfer service, stop-up reports, and water concerns.
Where can I pay a Waco utility bill in person?
The City lists MyWaco Central Drive-Thru at 425 Franklin Avenue, Waco, TX 76701, Monday–Friday, 7:30 a.m.–5:30 p.m. It also lists several H-E-B locations for payment.
Can I mail my Waco water bill payment?
Yes. Mail payment to MyWaco Central, PO Box 2649, Waco, TX 76702-2649. Use mail only when there is enough time for delivery and posting.
How do I open or transfer Waco utility service?
For new service, call 254-299-2489 or visit mywacoaccount.com and select “Move In.” For transfer, call the same number or log in and select “Move Out.” Allow one business day for setup.
What should I do if my Waco water bill is high?
Check your water-use report, review the rate tiers, check the meter red sweep hand or black triangle, use the shutoff valve test to narrow yard line vs house leak, and run a toilet dye test.
Is Waco affiliated with Doxo for utility bill payment?
No. The City says it is not affiliated with Doxo.com or any third-party bill payment service. Pay directly through the official website or authorized payment channels.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.