Waco Water Bill – Pay Online, Phone or Walk-In (2026)

Waco Water Bill Guide Official City of Waco Links Updated for 2026

Waco Water Bill – Pay Online, Phone or Walk-In (2026)

Paying a Waco water bill is easier now because the City of Waco has moved customers to its newer MyWaco Account portal. The city says this is the official utility-bill portal and highlights faster online access, more self-service options, and personalized water-use reports. :contentReference[oaicite:0]{index=0}

This guide follows your approved format and stays practical. It explains how to pay online, by phone, or in person, where the official drive-thru is, what number to call, and which current 2026 rate details matter if the bill feels higher than expected. :contentReference[oaicite:1]{index=1}

💧 MyWaco Account 💳 Pay My Utility Bill 🏢 Utility Office ☎️ Call MyWaco Central

Waco water payment details at a glance

Waco’s official billing system is now built around MyWaco Account. The city says it launched this updated portal on October 27, 2025, replacing the older MyWaco Water setup and adding more self-service features, redesigned bills, and personalized water-use reports. :contentReference[oaicite:2]{index=2}

Waco also makes it clear that customers can pay 24/7 online or by phone, and that the official city route is through MyWaco Account and MyWaco Central. The city’s pages list the main support and payment number as (254) 299-CITY / 299-2489. :contentReference[oaicite:3]{index=3}

Item	Official details
Main online portal	MyWaco Account
Main city payment page	Pay My Utility Bill
Official support / payment number	254-299-2489
24/7 payment availability	Online and phone payment available 24/7
Drive-thru / utility office	425 Franklin Avenue, Waco, TX 76701
Drive-thru hours	Monday–Friday, 7:30 a.m. to 5:30 p.m.
Main city mailing address shown on utility page	City of Waco, Texas, PO Box 2570, 300 Austin Avenue, Waco, TX 76702
Portal benefits	Faster online bill access, more self-service options, personalized water-use reports, redesigned bills
New-service / move-in help	Use the Move In button in MyWaco Account or call 254-299-2489
Current residential base monthly water rate	3/4" inside-city meter: $16.50
Current non-residential rate reference	City posts non-residential water/wastewater rates effective January 1, 2026

What this Waco guide helps you do

Pay online Use MyWaco Account Pay by phone Use drive-thru Walk in Start service Transfer service Check rates See water-use reports Avoid third-party confusion

💡 Practical Tip: Waco’s newer portal is designed for more than simple payment. Use it for water-use visibility too, not just paying the bill. :contentReference[oaicite:4]{index=4}

254-299-2489

Main support line

24/7

Online and phone pay

7:30–5:30

Drive-thru hours

$16.50

Base 3/4" inside-city rate

Waco utility office map and walk-in details

Waco’s official Utility Office page lists the utility payment center and drive-thru at 425 Franklin Avenue, Waco, TX 76701. The city says the drive-thru is open Monday through Friday from 7:30 a.m. to 5:30 p.m. and identifies this location as the Utilities Payment Center. :contentReference[oaicite:5]{index=5}

Waco’s MyWaco Central page also points customers to the Franklin Avenue drive-thru and says it is the authorized place to pay your utility bill, manage water usage, request city services, and get answers. :contentReference[oaicite:6]{index=6}

Get directions to the Waco Utility Office

💡 Local Tip: If you need payment and account help together, the Franklin Avenue location is the most direct city-run option. :contentReference[oaicite:7]{index=7}

How to pay your Waco water bill online

The easiest official online route is MyWaco Account. The city says this is the new utility-bill portal and highlights faster online access, more self-service options, and personalized water-use reports. :contentReference[oaicite:8]{index=8}

Waco also uses MyWaco Account for move-in and service-transfer actions, which means it is more than just a pay-now page. It is the right long-term account hub for most customers. :contentReference[oaicite:9]{index=9}

Step-by-step Waco online payment

Open the official utility-bill page or MyWaco Account directly.

Start at Pay My Utility Bill or go straight to MyWaco Account. :contentReference[oaicite:10]{index=10}

What happens next: sign in or create access to your utility account.

Use your current utility bill details.

Keep the latest statement nearby so you connect the correct account and review the right balance.

What happens next: you can move into payment or other account actions.

Review the amount and submit the payment.

Waco’s utility pages route customers through the official city platform and support 24/7 payment access online. :contentReference[oaicite:11]{index=11}

What happens next: save the confirmation and keep the account active for future bills.

Use the extra self-service tools.

The city says the new portal adds more self-service options and personalized water-use reports. :contentReference[oaicite:12]{index=12}

What happens next: future billing becomes easier and high-usage surprises are easier to spot.

💡 Smart Habit: If you pay monthly, keep MyWaco Account active and use the water-use tools instead of treating every bill like a one-time task. :contentReference[oaicite:13]{index=13}

How to pay by phone

Waco says utility customers can pay their bill 24/7 by phone at (254) 299-2489. The city repeated this in its 2026 office-closure notice and on its utility pages, so this is the official current number to use. :contentReference[oaicite:14]{index=14}

Call 254-299-2489.

Use Waco’s official MyWaco Central payment and support number. :contentReference[oaicite:15]{index=15}

Keep the current bill nearby.

Have the account details ready before starting the payment prompts.

Follow the payment instructions carefully.

Confirm the account and amount before finishing the call.

Write down the confirmation number.

Save it before ending the call so you have proof of payment.

💡 Practical Tip: Phone payment is useful when you want a fast official route without logging into the portal. :contentReference[oaicite:16]{index=16}

Move-in, transfer, and first-bill charges

Waco’s FAQ says new customers can open an account by calling 254-299-CITY (2489) or by using the Move In button in MyWaco Account. It also says residential deposits typically range from $0 to $300, and that a $50 service fee plus a $20 solid waste administration fee are added to the first residential service bill. :contentReference[oaicite:17]{index=17}

For service transfers, Waco says customers can call the same number or log in to MyWaco Account and use the Move Out button on the home page. A $50 service charge is added on the first bill at the new address, and the existing deposit and any outstanding balance transfer as well. :contentReference[oaicite:18]{index=18}

💡 Practical Tip: If you are moving, the utility-bill article becomes more useful when you know the setup and transfer fees in advance. :contentReference[oaicite:19]{index=19}

2026 Waco utility rates and why your bill may feel higher

Waco’s official Utility Rates page says total water charges consist of a base rate plus monthly consumption billed in 1,000-gallon increments on a tiered structure. For a common 3/4-inch meter inside city limits, the base monthly water rate is $16.50. :contentReference[oaicite:20]{index=20}

The same page also shows that non-residential water and wastewater rates are effective January 1, 2026, which is useful because it confirms Waco has published 2026 rate references rather than leaving customers to rely on older billing assumptions. :contentReference[oaicite:21]{index=21}

💡 Rate Tip: If a Waco bill seems high, check both usage and the city’s current tiered-rate structure before assuming it is only a billing error. :contentReference[oaicite:22]{index=22}

10 Waco water bill FAQs that actually match this topic

1) How do I pay my Waco water bill online?

You can pay through the City of Waco’s official MyWaco Account portal. :contentReference[oaicite:23]{index=23}

2) What is Waco’s official utility-bill website?

The official utility-bill portal is MyWaco Account, and the city also links it from the Pay My Utility Bill page. :contentReference[oaicite:24]{index=24}

3) What is the official Waco number to pay by phone?

The city says utility customers can pay 24/7 by phone at 254-299-2489. :contentReference[oaicite:25]{index=25}

4) Can I pay my Waco utility bill in person?

Yes. Waco’s Utility Office and drive-thru are at 425 Franklin Avenue, Waco, TX 76701. :contentReference[oaicite:26]{index=26}

5) What are Waco Utility Office hours?

The city lists Monday through Friday, 7:30 a.m. to 5:30 p.m. for the Utility Office drive-thru and payment center. :contentReference[oaicite:27]{index=27}

6) What changed with Waco’s online bill portal?

Waco launched MyWaco Account on October 27, 2025 to replace the older MyWaco Water system and add more self-service options and water-use reports. :contentReference[oaicite:28]{index=28}

7) How do I start new utility service in Waco?

Waco says you can call 254-299-2489 or use the Move In button in MyWaco Account. :contentReference[oaicite:29]{index=29}

8) What are Waco’s first-bill setup fees for residential service?

The city says a $50 service fee and $20 solid-waste administration fee are added to the first residential bill. :contentReference[oaicite:30]{index=30}

9) What is the current base water rate for a common Waco residential meter?

For a 3/4-inch meter inside city limits, Waco lists the base monthly water rate at $16.50. :contentReference[oaicite:31]{index=31}

10) What should I do if my Waco bill seems too high?

Use MyWaco Account to review your bill and water-use information, then compare the charges with Waco’s official rate structure. :contentReference[oaicite:32]{index=32}

Official Waco utility links and practical resources

For most customers, the easiest order is simple: use MyWaco Account online, use the 24/7 phone line if you want fast payment without logging in, and use the Franklin Avenue drive-thru if you want an official in-person city option. :contentReference[oaicite:33]{index=33}

Final practical takeaway

If you only remember three things from this guide, remember these: Waco’s official portal is now MyWaco Account, the main utility number is 254-299-2489, and the Utility Office drive-thru at 425 Franklin Avenue is the key official walk-in payment location. :contentReference[oaicite:34]{index=34}

And if you are moving or opening service, check the setup and transfer fees before the first bill arrives so there are no surprises. :contentReference[oaicite:35]{index=35}