Longview Utility Access, Quick Pay & Leak Help
Use this guide to pay a City of Longview water, sewer, or sanitation bill, choose Quick Pay or profile login, avoid card fees with eCheck, pay by phone, mail a payment, use Fidelity Express, start or transfer service, understand rates, or handle past-due notifications.
Every major action below includes the official link beside the step, so users can move from reading to paying, calling, applying, updating contact details, or checking fee rules without digging through a long article.
Start Here: Pick Your Longview Utility Bill Situation
Use Quick Pay with the account number. No profile login needed.
Open Quick PayCreate/sign in to a profile to view details, manage single or multiple accounts, and set a payment method.
Open portalStarting Jan. 1, 2026, card payments have a 3.6% service fee, $2.50 minimum. Use online eCheck to avoid it.
Read fee ruleUpdate your local phone number for AlertWorks courtesy calls and call Utility Billing if water is at risk.
AlertWorks noticePay a Longview Water Bill: Steps With Official Links
Open the official Utility Access portal
Start from the City of Longview online payment page or the Municipal Online Payments portal. Use Quick Pay for a one-time payment or sign in for full account tools.
Use the right account number format
When connecting your profile to the account, the City says to use only the eight numbers before the dash from your new utility bill.
Choose card, eCheck, phone, mail, in person, kiosk, or Fidelity Express
Card is convenient but has a service fee. eCheck online avoids the card fee. Phone works 24/7. Fidelity Express is the only authorized third-party processor listed by the City.
Check posting time before paying late
Credit/debit card payments after 10 p.m. post next business day. Online eCheck may take up to 48 hours to clear and post. Fidelity Express payments before 3:30 p.m. post next business day.
If service is at risk, call Utility Billing
Use the official phone number when the account is past due, deactivated, or has service questions. After-hours water and sewer emergency numbers are different from billing.
Longview Utility Payment Options, Fees and Best Use
| Payment route | Official detail | Best for | Official link / number |
|---|---|---|---|
| Utility Access profile | Create/sign in to a profile to pay, view details, and manage single or multiple accounts. | Customers who want account history, multiple accounts, saved payment methods, or full portal access. | Open portal |
| Quick Pay | Pay with account number only, no sign-in required. | One-time payment when you know the account is correct. | Quick Pay |
| eCheck online | The City says online eCheck avoids the debit/credit card service fee, but may take up to 48 hours to clear and post. | Customers who want to avoid the card service fee and are not paying at the last minute. | eCheck rule |
| Debit / credit card online | Starting Jan. 1, 2026, card payment service fee is 3.6% with a $2.50 minimum. Card payments after 10 p.m. post next business day. | Fast card payment when fee is acceptable. | Card fee details |
| Phone payment | Call 903-237-1030 and press 1 to be transferred to TeleWorks. Phone payment is available 24/7. | Customers who want automated payment without using the website. | Call 903-237-1030 |
| In person / drive-thru / kiosk | Pay at City Hall, 300 W. Cotton St., lobby or drive-thru Monday–Friday, 8 a.m.–5 p.m. Self-service kiosk is available 24/7. | Local customers, deactivated accounts, account questions, or receipt-heavy transactions. | In-person details |
| Mail payment with return envelope and stub to Utility Billing Services, P.O. Box 1952, Longview, TX 75606. | Non-urgent payments with enough mail time. | Mail details | |
| Fidelity Express | Authorized third-party payment processor; $1.50 fee; cash, check, or money order; payments before 3:30 p.m. post next business day. | Customers who need local cash/check/money-order payment outside City Hall. | Fidelity locations |
Quick Pay vs Utility Access Profile: Which Should You Use?
Use Quick Pay when…
- You only need a one-time payment.
- You have the current bill/account number.
- You do not need history or multiple-account tools.
- You are not trying to fix a login problem.
- You already verified the service address/account.
Use profile login when…
- You want account details.
- You manage multiple accounts.
- You want to save a payment method.
- You need to connect your profile to the account.
- You want better proof and email receipt tracking.
Phone, City Hall, Office Hours and Emergency Numbers
Utility Billing
903-237-1030. Use this for billing, account questions, phone payment entry, and customer service.
Call Utility BillingPhone payment
Call 903-237-1030 and press 1 for TeleWorks phone payment, available 24 hours a day, 7 days a week.
Phone pay detailsCity Hall
City Hall, 300 W. Cotton St., Longview, TX 75601. Lobby and drive-thru hours: Monday–Friday, 8 a.m.–5 p.m.
In-person paymentAfter-hours emergency
After Hours Water and Sewer Emergency: 903-236-3030 or 903-576-6767.
Emergency contactFees, Posting Times and Confirmation Rules
Card fee
Starting Jan. 1, 2026, debit/credit card payments carry a 3.6% service fee with a $2.50 minimum.
Card fee sourceeCheck timing
Online eCheck avoids the card service fee but may take up to 48 hours to clear the bank and post to the account.
eCheck posting ruleAfter 10 p.m.
Credit/debit card payments received after 10 p.m. post the next business day.
Card posting rulePast Due, Deactivation Risk and AlertWorks Calls
Do this now: If your account is past due, update your local phone number with Utility Billing so you can receive AlertWorks courtesy calls before account deactivation and water disconnection. AlertWorks is a free automated call feature, but it only helps if your contact information is current.
Payment close to due date?
Use online/phone or City Hall instead of mail. eCheck may take up to 48 hours to post.
Account deactivated?
In-person payment page says you must come inside the lobby if your utility account has been deactivated.
Need emergency service?
Billing is 903-237-1030. After-hours water/sewer emergency is 903-236-3030 or 903-576-6767.
Authorized Fidelity Express Payment Locations
How Fidelity Express works
The City lists Fidelity Express as the only authorized third-party payment processor at this time. It charges a $1.50 fee per transaction. Customers can pay by cash, check, or money order.
Posting and coupon tip
Fidelity Express payments received before 3:30 p.m. post next business day. The City says customers must have their payment coupon for faster processing.
| Listed Longview-area location | Address | Practical tip |
|---|---|---|
| Cowboys Stop | 1001 W. Young St. | Bring payment coupon and verify current Fidelity service at the store. |
| Decent Food Mart | 800 Pine Tree Rd. | Use cash/check/money order only if allowed by the processor location. |
| Kroger #035-959 | 701 W. Marshall Ave. | Use before 3:30 p.m. if you want next-business-day posting. |
| Mr. Kwik | 2000 S. High St. | Keep the Fidelity receipt until the City account updates. |
| Quick Stop Food Mart | 1119 W. Marshall Ave. | Do not use unauthorized bill-pay services for urgent accounts. |
| Rai’s Super Track | 2720 E. Marshall Ave. | Ask the clerk to process as City of Longview utility payment. |
| Scotties – Longview | 401 W. Hawkins Pkwy. | Save payment coupon and transaction receipt. |
| The Money Stop #1 | 101 W. Nelson St. | Not instant; plan for next-business-day posting if before cutoff. |
| The Money Stop #2 | 3700 W. Marshall Ave. | Use official page to verify list before relying on a location. |
Mail, Kiosk, Drive-Thru and Night Drop Box
Mail payment
Mail payment with return envelope and payment stub to Utility Billing Services, P.O. Box 1952, Longview, TX 75606. Use mail only when the payment is not urgent.
Mail instructionsCity Hall lobby / drive-thru
Pay Monday–Friday, 8 a.m.–5 p.m., in the lobby or drive-thru at City Hall, 300 W. Cotton St. You must come inside if you do not have a bill, account is deactivated, you have account questions, or you have more than 3 receipt transactions.
In-person rules24/7 self-service kiosk
The City says City Hall has a self-service kiosk available 24/7. Use it for after-hours local payment when online/phone is not ideal.
Kiosk noteNight drop box
Night drop box is available for after-hours payments. Keep proof and avoid using after-hours drop-off when same-day posting is critical.
Drop box noteStart, Transfer, or Close Longview Water Service
Apply online
The online Water Utility Service Application is available to begin service. Residential, commercial, printable, and sewer-only application paths are listed.
Water service applicationGive 48 hours
The City asks customers to allow 48 hours, or two business days, for opening a new service account, transferring service, or closing a utility account.
Service timingNeed same-day service?
Same-day activation is available in the online application for an extra fee. Check official fee rules before choosing it.
Same-day noteRates, Fees, Leaks and Sewer-Bill Impact
Current rates
Rates and fees effective Oct. 1, 2025 include water base charges by meter size and water usage after the initial 2,000 gallons.
Rates and feesSewer charges
The rates page lists sewer base charges and per-1,000-gallon sewer charges for inside and outside city limits.
Sewer ratesWinter leak timing
The City says leaks in November, December, or January could affect monthly sewer charges for the following year. Report those leaks by May for possible adjustment review.
Leak adjustment noteValve warning
The rates page warns only authorized City employees or licensed plumbers are allowed to exercise water valves.
Valve rule| Fee / charge | Official amount listed | Why it matters |
|---|---|---|
| Activation fee | $50 | Nonrefundable fee for connecting to existing water service. |
| Reactivation fee | $50 | Charged when reconnecting after deactivation for non-payment. |
| Return payment fee | $30 | Charged regardless of payment method when payment is returned. |
| After-hours fee | $50 | Charged for water-related service requested after 5 p.m., weekends, or holidays. |
| Same-day service fee | $50 | Charged when requesting water-related service on the same day. |
| Meter testing fee | $75 | For customer-requested meter test when meter is found within industry tolerances for up to 1-inch meters. |
Bill, Meter and Account-Protection Help
New bill example
Use the City’s new bill example to understand where account details, payment information, and bill sections appear.
New bill exampleRed Flag Rule
Utility Billing complies with FTC Red Flag Rule protection, so you may need ID or supportive documents for account access or changes.
Account protection noteKeep phone updated
Update your local phone number so AlertWorks can call before account deactivation and disconnection.
AlertWorks infoLocal Longview Utility Tips Users Actually Need
Use eCheck when fee matters
Card payments have a 3.6% service fee with a $2.50 minimum starting Jan. 1, 2026. Online eCheck avoids that card fee, but it can take up to 48 hours to clear.
Bring the payment coupon to Fidelity Express
Fidelity Express can post next business day if paid before 3:30 p.m., but the City says customers need the payment coupon for faster processing.
Do not use random third-party bill pay
The City warns non-authorized third-party bill payment services may delay or misapply payment and can lead to late fees or account deactivation.
Winter leaks can affect sewer charges
Report November, December, or January leaks to Water Utilities by May if you want possible sewer-charge adjustment review for the following year.
City Hall Map and Visit Plan
Use this map for City of Longview Utility Billing Services at City Hall. Verify holidays before visiting because the City observes several holidays and offices may be closed.
City Hall
300 W. Cotton St., Longview, TX 75601.
Lobby / drive-thru
Monday–Friday, 8 a.m.–5 p.m. Night drop box is available for after-hours payments.
Utility Billing
Call 903-237-1030. After-hours water/sewer emergency: 903-236-3030 or 903-576-6767.
Official Longview Water Bill Links Used in This Guide
Longview Water Bill Payment FAQs
Where do I pay a City of Longview water bill online?
Use the official Utility Access portal at cityoflongviewtx.municipalonlinepayments.com or start from the City’s Utility Access Online Payment page.
Can I pay without logging in?
Yes. Use Quick Pay if you have the account number and only need to make a one-time payment without signing in.
How do I avoid the Longview debit or credit card fee?
The City says starting Jan. 1, 2026, debit/credit card payments have a 3.6% service fee with a $2.50 minimum. To avoid that card fee, use online eCheck.
How long does an online eCheck take to post?
The City says electronic check payments may take up to 48 hours to clear the bank and post to the account.
What is the City of Longview phone payment number?
Call 903-237-1030 and press 1 to be transferred to the TeleWorks phone payment system. It is available 24 hours a day, 7 days a week.
Where is Utility Billing Services located?
Utility Billing Services is at City Hall, 300 W. Cotton St., Longview, TX 75601. Lobby and drive-thru hours are Monday–Friday, 8 a.m.–5 p.m.
Where do I mail a Longview utility payment?
Mail payment with the return envelope and payment stub to Utility Billing Services, P.O. Box 1952, Longview, TX 75606.
Can I pay at Fidelity Express?
Yes. Fidelity Express is listed as the only authorized third-party processor at this time. It charges $1.50 per transaction, accepts cash/check/money order, and payments before 3:30 p.m. post next business day.
How do I start or transfer water service in Longview?
Use the official Water Service Application page. The City asks for 48 hours, or two business days, for opening, transferring, or closing service. Same-day activation is available in the online application for an extra fee.
Who do I call for after-hours water or sewer emergency?
For after-hours water and sewer emergency, call 903-236-3030 or 903-576-6767.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.