Springdale Water Bill & Service Help
Need to pay a Springdale water bill, use Paymentus, avoid third-party delays, start or transfer service, set up no-fee bank draft, check 2026 rate changes, report a leak, or understand trash charges on your bill? This guide gives the exact user task first, then the official Springdale Water Utilities details that matter.
This page is for Springdale Water Utilities in Springdale, Arkansas. Do not use it for Springdale, Ohio; Springdale, Utah; a landlord billing portal; or another water provider.
Do This First for Your Springdale Water Account
Use the official Paymentus portal. You need your water account number from your bill.
Paymentus portalCall Paymentus at 1-833-944-0025. Card, debit and electronic check payments have the official Paymentus fee.
Call PaymentusUse Springdale Water Automatic Bank Draft. It is separate from Paymentus recurring payment and has no fees.
Bank draft formCall 479-751-5751 during business hours or 479-756-3657 during non-business and holiday hours.
Call utilityBefore You Pay, Confirm This Is Springdale Water Utilities
Check the bill name
Your bill should connect to Springdale Water Utilities, SpringdaleWaterAR.gov, Paymentus, or the official office at 526 Oak Ave.
Correct city
This guide is for Springdale, Arkansas. Similar searches may show other Springdale cities or third-party bill-pay services.
Avoid processor delays
Springdale Water warns that other third-party processors may charge more and can take 7–10 days to mail a check, which can cause late fees.
Springdale Water Bill Payment Options
| Payment route | Official detail | Best for | Practical tip |
|---|---|---|---|
| Online Paymentus | Pay from computer or mobile device using credit card, debit card or electronic check. Payment posts next business day. | Fast online payment with account number. | Paymentus charges a $1.69 convenience fee. |
| Paymentus phone payment | Call 1-833-944-0025 with your water account number. Credit, debit and electronic check accepted. | Customers who want to pay without using the website. | Phone payments also carry the $1.69 Paymentus fee and post next business day. |
| Automatic Bank Draft | Official no-fee draft from your bank account; separate from Paymentus automatic payment. | No-fee monthly autopay. | Keep paying normally until the bill says “DO NOT PAY – WILL BE DRAFTED.” |
| Drive-thru | Pay in person through the drive-thru at 526 Oak Ave., Monday–Friday, 8 a.m.–4:15 p.m. | In-person payment during utility hours. | The lobby is for new service and transfers; water bill payments go through the drive-thru. |
| 24/7 self-service kiosk | Accepts cash, check, credit card and debit card. Available 24 hours a day, 7 days a week. | After-hours payment. | All kiosks offer next-day posting and are not late if paid after hours on the due date up to midnight. |
| Mail payment with stub to Springdale Water Utilities, PO Box 769, Springdale, AR 72765. | Routine non-urgent check payment. | Allow 5–7 mailing days. | |
| Harps Pay Site kiosks | Use select Harps Food Stores Pay Site machines and search for “Springdale Water.” | Local kiosk payment near home or work. | Keep your receipt until payment appears on the account. |
| E-statements | Free electronic statements deliver a bill facsimile to your email inbox. | Paperless billing and faster bill notice. | You can switch back to paper bills in your profile after login. |
How to Pay Online Without Creating Payment Problems
Open the official Paymentus portal
Use the Springdale Water-linked portal only. The official route is Paymentus for Springdale Water Utilities.
Use the account number from your bill
One-time payment needs your water account number. If you cannot find it, call 479-751-5751 instead of guessing.
Review the $1.69 fee
Paymentus charges $1.69 for online and phone payments. If you want no-fee autopay, choose Springdale Water Automatic Bank Draft instead.
Check posting time
Springdale says online and phone payments post next business day. Kiosk payments also offer next-day posting.
Save confirmation
Keep the Paymentus confirmation number or kiosk receipt, especially if the account is close to due date, past due or disconnected.
Springdale Water Utilities Phone, Address and Hours
Main phone
479-751-5751. Use for customer service, account number help, forms, billing, new service, transfers and water utility questions.
Paymentus phone pay
1-833-944-0025. Use for phone payment with your water account number.
Office / drive-thru
526 Oak Ave., Springdale, AR 72762.
Mailing address
PO Box 769, Springdale, AR 72765.
Office hours
Monday–Friday, 8 a.m.–4:30 p.m., except listed holidays.
Drive-thru hours
Monday–Friday, 8 a.m.–4:15 p.m. Water bill payments must go through the drive-thru.
Lobby use
The lobby is open for new services and transfers. Springdale asks customers to call 479-751-5751 upon arrival.
Start or Transfer Springdale Water Service
New service checklist
- Use the Water Service Application from the Online Forms page.
- Every customer must show a current government-issued photo ID.
- Full deposit and service fees are required when service is established.
- Payment may be cash, check, credit/debit card or money order.
- Service is set up only in the name of the customer showing ID.
- Service cannot be established directly by phone, but customer service can assist with applying by phone if internet/email access is available for documents.
Transfer service checklist
- Current account must be paid in full, even if the current balance is not yet due.
- You may contact Springdale Water in person or by phone to transfer your deposit.
- A $20 transfer fee is charged on the first bill for the new address.
- Service may exist at two locations for up to 3 days when transferring.
- If service is needed at the old address for more than 3 days, a new deposit plus meter service fee may be required for the new address.
- When the old account closes, that deposit is applied to the outstanding bill and a final bill or refund check is mailed.
| Deposit / fee | Official amount | What it means |
|---|---|---|
| Homeowner deposit | $50 | Required before service may be established. |
| Renter deposit | $100 | Service must be set up in the ID holder’s name. |
| Commercial deposit | $150 | Commercial account setup deposit. |
| Landlord deposit | $200 | For landlords/property managers with multiple rental properties and temporary service. |
| Fire hydrant deposit | $500 | Used for hydrant or construction-type service. |
| Construction deposit | $500 one meter / $1,000 two or more meters | Construction account setup deposit. |
| Same-day service charge | $50 | May apply if water is off and same-day service is requested. |
| Meter service charge | $20 | Listed miscellaneous service fee. |
Past Due, Collection Fee and Reconnect Rules
Collection fee
Springdale’s FAQ lists a $35 non-payment collection fee. The Rates & Fees page also lists a $35 collection charge.
After paying shutoff balance
If your water was turned off, you must call or email Springdale Water with your account number and payment confirmation number.
7 p.m. reconnect cutoff
Springdale says to have water turned back on the same day, you must pay and call before 7 p.m. No turn-ons after 7 p.m.
Springdale 2026 Water and Sewer Rates Users Ask About
Springdale’s rates page lists scheduled water and sewer changes through 2028. The figures below focus on the 10/01/2026 rate column because many users are planning 2026–2027 bills.
| Rate item | 10/01/2026 official amount | Why users care |
|---|---|---|
| Inside-city water minimum | $16.40 for the minimum 1,000 gallons. | Low-usage accounts still start with a minimum bill. |
| Inside-city water next 24,000 gallons | $4.97 per 1,000 gallons. | Most residential usage above the first 1,000 gallons falls here. |
| Outside-city water minimum | $18.15 for the minimum 1,000 gallons. | Outside-city water rate is higher than inside-city. |
| Outside-city water next 24,000 gallons | $5.32 per 1,000 gallons. | Useful for rural or outside-city service estimates. |
| 5/8″ seasonal water meter charge | Inside city $3.50; outside city $4.50. | Seasonal meter charges differ from regular residential usage billing. |
| Inside-city sewer minimum | $23.40 for the minimum 1,000 gallons. | Sewer can be a major part of a combined bill. |
| Inside-city sewer next 24,000 gallons | $7.17 per 1,000 gallons. | Normal sewered residential usage is often charged from water use. |
| Outside-city sewer minimum | $24.65 for the minimum 1,000 gallons. | Outside-city sewer has its own rate column. |
| Lowell sewer minimum | $34.15 minimum, including a Lowell sewer-improvement surcharge. | Lowell sewer customers should not compare only to Springdale inside-city rates. |
| Federal Safe Drinking Water Act fee | $0.40 per month per customer. | Small recurring line item separate from usage. |
Quick Springdale Water/Sewer Estimate Tool
This tool uses simplified 10/01/2026 inside/outside city rate examples. It is not an official bill.
Not official billing. This does not include trash/recycling, deposits, $0.40 fee, Paymentus fee, bank charges, penalties, collection fees, service charges or special account items.
Report a Leak, Request Leak Adjustment or Pool Adjustment
Report a known or suspected leak
Use the official Report a Leak form for suspected leaks. If it is an emergency, call 479-751-5751 during business hours or 479-756-3657 during non-business and holiday hours.
Leak repair affidavit
The Online Forms page lists a Leak Repair Form/Affidavit “to be considered for a leak adjustment.” Save repair proof, photos and dates.
Pool adjustment
Use the Pool Adjustment Form if the adjustment relates to a new pool. Do not use the leak report form for billing adjustment review.
Trash and Recycling Charges on Springdale Water Bills
Springdale city-limits residents
Trash service is included for residences within Springdale city limits. Springdale Water acts as billing agent for CARDS Recycling.
Trash service questions
Contact CARDS Recycling at 479-435-9061 or cityofspringdale@cardsrecycling.com for service, billing or equipment issues.
2026 trash rates
Springdale’s trash page lists $20.33 for trash and recycling and $18.33 for the senior citizen rate effective February 1, 2026.
Springdale Water Pay Site Kiosks at Harps Food Stores
Springdale Water says Pay Site machines inside select Harps Food Stores can be used by searching for “Springdale Water.”
| Harps location | Address | City | ZIP |
|---|---|---|---|
| Harps | 1945 Butterfield Coach Rd | Springdale | 72764 |
| Harps | 3055 North College | Fayetteville | 72703 |
| Harps | 1007 Jones Road | Springdale | 72762 |
| Harps | 1101 S Thompson HWY 71 S | Springdale | 72764 |
| Harps | 916 W Monroe Ave | Lowell | 72745 |
Local Springdale Tips Most Generic Pages Miss
Drive-thru is the payment counter
The lobby is for new services and transfers. Springdale Water says bill payments must go through the drive-thru or another payment route.
Bank draft takes time
Do not stop manual payments until your bill says “DO NOT PAY – WILL BE DRAFTED.” Bank draft is no-fee but not instant.
Third-party bill pay can be slow
Springdale warns that some processors may take 7–10 days to mail a check, creating late-fee risk.
Call after disconnected payment
If water was turned off, you must call or email with account number and payment confirmation. Payment alone may not restore service.
Transfer overlap is only 3 days
If you need service at two locations longer than 3 days, expect a new deposit plus meter service fee at the new address.
Trash questions go to CARDS
Springdale Water bills trash for city residents but cannot change the trash account unless CARDS instructs them.
Springdale Water Utilities Map and Visit Planning
Use this map for Springdale Water Utilities at 526 Oak Ave. For new service or transfers, call when you arrive. For bill payment, use the drive-thru, kiosk or other payment route.
Visit address
526 Oak Ave., Springdale, AR 72762.
Bring this
Bill/account number, photo ID for new service, deposit/fees, service address and payment method.
Mail address
Springdale Water Utilities, PO Box 769, Springdale, AR 72765.
Official Springdale Water Links Used in This Guide
Springdale Water Department FAQs
How do I pay my Springdale water bill online?
Use the official Paymentus portal linked from Springdale Water Utilities. You need your water account number from your bill.
What is the Springdale Water Utilities phone number?
Call 479-751-5751 for customer service, account questions, new service, transfer service and general utility help.
What is the phone number to pay a Springdale water bill?
Call Paymentus at 1-833-944-0025 to make a phone payment with your water account number.
Does Paymentus charge a fee?
Yes. Springdale Water Utilities says Paymentus charges a $1.69 convenience fee for online and phone payments.
How can I avoid the Paymentus fee?
Use Springdale Water Utilities Automatic Bank Draft. It is separate from Paymentus recurring payments and has no fees.
Where is Springdale Water Utilities located?
Springdale Water Utilities is located at 526 Oak Ave., Springdale, AR 72762.
What are Springdale Water office and drive-thru hours?
Office hours are Monday through Friday, 8 a.m. to 4:30 p.m. Drive-thru hours are Monday through Friday, 8 a.m. to 4:15 p.m.
Where do I mail my Springdale water bill payment?
Mail payment with the payment stub to Springdale Water Utilities, PO Box 769, Springdale, AR 72765. Allow 5–7 mailing days.
Can I pay my Springdale water bill after hours?
Yes. Springdale Water has a 24/7 self-service kiosk and a night payment box beside the drive-through. Listed Pay Site kiosks also offer next-day posting.
How much is the new service deposit?
The official deposit schedule lists $50 for homeowners, $100 for renters, $150 for commercial accounts, $200 for landlord deposit, $500 for fire hydrant or one construction meter, and $1,000 for construction with two or more meters.
Can I start service by phone?
Service cannot be established directly by phone, but customer service can assist with applying by phone. Internet and email access may be required to provide documents.
What do I do after paying if my water was shut off?
You must call or email Springdale Water with your account number and payment confirmation number. Same-day turn-on requires paying and calling before 7 p.m.
Who handles trash service questions on my Springdale water bill?
Springdale Water is the billing agent for CARDS Recycling for Springdale city-limit residences. Trash service questions should go to CARDS Recycling at 479-435-9061 or cityofspringdale@cardsrecycling.com.
Is WaterBillsPay.org the official Springdale Water Utilities website?
No. This is an independent informational guide. Use official Springdale Water Utilities and Paymentus links for payment, account status, rates, forms and service rules.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.