Monroe Water Bill & Service Help
Need to pay a Monroe water bill, use PayStar QuickPay, start service, terminate service, set up bank draft, request eBill, check water/sewer rates, track usage in EyeOnWater, or ask about Lifeline assistance? Use the task cards below first.
This guide is for City of Monroe, Louisiana Utility Billing and the City of Monroe Water System. Do not confuse it with Monroe, MI, Monroe, NC, Monroe, WA, Monroe County Water Authority, or West Monroe.
What Do You Need to Do?
Use the official PayStar portal. QuickPay supports one-time payment without a full account.
Open PayStarCall 318-329-2220 for account questions, service start, termination, bank draft and assistance.
Phone detailsResidential customers need valid federal/state ID and $85 residential deposit.
Start service stepsUse PayStar history and EyeOnWater to check usage trends and possible leaks.
High bill checklistQuick Answer for Monroe LA Water Customers
Pay online: Use the official City of Monroe PayStar portal. PayStar supports QuickPay, AutoPay, wallet, eBill, billing history, secure card payment and text/email alerts.
Utility Billing: Call 318-329-2220 or visit the Monroe Business Hub at 1401 Stubbs Avenue, Monroe, LA 71201. The Business Hub is listed as open Monday–Friday, 7:30 a.m.–4:30 p.m.
Water system help: For water distribution, leaks, water quality concerns or service issues, the City of Monroe Water System lists 318-329-2385. For utility service activations/disconnections and water account help, use 318-329-2220.
PayStar QuickPay
Simple one-time payment without registering a full account.
AutoPay / bank draft
PayStar AutoPay is available; Utility Billing also lists bank draft with voided check.
$85 residential deposit
Residential start service needs valid ID and deposit.
EyeOnWater
Use the app to understand usage, detect leaks and spot usage trends.
How to Pay a Monroe Water Bill Online Through PayStar
Start from the City or Water System link
Open the official City Utility Billing page, the Monroe Water System page, or the direct PayStar portal.
Use QuickPay for a one-time payment
QuickPay is the fastest route if you simply need to look up the account, confirm the amount and make a payment without creating a full PayStar account.
Create a PayStar account for better control
Register if you want AutoPay, saved wallet payment methods, eBill, previous bills, balances, billing history and text/email alerts.
Check account number and balance
Use account information from your current bill. Before paying, verify service address, account balance and due date.
Save the reference number
After payment, save the confirmation/reference number, amount, payment date and status. If your account is late or at risk, call 318-329-2220 after paying.
Monroe Water Bill Payment Options: PayStar, Bank Draft, eBill and In Person
| Payment / account method | Official route | Best for | Important tip |
|---|---|---|---|
| PayStar QuickPay | Official City of Monroe PayStar portal. | Fast one-time water bill payment. | Use the account number from the bill. |
| PayStar customer portal | Create/register a PayStar account. | AutoPay, wallet, eBill, alerts and billing history. | Best option if you manage the bill every month. |
| Bank Draft | Utility Billing bank draft authorization. | Automatic payment from checking account. | A voided check is needed for routing/checking verification. |
| In person | Monroe Business Hub, 1401 Stubbs Ave. | Start service, terminate service, account questions, deposits and assistance. | Go during weekday business hours and bring ID. |
| Bill by email | City “Receive Your Bill By Email” form. | Avoiding missed paper bills. | Have name, account number, customer number, email and phone ready. |
| Mail / form submission | Utility Billing documents can be used for bank draft, transfer, discontinue service and applications. | Customers who cannot visit in person. | Call 318-329-2220 first for current mailing/fax/online instructions. |
Monroe Water Department Phone Number, Hours and Utility Billing Address
Utility Billing
318-329-2220
Water account help, start service, termination, bank draft, trash containers and Lifeline guidance.
Water Distribution
318-329-2385
Leaks, water quality concerns, service issues and distribution questions.
Business Hub
1401 Stubbs Avenue
Monroe, LA 71201.
Trash complaint
318-329-2209
Use only for garbage/trash pickup complaints.
| Need | Correct route | What to prepare |
|---|---|---|
| Water account or bill question | Utility Billing: 318-329-2220 | Account number, service address, bill month and payment details. |
| Start residential service | Monroe Business Hub or 318-329-2220 | Valid federal/state ID and $85 residential deposit. |
| Terminate service | Monroe Business Hub or 318-329-2220 | Proof of ID, forwarding address and phone number. |
| Water leak / water quality / service issue | Water System / Water Distribution: 318-329-2385 | Exact location, issue type, when it started and callback number. |
| Trash container request | 318-329-2220 or official request link | What is wrong with the container and contact phone number. |
| Trash pickup complaint | 318-329-2209 | Address, pickup day, missed pickup details and phone number. |
Start, Terminate or Transfer Monroe City Water Service
Residential start service
Customer needs a valid federal or state-issued ID and a residential deposit of $85.00.
Commercial start service
Business name/location, contact person, phone, Tax ID, and deposit of $175 or more depending on meter size and business type.
Terminate service
Customer needs proof of identification, forwarding address and phone number.
| Service task | Official detail | Practical customer tip |
|---|---|---|
| Start residential water service | Visit 1401 Stubbs Ave or call 318-329-2220 for instructions to apply by fax, mail or online. | Bring/prepare ID and $85 deposit before you start. |
| Start commercial water service | Business name/location, contact person, phone number, Tax ID and deposit of $175 or more. | Ask for exact deposit because meter size and business type matter. |
| Terminate service | Visit 1401 Stubbs Ave or call 318-329-2220. By phone, last 4 digits of SSN may be used for proof of identification. | Give a forwarding address so the final bill/account closure is documented. |
| Transfer service | Utility Billing lists a Request to Transfer Services document. | Call before moving day to confirm account timing and deposit/transfer handling. |
| Activation check | Older service guidance warns that all faucets and water connections must be off before activation. | Make sure faucets, washer connections and fixtures are off so water is not left running. |
Monroe Lifeline Assistance, Bank Draft, eBill and Senior Trash Discount
Lifeline Assistance
Utility Billing lists Lifeline Assistance and provides Lifeline Utility Rate Qualification and Application resources.
Bank Draft
A voided check is needed for routing/checking account verification. Customers can apply in office or by mail.
Bill by email
The City provides a “Receive Your Bill By Email” resource for account holders who want eBill delivery.
Senior trash discount
Utility Billing lists a senior citizen discount for trash service for customers age 65 or older.
Best move: Ask Utility Billing about these separately: Lifeline Assistance, Bank Draft, eBill, and senior trash discount. They solve different problems and may require different forms.
Monroe Water and Sewer Rates Customers Should Know
The City of Monroe Water System posted a May 1, 2024 water/sewer rate increase notice. Confirm current rates directly with Utility Billing before making time-sensitive or business-budget decisions.
Water usage rate
The 2024 notice increased water from $4.66 to $4.82 per 1,000 gallons.
Sewer usage rate
The 2024 notice increased sewer from $4.20 to $4.34 per 1,000 gallons.
State fee note
The notice says the mandated $1.00 Safe Drinking Water State Fee is not included in the listed minimum fees.
Rate basis
Rate increases were tied to Monroe ordinances and annual CPI adjustment language.
| Meter size / minimum usage | Posted minimum cost in notice | Why it matters |
|---|---|---|
| 5/8 inch meter – 4,000 gallons | $19.28 | Common residential-style baseline to compare with your bill. |
| 1 inch meter – 5,000 gallons | $24.10 | Meter size affects minimum cost. |
| 1 1/2 inch meter – 8,000 gallons | $38.56 | Larger meters often appear for larger homes or businesses. |
| 2 inch meter – 12,000 gallons | $57.84 | Commercial or higher-volume users should check meter size carefully. |
| Water usage above minimum | $4.82 per 1,000 gallons | High usage or leaks can raise the bill quickly. |
| Sewer usage | $4.34 per 1,000 gallons | Sewer can rise with water usage, so leaks can affect both bill lines. |
Monroe Water Bill Too High? Check Usage, Leaks and Billing History
Use EyeOnWater
EyeOnWater helps supported utility accounts see latest usage, detect leaks and discover usage trends.
Use PayStar history
PayStar account features include current and previous bills, balances and billing history in one place.
Check hidden leaks
Inspect toilets, faucets, hose bibs, irrigation lines, water heater discharge and wet ground before calling.
| What you notice | Likely reason | Best next step |
|---|---|---|
| Water usage jumped suddenly | Running toilet, irrigation, outdoor hose, leak or a true household-use increase. | Check EyeOnWater trends and inspect fixtures before calling. |
| Bill increased but usage looks similar | Rate change, sewer charge, state fee, prior balance or trash/service item. | Separate water, sewer, prior balance and other charges before disputing. |
| Past due / partial payment | Account may still be at risk if not paid to the required amount. | Call 318-329-2220 and ask what must be paid to avoid shutoff or restore service. |
| Water quality or pressure concern | Distribution issue, private plumbing, planned work or water system issue. | Call 318-329-2385 with address, time and symptoms. |
Monroe Water System, Water Quality and Usage Tracking
Water treatment
The Water System says its treatment facilities use processes to purify and treat water and that a 2024 expansion improved capacity.
Water distribution
The system encourages customers to promptly report leaks, water quality concerns or service issues.
EyeOnWater
The app can help customers understand use, detect leaks and discover usage trends.
Trash Container Requests and Pickup Complaints on Monroe Utility Accounts
Request a container
Call 318-329-2220 or use the official request link if a container is missing, torn, or has a broken wheel/lid.
Pickup complaint
If the issue is trash/garbage pickup, call 318-329-2209, not the water billing line.
Senior discount
Utility Billing lists a senior citizen discount for trash service for customers age 65 or older.
Wrong-Provider Warning: Monroe LA vs West Monroe and Other Monroe Utilities
Use this page if your bill says City of Monroe, Louisiana / Monroe City water account. The official Utility Billing office is the Monroe Business Hub at 1401 Stubbs Ave, and the phone number is 318-329-2220.
If your bill says City of West Monroe, use the West Monroe utility system. If it says Monroe, MI, Monroe, NC, Monroe, WA, Monroe County Water Authority, or Monroe Township, use that provider’s payment portal instead. Always match the provider name, account number and service address before paying.
Practical Monroe Water Bill Tips Most Posts Miss
Use the Monroe Business Hub address
Utility Billing now points customers to 1401 Stubbs Ave. Older documents or old articles may show older office addresses.
QuickPay is fast, PayStar account is smarter
QuickPay solves one-time payment. A PayStar account gives AutoPay, eBill, wallet, alerts and bill history.
Do not start service without ID and deposit
Residential service requires a valid federal/state ID and $85 deposit. Commercial accounts require more business details and higher deposit.
Trash complaint number is different
Water accounts and container requests go to 318-329-2220. Trash pickup complaints go to 318-329-2209.
Use EyeOnWater before disputing usage
Usage trends can show whether a high bill happened suddenly, gradually, continuously, or around irrigation/outdoor use.
Ask about Lifeline early
Do not wait until shutoff risk. Ask Utility Billing about Lifeline qualifications, application and current eligibility.
Monroe Utility Billing Map and Visit Planning
Use this map for the Monroe Business Hub at 1401 Stubbs Avenue. Confirm holidays or temporary changes before visiting.
Utility Billing / Business Hub
1401 Stubbs Avenue, Monroe, LA 71201.
Business Hub hours
Monday–Friday, 7:30 a.m.–4:30 p.m.
General City contact
400 Lea Joyner Expy, Monroe, LA 71201. Main phone: 318-329-2200.
Official Monroe Water and Utility Billing Links
Monroe Water Department Bill Pay FAQs
How do I pay my Monroe LA water bill online?
Use the official City of Monroe PayStar portal. You can use QuickPay for a one-time payment or register for AutoPay, eBill, wallet, alerts and billing history.
What is the Monroe Water Department billing phone number?
For Monroe City water account and Utility Billing questions, call 318-329-2220.
Where is Monroe Utility Billing located?
Customer Service for Monroe City water accounts is located at the Monroe Business Hub, 1401 Stubbs Avenue, Monroe, LA 71201.
What are Monroe Utility Billing office hours?
The Monroe Business Hub is listed as open Monday through Friday from 7:30 a.m. to 4:30 p.m. Confirm directly with the City before visiting on holidays or near temporary closures.
Can I use QuickPay for my Monroe water bill?
Yes. PayStar QuickPay lets customers make simple one-time payments without registering a full account.
Does Monroe PayStar support AutoPay and eBill?
Yes. The City’s PayStar upgrade notice lists AutoPay, wallet, eBill, text/email alerts, secure payments and QuickPay as portal features.
How do I start residential water service in Monroe LA?
Visit the Monroe Business Hub at 1401 Stubbs Ave or call 318-329-2220. The City lists a valid federal/state ID and an $85 residential deposit for new residential water service.
How do I terminate Monroe City water service?
Visit 1401 Stubbs Ave or call 318-329-2220. The City lists proof of identification, forwarding address and phone number as needed information.
What is the commercial water service deposit in Monroe?
The City lists a commercial deposit of $175 or more, based on meter size and business type. Call 318-329-2220 for the exact amount.
Does Monroe offer Lifeline utility assistance?
The City Utility Billing page lists Lifeline Assistance and document resources for Lifeline Utility Rate Qualification and Application. Call 318-329-2220 for current eligibility and application steps.
What number do I call for water distribution or leak concerns?
The City of Monroe Water System lists 318-329-2385 for water distribution assistance, including leaks, water quality concerns and service issues.
Who do I call for a Monroe trash pickup complaint?
Use 318-329-2209 for trash or garbage pickup complaints. Use 318-329-2220 for water accounts and trash container requests.
Is WaterBillsPay.org the official City of Monroe website?
No. This is an independent guide. Use official City of Monroe, Monroe Water System and PayStar links for live payment, account status, forms, rates and current service rules.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.