Pay, Start & Fix Your Smyrna Utility Bill
Use this guide if your bill is from the City of Smyrna, Georgia Utility Services / Water and Sewer. It gives the useful answer first: online portal, Quick Pay, phone payment, bank draft, mail, drive-up window, night drops, service applications, leak-adjustment rules, water-pressure help, sewer backup steps, emergency number, 2026 rate update and the right office for billing versus water-line issues.
Start Here: Pick the Right Smyrna Utility Route
Use Quick Pay if you only need to pay today. The portal says you need your account number and no login is necessary.
Use Quick PaySign in or register to view details, manage single or multi-accounts, use multi-bill pay and e-Billing.
Sign in / registerCall 877-751-0975. Have both account number and customer number ready before calling.
Phone payment detailsFor billing, services, rates and applications, call 678-631-5338 or email water@smyrnaga.gov.
Utility ServicesConfirm This Is City of Smyrna, Georgia — Not Another Smyrna
Several U.S. towns and cities are named Smyrna. This guide is for the City of Smyrna, GA utility bill. If your bill says Smyrna, Tennessee or Smyrna, Delaware, use that town’s official utility site instead.
Use this guide if…
- Your bill says City of Smyrna, Georgia.
- Your payment page is smyrnaga.municipalonlinepayments.com.
- Your customer-service phone is 678-631-5338.
- You need water, sewer, sanitation or recycling billing help in Smyrna, GA.
Pause if…
- Your bill is from Town of Smyrna, TN or Town of Smyrna, DE.
- You pay through a landlord, apartment portal, HOA or private utility billing company.
- The bill is from Cobb County Water System, not City of Smyrna.
- You clicked a third-party payment ad instead of the city website.
Verify before submitting
- Account number and customer number.
- Service address and billing period.
- Due date and late/disconnection status.
- Payment method and third-party processing fee.
- Whether payment is for main meter, irrigation meter or both.
Smyrna Utility Bill Payment Methods, Fees and Best Use
| Method | Official detail that matters | Best for | Watch out for |
|---|---|---|---|
| Online Quick Pay | Portal says Quick Pay needs your account number and no login is necessary. | Simple one-time payment when you know the bill is correct. | Use account login if you need details, multi-bill pay or e-Billing. |
| Portal sign in / register | Create an account to view details, manage single and multi-accounts, use multi-bill pay and e-Billing. | Regular customers, multiple accounts, irrigation meter plus main meter, e-Billing and payment history. | If no bill shows, the portal notes that you may not have been issued a new bill yet. |
| Pay by phone | Call 877-751-0975. The city says to have both account number and customer number ready. | Phone payment when you have the bill in hand. | Payments made after 4 p.m. will not be processed for service restoration until next business day. |
| Online / phone card or e-check | The city uses a third-party processor for online and phone utility bill payments. | Convenience payment by card or e-check. | Credit cards: minimum service fee $2.50 or 3.50%, whichever is higher. E-check fee: $1.95. |
| Bank draft | Monthly bank draft from checking or savings; drafted on the last working day of each month. | No third-party processing fee and fewer missed due dates. | Notify the office in writing at least five business days before due date to cancel or change closed account. |
| Personal bank online bill pay | Include only your water customer number found on your bill. | Customers who prefer bank bill pay. | Send to the correct payment mailing address and allow enough time. |
| City of Smyrna, PO Box 116296, Atlanta, GA 30368-6296. | Non-urgent check payment. | Do not mail if close to late fee, disconnection or service restoration need. | |
| In person / drive-up | Utility Services is on the first floor of City Hall; drive-up window is on back side off Village Walk. | Cash, check, card, debit, customer-service questions and same-day restoration confirmation. | Bring your bill for faster transaction. |
| Night drop | Two night-drop locations: beyond drive-up window and parking lot behind drive-up window; available 24/7. | After-hours check-style payments. | No cash payments allowed in drop box. |
Quick Pay vs Portal Login: Which One Should You Use?
Use Quick Pay when…
- You only need one payment today.
- You know the account number.
- The account is not disputed.
- You do not need e-Billing.
- You are not linking an irrigation meter.
- You do not need service forms.
Use portal login when…
- You want bill details.
- You manage multiple accounts.
- You need multi-bill pay.
- You want e-Billing.
- You need account history.
- You have main and irrigation meters to link.
Bank Draft, Personal Bank Bill Pay and Fee Avoidance
Monthly bank draft
Bank draft pulls from checking or savings on the last working day of each month. Your bill will state that you are a bank-draft customer.
Bank online bill pay
If paying through your bank website, include only your water customer number found on your statement.
Fee difference
The city says third-party online/phone processing fees do not apply to automatic bank draft, personal bank online bill pay, mailed payments or checks placed in night drop.
Mail, City Hall, Drive-Up Window and Night Drops
Payment mailing address
City of Smyrna
PO Box 116296
Atlanta, GA 30368-6296
Use this for mailed payments and personal bank bill pay. Include your water customer number.
City Hall / drive-up
2800 King Street, Smyrna, GA 30080. Utility Services office and drive-up window operate Monday–Friday, 8 a.m.–5 p.m., except city holidays.
Night drops
Two 24/7 night drops are located behind City Hall: one just beyond the drive-up window and one in the parking lot behind the drive-up window.
Start, Stop, Temporary Service or New Meter
| Task | Official detail | Best user action |
|---|---|---|
| New resident water/sanitation service | FAQ says new residents need a Residential Application for Utility Services. | Use the Water / Sanitation Service Applications page before move-in. |
| New business service | FAQ says new businesses need a Commercial Application for water and sewer utilities. For sanitation services, call Waste Management at 678-631-5338. | Submit commercial form and confirm sanitation handling. |
| Vacant property / temporary service | FAQ says use Temporary Service Application. The city does not have a landlord agreement for continuous service. | Submit a new application each time service is needed in your name for each address. |
| New water meter | Water and Sewer page directs users to OpenGov for water meter application. Cash/check payments go to Brawner Hall Community Development, 2nd floor, 3180 Atlanta Road SE. | Use OpenGov first; bring check/cash to Brawner Hall if applicable. |
| Irrigation meter | Water and Sewer page provides separate OpenGov route for irrigation meter application. | Link irrigation and main meter accounts in the payment portal after billing begins. |
Billing Cycle, Due Date, Late Fee and Disconnection Risk
Official billing rule: Smyrna utility bills are issued monthly near the beginning of the month and are due the last working day of the month. To avoid a 10% late fee, pay by the due date. To avoid disconnection of service, pay no later than 20 days after the due date.
Monthly bill timing
Bills are issued monthly near the beginning of the month. Messages on the bill may include sanitation schedule or city event information.
Late fee
Pay by the due date to avoid the 10% late fee. Check the exact due date printed on the current bill.
Restoration timing
Payments made after 4 p.m. will not be processed for service restoration until the next business day. If you paid online before 4 p.m., contact Utility Services to confirm same-day restoration.
High Smyrna Water Bill: Check These First
Toilet leak
The city specifically notes that a leaky or continuously running toilet is an often overlooked cause of extra water use.
Meter leak indicator
Older meters have a small silver wheel leak indicator. Newer meters show gallons per minute. If the wheel turns or GPM is greater than 0.0 when no water is running, you likely have a customer-side leak.
Free leak tablets
Smyrna makes toilet leak tablets available upon request at City Hall utility office/drive-thru or Public Works front desk. Call first to confirm availability.
| Problem | Check first | Best next action |
|---|---|---|
| Usage jumped | Running toilet, faucet, showerhead, irrigation, hose, pool repair, customer-side service line leak. | Repair, save receipt/photos and submit leak adjustment form if eligible. |
| Low pressure | System work, customer-side leak, pressure regulator inside house. | Call Water Distribution at 770-431-2850 to check city-side issue; call plumber if private-property issue. |
| Bill high but usage normal | Sewer, sanitation/recycling, stormwater fee, previous balance, late fee and pool/sewer credit rules. | Separate line items before disputing the water portion. |
| Payment made but service not restored | Payment time, processor posting, account/customer number, after-4 p.m. restoration rule. | Call Utility Services to confirm same-day restoration if paid before 4 p.m. |
Leak Adjustment, Pool Repair Credit and Smart Leak Detector
Leak adjustment
Customers with a high bill due to a leak may request a bill adjustment using the official leak adjustment form.
Pool repair rule
The city no longer provides pool fill credit unless the pool is drained to facilitate a repair. Repair receipt must be attached, and adjustment is credited to sewer portion only.
Smart leak detector
The Water and Sewer page says customers who recently purchased or are considering a smart leak detector may be eligible for a rebate.
Low Pressure, Water Line Break, Sewer Backup and Water Quality
| Issue | Official guidance | Who to contact |
|---|---|---|
| Low water pressure | Could be city work, customer-side service-line leak or clogged pressure regulator inside house. | Water Distribution: 770-431-2850. If private-property issue, call plumber. |
| Water line from meter to house breaks | Turn water off at meter with pliers if able. If unable, call Water Distribution or Utility Services. | 770-431-2850 or 678-631-5338. After hours/weekends/holidays: 770-434-6666. |
| Leak inside meter box | City crews will make repairs from meter back to street if the leak is physically inside the meter box. | Water Distribution: 770-431-2850. |
| Sewer backup | Call Water Distribution first so the city can check sewer mains in the street. If main lines are okay, technician will advise calling plumber. | 770-431-2850. |
| Cloudy water | Usually tiny air bubbles, more common in winter when drinking water is cold. | Let water sit; call Water Distribution if issue persists or is unusual. |
| Reddish/brown water | City FAQ says flush cold side in bathtub for 10–15 minutes; do not flush hot side because it can move buildup into water heater. | If discoloration persists, call Water Distribution at 770-431-2850. |
Rates, Stormwater Fee and Water Source
2026 utility rates
The city lists new utility rates effective June 1, 2026. Use the official rate page or PDF before comparing exact charges.
Stormwater fee
The FAQ says Smyrna has a monthly stormwater utility user fee. One Equivalent Residential Unit is based on 3,900 square feet of impervious surface for commercial calculations.
Water source
Smyrna water comes from the Cobb County-Marietta Water Authority, including the Quarles Plant on the Chattahoochee River and the Wyckoff Plant at Lake Allatoona.
Lead service line inventory
The city says Smyrna Water completed inventorying public and customer-owned service-line material and determined the system is lead free. If your customer line from the meter to home was replaced, contact Donna Cox at 678-631-5449 or dcox@smyrnaga.gov so inventory can be updated.
Water alerts
Sign up for CIVICREADY alerts to receive notifications about water outages and water advisories.
Smyrna Utility Bill Decision Tool
Local Smyrna Tips That Prevent Utility Bill Problems
Pay before 4 p.m. if service restoration matters
The city says payments made after 4 p.m. will not be processed for service restoration until the next business day. Online payments before 4 p.m. still require contacting Utility Services for same-day restoration confirmation.
Use bank draft if fees bother you
Third-party processing fees apply to online/phone card and e-check payments, but not to automatic bank draft, personal bank bill pay, mailed checks or night-drop checks.
Don’t forget irrigation meter bills
If you have a main meter and irrigation meter, the city recommends linking both accounts in the portal.
Get leak tablets before the bill spikes again
Smyrna offers leak tablets and high-efficiency retrofit faucet aerators upon request at City Hall or Public Works. Call 678-631-5338 or 770-431-2850 to check availability.
Smyrna Utility Billing Map and Visit Planning
Use this map for general planning. Verify holidays, current hours, payment method and whether your issue can be handled online or by phone before visiting.
Utility Services / City Hall
2800 King Street, Smyrna, GA 30080. Utility Services office and drive-up window are listed Monday–Friday, 8 a.m.–5 p.m.
Public Works Complex
Water and Sewer Division: 2190 Atlanta Road, Smyrna, GA. Hours listed Monday–Friday, 8 a.m.–5 p.m.
Before visiting
Bring your bill, account/customer number, payment method, service address, repair receipt, lease/application documents and any disconnection/restoration notice.
Official Smyrna Links Used in This Guide
Smyrna Water Department FAQs
Where do I pay my City of Smyrna, GA water bill online?
Use the official City of Smyrna Municipal Online Payments utility portal. Quick Pay is available with your account number and no login; sign in/register for account details, multi-account, multi-bill pay and e-Billing.
What is the Smyrna GA utility phone payment number?
Call 877-751-0975 to pay by phone. Have both your account number and customer number ready.
What is the Smyrna Utility Services phone number?
For billing, services, rates and account questions, call 678-631-5338 or email water@smyrnaga.gov.
Is there a fee to pay online or by phone?
Yes. The city uses a third-party processor for online and phone payments. Credit cards have a minimum service fee of $2.50 or 3.50%, whichever is higher. E-checks have a $1.95 fee.
How do I avoid the online/phone payment fee?
Processing fees do not apply to automatic bank draft, personal bank online bill pay, mailed payments or checks placed in the night drop.
Where do I mail a Smyrna utility payment?
Mail payments to City of Smyrna, PO Box 116296, Atlanta, GA 30368-6296. If using bank bill pay, include only your water customer number from your statement.
Where is the utility office?
Utility Services is located at Smyrna City Hall, 2800 King Street, Smyrna, GA 30080. The office and drive-up window are listed Monday through Friday, 8 a.m. to 5 p.m., except city holidays.
Can I use a night drop?
Yes. There are two 24/7 night-drop locations behind City Hall: one just beyond the drive-up window and one in the parking lot behind the drive-up window. Do not place cash in the drop box.
When is my bill due?
Bills are issued monthly near the beginning of the month and are due the last working day of the month. Pay by the due date to avoid a 10% late fee.
When can service be disconnected?
The city FAQ says to avoid disconnection of service, pay your bill no later than 20 days after the due date.
What if I paid online and need same-day restoration?
Payments made after 4 p.m. will not be processed for service restoration until the next business day. If you made an online payment before 4 p.m., contact Utility Services to confirm restoration on the same day.
How do I test for a water leak?
Make sure no water is running inside the house, then check the water meter. If the small silver wheel is turning or the newer digital display shows GPM greater than 0.0, there is likely a customer-side leak.
Will Smyrna repair my private water line leak?
The city repairs the distribution system up to the meter. Leaks from the meter to the house or inside the home are customer-side and generally require a plumber.
Who do I call after hours for a water or sewer emergency?
After hours, weekends and holidays, call the City of Smyrna Emergency Service line at 770-434-6666 for water or sewer emergencies. Failure to pay a water bill or apply for service is not considered an emergency.
Does this page collect Smyrna water payments?
No. This is an informational guide. Use official City of Smyrna, GA and Municipal Online Payments pages for live payment, balance, service status, fees and customer support.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.