Hillsboro Utility Bill & Water Service Help
Need to pay a Hillsboro water bill, use the Paymentus portal, start or stop service, handle a past-due balance, request leak help, check 2026 rates, or call the right office? This page gives the official payment routes, phone numbers, office address, drop box, posting times, assistance options, leak-adjustment rules, and emergency contacts in quick action blocks.
Do This First If You Just Want To Pay
The City payment portal supports one-time payment or account login.
Pay onlineOne-time payment uses the Account and ID numbers from your bill plus a valid email address.
Utility BillingBefore 5 p.m. Pacific posts next day. After 5 p.m. may post within 48 hours.
Portal noticeCall 503-681-6163 for flexible payment plan or bill relief options.
Utility assistanceHillsboro Utility Bill Payment Methods
The City of Hillsboro utility bill can include drinking water, sanitary sewer, surface water management, transportation utility fee, and other city charges depending on where you live. Use the official route below so your payment reaches the right account.
| Payment method | Official detail | Best for | User tip |
|---|---|---|---|
| Online customer portal | Paymentus portal accepts Visa, MasterCard, Discover, electronic checks, PayPal, PayPal Credit, Venmo, Amazon Pay and other digital wallet options shown in the portal. | Fast payment, one-time payment, account login, saved payment profile. | Do not refresh or click multiple times during account lookup; the portal says lookup may take longer than a minute. |
| One-time online payment | Pay without registering using Account and ID numbers from the bill and a valid email address. | Quick payment when you have the bill in hand. | Confirm account, customer number, service address, and email before submitting. |
| Pay by phone | Call 503-681-6163 24/7 through the automated phone payment system with account and customer number ready. | Customers who prefer phone payment or cannot use the online portal. | Keep confirmation number and email/receipt until the City account and bank/card records match. |
| In person | Hillsboro Civic Center, 1st Floor, Room C135, 150 E. Main St., Hillsboro, OR 97123. | Account questions, documents, past-due help, start/stop service, payment assistance. | Utility Billing Counter hours: 8 a.m.–5 p.m., Monday–Friday; offices closed weekends and holidays. |
| Payment drop box | Drop box in the Civic Center south parking lot at the corner of SE Washington St. and N 1st Ave. | After-hours non-urgent payment by check/money order. | Do not use drop box if shutoff or same-day posting is urgent; call Utility Billing. |
| Mail payment | Sample bill shows payments made payable to City of Hillsboro and mailed to City of Hillsboro, P.O. Box 3838, Portland, OR 97208-3838. | Non-urgent check payments. | Include account and customer number on the check and return the bill stub. |
Payment Posting Rules and Proof Checklist
Before 5 p.m.
Payments made before 5 p.m. Pacific Time post to the City account the following day.
After 5 p.m.
Payments made after 5 p.m. Pacific Time may post within 48 hours.
Confirmation
The portal sends a confirmation number and email for your records.
Urgent account
If past due or shutoff risk exists, call 503-681-6163 after paying.
Start or Stop Hillsboro Utility Service
Start service
Use the City’s activate utility service form from the Start or Stop Utility Service page.
Stop service
Use the City’s shutoff utility service form when moving out or ending service responsibility.
Rental property
The City lists an Interim Billing Agreement as a service authorization agreement for rental properties.
| Task | What to prepare | Why it matters |
|---|---|---|
| Activate utility service | Service address, start date, account holder name, phone/email, ownership or lease information if requested. | Prevents delays and avoids paying for the wrong service address. |
| Shut off utility service | Stop date, forwarding address, account/customer number, final contact information. | Charges can continue until service is officially removed from your name. |
| Rental transfer / interim billing | Property owner details, rental property service address, tenant move dates, authorization agreement. | Useful for landlords who need service continuity between tenants. |
| Past-due account while moving | Past-due amount, final bill, assistance request, payment arrangement if needed. | Unpaid balances can complicate future service or final-account processing. |
What a Hillsboro Utility Bill Can Include
Drinking Water
Fixed and use charges. Rates are set by the Hillsboro Utilities Commission and new water rates apply January 1.
Sanitary Sewer
Includes City of Hillsboro and Clean Water Services components. Average use is based on water use that typically exits through drains.
Surface Water
Stormwater charges support systems that collect, move and treat rain and snowmelt before it reaches local waterways.
Transportation Utility Fee
Can appear on the City utility bill depending on property and city billing setup.
Community Service Fee
Charged to South Hillsboro customers to fund park development.
CWS Partnership
Clean Water Services is the regional provider for sanitary sewer and surface water management, and the City bills on its behalf.
2026 Hillsboro Water, Sewer, and Stormwater Rates
These are high-value official figures to help users understand why the bill changed. Always use the live bill and official rate PDFs for final account-specific charges.
| Charge | 2026 official amount / rule | What it means |
|---|---|---|
| Single-family residential base, 5/8"x3/4" or 3/4" | $21.94 City of Hillsboro; $32.91 Upper System | Small residential meter base drinking-water charge. |
| Single-family residential water Block 1 | 0–4 CCF: $3.99/CCF City; $5.98/CCF Upper System | Lowest residential usage block. |
| Single-family residential water Block 2 | 5–8 CCF: $4.58/CCF City; $6.87/CCF Upper System | Moderate residential usage block. |
| Single-family residential water Block 3 | 9–18 CCF: $6.98/CCF City; $10.47/CCF Upper System | Higher usage, often irrigation/leak/large-household related. |
| Single-family residential water Block 4 | 19+ CCF: $9.57/CCF City; $14.36/CCF Upper System | Highest residential block; outdoor leaks and irrigation can quickly move usage here. |
| Typical residential water bill | About $56.22 for 6,000 gallons per month | City’s 2026 typical-family drinking-water portion example. |
| Low water user example | About $37.90 for 2,250 gallons per month | City’s 2026 low-use drinking-water portion example. |
| Sanitary sewer CWS fixed charge | $33.37 per EDU monthly, effective July 1, 2026 | Regional Clean Water Services sewer fixed charge; typical home is 1 EDU. |
| Sanitary sewer COH fixed charge | $9.67 per EDU monthly, effective January 1, 2026 | City of Hillsboro sewer fixed charge for local sewer system work. |
| Sewer use charge | $2.65 per CCF, effective July 1, 2026 | Based on water volume that typically exits through drains; most residential average is based on November–April and adjusts each July. |
| Surface Water CWS fixed charge | $3.09 per ESU monthly, effective July 1, 2026 | Regional stormwater component. |
| Surface Water COH fixed charge | $15.48 per ESU monthly, effective January 1, 2026 | City stormwater component; typical residential home is 1 ESU. |
High Hillsboro Water Bill: Fast Diagnostic
Toilet leak first
Hillsboro Water says toilet leaks are the most common home leak and can be silent. Use dye tablets or food coloring and wait at least 15 minutes without flushing.
AMR meter note
Hillsboro reads Neptune AMR meters by radio signal once a month. AMR improves billing efficiency but does not provide real-time leak alerts or daily tracking.
Smart meter rebate
Hillsboro Water offers up to a $150 rebate toward a qualifying smart water meter monitoring device.
| What you see | Check first | Best next step |
|---|---|---|
| Water usage jumped suddenly | Toilet flapper, silent toilet refill, outdoor hose, irrigation, water heater, crawlspace, supply line from meter to house. | Fix the leak, keep proof, then review leak adjustment eligibility. |
| Usage is 19+ CCF | Block 4 water rate, outdoor watering, pool fill, large irrigation use, broken sprinkler zone. | Compare current usage with prior months and winter usage. |
| Sewer charge changed | Average sewer use based on November–April, adjusted each July. | Check winter consumption and ask Utility Billing if average use looks wrong. |
| Leak notice arrived after repair | Monthly AMR reading may have detected usage before repair. | If already fixed, Hillsboro says you may disregard the notice; if bill is affected, consider adjustment form. |
| Cannot find the leak | Meter-to-house lateral, irrigation box, toilets, faucets, slab/crawlspace, water heater, underground wet spots. | Call plumber/leak detection if needed; Home Water Audit questions can go to Water Conservation at 503-615-6767. |
Leak Adjustment Program: What Must Be True
Important: Hillsboro’s leak adjustment is for the water use/consumption portion of the bill, not every line item. Customers must keep paying all other charges unless arrangements are made.
| Eligibility / rule | Official requirement | What to do |
|---|---|---|
| Water use history | Residence must have at least one year of established water use history. | Have prior bills ready if asked. |
| Repair timeline | Leak must be repaired within 30 days of discovery. | Keep repair date, invoice, photos and plumber/contractor notes. |
| Form deadline | Credit for Leak Adjustment form plus proof of repair must be submitted within 60 days of repair. | Do not wait for several billing cycles before applying. |
| Account status | Utility billing account must be current unless prior arrangements have been made. | Call 503-681-6163 if you cannot pay all non-water-consumption charges. |
| Frequency limit | Customer must not have received a leak adjustment within the past 18 months from credit issue date. | Check prior adjustment history before applying. |
| Customer responsibility | Leak cannot result from willful or negligent act by customer/property owner. | Document the cause and repair clearly. |
Homeowner side
Leaks in the supply line between the water meter and the residence are the property owner/homeowner’s responsibility.
Hillsboro Water side
Leaks from the water main in the street to the meter are Hillsboro Water’s responsibility.
Utility Bill Assistance and Payment Plan Help
Flexible payment plan
Available for qualifying customers if they have not defaulted on a prior payment plan within the last 12 months.
Bill relief
Bill relief is available for customers currently enrolled in a government assistance program.
Call early
Email Utility Billing or call 503-681-6163 if you are behind on payment and need to discuss available options.
Hillsboro Water vs Tualatin Valley Water District
Before payment: The Hillsboro Water Department page says a Hillsboro address can be served by either the Hillsboro Water Department or Tualatin Valley Water District. Always match the provider name on the bill before entering account details.
Use City of Hillsboro if…
- Your bill says City of Hillsboro.
- The service address uses Hillsboro Utility Billing.
- The payment route is Paymentus / City of Hillsboro.
- Your billing phone is 503-681-6163.
Check TVWD if…
- Your bill says Tualatin Valley Water District.
- Your account number belongs to TVWD.
- Your provider lookup says TVWD, not Hillsboro Water.
- Your payment portal is not City of Hillsboro Paymentus.
Water Quality, Water Issues, and Emergencies
Water quality
Hillsboro Water states that Hillsboro’s water continues to surpass all federal and state water quality standards.
Testing and reports
Water Quality Reports, Lead-in-Water Testing Kits, PFAS, water treatment and water source information are handled through Hillsboro Water resources.
Emergency contact
Business-hours emergencies: 503-615-6700. After-hours emergencies pager: 503-615-6775.
| Issue | Call / use | Use when |
|---|---|---|
| Billing, payment, start/stop, assistance, leak adjustment, fee info | Utility Billing: 503-681-6163 | Account-specific bill or payment problem. |
| Water pressure, bulk water permit, new meter installation request | 503-615-6700 | Water department operational issue or meter/service request. |
| Business-hours water emergency | 503-615-6700 | Main break, urgent water issue, major meter shutoff request. |
| After-hours water emergency | 503-615-6775 | Pager callback; enter your phone number including area code. |
| Home Water Audit / conservation | 503-615-6767 | Leak audit, smart meter rebate, conservation questions. |
| Backflow Prevention | 503-615-6733 | Backflow requirements or related compliance questions. |
| Before digging | One Call Locates: 503-246-6699 | Before digging near water lines, irrigation, landscaping or utility areas. |
Who To Call for Hillsboro Water Bill Help
| Need help with… | Contact | Address / note |
|---|---|---|
| Pay bill, phone payment, start/stop service, assistance, leak adjustment, fee info | 503-681-6163 | Utility Billing, Hillsboro Civic Center, 150 E Main Street, 1st Floor, Hillsboro, OR 97123. |
| Utility Billing fax | 503-615-6213 | Use only when the City asks for faxed documents. |
| Business-hours water emergency or meter shutoff | 503-615-6700 | Also used for water pressure, bulk water permit, newly purchased meter installation request. |
| After-hours emergency | 503-615-6775 | Pager; enter phone number including area code for callback. |
| Water conservation / Home Water Audit | 503-615-6767 | Leak audit, conservation, rebates, smart water meter questions. |
| Hillsboro Water office | 150 E Main Street, Third Floor / 390 W Main Street depending on service type | Use the Contact Water Staff page to route the request before visiting. |
Hillsboro Utility Billing Troubleshooting
| Problem | Likely reason | Do this next |
|---|---|---|
| Paymentus lookup is slow | The portal says account lookup may take longer than a minute. | Do not refresh or click repeatedly. Wait, then call 503-681-6163 if it fails. |
| Need one-time payment but no login | You may be on the login screen instead of Pay Now. | Use Make One Time Payment / Pay Now with Account and ID numbers from the bill. |
| Payment made after 5 p.m. | Posting can take up to 48 hours. | Save confirmation and call Utility Billing if account is at risk. |
| Bill is high but water use looks normal | Sewer average, surface water, transportation fee, South Hillsboro fee, prior balance, or rate change may affect total. | Read all line items, not only the drinking-water line. |
| Leak adjustment denied or delayed | Missed 30-day repair window, 60-day form deadline, prior adjustment within 18 months, account not current, or missing proof. | Call 503-681-6163 and submit repair proof promptly. |
| Wrong provider | Address may be TVWD instead of Hillsboro Water. | Check the bill logo/provider name before paying. |
| Need water shut off for repair | Major leak or plumbing work needs meter shutoff. | Call 503-615-6700 during business hours or 503-615-6775 after hours. Do not tamper with the meter. |
Hillsboro Water Bill Decision Tool
Choose your situation. This tool does not connect to City systems or show a live balance.
Map and Visit Planning
Use this map for the Hillsboro Civic Center Utility Billing Counter. Call first if you need assistance, leak adjustment, past-due help, or same-day account confirmation.
Utility Billing Counter
Hillsboro Civic Center, 1st Floor, Room C135, 150 E. Main St., Hillsboro, OR 97123.
Hours
8 a.m.–5 p.m., Monday–Friday. Offices are closed weekends and holidays.
Drop box
Civic Center south parking lot at SE Washington St. and N 1st Ave.
Official Hillsboro Water Links Used in This Guide
Hillsboro Water Department FAQs
Where do I pay my City of Hillsboro water bill online?
Use the official City of Hillsboro Paymentus customer portal at ipn2.paymentus.com/cp/hbor or start from the City’s Utility Billing / Payment Options page.
What phone number do I call to pay a Hillsboro utility bill?
Call 503-681-6163 for the 24/7 automated phone payment system. Have your account and customer number ready.
How fast does an online Hillsboro utility payment post?
Paymentus says payments made before 5 p.m. Pacific Time post to the account the following day. Payments made after 5 p.m. Pacific Time post within 48 hours.
Where is the Hillsboro Utility Billing office?
The Utility Billing Counter is at Hillsboro Civic Center, 1st Floor, Room C135, 150 E. Main St., Hillsboro, OR 97123. Hours are 8 a.m. to 5 p.m., Monday through Friday.
Where is the Hillsboro utility payment drop box?
The payment drop box is in the Civic Center south parking lot at the corner of SE Washington St. and N 1st Ave.
What does a Hillsboro utility bill include?
Depending on where you live, the City utility bill can include drinking water, sanitary sewer, surface water management, transportation utility fee, and a South Hillsboro Community Service Fee.
Why is my Hillsboro water bill high?
Common reasons include high CCF usage, irrigation, silent toilet leaks, faucet leaks, water supply line leaks, seasonal sewer average changes, stormwater charges, prior balances, rate changes, or provider/rate classification differences.
Who is responsible for a water leak near my home?
The property owner is responsible for leaks in the supply line between the water meter and the residence. Hillsboro Water is responsible for leaks from the water main in the street to the meter.
Can I get a leak adjustment?
Hillsboro may consider a leak adjustment for residential customers who meet rules including one year of water use history, repair within 30 days of discovery, proof submitted within 60 days of repair, current account status or prior arrangements, no leak adjustment within the past 18 months, and no willful or negligent cause.
Who do I call for a water emergency in Hillsboro?
For business-hours water emergencies, call 503-615-6700. For after-hours emergencies, call the pager at 503-615-6775 and enter your phone number including area code for callback.
What if my Hillsboro-area bill is from TVWD?
If your bill says Tualatin Valley Water District, use TVWD payment and customer service routes instead of the City of Hillsboro Paymentus portal.
Does this page collect payments?
No. This is an informational guide. Use the City of Hillsboro’s official Utility Billing page, Paymentus portal, or Utility Billing phone number for live balance, payment posting, account status and service requests.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.