Roseville Water Department, CA: Bill Pay, Phone and Address
Use official City of Roseville Utilities Customer Care resources to pay your consolidated utility bill online, by automated phone, AutoPay, pay-by-text, mail or drop box. This guide also covers the correct Customer Care phone number, office address, hours, start/stop service, water leak contact, sewer backup help, payment fees and official links.
If you are searching for roseville water department, choose the task closest to what you need. Roseville customers usually want to pay online, make one-time payment, schedule payment, enroll in AutoPay, use pay-by-text, pay by automated phone, mail a payment, use a drop box, start/stop service, or report a water/wastewater issue.
Choose one option. The official action card below updates for online bill pay, one-time payment, AutoPay, pay-by-text, automated phone payment, mail, drop boxes, Customer Care, start/stop service, emergency water/sewer issues and bill assistance.
💳 Pay online — use the official Customer Self Service portal
Use this for: viewing and paying your City of Roseville utility bill online.
Portal tools: pay now, schedule payment, make one-time payment, enroll in AutoPay, pay-by-text and paperless billing.
Fee note: residential and commercial customers can pay by bank account with no fee. Residential Visa, Mastercard and Discover payments are also listed with no fee.
Roseville Water Department Quick Facts Before You Pay
Roseville customers usually receive a consolidated utility bill for City services such as electric, water, sewer and refuse. For bill payment and account help, the correct starting point is City of Roseville Utilities Customer Care.
For payment and billing questions, call 916-774-5300 or toll-free 800-767-3142. For water leaks, water pressure, interruptions, water quality concerns, sewer backup or after-hour water/wastewater emergencies, call 916-774-5750.
What This Roseville Water Department Guide Covers
How to Pay Roseville Water Bill Online
The safest online route is the official City of Roseville Customer Self Service portal. It lets customers view and pay bills, schedule a payment, make a one-time payment without login, enroll in AutoPay or pay-by-text, and sign up for paperless billing.
Open the official payment page
Start with the official City of Roseville Pay Your Utility Bill page.
Open Customer Self Service
Use the official Roseville Customer Self Service bill pay portal.
Choose login or one-time payment
Log in if you want full account tools. Use the one-time payment option if you only need to pay quickly without managing the account.
Check full utility balance
Roseville bills may include water, sewer, refuse and electric. Confirm the service address, due date and total balance before paying.
Save confirmation
Save the confirmation number, payment date, payment amount and account details until your account updates correctly.
Roseville AutoPay, Pay-by-Text and Paperless Billing
The City’s Customer Self Service portal supports AutoPay, pay-by-text and paperless billing. These options are helpful if you want fewer missed due dates and easier monthly account tracking.
AutoPay
Use AutoPay if you want your utility bill paid automatically each billing cycle.
Good for regular billsPay-by-text
Use pay-by-text if you want a faster mobile reminder and payment workflow.
Mobile-friendlyLog in to Customer Self Service
Open the official Roseville bill pay portal.
Choose AutoPay or pay-by-text
Follow the portal’s account options. You may need to add a payment method and confirm enrollment.
Confirm the first active bill
Keep paying manually until you confirm AutoPay or pay-by-text is active for your account.
Roseville Utility Bill Automated Phone Payment
Residential and commercial customers can make payments 24 hours a day, seven days a week through Roseville’s automated phone payment system by calling 916-774-5300.
Before calling automated phone payment, keep ready:
- Your City of Roseville utility account details.
- Service address.
- Current balance and due date.
- Payment method.
- A place to write down the confirmation number.
Pay Roseville Utility Bill by Mail or Drop Box
Mail and drop box payments are useful if you prefer check payment, but they are not the best choice for urgent accounts, past-due issues, or service interruption risk.
City of Roseville
P.O. Box 619136
Roseville, CA 95661
Located on East Washington between Vernon Street and Atlantic Street.
Near Utility Customer Care center at 116 South Grant St. Suite 100, on the walkway from the parking garage between the building and the bank.
Do not place cash in drop boxes. Write your account number clearly on check/money order.
Roseville Utilities Customer Care Address, Phone and Hours
For in-person help with utility billing, payments, account access, start/stop service or account questions, use the Utility Customer Care center.
116 South Grant St. Suite 100
Roseville, CA 95678
916-774-5300
Fax/alternate listed: 916-774-5514
Monday through Friday
8:00 a.m. to 5:00 p.m.
Closed weekends and bank holidays.
Start, Stop or Transfer Roseville Utility Service
The City of Roseville allows customers to start, stop or transfer electric, water, wastewater and garbage services. Requests can be submitted up to 60 days in advance and are completed Monday through Friday, excluding holidays, between 8:00 a.m. and 5:00 p.m.
Before calling to start, stop or transfer service, prepare:
- Service address.
- Date service is needed.
- Customer name.
- Social Security number.
- Driver’s license or state ID card.
- Current employer.
- Phone number.
- Mailing address, if different from service address.
Call Customer Care
Call 916-774-5300 or toll-free 800-767-3142, Monday–Friday from 8 a.m. to 5 p.m.
Give at least two business days
The City says to allow at least two business days for the request to be processed.
Ask about deposit requirements
Utility deposits may be required and can often be divided into installments on the monthly utility bill. New residential customers may request a utility credit inquiry to help waive deposit requirements.
Roseville Water Leak, Water Quality, Pressure or Sewer Backup Help
For water service issues, sewer backup or after-hour emergencies, use the water/wastewater number rather than the normal billing line.
916-774-5750
Use for water leaks, pressure, interruptions, water quality concerns, sewer backup and after-hour emergencies.
916-774-5761
Use for water efficiency information.
916-774-5780
Use for garbage service changes or missed pickup.
916-774-5300
Use for utility bill payment and account questions.
Call 916-774-5750 for:
- Water leak or suspected service issue.
- Water pressure issue.
- Water service interruption.
- Water quality concern.
- Sewer backup.
- After-hour water or wastewater emergency.
Roseville Utility Bill Assistance, Rebates and Rate Help
If paying the bill is difficult, check City assistance and rebate resources before the account becomes more serious. The official payment page points customers toward assistance programs and rebates for managing utility bill costs.
Use official assistance resources if you need help managing utility bill payments.
Check water and utility rebate resources for savings opportunities.
Call 916-774-5300 and ask what options apply to your account.
Ask early if you are worried about paying on time.
Roseville Utility Bill Payment Options Compared
Choose your payment method based on convenience, timing and whether you need account help. Online and automated phone payment are best for speed. Customer Care is better for complex account questions.
| Payment option | How it works | Best for | Important warning |
|---|---|---|---|
| Customer Self Service portal | View/pay bill, schedule payment, one-time pay, AutoPay, pay-by-text, paperless billing. | Most customers who want online account control. | Use the official roseville.ca.us/billpay link. |
| One-time payment | Pay without full login inside the official portal. | Quick payment. | Save confirmation number. |
| Automated phone | Call 916-774-5300, available 24/7 for automated payments. | Customers who prefer phone payment. | Commercial customers can use bank account info only. |
| AutoPay / ABD | Automatic debit program or portal AutoPay options. | Avoiding missed due dates. | Confirm enrollment before relying on it. |
| Mail payment to City of Roseville, P.O. Box 619136, Roseville, CA 95661. | Non-urgent check payment. | Do not use mail for urgent account problems. | |
| Drop box | Use drive-up or walk-up payment box. | After-hours check payment. | Do not put cash in drop boxes. |
| Customer Care center | Visit 116 South Grant St. Suite 100 during business hours. | Account questions, start/stop service and billing help. | Closed weekends and bank holidays. |
Official Roseville Water Department Links and Resources
Use these official links first. They help avoid fake payment portals, wrong Roseville city results, old utility phone numbers and unrelated third-party bill payment pages.
💳 Customer Self Service
Official City of Roseville online utility account portal for bill payment and account management.
Open Bill Pay Portal✅ Pay Your Utility Bill
Official page explaining online, phone, AutoPay, mail and drop box payment options.
Open Payment Page☎️ Contact Customer Care
Official contact page with phone numbers, hours and water/wastewater emergency number.
Open Contact Page🏠 My Utility Account
Official page for start/stop service, account privacy, water, wastewater and utility service details.
Open My Utility Account❓ Utility Billing FAQs
Official FAQ for hours, billing cycle, mail payment, rates and common customer questions.
Open Billing FAQs🚨 Water/Sewer Issues
Call for water leaks, pressure, interruptions, water quality, sewer backups and after-hour emergencies.
Call 916-774-5750Roseville Utilities Customer Care Office Map and Address
The Utility Customer Care center is listed at 116 South Grant St. Suite 100, Roseville, CA 95678. Use this location for in-person utility billing and account help during business hours.
City of Roseville Utility Customer Care
116 South Grant St. Suite 100, Roseville, California 95678.
City of Roseville Civic Center
311 Vernon St, Roseville, California 95678.
Roseville Water Department Phone Numbers, Hours and Addresses
Use this quick table when you need to pay, call, visit, mail a payment, start/stop service or report a water/wastewater problem.
| Need | Official detail | Best action |
|---|---|---|
| Customer Care / bill payment | 916-774-5300 | Call for billing, payments, start/stop service and account questions. |
| Toll-free Customer Care | 800-767-3142 | Use for Customer Care from outside the local calling area. |
| Water/sewer issue or emergency | 916-774-5750 | Use for water leaks, pressure, interruptions, quality concerns and sewer backup. |
| Water efficiency | 916-774-5761 | Use for water efficiency information. |
| Trash/recycling service | 916-774-5780 | Use for garbage service change or missed pickup. |
| Customer Care office | 116 South Grant St. Suite 100, Roseville, CA 95678 | Visit Monday–Friday, 8 a.m.–5 p.m. |
| Mail payment | City of Roseville, P.O. Box 619136, Roseville, CA 95661 | Use for non-urgent check payment. |
| City address | 311 Vernon St, Roseville, CA 95678 | Main City of Roseville address. |
FAQs About Roseville Water Department Bill Pay
How do I pay my Roseville water bill online?
Use the official City of Roseville Customer Self Service portal at roseville.ca.us/billpay. You can view/pay your bill, schedule payment, make one-time payment, enroll in AutoPay or pay-by-text, and sign up for paperless billing.
What is the Roseville Water Department phone number for billing?
For utility billing, payment questions and Customer Care, call 916-774-5300. Toll-free Customer Care is 800-767-3142.
What is the phone number for Roseville water or sewer emergencies?
Call 916-774-5750 for water leaks, water pressure, interruptions, water quality concerns, sewer backup and after-hour water/wastewater emergencies.
Where is Roseville Utilities Customer Care located?
The Utility Customer Care center is located at 116 South Grant St. Suite 100, Roseville, CA 95678.
What are Roseville Utilities Customer Care hours?
The customer service counter and phone lines are open Monday through Friday from 8:00 a.m. to 5:00 p.m. The office is closed on weekends and bank holidays.
Can I pay Roseville utility bill by automated phone?
Yes. Call 916-774-5300. The official payment page says residential and commercial customers can make automated phone payments 24 hours a day, seven days a week.
Is there a fee to pay Roseville utility bill online?
The official payment page says residential and commercial customers can pay via bank account with no fee. Residential customers can pay with Visa, Mastercard or Discover with no fee. Certain commercial card payments may have a 2.95 percent fee with a $1.95 minimum.
Where do I mail my Roseville utility payment?
Mail payment to City of Roseville, P.O. Box 619136, Roseville, CA 95661. Include your account information and do not mail cash.
How do I start or stop Roseville utility service?
Call Customer Care at 916-774-5300 or toll-free 800-767-3142, Monday through Friday from 8 a.m. to 5 p.m. The City says to allow at least two business days for processing.
Does Roseville bill water separately?
For most customers, Roseville provides a consolidated utility bill. The City says it provides electric, water, sewer and refuse for everyone residing within city limits, and those charges appear on the utility bill.
Best Way to Pay Roseville Water Department Bill in 2026
The best path is simple: use the official City of Roseville Customer Self Service portal for online payment, one-time payment, scheduled payment, AutoPay, pay-by-text and paperless billing. For questions, call Customer Care at 916-774-5300.
For in-person help, visit 116 South Grant St. Suite 100, Roseville, CA 95678, Monday through Friday from 8 a.m. to 5 p.m. For water leaks, pressure issues, water quality concerns, sewer backups or after-hour emergencies, call 916-774-5750.
Important Notice: This article is an independent informational guide and is not the City of Roseville, Roseville Utilities Customer Care, Environmental Utilities, Customer Self Service portal, or an official payment processor. Payment links, fees, phone numbers, office hours, deposit rules, service request timing, mailing addresses and emergency contacts can change. Always verify urgent billing, account, start/stop service or emergency matters directly with the City of Roseville.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.