Roseville Water Bill & Service Help
Need to pay a City of Roseville utility bill, make a one-time payment, enroll in AutoPay, start or stop water service, report a leak, handle sewer backup, find a drop box, or ask for bill assistance? Use the task cards first so you reach the right official route.
Fast Answer: Pick the Right Roseville Utility Task
Use Customer Self Service to view and pay your bill, schedule payment, manage AutoPay and paperless billing.
Account loginUse the official City payment page when you want a quick payment without account registration.
Pay optionsCall Utilities Customer Care at 916-774-5300 or 800-767-3142.
Call billingCall 916-774-5750 for leaks, pressure, interruptions, water quality, after-hour emergencies or sewer backup.
Call water serviceFirst, Confirm This Is City of Roseville, California
There are multiple Roseville water billing pages online, including Roseville, Michigan and Roseville, Minnesota. This guide is only for City of Roseville, California utilities.
Use this page if…
- Your bill says City of Roseville Utilities or Roseville, California.
- You use the City of Roseville Customer Self Service system.
- Your billing contact is 916-774-5300.
- Your Utilities Customer Care office is 116 S Grant St.
- Your bill may include electric, water, wastewater, garbage and recycling.
Stop and verify if…
- Your bill says Roseville, MI or Roseville, MN.
- Your bill is from a private utility or another district.
- The payment page does not use roseville.ca.us, css.roseville.ca.us or an official linked payment provider.
- Your account number cannot be recognized and this is your first bill.
- You recently moved and the account may not have generated its first statement yet.
City of Roseville Utility Bill Payment Options
The City’s utility bill can include water plus other city utilities. Choose the method based on speed, fees, account access and whether you need help with a past-due balance.
| Payment method | Official detail | Best for | User warning |
|---|---|---|---|
| Customer Self Service account login | View and pay bill online, pay now or schedule payment, enroll in AutoPay or pay-by-text, and sign up for paperless billing. | Regular customers who want bill history, scheduled payments and account management. | Use the official CSS login page linked by the City. |
| One-time payment | Official payment page links a one-time payment option without full login. | Quick payment when you have account details but do not want to register. | Confirm the service address and amount before submitting. |
| Automated phone payment | Residential and commercial customers can make payments 24/7 by calling 916-774-5300. | Customers who prefer phone payment or cannot access the portal. | Commercial phone payment uses bank account information only. |
| Bank account online payment | Residential and commercial customers can pay via bank account with no fee. | Avoiding card fee risk and recurring payment setup. | Confirm account/routing information carefully. |
| Residential card payment | Residential customers can pay with Visa, MasterCard or Discover with no fee. | Residential users wanting card convenience. | Commercial card rules differ. |
| Drop box | Drive-up box on East Washington and walk-up box near Utilities Customer Care at 116 S Grant St. Suite 100. | Local non-urgent payment drop-off. | Not ideal if same-day posting or shutoff risk matters. |
| Customer Care center | Utilities Customer Care at 116 S Grant St, Roseville, CA 95678. | Billing questions, deposits, service changes, assistance and account problems. | Office hours are Monday–Friday, 8 AM–5 PM. |
CSS Login, Quick Pay and Brand-New Account Problems
Account login
Use email address and password in Customer Self Service to view account information, pay bills and make requests or inquiries.
Quick pay
Use the one-time payment route when you only need a quick bill payment and do not want full account registration.
Brand-new customers
Your account number may not be recognized until after your first statement has been generated.
- Use the exact account number from the current bill.
- Verify email address spelling and password.
- Check whether this is a brand-new account with no first statement yet.
- For urgent matters, call 916-774-5300 instead of submitting only an online contact form.
- Save payment confirmation until the account shows paid.
Roseville Utility Payment Fees and Returned Payment Rules
Bank account
Residential and commercial customers can pay by bank account with no fee.
Residential card
Residential customers can pay using Visa, MasterCard or Discover with no fee.
Commercial card
Commercial customers choosing MasterCard or Discover have a 2.95% fee with a $1.95 minimum.
Returned payment
First returned check payment: $25 fee. Subsequent returns: $35 fee. Two returned items within six months can stop check acceptance by the bank.
Utility Payment Drop Boxes and Office Visit Details
Drive-up drop box
Located on East Washington between Vernon Street and Atlantic Street.
Walk-up drop box
Near Utilities Customer Care at 116 South Grant St. Suite 100, on the walkway from the parking garage between the building and the bank.
Customer Care office
116 South Grant St, Roseville, CA 95678. Office hours: Monday–Friday, 8 AM–5 PM.
AutoPay, Pay-by-Text, Paperless Billing and Automated Bank Draft
AutoPay / scheduled payment
Customer Self Service lets customers enroll in AutoPay and schedule payment so bills are paid more predictably.
Pay-by-text
The official payment page lists pay-by-text as a CSS feature for customers who want mobile reminders and payment convenience.
Paperless billing
Customers can sign up for paperless billing through Customer Self Service.
Automated Bank Draft: Roseville’s ABD program electronically debits the total utility bill amount from your bank account on the bill due date, or the first business day after. You can enroll at Customer Care or by calling 916-774-5300.
Start, Stop or Transfer Roseville Utility Service
Roseville lets customers start, stop or transfer electric, water, wastewater and garbage services. You can submit requests up to 60 days in advance.
| Service action | Official detail | What to prepare |
|---|---|---|
| Start / stop / transfer service | Call Customer Care at 916-774-5300 or 800-767-3142, Monday–Friday, 8 AM–5 PM. | Service address, requested date, customer name, phone, ID and mailing address if different. |
| Processing time | Please allow at least two business days for the request to be processed. | Do not wait until move-in day unless absolutely necessary. |
| Request window | You can submit a request up to 60 days in advance. | Submit early for rentals, closings, new home purchases and business moves. |
| Same-day residential request | No fee for residential same-day service requests during regular business hours. | Call early in the day and confirm availability. |
| Outside regular hours | $85 charge for same-day service outside regular business hours, Monday–Friday 8 AM–5 PM. | Service outside hours is available Monday–Friday 5 PM–8 PM, subject to availability. |
| Utility deposits | Deposits may be required and can typically be divided into installments on the monthly bill. | New residential customers can ask about credit inquiry options to waive deposit requirements. |
Having Trouble Paying? Call Roseville First
Official assistance route: Roseville says customers having trouble paying should call first. The City may help with a payment arrangement, due-date extension or partial payment, and also lists other assistance options.
Payment arrangement
Ask before the account is too far past due. Bring account number, amount due and a realistic payment date.
Due-date extension
Roseville may be able to extend the due date depending on account status and program rules.
Rate assistance / rebates
Check assistance programs and rebates if the bill is consistently too high.
Water Leaks, Pressure, Interruption and Water Quality Concerns
Water issues
Call 916-774-5750 for water leaks, water pressure, interruptions, water quality concerns or after-hour emergencies.
Water efficiency
Call 916-774-5761 for water efficiency information, conservation and usage reduction help.
High bill
Check irrigation, toilet leaks, softeners, hose bibs, outdoor water use and bill line items before disputing.
After-hour water
Use the water service number for after-hour emergencies, not the billing contact form.
Sewer Backup or Multiple Drains Backing Up? Call the City First
Roseville’s rule: Before calling a plumber for sewer backup signs, call 916-774-5750. The City can check whether the problem is in the city sewer system or a private sewer line, which may help avoid unnecessary plumber costs.
Strong sewer warning signs
- Multiple drains backing up at the same time.
- Gurgling toilets or drains.
- Water coming up through floor drains.
- Sewage backing up in tubs or showers.
- Slow drains across multiple fixtures.
What to do first
- Stop using water immediately.
- Turn off washing machines, dishwashers, showers and sinks.
- Call 916-774-5750 and describe what you see.
- Keep children and pets away from the affected area.
- Limit spread with towels if safe.
Trash, Recycling and Wastewater Lines on the Utility Bill
Roseville utility customers often call the water department for a bill that also includes garbage, recycling, wastewater or electric. Use the correct route for each issue.
| Issue | Correct contact / route | Why it matters |
|---|---|---|
| Billing question for any utility line | Utilities Customer Care: 916-774-5300. | Customer Care handles account inquiries and utility billing questions. |
| Water leak, pressure, interruption, quality | Water service: 916-774-5750. | This is the service route, not just payment support. |
| Sewer backup | Wastewater collections / Call Us First: 916-774-5750. | The City can check public sewer first before you spend on a plumber. |
| Garbage service change or missed pickup | Trash & Recycling: 916-774-5780. | Use this for bin/service pickup issues, not water pressure problems. |
| Trash day reminder | City garbage day reminder page. | Use reminders to avoid missed pickup confusion. |
Rates, Rebates and High Bill Checks
Utility rates
Roseville posts rate resources for electric, water, wastewater and trash/recycling. Use the current rate page before comparing bills.
Water rebates
Check water rebates and efficiency programs before replacing irrigation parts, toilets or other water-using equipment.
High bill review
Separate water use, wastewater, electric, garbage, prior balance and returned payment fees before calling.
Roseville Utilities Customer Care Map and Visit Planning
Use this map for Utilities Customer Care at 116 South Grant Street, Roseville, CA 95678. For active leaks or sewer backup, call before visiting.
Customer Care center
116 South Grant St, Roseville, CA 95678. Account inquiries and utility billing questions.
Office hours
Monday–Friday, 8 AM–5 PM. Phone hours are also Monday–Friday, 8 AM–5 PM.
City Hall / general city address
311 Vernon St, Roseville, CA 95678. Use Utilities Customer Care for billing tasks.
Common Roseville Water Bill Mistakes to Avoid
Using the wrong Roseville
This article is for Roseville, California. Roseville MI and Roseville MN have different payment systems and phone numbers.
Calling billing for active water leak
For leaks, pressure, interruptions, water quality and after-hour emergencies, call 916-774-5750 instead of only submitting a billing request.
Calling a plumber before sewer backup check
For multiple drain backups or sewer symptoms, Roseville says to call the City first at 916-774-5750.
Ignoring new-account registration timing
Brand-new accounts may not be recognized until after the first statement is generated.
Assuming all card payments have same fee
Residential and commercial card rules differ. Commercial MasterCard/Discover payment can include a 2.95% fee with a $1.95 minimum.
Reviewing only water line
Your utility bill may include electric, wastewater, trash and recycling. Separate each line before disputing the amount.
Official Roseville Water and Utility Links
Roseville Water Department FAQs
Where do I pay my Roseville CA water bill online?
Use the official City of Roseville Customer Self Service system or start from the City’s Pay Your Utility Bill page at roseville.ca.us.
What is the Roseville utility billing phone number?
Call Utilities Customer Care at 916-774-5300. The toll-free number is 800-767-3142.
What is the Roseville water service phone number?
Call 916-774-5750 for water leaks, water pressure, interruptions, water quality concerns, after-hour emergencies and sewer backup issues.
Where is Roseville Utilities Customer Care located?
Utilities Customer Care is located at 116 South Grant St, Roseville, CA 95678.
What are Roseville utility customer service hours?
Phone and office hours are Monday through Friday, 8 AM to 5 PM.
Can I pay a Roseville utility bill by phone?
Yes. Residential and commercial customers can make automated phone payments 24 hours a day, seven days a week by calling 916-774-5300.
Does Roseville charge fees for utility bill payment?
Residential and commercial customers can pay by bank account with no fee. Residential customers can pay with Visa, MasterCard or Discover with no fee. Commercial customers choosing MasterCard or Discover have a 2.95% fee with a $1.95 minimum.
What is the Roseville returned payment fee?
If a check payment is not honored by the bank, the first return is charged $25. Subsequent returns are charged $35. Two returned items within six months can cause check payments to no longer be accepted by the bank.
Where are the Roseville utility payment drop boxes?
There is a drive-up payment box on East Washington between Vernon Street and Atlantic Street, and a walk-up box near Utilities Customer Care at 116 South Grant St. Suite 100.
How do I start, stop or transfer Roseville utility service?
Call Customer Care at 916-774-5300 or 800-767-3142. You can submit a request up to 60 days in advance and should allow at least two business days for processing.
Who do I call before calling a plumber for sewer backup?
Call Roseville at 916-774-5750 first. The City can check whether the issue is in the City sewer system or a private sewer line.
What if I cannot pay my Roseville utility bill?
Call Utilities Customer Care first. Roseville says it may help with a payment arrangement, due-date extension or partial payment, and also lists assistance program resources.
Does this page collect Roseville water payments?
No. This is an informational guide. Use the official City of Roseville website and Customer Self Service system for live payment, account balance, service status and official help.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.