Fullerton Water Bill & Service Help
Need to pay a City of Fullerton water bill, fix a customer ID login issue, pay by phone, start or stop service, set up AutoPay, ask about shutoff or reconnection fees, understand a high bill, request a meter test, or report an after-hours water/sewer emergency? Use the task cards below for the official route.
Fast Answer: Pick the Right Fullerton Utility Task
Use Fullerton’s Utility Self-Service portal. Online payments are posted in real time and currently have no added charge.
Pay onlineCall 877-768-8795 24/7. Have your new account number and customer number ready.
Phone pay detailsCall Utility Services at 714-738-6890. Email requests to terminate service are not accepted.
Start/stop serviceAfter-hours water, street, traffic, sewer, storm drain or park emergency: 714-738-6897.
Emergency infoCity of Fullerton Water Bill Payment Options
Fullerton Utility Services handles water, sanitation, sewer, trash and related utility account billing. Choose the payment method based on urgency, account status and whether you need staff help.
| Payment method | Official detail | Best for | User warning |
|---|---|---|---|
| Online Utility Self-Service | Register, link your utility account and pay online through Fullerton’s Citizen Self Service / Munis Self Service route. | Fast payment, bill access, account history, delivery preferences and utility account tools. | Online portal does not accept eCheck; current online card payments are posted in real time with no additional charge. |
| Pay by phone | Call 877-768-8795 24/7 using check or credit card. Accepted cards include Visa, MasterCard and Discover. | Customers who want automated payment without logging in. | Have your new account number and customer number ready before calling. |
| AutoPay | Free checking-account draft on the bill due date after AutoPay application, signature and voided check are processed. | Recurring payments and fewer missed due dates. | Enrollment begins after the first utility bill has been paid; confirm the bill says “Auto Pay – DO NOT PAY.” |
| Mail payment | Detach the payment stub and send check in the return envelope. Make checks payable to City of Fullerton. | Early check payment. | Do not use mail for shutoff-risk, disconnected, urgent or same-day accounts. |
| In-person payment | City Hall payment center, 303 W. Commonwealth Ave., 1st Floor, Central Cashier. | Cash, check, debit/credit card, complex account questions or disconnection concerns. | Office hours are not every Friday; City Hall is closed alternate Fridays. |
| Drop box | Outdoor drop boxes are on the north side of City Hall for after-hour payments. | Non-urgent check or money-order payment after hours. | Do not use drop box for emergency restoration without calling Utility Services. |
How To Pay Fullerton Water Bill Online
Start from the official City page
Open Fullerton’s official Pay Utility Online page, then use the Utility Self-Service / Munis Self Service portal. Avoid ad-style payment websites.
Create or log into your profile
New users should register with email, verify the account and log in before linking a utility account.
Link your utility account
Use your account number and updated customer ID. If your old customer ID started with 0, replace that first digit with 9.
Pay by card
Fullerton says online payments can be made by credit card only, including Visa, MasterCard or Discover. eCheck is not accepted in the online portal.
Save the confirmation
Keep the confirmation number, payment date, amount, account number and card/payment details until the account shows paid.
Fullerton Water Bill Pay by Phone
Phone payment number
Call 877-768-8795 to pay by phone 24 hours a day, 7 days a week.
Have these ready
New account number, customer number, service address, card or check details, and a place to write the confirmation number.
Accepted payment
The official page lists phone payment by check or credit card, including Visa, MasterCard and Discover.
Fullerton Account Number and Customer ID: Common Login Mistake
What stayed the same
The City says the account number remains the same. Use it exactly as shown on your current utility bill.
What changed
The customer identification number changed. Example: if your old customer ID was 0123456, it becomes 9123456.
Fullerton Utility Bill AutoPay
How AutoPay works
AutoPay is a free checking-account draft. Once enrolled, the amount due is drafted from your bank account on the due date shown on the bill.
What to submit
Complete the AutoPay Enrollment Application, sign and date it, and return it with a voided check.
How to know it is active
The City says enrollment is complete when your bill is marked “Auto Pay – DO NOT PAY.”
| AutoPay issue | Official detail | Smart action |
|---|---|---|
| Enrollment timing | Enrollment begins after your first utility bill has been paid. | Keep paying manually until the AutoPay notice appears. |
| Already-issued bill | The application says enrollment cannot be processed if a bill has already been issued. | Call Utility Services if you are unsure whether AutoPay will cover the current bill. |
| Cancel or modify | Written notice must be given at least 20 days before the AutoPay debit date shown on the bill. | Do not close/change bank accounts before confirming cancellation. |
| Paramedic subscription | The AutoPay form notes the Paramedic Subscription Program fee is no longer included with the water bill. | Contact the Fire Department at 714-738-6341 for that subscription fee if needed. |
Start or Stop Fullerton Water Service
Official route: To start water service, call Utility Services at 714-738-6890. Customer Service Representatives can take information over the phone. Trash service is included for residential and multi-family accounts.
| Service task | Official detail | Best user step |
|---|---|---|
| Start service | Call Utility Services at 714-738-6890. Previously occupied homes should call at least two business days before service is needed. | Have name, address, home phone, driver license, SSN, employment info, emergency contact and landlord info if renting. |
| Deposit | Starting service requires a deposit of twice the average monthly bill. Deposit must be paid before service can begin. | Ask for the exact deposit and establishment charges before move-in. |
| Brand-new home | The City may need an extra day or two to create a new account. | Do not wait until move-in day. |
| Stop service | Call 714-738-6890 with termination date, forwarding address and phone number. Email requests are not accepted. | Call at least one business day before the desired termination date. |
| Final bill | A pro-rated final bill is prepared and sent 2–3 weeks after the termination date. | Keep forwarding address and payment proof until final bill is closed. |
Fullerton Late Charge, Shutoff and Reconnection Fees
These are the posted utility collection and miscellaneous charges shown by Fullerton Utility Services. Always confirm current fees with the City before paying a disconnected or shutoff-risk account.
| Fee / charge | Posted amount | When it matters |
|---|---|---|
| Late charge | $21.00 or 10%, whichever is greater | Past-due utility accounts. |
| Special posting / shutoff charge | $83.00 | Shutoff-related account action. |
| Reconnection charge | $73.00 | Standard service restoration after disconnection. |
| Reconnection charge — day of request | $98.00 | When reconnection is requested same day. |
| Outside-hours reconnection | $432.00 | After-hours water turn-on or restoration request. |
| Returned item | $25.00 | Returned payment item. |
After-Hours Water Turn-On: Avoid the $432 Mistake
After-hours fee
The City’s after-hours water turn-on page lists a $432.00 charge, or the current fee adopted by resolution, plus any other charges.
Next business day call
Customers must contact Utility Services at 714-738-6890 by 10:00 a.m. the next business day to arrange payment and required information.
Be on-site
The City recommends the customer be on-site when water is turned on. If usage is detected and the customer is not present, water may be left off.
High Fullerton Water Bill: What To Check First
Billing-period length
Fullerton explains that some bills during the billing-system transition reflected longer-than-usual billing periods. Compare previous and current read dates.
Usage tier changes
The City expanded water usage tiers during the transition to help reduce the impact of longer billing periods.
Payment plans
Fullerton says payment plans are available to help manage costs. Call 714-738-6890 for assistance.
Compare usage, not only dollars
Check previous read date, current read date, gallons used, number of billing days and whether the account is monthly or bi-monthly.
Check common leaks
Look for running toilets, irrigation leaks, hose bib leaks, water heater issues, pool filling and softener/filtration system cycling.
Review account history
Use Utility Self-Service to view/pay bills, review account activity and check consumption history where available.
Call before fees grow
If the bill is high and due soon, call Utility Services at 714-738-6890 about the bill, possible payment plan and next steps.
Meter Test, Check Read and Related Fees
| Service / fee | Posted amount | What to know first |
|---|---|---|
| Check read charge | $76.00 | Ask when this applies before requesting field verification. |
| Meter test fee — 1 inch or smaller | $303.00 | Fee must be paid before scheduling the meter test. |
| Meter test fee — 1½ inch and 2 inch | $248.00 | Call Utility Services at 714-738-6890 to arrange payment and scheduling. |
| Inaccessible meter charge | $70.00 | Keep meter access clear for reads, testing and service work. |
| Damaged / cut lock fee | $95.00 | Do not tamper with City locks or meter equipment. |
| Meter reinstallation fee | $142.00 | Applies when meter reinstallation is required. |
Fullerton Water Quality Report and Drinking Water Questions
Annual water quality report
Fullerton electronically publishes the annual Consumer Confidence Report, also called the Water Quality Report.
Testing note
The City says staff perform more than 4,000 tests each year, and OCWD’s lab tests for more than 500 compounds.
Physical copy
Residents may request a physical copy of the CCR by calling 714-738-2835.
Watering, Drought Rules and Conservation
Check current level
Fullerton posts current conservation restrictions by shortage level. Rules can affect watering days, pool covers and leak repair timing.
Watering times
Past City guidance for shortage rules includes watering before 9 a.m. or after 6 p.m. when restrictions apply.
Fix leaks quickly
During conservation levels, faulty sprinklers or leaks may need repair within a posted timeframe. Check the active restriction page.
After-Hours Water, Sewer, Storm Drain or Street Emergency
After-hours emergency
Call 714-738-6897 for after-hours water, streets, traffic, sewer, storm drain or park service emergency.
Billing / account help
Call 714-738-6890 during regular business hours for utility billing, start/stop, disconnection and account issues.
Police, fire or medical
For emergencies requiring Police, Fire or Paramedic assistance, call 9-1-1.
Who To Call for Fullerton Water Department Help
| Need help with… | Official contact / route | Use this when… |
|---|---|---|
| Water bill, account, start/stop, disconnection, AutoPay, payment posting | Utility Services: 714-738-6890 | Your issue is billing, account, service setup or service restoration. |
| 24/7 phone payment | 877-768-8795 | You want automated payment by check or credit card. |
| Online payment and portal | cityoffullerton.com/munisselfservice | You want to register, link account, pay bill or change delivery preferences. |
| After-hours water / sewer / storm drain emergency | 714-738-6897 | There is an active after-hours field emergency. |
| Water Quality Report physical copy | 714-738-2835 | You want a mailed copy of the Consumer Confidence Report. |
| Paramedic Subscription Program | Fire Department: 714-738-6341 | You need to pay or ask about the $46 paramedic subscription fee noted on the AutoPay form. |
| In-person utility payment | 303 W. Commonwealth Ave., 1st Floor, Central Cashier | You need cashier help, cash/card/check payment or complicated account review. |
Fullerton Utility Services Map and Visit Planning
Use this map for City Hall, Utility Services and the Central Cashier. For active after-hours water or sewer emergencies, call 714-738-6897 instead of driving to City Hall.
Customer service counter
303 W. Commonwealth Ave., 1st Floor, Central Cashier, Fullerton, CA 92832.
Utility Services hours
Monday–Thursday, 7:30 a.m.–5:00 p.m.; every other Friday, 7:30 a.m.–4:00 p.m.; City Hall closed alternate Fridays.
Drop box
Outdoor drop boxes are located on the north side of City Hall for after-hour payments.
Local Fullerton Utility Tips That Save Time
Do not use old customer ID blindly
If the portal rejects your account, replace the old leading 0 in the customer ID with 9 before calling.
Online portal does not accept eCheck
Use the 24/7 phone payment line if you want to pay by check/eCheck. Online portal payment is credit card only.
Call early for move-in service
Previously occupied homes should call at least two business days before service is needed; brand-new homes may need extra setup time.
After-hours turn-on is expensive
Plan service restoration during regular hours when possible. The after-hours water turn-on fee is much higher.
Official Fullerton Water Department Links
Fullerton Water Department FAQs
Where do I pay my City of Fullerton water bill online?
Use the official City of Fullerton Utility Self-Service / Munis Self Service portal. You can start from the City’s Pay Utility Online page and link your account with the account number and updated customer ID.
What is the Fullerton water bill pay by phone number?
Call 877-768-8795 to pay by phone 24/7 using check or credit card. Have your new account number and customer number ready.
What is the Fullerton Utility Services phone number?
Call Utility Services at 714-738-6890 for utility billing, start/stop service, disconnected service, disconnection risk, AutoPay questions and account help.
Why will my Fullerton customer ID not work?
Fullerton says the account number remains the same, but the customer identification number changed. If your old customer ID started with 0, replace the leading 0 with 9.
Does Fullerton charge extra for online water bill payment?
The City’s Pay Utility Online page says there is currently no additional charge to make an online payment, and online payments are posted in real time.
Can I pay Fullerton water bill online by eCheck?
No. The City says online payments can be made by credit card only. eCheck payments are not accepted through the online portal.
How do I start water service in Fullerton?
Call Utility Services at 714-738-6890. For a previously occupied home, the City recommends calling at least two business days before you want service to begin.
How do I stop Fullerton water service?
Call 714-738-6890 with your termination date, forwarding address and phone number. Email requests are not accepted, same-day termination is not available and the City cannot backdate termination.
Who do I call for a Fullerton after-hours water or sewer emergency?
Call 714-738-6897 for after-hours water, streets, traffic, sewer, storm drain or park service emergency. For Police, Fire or Paramedic emergencies, call 9-1-1.
What should I do if my Fullerton water bill is high?
Compare the billing period dates, gallons used, prior bills, irrigation, leaks and occupancy changes. Fullerton says payment plans are available; call 714-738-6890 for help before the account becomes more difficult to manage.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.