Portsmouth Water Department, OH: Bill Pay, Phone and Address
Use official City of Portsmouth Public Utilities resources to pay your water bill online, register for the customer portal, set up AutoPay, receive e-bills, contact the water billing office, ask about water distribution, confirm office hours, and avoid unofficial third-party payment pages. This guide covers the official AuthorityPay portal, phone number, address, hours, map, contact routing and FAQs.
If you are searching for Portsmouth Water Department bill pay, choose your exact need below. Most users want to pay online, register for the portal, use Quick Pay, set up AutoPay, call water billing, confirm the address and hours, ask about water distribution, or contact the Public Utilities office.
Choose one option. The official action card below updates for AuthorityPay, Quick Pay, portal registration, AutoPay, phone help, billing, distribution, address, hours and contact form.
💳 Pay online — use the official Portsmouth AuthorityPay portal
Use this for: paying your City of Portsmouth water bill online.
Keep ready: account details from your water bill.
After payment: save confirmation number, payment date and amount.
Portsmouth Water Department Quick Facts Before You Pay
The official City Public Utilities page says the Public Utilities office handles the operation of water billing and water distribution. Customers can contact the division for questions related to billing, collections or distribution of water.
The office is listed at 605 Washington St., Portsmouth, OH 45662, phone 740-354-7515, fax 740-351-0167, and hours Monday through Friday, 8:00 a.m. to 4:00 p.m..
What This Portsmouth Water Department Guide Covers
How to Pay Portsmouth OH Water Bill Online
The safest online route is the official Portsmouth AuthorityPay customer portal. The City’s “Pay Your Water Bill” page points customers to this portal for online water bill payment.
AuthorityPay also shows registration, AutoPay and electronic billing options, so regular customers may prefer creating a portal account rather than using only one-time payment.
Open the official payment portal
Go to the official City of Portsmouth AuthorityPay portal.
Choose sign in, register or payment option
If you already have an account, sign in. First-time users can register, and quick-payment options may be available depending on the portal screen.
Enter account details carefully
Use your account number and customer details exactly as shown on the water bill.
Review payment details
Confirm service address, balance, payment amount and any portal instructions before submitting.
Save confirmation
Save the confirmation number, payment date, amount and account details until the payment posts.
Portsmouth Water Bill Quick Pay
The AuthorityPay-style portal is designed for online bill payment and account access. If a Quick Pay option appears, use it only after confirming the account details from your bill.
Before using quick pay
- Keep your water bill nearby.
- Use account details exactly as printed.
- Confirm the service address before payment.
- Save confirmation after payment.
- Call Public Utilities if the bill is past due or the account cannot be found.
Register for Portsmouth Water Portal, AutoPay and E-Billing
The AuthorityPay registration page welcomes users to the City of Portsmouth, OH customer portal and mentions online bill payment, electronic bill delivery and AutoPay signup.
Open AuthorityPay registration
Visit the official Portsmouth AuthorityPay registration page.
Create your customer profile
Use the information requested by the portal and your bill details.
Link your water account
Connect the correct Portsmouth water account before enabling billing preferences.
Choose e-bill or AutoPay
Set electronic billing and AutoPay only after confirming the account and payment method are correct.
Portsmouth Public Utilities Phone Number and Email
For water bill payment questions, billing, collections, distribution questions, customer portal issues, AutoPay, e-billing or account concerns, contact Public Utilities directly.
740-351-0167
Use the City contact form and select “Public Utilities – Water Works.”
Portsmouth Water Department Address and Office Hours
The official Public Utilities page lists the office at 605 Washington St., Portsmouth, OH 45662. The Public Utilities Director profile lists the office as 605 Washington Street, 3rd Floor, Portsmouth, OH 45662.
Public Utilities Office
605 Washington St.
Portsmouth, OH 45662.
Office Hours
Monday–Friday
8:00 a.m.–4:00 p.m.
Before visiting
- Call first if your bill is urgent or account is past due.
- Bring your water bill or account number.
- Bring payment proof if you recently paid online.
- Confirm holiday hours before visiting.
- Ask whether you need the 3rd floor Public Utilities office.
Portsmouth Water Billing and Collections Help
The official Public Utilities page says the office handles water billing and customers can contact the division with questions related to billing and collections.
Common billing reasons to call
- Bill not received or lost bill.
- Online payment not posting.
- Account not found in portal.
- Past-due or collection questions.
- AutoPay or e-billing setup problems.
- Final bill or move-out account question.
Portsmouth Water Distribution Questions
The Public Utilities page says the office also handles the operation of water distribution. For questions about water distribution, service problems, pressure, meter concerns or related water service matters, call the Public Utilities office.
Before reporting a water service issue
- Give the exact service address.
- Describe the problem clearly, such as no water, low pressure, leak, meter issue or discolored water.
- Mention when the issue started.
- Say whether neighbors are affected.
- For immediate danger, call emergency services first.
Portsmouth Public Utilities Address, Map and Directions
The official Public Utilities office address is 605 Washington St., Portsmouth, OH 45662. Call 740-354-7515 before visiting for urgent water bill or account matters.
City of Portsmouth Public Utilities
605 Washington St., Portsmouth, OH 45662. Hours listed: Monday–Friday, 8:00 a.m.–4:00 p.m.
Portsmouth Water Department Phone, Address, Hours and Payment Details
| Need | Official detail | Best action |
|---|---|---|
| Online water bill payment | Portsmouth AuthorityPay portal | Pay online, register, e-bill or AutoPay. |
| Public Utilities phone | 740-354-7515 | Call for billing, collections and water distribution questions. |
| Office address | 605 Washington St., Portsmouth, OH 45662 | Call before visiting for urgent account issues. |
| Office hours | Monday–Friday, 8:00 a.m.–4:00 p.m. | Confirm holiday changes before visiting. |
| Fax | 740-351-0167 | Use only when the office requests documents by fax. |
| Director | Crystal Weghorst | Listed as Public Utilities / Water Works director. |
| cweghorst@portsmouthoh.org | Use for non-urgent department contact. | |
| Online contact form | Select “Public Utilities – Water Works” | Use through the official City contact form. |
Official Portsmouth Water Bill Links and Resources
Use these official resources first. They help avoid fake bill-pay pages, wrong phone numbers, outdated payment links and confusion with Portsmouth water departments in other states.
💳 AuthorityPay Water Bill
Official customer portal for Portsmouth OH water bill payment.
Open AuthorityPay🧾 Pay Your Water Bill
City page pointing users to the official online water payment portal.
Open Pay Page💧 Public Utilities
Official Public Utilities page with phone, address, hours and responsibilities.
Open Public Utilities👤 Utilities Director
Official profile for Crystal Weghorst, Director of Water Works.
Open Director Profile🔁 Register / AutoPay
Portal registration for online bill, e-billing and AutoPay.
Open RegistrationFAQs About Portsmouth Water Department Bill Pay
How do I pay my Portsmouth OH water bill online?
Use the official City of Portsmouth AuthorityPay portal at portsmouthoh.authoritypay.com to pay your water bill online.
What is the Portsmouth Public Utilities phone number?
The official Public Utilities phone number is 740-354-7515.
Where is Portsmouth Public Utilities located?
The official Public Utilities office is at 605 Washington St., Portsmouth, OH 45662.
What are Portsmouth Public Utilities office hours?
The official Public Utilities page lists hours as Monday through Friday, 8:00 a.m. to 4:00 p.m.
Can I register for Portsmouth water AutoPay?
Yes. The AuthorityPay registration page says customers can pay online, elect to receive bills electronically and sign up for AutoPay.
Who handles Portsmouth water billing?
The City Public Utilities office handles water billing and collections.
Who handles Portsmouth water distribution questions?
The Public Utilities office handles water distribution questions. Call 740-354-7515 for routing.
Who is the Portsmouth Public Utilities Director?
The official City pages list Crystal Weghorst as Director of Public Utilities / Water Works.
What should I do if the payment portal does not find my account?
Check your bill details carefully and call Public Utilities at 740-354-7515 before trying random account numbers.
Is this the official City of Portsmouth website?
No. This is an independent informational guide. Use the official City of Portsmouth and AuthorityPay links in this article before entering payment or account details.
Best Way to Pay Portsmouth Water Department Bill in 2026
The best normal payment route is the official City of Portsmouth AuthorityPay portal. Use it to pay online, register your account, receive bills electronically or set up AutoPay.
For billing, collections, water distribution, payment posting, portal login or office visit questions, call 740-354-7515. The Public Utilities office is listed at 605 Washington St., Portsmouth, OH 45662, with hours Monday through Friday from 8:00 a.m. to 4:00 p.m.
Important Notice: This article is an independent informational guide and is not the City of Portsmouth Ohio, Portsmouth Public Utilities, Water Works, AuthorityPay, or a payment processor. Payment links, phone numbers, hours, fees, portal options, AutoPay rules and water service procedures can change. Always verify urgent or official matters directly with the City of Portsmouth Public Utilities office before acting.