Pay or Fix an Austin Utility Bill
Need to pay a City of Austin water bill, use Quick Payment, start or transfer utility service, request a payment extension, check a high bill, report a water leak, monitor usage with My ATX Water, or understand wastewater averaging? This guide puts the official routes and practical details in one place.
Start Here: Pick the Exact Austin Water Bill Task
Use Quick Payment online or by phone. No login required; transaction fee applies.
Quick PaymentUse Online Customer Care for AutoPay, paperless billing, service changes and usage tools.
Online accountFor account, payment, start/stop service, deposit, high bill and extension help, call 512-494-9400.
Customer CareFor 24-hour Austin Water emergency service, call 512-972-1000. Use 911 for life-safety emergencies.
Emergency contactsHow to Pay a City of Austin Water Bill Online
Austin water bills are paid through City of Austin Utilities / COA Utilities. For a fast payment, use Quick Payment; for history, AutoPay, eBills, service changes or usage tools, use Online Customer Care.
Open the official payment page
Start from the City’s Pay a City of Austin utility bill page or the official Quick Payment page.
Choose quick pay or full account login
Quick Payment works without login. Online Customer Care is better if you need AutoPay, paperless billing, payment extensions, service changes, or usage history.
Enter the account number correctly
For Quick Payment, enter your City of Austin account number including any leading zeroes. Use the newest bill and verify the service address before submitting.
Review payment method and fee
Quick Payment is processed by Paymentus and has a transaction fee. The City says it does not receive any part of the convenience fee.
Save the proof bundle
Save confirmation number, payment date, amount, payment method, account number, and screenshot. Keep it until the account balance updates.
Quick Payment: Fee, Limit, Phone Number and Required Information
Quick Pay by phone
1-833-375-4919
Use for quick payment by phone through the City’s payment partner.
Accepted methods
Quick Payment supports debit/ATM cards, eCheck, Discover, MasterCard, Visa, American Express, PayPal, PayPal Credit, Venmo, Google Pay and Apple Pay.
Fee and limit
Residential Quick Payment convenience fee: $2.79. Residential one-time limit: $1,000. Commercial Quick Payment fee: $8.95.
| Quick Payment requirement | Why it matters | Before you submit |
|---|---|---|
| City of Austin account number with leading zeroes | Wrong or shortened account number can delay matching. | Use the latest bill, not an old screenshot or saved note. |
| Payment amount | Quick pay can be used for same-day posting, but you still need the correct amount. | Call 512-494-9400 if the amount is disputed or service is at risk. |
| Card ZIP / service ZIP or bank routing and checking number | Payment method verification can fail if details are wrong. | Double-check before clicking submit. |
| Confirmation number | Your receipt is the proof if posting is questioned. | Save receipt, screenshot and bank/card record. |
Austin Utility Bill Payment Options Compared
| Payment option | Official detail | Best for | Do not miss this |
|---|---|---|---|
| Quick Payment online / phone | No login required; Paymentus transaction fee applies; same-day posting for one-time Quick Payments. | Urgent payment, disconnected account, or avoiding login. | Use full account number including leading zeroes. |
| Online Customer Care | Register to pay, set AutoPay, sign up for paperless eBills, monitor usage and request service changes. | Ongoing account management. | Register after your utility account is established. |
| AutoPay | Automatic monthly deduction from a bank account through City of Austin Utilities. | Customers who want to avoid late fees. | Keep paying manually until the first AutoPay posts correctly. |
| Pay in person | Utility Customer Service Centers accept cash, personal/cashier’s checks and money orders. | Cash/check payment, account questions and immediate walk-in help. | North and South centers are open Monday–Friday, 8 a.m.–4:30 p.m. |
| Authorized pay stations | Stores such as H-E-B, CVS, Dollar General, Office Depot, Randalls, Walgreens, Walmart and others may accept payments. | Convenient cash/store payment. | Stores may charge a handling fee and provide only bill-payment service. |
| Drop box | Accepts personal/cashier’s checks and money orders only. No cash. | Non-urgent check or money-order drop-off. | Allow 3–5 business days. Do not use for disconnection notices. |
| Mail check, cashier’s check or money order with payment stub to City of Austin Utilities – Payment Processing, PO Box 2267, Austin, TX 78783-2267. | Non-urgent mailed payment. | Do not include paper clips, staples or extra correspondence in the return envelope. |
Austin Water Bill Phone Numbers, Service Centers and Mail
Customer Care
512-494-9400
Monday–Friday, 7 a.m.–9 p.m. CST; Saturday, 9 a.m.–1 p.m. CST.
Outside Austin
888-340-6465
Toll-free customer care for callers outside Austin.
Austin Water emergency
512-972-1000
24-hour emergency services for Austin Water issues.
Mail payment
City of Austin Utilities – Payment Processing
PO Box 2267
Austin, TX 78783-2267
Utility Customer Service Center — North
8716 Research Blvd., Suite 115
Austin, TX 78758
Open Monday–Friday, 8:00 a.m.–4:30 p.m.
Utility Customer Service Center — South
1901 W. William Cannon Drive, Suite 100
Austin, TX 78745
Open Monday–Friday, 8:00 a.m.–4:30 p.m.
Start, Stop or Transfer City of Austin Water Service
One account, multiple services: City of Austin utility service may include water, wastewater, electric, solid waste, drainage and street-service charges depending on your address. Customer Care handles residential and commercial utility service changes.
Choose phone, online or walk-in
Start, stop or transfer service by calling 512-494-9400, registering with Online Customer Care, or visiting a walk-in utility customer service center.
Prepare service details
Have the service address, start/stop/transfer date, contact information, account holder details and any landlord/property information ready.
Ask about deposits and initiation fees
The City charges fees and security deposits to start utility service, but also provides ways to waive deposits and refunds deposits with interest when certain conditions are met.
Register after account setup
After the utility account is established, register online to pay bills, set AutoPay, sign up for eBills, monitor usage and request future changes.
Payment Extension, Payment Arrangement and Bill Assistance
Payment extension
A payment extension gives eligible customers a short extension of the bill due date. The full amount is due by the extension due date.
Payment arrangement
A payment arrangement spreads a past-due balance over a specified period while current monthly charges still must be paid in full by the bill due date.
Customer Assistance Programs
Utility bill discounts and emergency financial assistance may be available for qualifying customers facing financial difficulty.
What a City of Austin Utility Bill Can Include
Water and wastewater
Austin Water charges can include water service and wastewater service. Wastewater is commonly based on a wastewater average, not a separate sewer meter at the home.
Electric and other City utilities
Depending on your address, City of Austin Utilities can include Austin Energy electric charges, drainage, solid waste, street service, water and wastewater.
Fees, deposits and assistance
New accounts may involve fees or deposits. Assistance, discounts, payment extensions and arrangements may apply when eligible.
Austin Water Rates and Wastewater Averaging Checkpoints
Current rate year
Austin Water’s rates page lists 2025–2026 rates effective November 1, 2025 for residential, commercial, multifamily, large-volume, wholesale and reclaimed-water customers.
Wastewater averaging
Austin Water calculates wastewater average using meter readings over three consecutive fall/winter months when outdoor use is usually lower.
Your billing cycle matters
Austin Water reads more than 250,000 meters in 20 groups, so your wastewater averaging dates are tied to your bill cycle.
| Wastewater averaging rule | What it means | User tip |
|---|---|---|
| Three fall/winter months | Your wastewater average is based on water meter readings during your assigned three-month averaging period. | Cut back outdoor watering, pool filling and car washing during that period. |
| Minimum usage requirement | Residential customers need at least 60 consecutive days of water use with a minimum of 100 gallons per billing period to calculate the average. | Very low or zero usage can trigger default averaging rules. |
| Zero usage rules | One zero-usage month may be excluded; two zero-usage months can result in a default 5,000-gallon wastewater average for residential accounts. | Do not assume zero use always lowers the sewer charge. |
| Outdoor summer use excluded | Once the wastewater average is set, it does not increase because of later outdoor summer water use. | Saving water during averaging can lower wastewater charges for the next year. |
High Austin Water Bill: Fast Leak, Meter and Usage Check
Indoor leak check
Check toilets, flappers, faucets, water heaters, softeners, humidifiers and under-sink plumbing. A silent toilet leak can run for weeks before you notice.
Outdoor use check
Check irrigation controller schedules, broken sprinkler heads, pool autofill, hose bibs, drip lines and water running to curb/street.
Use My ATX Water
My ATX Water can provide near-real-time daily water use data, leak alerts, customized notifications and water-budgeting alerts.
| What changed | Likely reason | What to do before calling |
|---|---|---|
| Water usage suddenly increased | Leak, irrigation issue, pool refill, meter accuracy change from smart meter, or more people at home. | Check My ATX Water, inspect fixtures, review irrigation and gather repair proof. |
| Wastewater charge changed | Wastewater average changed from your assigned fall/winter averaging period. | Find your bill cycle and review the three averaging months. |
| Total bill rose but water use did not | Electric, drainage, solid waste, street service, deposits, prior balance, payment fee or other City utility charges. | Separate each line item before calling Customer Care. |
| Leak repaired | You may qualify to request a water leak bill adjustment under City rules. | Submit within 90 days of repair with repair receipt/paid invoice, account number, property address, high-bill date range, repair date and repair description. |
My ATX Water: Smart Meter Portal for Usage and Leak Alerts
Daily usage data
Digital meter data is typically available in the portal within 24 hours of consumption, helping customers see unusual spikes faster.
Leak alerts
The portal can send customized notifications for sudden increases in water use that could indicate a leak.
Privacy and opt-out
Meter transmission is encrypted and anonymous. Customers who opted out do not get automated daily water data and may have a monthly manual-reading charge.
Report Water Leaks, Water Issues and Austin Water Emergencies
24-hour Austin Water emergency
512-972-1000
Use for urgent Austin Water service issues.
Austin 3-1-1
3-1-1 or 512-974-2000
Use for non-emergency water issues and City service requests.
Non-emergency water issue
For taste/odor concerns, sewer odors, manhole problems or meter-box issues, contact 3-1-1 or submit a service request.
Before digging
Call 8-1-1
Use Texas 811 before excavation to help prevent underground utility damage.
Local Austin Utility Tips That Save Time
Use Quick Payment for urgent posting
If you received a non-payment disconnection notice, do not use a drop box. Quick Payment can post same day, while drop-box payments can take 3–5 business days.
Do not compare bills without billing cycle context
Austin Water has multiple meter-reading groups. Wastewater averaging dates and billing-cycle timing can differ from a neighbor’s bill.
Use My ATX Water before calling
Daily usage data can show whether a high bill came from one event, a steady leak, irrigation, pool fill or normal seasonal use.
Austin city bill can be multi-utility
Many customers search for “water bill,” but the City bill may also include electric, drainage, solid waste and street-service charges.
Austin Utility Customer Service Map and Visit Planning
Use this map for the North Utility Customer Service Center. Austin also lists a South Utility Customer Service Center at 1901 W. William Cannon Drive, Suite 100. Bring your bill, account number, ID, payment proof and service address.
North walk-in center
8716 Research Blvd., Suite 115, Austin, TX 78758.
South walk-in center
1901 W. William Cannon Drive, Suite 100, Austin, TX 78745.
Drop-box locations
625 East 10th Street, 505 Barton Springs Road, 8716 Research Blvd. Suite 115, and 1901 W. William Cannon Drive Suite 100.
Official Austin Water Bill Links
Austin Water Bill FAQs
Where do I pay my City of Austin water bill online?
Use the official City of Austin Pay a Utility Bill page, COA Utilities Online Customer Care, or the Quick Payment page. Quick Payment works online or by phone without login.
What is the City of Austin utility billing phone number?
Call City of Austin Utilities Customer Care at 512-494-9400. Outside Austin, call toll-free 888-340-6465.
What is the Austin Water emergency number?
For Austin Water 24-hour emergency services, call 512-972-1000. Call 911 first for life-safety emergencies.
Can I pay an Austin utility bill without logging in?
Yes. Quick Payment lets customers pay online or by phone without login. A transaction fee applies, and you need your City of Austin account number including leading zeroes.
What is the Quick Payment phone number?
Call 1-833-375-4919 to make a Quick Payment by phone through the City’s payment partner.
Where do I mail a City of Austin utility payment?
Mail payment with the payment stub to City of Austin Utilities – Payment Processing, PO Box 2267, Austin, TX 78783-2267.
Can I use a drop box if I received a disconnection notice?
No. The City says not to place payment in a drop box if you received a notice of disconnection for non-payment. Use Quick Payment, a walk-in service center or an authorized pay station.
How do I start, stop or transfer Austin utility service?
Call 512-494-9400, use Online Customer Care, or visit a Utility Customer Service Center. Customer Care can help with new service, transfer, disconnection, deposits and initiation fees.
Why did my Austin wastewater charge change?
Austin Water uses wastewater averaging based on three consecutive fall/winter months tied to your billing cycle. Saving water during the averaging period can lower wastewater charges for the next year.
What should I do if my Austin water bill is unusually high?
Check for leaks, review My ATX Water daily usage data, inspect irrigation and indoor fixtures, separate all bill line items, and contact Austin Water Customer Service at 512-494-9400 if the bill still looks wrong.
Is WaterBillsPay.org the official City of Austin website?
No. This is an independent informational guide. Use the official AustinTexas.gov, COAUtilities.com, Austin Water and My ATX Water links for live balances, payment, account status, rates, forms and service actions.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.