Miami-Dade WASD Payment Help
Use this practical guide if you need to pay a Miami water bill, set up Auto Pay, enroll in paperless billing, pay by phone, mail a payment, visit a service center, request a payment extension, reconnect water, start/stop service, or question a high bill.
Miami water billing is usually handled by Miami-Dade Water and Sewer Department, but some condos, landlords, private communities, and local systems may bill separately. Match your provider before paying.
Choose Your Miami Water Bill Task
Use bank account for free online payment or card with processing fee.
Online Quick PayChecking/savings: 1-800-565-1800. Credit card: 1-800-510-0880.
Phone payment numbersAfter payment, call Customer Care so reconnection can be ordered.
Reconnect detailsRequest investigation or adjustment if leak, reading error, pool refill, or vandalism applies.
Adjustments & creditsHow to Pay a Miami Water Bill Online
Open the official Miami-Dade online payment page
Use Miami-Dade Water and Sewer’s Online Quick Pay or My Water & Sewer Account page. Do not enter your account on a random bill-pay result.
Choose bank account or card payment
Miami-Dade says bank-account one-time payment is free. Card payment is available with Mastercard, Visa, American Express or Discover, and the card processor charges a fee.
Register if you want more than one-time payment
Registration lets you view your bill, view water-use history, schedule Auto Pay, enroll in paperless billing, access PDF bills, and add payment methods.
Save proof and check urgent status
Save the confirmation, amount, date, method, and account number. If water was disconnected, payment alone is not enough—call Customer Care as soon as the required payment is made.
Miami Water Bill Payment Methods, Fees and Best Use
| Payment route | Official detail users need | Best for | Official link / action |
|---|---|---|---|
| Online bank account | One-time payment using a bank account is free. Have bank account and routing number ready. | Customers who want to avoid card fees. | Pay online |
| Online credit card | Mastercard, Visa, American Express and Discover are accepted. Miami-Dade’s paperless billing page lists a $3.95 credit-card processing fee. | Fast online card payment when fee is acceptable. | Card fee detail |
| Auto Pay | Free enrollment through the online account. Miami-Dade notes you need to add a bank account before setting up Auto Pay. | Customers who want scheduled automatic payments. | Auto Pay steps |
| Phone bank payment | Call 1-800-565-1800 to pay with checking or savings account. | Customers who prefer phone payment without card route. | Call 1-800-565-1800 |
| Phone card payment | Call 1-800-510-0880 to pay by Mastercard, Visa, American Express or Discover. Miami-Dade lists a $4.49 convenience fee for credit card phone payments. | Phone card payment when the fee is acceptable. | Call 1-800-510-0880 |
| Mail check, cashier’s check or money order to Miami-Dade Water & Sewer Dept, P.O. Box 26055, Miami, FL 33102-6055. | Non-urgent payment only. | Mail details |
Pay by Phone, Mail or In Person
Phone card pay
Call 1-800-510-0880. A $4.49 convenience fee applies for credit-card phone payments.
Call card payMiami-Dade Service Centers, Kiosks and Private Pay Station
| Location type | Address | Accepted payments / timing | Best use |
|---|---|---|---|
| Full-Service Center | Water and Sewer Department, 3071 SW 38th Ave., Miami, 1st Floor. | Cash, major credit cards, debit cards, check, cashier’s check or money order. Monday–Friday, 8 a.m.–4:30 p.m. | Full account help and in-person payment. |
| Full-Service Center | South Dade Government Center, 10710 SW 211th St., Cutler Bay, Suite 105. | Cash, major credit cards, debit cards, check, cashier’s check or money order. Monday–Friday, 8 a.m.–4:30 p.m. | South Dade customers who need in-person help. |
| Full-Service Center | Joseph Caleb Center, 5400 NW 22nd Ave., Miami. | Cash, major credit cards, debit cards, check, cashier’s check or money order. Monday–Friday, 8 a.m.–4:30 p.m. | North/Central Miami in-person bill help. |
| Cashiers only | LeJeune Office, 3575 S. LeJeune Rd., Miami. | Cash, check, cashier’s check or money order. No debit or credit cards. | Cashier payment when card is not needed. |
| Cashiers only / kiosk site | NW Dade Opa-locka Office, 780 Fisherman Street, Opa-locka, Room 130. | Cashier payments and kiosk options. Kiosk card payments before 2 p.m. process same day; after 2 p.m. process next business day. | Northwest Dade payment support. |
| Private pay station | Continental Pharmacy, 505 SW 8th St., Miami. | Cash, check, cashier’s check or money order. No debit or credit cards. Allow one week to process. | Only for non-urgent payment because posting can take a week. |
Paperless Billing, PDF Bill and Auto Pay
Paperless billing
Log in or create a self-service account, then use the Account Home dashboard or Pay Bill page toggle to activate paperless billing.
Paperless stepsView PDF bill
After login, use the left navigation and select View Current Bill (PDF) to see a printable bill online.
PDF bill helpAuto Pay
Create an account, add a bank account, then set up Auto Pay and choose available frequency, timing, and amount options.
Auto Pay helpNeed More Time to Pay?
Official route: Miami-Dade says requests for an extension of time to pay can be made by logging into your account. Use this before the bill becomes a disconnection or reconnection issue.
Do this early
Log in and request the extension before your account is already disconnected.
Check current balance
Do not rely on an old bill amount if penalties, charges, or recent payments changed the balance.
Call if confused
Use 305-665-7477 if you cannot see the extension option or your account status looks urgent.
Reconnect Water Service After Non-Payment
Make the required payment
Use online payment, phone payment, mail/in-person route, or your account menu. Keep your payment confirmation and account information ready.
Call Customer Care right away
If water was disconnected and you paid, Miami-Dade says to call 305-665-7477 as soon as the required payment is made so a reconnect order can be placed.
Turn off all fixtures
Before reconnection, turn off faucets and fixtures. Miami-Dade will not reconnect if water is registering at the meter, and you accept responsibility for preventing water loss or property damage.
Know the timing and fee
If you call before 7 p.m. Monday–Friday, service is reconnected before midnight; otherwise by 10 a.m. If you call by 3 p.m. Saturday/Sunday, same-day reconnection is possible; otherwise by 10 a.m. A $35 reconnection fee applies for each required visit.
High Miami Water Bill: Investigation, Leak Adjustment and Credits
Request investigation
Miami-Dade investigates unusually high bills or water consumption increases of 50 percent or greater than average quarterly consumption at no cost.
High bill infoLeak adjustment
Underground or concealed leaks may qualify after repairs, documentation, photos, and required payment/inspection steps.
Leak adjustment rulesPool credit
A once-a-year pool credit may be allowed for a swimming pool that is emptied and refilled.
Bill adjustments| High-bill clue | What Miami-Dade says to consider | Best next action |
|---|---|---|
| Usage jumped | More people at the property, guests, pool fill, pressure cleaning, hose use, car washing, landscaping, sod, trees, plants, vacation/vacant home, or unusual moisture. | Review high-bill questions |
| Leak was concealed or underground | Repairs must be completed within 30 days after department notification that a possible plumbing problem may exist. | Underground leak rules |
| Meter reading looks wrong | Adjustments may be available for overestimated, underestimated, or incorrect meter readings. | Call 305-665-7477 or use the adjustment page. |
| Vandalism caused water loss | A police report and verified repairs are required for vandalism adjustment consideration. | Vandalism adjustment |
| You want a hearing | Administrative Hearing requests can be made by calling Customer Care or using the listed adjustment contact route. | Call 305-665-7477. |
Rates, Fees and What “ccf” Means on the Bill
Water usage unit
Miami-Dade explains that one ccf equals 100 cubic feet, or 748 gallons. Usage tiers can make higher use cost more per gallon.
Rates pageMeter charge
Residential monthly water charges include a meter charge and water usage. A 5/8-inch meter with 3 ccf is the most common residential meter size.
Meter charge detailsWastewater
Residential wastewater charges include a base facility charge and wastewater usage. High water consumption can affect both water and wastewater portions.
Wastewater ratesStart, Stop or Transfer Miami-Dade Water Service
Start service
Start service online, by phone, or at a service center. Miami-Dade says the property must be in good standing and free of violations or past-due balances.
Start service pageStart-service charges
Miami-Dade lists a $50 deposit each to start water and sewer service, plus a non-refundable $45 service charge, billed on the initial statement.
Fees and depositsStop service
Only the account holder can request stop service. Once requested, service is stopped the next business day between 8 a.m. and noon. Accounts cannot be temporarily deactivated.
Stop service page| Start-service field | What to prepare | Why it matters |
|---|---|---|
| Account holder identity | Social Security or Federal Tax ID, name, contact phone, email, and date of birth for residential customers. | Missing mandatory information can delay processing. |
| Service address | Address, city, state, ZIP, owner/tenant status, lease or closing date, and requested start date. | Miami-Dade says requests may take 2–5 business days to process. |
| Business account | Business name and Federal Tax Number or Employer Identification Number. | Business accounts have different identity requirements. |
| Deposit credit | If an account stays in good standing after two years, Miami-Dade says the deposit is automatically credited or returned at termination. | Keep final-bill and forwarding-address details organized. |
Local Miami Tips Users Actually Need
Confirm Miami-Dade is your provider
Some apartment buildings, condos, HOAs, landlords, private communities, or nearby municipalities may handle billing differently. Before paying, match the provider name on the bill.
Use bank account when fee matters
Online bank-account payment is listed as free, while online and phone card options include processing/convenience fees.
Do not use private pay station for urgent bills
Miami-Dade says the private pay station can take one week to process. Use faster official options when a deadline or disconnection is close.
Turn off fixtures before reconnect
Before asking for reconnection, make sure faucets and fixtures are off. Miami-Dade will not reconnect if water is registering at the meter.
Miami Water Bill Route Helper
This helper does not collect account data. Confirm live balance, fees, eligibility, and service status with Miami-Dade Water and Sewer.
Miami-Dade Water & Sewer Map and Visit Planning
Use the map for orientation only. Verify the correct service center, accepted payment type, and hours before visiting.
Douglas Office
3071 SW 38th Ave., Miami, FL 33146.
In-person hours
Customer service locations are listed Monday–Friday, 8 a.m.–4:30 p.m.
Emergency
For broken/leaking pipes, hydrants, manholes, meters or pump station alerts, call 305-274-9272.
Official Miami Water Bill Links Used in This Guide
Miami Water Bill Payment FAQs
Where do I pay my Miami water bill online?
Use Miami-Dade Water and Sewer’s official Online Quick Pay page or log in to My Water & Sewer Account through Miami-Dade County.
Can I pay a Miami-Dade water bill without registering?
Yes. Miami-Dade says you do not have to register to pay your bill. You can pay online without setting up an account, or pay by phone, mail or in person.
Is online bank payment free?
Yes. Miami-Dade says one-time payment using a bank account is free of charge. Have your bank account and routing number ready.
Is there a credit card fee?
Yes. Miami-Dade’s paperless billing instructions list a $3.95 credit-card processing fee for online card payment, and the phone/mail/in-person page lists a $4.49 convenience fee for credit-card phone payment.
What phone number do I call to pay by bank account?
Call 1-800-565-1800 to pay your water bill with a checking or savings account.
What phone number do I call to pay by credit card?
Call 1-800-510-0880 to pay with Mastercard, Visa, American Express or Discover Card.
What is Miami-Dade Water and Sewer Customer Care number?
Call 305-665-7477. Miami-Dade lists Customer Care phone hours Monday through Friday, 8 a.m. to 7 p.m.
What if my water was disconnected for non-payment?
Make the required payment, then call 305-665-7477 as soon as possible to request reconnection. A $35 reconnection fee applies for each required visit.
Can I get a high-bill adjustment?
Possible adjustment cases include concealed underground or behind-wall leaks, pool refill credit, vandalism, over/underestimated readings and incorrect meter readings. Documentation and repair proof may be required.
How do I start Miami-Dade water service?
Submit a start-service request online, by phone, or at a service center. The property must be in good standing and free of violations or past-due balances. Miami-Dade lists $50 deposits for water and sewer plus a $45 non-refundable service charge.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.