Palm Beach County Water Bill & Service Help
Need to pay a PBCWUD water bill, register for eBill, call customer service, set up Auto Debit, start or stop service, check a high bill, use myAMI alerts, understand deposits, avoid disconnection, or report a water emergency? This guide gives the official path first and keeps every detail practical.
Fast Answer: Choose Your Palm Beach County Water Task
Use the official PBCWater eBill portal for online account access, bill payment, paperless billing and usage history.
Pay / access accountCall 561-740-4600 or 877-477-1305 and choose option 2.
Payment optionsResidential customers can call 561-740-4600 or 877-477-1305, option 4.
Start/stop/changeFor water utilities emergencies, call 561-740-4600 and choose option 1.
Emergency detailsPalm Beach County Water Bill Payment Options
Palm Beach County Water Utilities Department offers online, Auto Debit, phone, mail, bank bill pay, in-person and drop box payment options. Use official PBCWUD pages first to avoid third-party payment delays.
| Payment method | Official detail | Best for | Important warning |
|---|---|---|---|
| Online eBill portal | Pay online with credit/debit card at pbcwater.com / eBill. The County lists MasterCard, Visa, Discover and American Express. | Routine payment, paperless billing, usage history and account access. | Use official eBill only. If login fails, call before creating duplicate account access. |
| Automatic Debit | Sign up through your online account or submit the Auto Debit Authorization Form. | Customers who want the bill paid automatically on the due date. | It may take 1–2 billing cycles. Continue manual payments until your bill shows Auto Debit is active. |
| Phone payment | Call 561-740-4600 or 877-477-1305 and select menu option 2. | Customers who prefer automated phone payment. | Save confirmation details, especially if the bill is near due date. |
| Use the pre-addressed return envelope and return the proper bill portion with payment. | Non-urgent check or money order payment. | Do not send cash. Allow enough time before the due date. | |
| Bank bill pay | Arrange electronic bill payment through your bank using your 10-digit account number. | Customers who schedule payments from a bank account. | Wrong or incomplete account number can delay crediting. |
| In person | Pay at Customer Care Centers in Boynton Beach or Belle Glade. | Cash/card/check/money order payment, account help or urgent confirmation. | Walk-in hours are Monday–Friday, 8 a.m.–5 p.m. |
| Drop box | Drop box transactions received before 9:00 a.m. are credited same business day. | After-hours check or money order payment. | Do not put cash in any drop box. |
PBCWater eBill Registration and Account Access
What eBill does
Online access can show bills, allow online payment, support paperless billing and show usage history.
What you need
Have your PBCWUD account number, ID number from the bill, mailing ZIP code and email address ready.
Maintenance note
If eBill is unavailable early in the morning, retry after the maintenance window or use phone payment if timing is urgent.
Open official eBill
Use ebill.pbcwater.com or start from the County’s Billing & Payment page.
Register or log in
New users should register with account number, ID number and ZIP code. Existing users should use password recovery if needed.
Confirm account before paying
Check the service address, balance, due date and payment amount before submitting payment.
Save confirmation
Keep confirmation number, payment date, amount and account number until the balance updates.
Automatic Debit: Setup, Timing and Returned Payment Risk
Set up online
- Log in at pbcwater.com / eBill.
- Choose Sign Up/Update Auto Debit Info.
- Enter checking or savings account information.
- Verify banking details before submitting.
- Watch for confirmation email.
Set up by form
- Download the Auto Debit Authorization Form.
- Attach a voided check.
- Return in person to Boynton Beach or Belle Glade Customer Service Centers.
- Or mail to PBCWUD, P.O. Box 24740, West Palm Beach, FL 33416.
- Keep paying manually for 30–60 days until Auto Debit appears on your statement.
Palm Beach County Water Phone Numbers, Addresses and Hours
Main Customer Service
561-740-4600
Account, billing, payment and emergency routing.
Boca / Delray
561-278-5135
Use if you are in the Boca or Delray service area.
Western Region
877-477-1305
Belle Glade / western region customer service.
Emergency
561-740-4600, option 1
Water utilities emergency line.
| Location / contact | Official detail | Use for |
|---|---|---|
| Boynton Beach Customer Service Center | 9045 Jog Road, Boynton Beach, FL 33472 | In-person payment, service documents, account help. |
| Belle Glade / Western Customer Service Center | Glades Office Building, 2976 State Road 15, Belle Glade, FL 33430 | Western region walk-in service and account support. |
| Walk-in hours | Monday–Friday, 8:00 a.m.–5:00 p.m. | Visit with bill, ID, account number and any notice. |
| Call center hours | Monday–Friday, 7:30 a.m.–6:00 p.m. | Phone account help, start/stop/change service and billing questions. |
| Mailing contact | PBCWUD, P.O. Box 24740, West Palm Beach, FL 33416 | Official mail, forms and correspondence. |
| Fax | 561-740-4634 | Use if staff specifically requests faxed documents. |
Drop Boxes, Mail and Bank Bill Pay
| Drop box location | Address | Practical note |
|---|---|---|
| Palm Beach County Main Library | 3650 Summit Boulevard, West Palm Beach | Use check or money order only. |
| PBCWUD Customer Service Center | 9045 Jog Road, Boynton Beach, FL 33472 | Main customer service location. |
| Glades Office Building | 2976 State Road 15, Belle Glade, FL 33430 | Western Customer Service Center. |
| West Boca Branch Library | 18685 State Road 7, Boca Raton | Useful for West Boca customers. |
| Belle Glade City Hall | 110 Dr. Martin Luther King Jr. Blvd West, Belle Glade | No cash. |
| City of South Bay | 335 SW 2nd Avenue, South Bay | Write account number clearly. |
| City of Pahokee | 207 Bacom Point Road, Pahokee | Include the proper bill portion if possible. |
Mail payment
Use the pre-addressed return envelope included with your bill and return the proper portion of the bill with payment. Do not mail cash.
Bank bill pay
Contact your bank and use your 10-digit account number. This is not best for urgent accounts because bank bill pay can take time to post.
Start, Stop or Change PBC Water Service
Residential customers: If your address is in the PBCWUD service area, you can start new residential water service by phone. Call 561-740-4600 or 877-477-1305, select option 4, Monday–Friday 7:30 a.m.–6:00 p.m.
| Service task | Official detail | What to prepare |
|---|---|---|
| Confirm provider | PBCWUD serves unincorporated Palm Beach County. If unsure, use the Find Your Provider tool first. | Service address and ZIP code. |
| New residential service by phone | Call 561-740-4600 or 877-477-1305, option 4. PBCWUD says no application is needed for residential phone setup. | Checking account number and routing number; correct property address. |
| Residential documents when visiting/applying | Government-issued photo ID with photo, signature and valid expiration date. | Closing deed, settlement statement or lease signed by property owner. |
| Non-residential service | Previously/currently established non-residential customers can contact Customer Service. Others need non-residential service application and required documents. | Owner/officer ID, SS4 form with Tax ID/EIN, authorization letter if someone else initiates service. |
| Rental property owner | When a tenant vacates, a new account is established in the rental property owner’s name after termination date. | Owner remains billed until a new tenant requests service. |
| Base fee after connection | Once connected, customer pays base facility fee for service availability whether water is used or not. | Do not expect a zero bill just because there was no consumption. |
Deposits, Activation Fee and Refund Rules
Most new residential accounts
PBCWUD lists most new residential accounts as requiring a $110 deposit and $35 account activation fee, paid in advance.
Deposit by meter size
Deposit amounts are based on meter size. A 5/8” x 3/4” account deposit is listed at $110; a 1” meter is listed at $240.
Refund / credit rule
Deposit can be credited after 12 months with good payment history, no more than one past-due notice, no delinquent turnoffs and no uncollectable payment.
| Deposit item | Listed amount | Note |
|---|---|---|
| 5/8” x 3/4” potable water meter | $110 | Common residential size. |
| 1” meter | $240 | Higher deposit than common residential meter. |
| 1 1/2” meter | $400 | Deposit increases with meter size. |
| 2” meter | $675 | Often larger service. |
| Wastewater only / reclaimed water only | $110 | Listed separately in fee schedule. |
| Hydrant meter / high capacity meter | $450–$1,000 | Project or special-use accounts should verify with PBCWUD. |
Late Fees, $35 Delinquent Fee and Service Interruption
Due date matters
Payment must be received by the due date shown on the bill or a late fee is assessed.
14-day risk window
If a past-due balance is not paid within 14 calendar days of the billing due date, the account is subject to disconnection without further notice.
$35 delinquent fee
A $35 delinquent fee can be charged when a disconnect service order is initiated, even if the water has not actually been disconnected.
Palm Beach County Residential Water and Wastewater Rates
PBCWUD’s residential rates increased effective October 1, 2025. The County explains that bills include a fixed Base Facility Fee plus commodity charges for actual consumption.
| Rate item | Official posted amount | Why users care |
|---|---|---|
| Single-family 5/8” x 3/4” base facility fee | Potable water $14.09 + wastewater $25.13 = combined $39.22 | Fixed monthly amount before usage. |
| Single-family 1” base facility fee | Potable water $32.16 + wastewater $57.33 = combined $89.49 | Meter size can make bills higher even with normal use. |
| Single-family 0–4 kgal commodity | Potable water $2.31 + wastewater $2.59 = combined $4.90 | Lowest usage block. |
| Single-family 5–10 kgal commodity | Potable water $5.11 + wastewater $2.59 = combined $7.70 | Common tier for higher household use. |
| Single-family 11–25 kgal commodity | Potable water $9.06 + wastewater $0.00 = combined $9.06 | Check irrigation, pool filling and leaks. |
| Single-family over 25 kgal commodity | Potable water $10.45 + wastewater $0.00 = combined $10.45 | Very high use; inspect for leaks quickly. |
| Multi-family base facility fee | Potable water $11.06 + wastewater $22.01 = combined $33.07 | Do not compare multi-family directly to single-family base fees. |
| Reclaimed commodity | $0.36 | Separate from potable water and wastewater. |
High PBC Water Bill: myAMI, Leaks and Usage Checks
Large one-time use
PBCWUD notes that filling an average swimming pool can use up to 20,000 gallons. A hose left running can use hundreds of gallons.
Common leaks
If household patterns have not changed, common culprits include toilets and irrigation systems.
myAMI tool
myAMI lets customers view water usage in real time, monitor consumption and set usage alerts.
Check myAMI first
Look for continuous flow, unusual overnight use, irrigation spikes or a sudden jump after a specific date.
Inspect common leak points
Check toilets, irrigation valves, hose bibs, pool fill, water softeners, water heater, and wet ground near the service line.
Set alerts before next bill
Use myAMI text or high-usage alerts so leaks are discovered before a full billing cycle passes.
Call with proof
Call 561-740-4600 with account number, service address, usage screenshots, repair proof and bill date if you need review.
Palm Beach County Water Bill Assistance and Alerts
Community Services
Palm Beach County’s Community Services Programs page includes utility assistance resources and directs questions to 1-833-CSD-WILL.
LIHEAP route
The assistance page directs utility assistance applicants to Florida LIHEAP and notes that funding and application slots may be limited.
Delinquent alerts
PBCWUD customers may set account alerts online or contact the call center to opt into email notifications when an account becomes delinquent.
Palm Beach County Water Emergency Phone Number
Emergency route: For PBCWUD water or wastewater emergencies, call 561-740-4600 and choose option 1. This is the emergency path listed on official billing, FAQ and contact pages.
| Problem | Use this contact | What to say |
|---|---|---|
| Water main break or major leak | 561-740-4600, option 1 | Give exact location, cross street, visible water flow and whether road/property is affected. |
| Water or wastewater emergency | 561-740-4600, option 1 | Describe urgency, service address and callback number. |
| Normal account information | 561-740-4600, option 4 | Use for balance, bill, account and start/stop/change requests. |
| Phone payment | 561-740-4600 or 877-477-1305, option 2 | Use payment route, not emergency route. |
| Life-safety emergency | 911 | Use emergency services for immediate danger. |
Who To Call for Palm Beach County Water Department Help
| Need help with… | Official contact | Best next step |
|---|---|---|
| Billing, account, payment, start/stop/change service | 561-740-4600, option 4 | Call with 10-digit account number and service address. |
| Boca / Delray service area | 561-278-5135 | Use if your account is in the Boca or Delray area. |
| Western Region / Belle Glade | 877-477-1305 | Use for western region customer service and phone payment routing. |
| Phone payment | 561-740-4600 or 877-477-1305, option 2 | Use automated payment and save confirmation. |
| Emergency water/wastewater issue | 561-740-4600, option 1 | Call immediately for urgent utility emergencies. |
| Administration, Engineering, Operations, Maintenance, Regulatory Compliance, Backflow, Facility Tours | 561-493-6000 | Use for department routing, not routine bill payment. |
| Contact form | Online contact form | Normal response time is listed as two business days; do not use for emergencies. |
| Utility assistance | 1-833-CSD-WILL | Use Palm Beach County Community Services assistance route. |
PBCWUD Customer Service Center Map and Visit Planning
Use this map for the main Palm Beach County Water Utilities Customer Service Center at 9045 Jog Road, Boynton Beach. Bring the bill, account number, photo ID, payment method and any notice you received.
Main Customer Service Center
9045 Jog Road, Boynton Beach, FL 33472.
Western Region Center
Glades Office Building, 2976 State Road 15, Belle Glade, FL 33430.
Visit checklist
Bring government-issued ID, bill/account number, service address, proof of residency if starting service, and confirmation details if you already paid.
Local PBC Water Bill Tips That Save Time
Use the provider lookup before opening service
PBCWUD serves unincorporated Palm Beach County, but not every Palm Beach County address uses PBCWUD. Verify the provider before paying or applying.
Do not use third-party bill pay for urgent accounts
PBCWUD warns third-party payments may take several days to post, which can lead to late or delinquent status.
Set myAMI and delinquent alerts
myAMI helps catch leaks early. Account alerts can help before service interruption for nonpayment.
Drop boxes are not for cash
Use drop boxes for check or money order only. For urgent confirmation, use phone, online or in-person support.
Official Palm Beach County Water Department Links
Palm Beach County Water Department FAQs
Where do I pay my Palm Beach County water bill online?
Use the official PBCWater eBill portal at ebill.pbcwater.com or start from the County’s Billing & Payment page.
What is the Palm Beach County Water customer service number?
The main Customer Service number is 561-740-4600. Boca and Delray customers can use 561-278-5135, and Western Region Customer Service is 877-477-1305.
How do I pay Palm Beach County Water by phone?
Call 561-740-4600 or 877-477-1305 and select menu option 2 for automated phone payment.
What is the emergency number for PBC Water Utilities?
Call 561-740-4600 and choose option 1 for water utilities emergencies.
Where can I pay in person?
Visit the Boynton Beach Customer Service Center at 9045 Jog Road or the Western Customer Service Center at 2976 State Road 15 in Belle Glade.
What are PBCWUD walk-in and call center hours?
Walk-in hours are Monday through Friday, 8 a.m. to 5 p.m. Call center hours are Monday through Friday, 7:30 a.m. to 6 p.m.
How much is the usual new residential deposit?
PBCWUD lists most new residential accounts as requiring a $110 deposit and a $35 account activation fee paid in advance.
When can my deposit be credited back?
Your deposit may be credited after 12 months if you maintain continuous service, have no delinquent turnoffs, no uncollectable payment and no more than one past-due notice.
What happens if my account is past due?
If a past-due balance is not paid within 14 calendar days of the billing due date, the account is subject to disconnection without further notice. A $35 delinquent fee may apply when a disconnect service order is initiated.
How do I check a high Palm Beach County water bill?
Review recent activities, check toilets and irrigation, then use myAMI to monitor usage and set alerts. If patterns have not changed, call 561-740-4600 with account number and usage details.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.