Joliet Water Bill & Service Help
Need to pay a City of Joliet water bill, call the 24/7 phone payment line, set up free bank draft, monitor usage in the Customer Water Portal, start or stop service, ask about a senior discount, or report a water main break or sewer issue? Use the official task cards below.
Fast Answer: Pick the Right Joliet Water Task
Start from the City Make a Payment page. Online cards and e-checks are accepted through the secured payment route.
Official payment pageCall 877-811-3799 or 815-724-3969 anytime. Phone payments may take 24 hours to post.
Phone payment detailsCall Customer Service at 815-724-3820 or email customerservice@joliet.gov.
Start or stop serviceFor main breaks, hydrant damage, sewer issues or water-system damage, call 815-724-4220.
Emergency helpConfirm This Is City of Joliet Water Billing
Search results can mix Joliet city utility bills, payment centers, third-party payment pages, landlord billing, and other Illinois utility providers. Match your invoice before entering payment details.
Use this guide if…
- Your invoice is from City of Joliet for water, sewer or municipal waste.
- Your official Customer Service phone is 815-724-3820.
- Your bill can be paid through the City Make a Payment page.
- Your office location is 150 W. Jefferson Street, Joliet, IL 60432.
Stop and verify if…
- Your provider is another water district or a landlord/property manager.
- The payment page is not linked from joliet.gov or the official secured payment provider.
- Your water is already off due to non-payment.
- You are trying to report a water main break, sewer issue or hydrant damage through a bill-pay form.
City of Joliet Water Bill Payment Options
Choose the method based on urgency. If water is off or close to service action, avoid delayed payment centers and contact Customer Service after paying.
| Payment method | Official detail | Best for | User warning |
|---|---|---|---|
| Online payment | Visa, MasterCard, American Express, Discover and e-checks accepted through the City’s secured online route. | Fast online payment and confirmation. | $2.10 user fee per payment. Maximum payment is $1,000, but multiple payments are accepted. |
| Automated phone payment | Call 877-811-3799 or 815-724-3969, 24 hours a day, 7 days a week. | Payment outside normal City Hall hours. | $2.10 user fee; automated phone payments have a 24-hour posting delay. |
| Automatic bank draft | Free program. Authorization form and voided check required. Drafts from checking account on due date after acceptance. | Customers who want no recurring payment fee and fewer missed due dates. | May take up to 2 billing cycles; wait for “Bank Draft-Do not Pay” on the bill. |
| Bank online bill pay | Pay electronically through your bank’s bill-pay service. | Customers who prefer their bank interface. | Use correct account details and allow bank processing time. |
| Mail utility payments to P.O. Box 5001, Joliet, IL 60434-5001. | Non-urgent check payment. | Not recommended near due date, shutoff or service-restoration situations. | |
| City Hall / drop box | Pay in person at City Hall or use the drop box outside City Hall. | Billing questions, urgent account help and local payment. | Bring the bill/account details. Drop box is not the same as staff posting review. |
| Local payment centers | Local bill payment centers are available, but a service fee is charged except at City Hall. | Non-urgent payment when City Hall is inconvenient. | Outside municipal-facility payments can be delayed 3–5 business days. Do not use them if water is off. |
How to Pay a Joliet Water Bill Online
Start from the City Make a Payment page
Open the official City of Joliet payment page and choose the utility bill payment option. Do not use a search-ad payment page.
Use the latest invoice
Keep your current water, sewer or municipal waste invoice ready so the account details and amount match.
Review fee and payment amount
The City lists a $2.10 user fee per payment and a $1,000 maximum payment, with multiple payments accepted if needed.
Save proof and call if water is off
Save the confirmation number, date, amount and method. If water is off for non-payment, report the online payment to Customer Service so reinstatement can be handled.
Joliet Water Bill Phone Payment Number
Primary phone pay
877-811-3799
Available 24 hours a day, 7 days a week.
Alternate phone pay
815-724-3969
Use for automated utility bill payment.
Accepted methods
Visa, MasterCard, American Express, Discover and e-checks are accepted.
Free Automatic Bank Draft
How it works
Joliet’s automatic bank draft program is free. The bill amount is deducted from your checking account on the due date after acceptance.
What to submit
Complete the authorization agreement, return it to City Hall and attach a voided check.
When it starts
Acceptance may take up to two billing cycles. Your bill will state “Bank Draft-Do not Pay” once active.
If Your Joliet Water Payment Does Not Show Yet
| Situation | Likely reason | Best next action |
|---|---|---|
| Paid by automated phone but balance still appears due | Phone payments have a 24-hour posting delay. | Do not duplicate payment too quickly; keep confirmation and call Customer Service if urgent. |
| Paid at outside payment center | Outside municipal-facility payments may be delayed 3–5 business days. | Not safe for water-off or near-shutoff accounts. |
| Water is off due to non-payment | City needs payment reported for reinstatement review. | Call Customer Service at 815-724-3820 after paying online or by phone. |
| Bank draft not taking payment yet | Acceptance can take up to two billing cycles. | Continue manual payment until “Bank Draft-Do not Pay” appears. |
Joliet Water Billing Phone, Email, Office and Hours
Customer Service
815-724-3820
Billing, invoice, start/stop service and senior discount help.
customerservice@joliet.gov
Use for written billing or service questions.
Office
150 W. Jefferson Street
Joliet, IL 60432
Hours
Monday–Friday
8:00 a.m.–4:30 p.m.
Start or Stop Joliet Water Service
Official route: For questions about how to start or stop water service, call Customer Service at 815-724-3820 or email customerservice@joliet.gov. For a water-related emergency shutoff, call Public Utilities at 815-724-4220.
Starting service
Prepare service address, move-in date, phone/email, customer name, and any lease, closing or ownership details requested by Customer Service.
Stopping service
Prepare account number, stop date, forwarding address and final bill contact information. Keep confirmation for your records.
Emergency shutoff
If the shutoff is due to a water-related emergency, use the 24-hour Public Utilities line, not the billing office.
Joliet Customer Water Portal: Usage, Leaks and Alerts
What you can view
View water usage in gallons or cubic feet and monitor usage hourly, daily, weekly or monthly.
Alerts
Set alerts when usage is nearing previous-month usage, create vacation alerts and watch overnight usage to find possible leaks.
Signup needs
Use your most recent water bill, email address, account number after the hyphen and bill number from your latest bill.
High Water Bill or Possible Leak: Joliet Checks
Fast test: Turn off all water around the house, including outside spigots, then watch the leak indicator triangle on the meter. If the indicator is moving, water is running somewhere in your system.
Turn off all water
Shut off faucets, outside spigots, humidifiers, ice-maker lines, water softeners and other water-using devices.
Check the meter indicator
If the leak indicator triangle moves while nothing should be using water, investigate immediately.
Check toilets first
The City says most residential plumbing leaks are found in toilet tanks. Check the flapper, overflow tube and water level.
Use the Customer Water Portal
Watch overnight usage, vacation usage and hourly/daily patterns. Continuous usage often points to a leak.
Water, Sewer, Municipal Waste Rates and Invoice Questions
Joliet utility bills are calculated in hundred cubic feet. One HCF equals 748 gallons. Bills are calculated for days of service on water, sewer and municipal waste, plus actual water consumption.
HCF billing
1 HCF equals 748 gallons. Compare usage in HCF before assuming the dollar amount alone is wrong.
Invoice questions
For water, sewer or municipal waste invoice questions, call Customer Service at 815-724-3820.
Connection and meter fees
Water/sewer connection fees, water tapping fees and water meter fees are updated annually on November 1.
Joliet Senior Discount for Municipal Water Bills
Who can ask
The City offers a discount to residents living inside city limits once they reach age 65.
What to provide
Seniors should provide age documentation to Customer Service, such as a valid driver’s license or ID.
Report Joliet Water Main Break, Sewer Issue or Utility Damage
Use for water issues
Main break, damaged hydrant, no/low water due to system issue, water-system damage or urgent water shutoff.
Use for sewer issues
Sewer break, possible sewer service issue, sink hole, loose manhole cover or emergency sewer concern.
Have ready
Exact location, nearest cross street, visible issue, when noticed and your contact number.
Joliet Public Utilities: Water and Sewer System Basics
Water system
Public Utilities operates and maintains water infrastructure including 670 miles of water main, 11 water treatment plants, 10 reservoirs, 26 active wells and 7 pumping stations.
Wastewater system
The department maintains wastewater infrastructure including 598 miles of sanitary pipe, 556 miles of storm sewer, 50 pumping stations and 3 wastewater treatment plants.
Outage alerts
Register for Smart Message alerts to receive water outage and water/sewer emergency notifications for your area.
Joliet Customer Service / City Hall Map
Use this map for City Hall / Customer Service at 150 W. Jefferson Street. Bring your current water bill, account details, ID for senior discount, payment confirmation if service is off, and move-in/move-out information for service changes.
Customer Service
150 W. Jefferson Street, Joliet, IL 60432.
Hours
Monday–Friday, 8:00 a.m.–4:30 p.m.
Phone
Customer Service: 815-724-3820. General City Hall: 815-724-4000.
Local Joliet Water Bill Tips That Save Time
Do not use payment centers when water is off
The City warns payment centers can delay posting by 3–5 business days and should not be used if water is off for non-payment.
Use bank draft to avoid recurring user fees
Online and phone payments list a $2.10 fee per payment. Bank draft is free after acceptance.
Use portal alerts before vacations
Vacation alerts and overnight usage monitoring can catch hidden leaks while you are away.
Know sewer responsibility
The homeowner is responsible for the sewer service line from the house to the sewer main, including the connection to the main.
Official Joliet Water Department Links
Joliet Water Department FAQs
Where do I pay my Joliet water bill online?
Start from the official City of Joliet Make a Payment page and choose the utility bill payment option. The secured online route accepts major cards and e-checks.
What is the Joliet water bill phone payment number?
Call 877-811-3799 or 815-724-3969 for automated phone payment 24 hours a day, 7 days a week.
What is the Joliet water billing Customer Service phone number?
Call Customer Service at 815-724-3820 for water, sewer or municipal waste invoice questions, start/stop service and senior discount help.
Where is Joliet Customer Service located?
Customer Service is located at 150 W. Jefferson Street, Joliet, IL 60432.
What are Joliet water billing office hours?
Customer Service hours are Monday through Friday, 8:00 a.m. to 4:30 p.m.
How much is the Joliet online or phone payment fee?
The City lists a $2.10 user fee per online or automated phone payment. The maximum payment allowed is $1,000, but multiple payments are accepted.
How long does a Joliet automated phone payment take to post?
The City says automated phone payments have a 24-hour delay before posting to the utility account.
How do I start or stop Joliet water service?
Call Customer Service at 815-724-3820 or email customerservice@joliet.gov for start/stop water service questions. For emergency water shutoff, call Public Utilities at 815-724-4220.
Who do I call for a Joliet water main break or sewer issue?
Call Public Utilities at 815-724-4220. The line is answered 24 hours a day for water main breaks, hydrant damage, sewer issues and other water system problems.
Does Joliet offer a senior discount on the municipal water bill?
Yes. The City offers a discount to residents living inside city limits once they reach age 65. Seniors should provide age documentation to Customer Service, such as a valid driver’s license or ID.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.