Novi Water Bill & Sewer Account Help
Need to pay a City of Novi water and sewer bill, use InvoiceCloud, sign up for paperless billing, request a final water bill before closing, check 2026 rates, understand a high bill, follow lawn watering rules, or report an after-hours water/sewer emergency? This guide puts the official links, numbers, fees, rate facts, and next steps in one place.
Do This First If You Just Want To Pay
Use the official City water/sewer rates and utility payment page to reach InvoiceCloud.
Official payment pageInvoiceCloud says to use the account number exactly as displayed on the bill.
InvoiceCloud entryInvoiceCloud lists credit cards at 3% or $2.95 minimum; eCheck is listed as no fee.
Paperless / InvoiceCloudBilling, rates, payment and paperless questions go to the Treasurer’s Office: 248-347-0440.
Water FAQNovi Water and Sewer Bill Payment Methods
The City of Novi directs water and sewer customers to InvoiceCloud for online payment and account lookup. In-person water bill payments are handled at the Treasurer’s Office at City Hall.
| Payment method | Official detail | Best for | User tip |
|---|---|---|---|
| Online payment | City links water and sewer bill payment to InvoiceCloud. | Fast payment, one-time payment, registered account access, card/eCheck options. | Start from cityofnovi.org to avoid fake or unrelated payment pages. |
| One-time online payment | InvoiceCloud says no registration is required for One Time Pay. | Quick bill payment when you have the account number and service address ready. | Use the account number exactly as it appears on the bill. |
| Phone payment / balance | InvoiceCloud lists automated phone payment and account-balance lookup at 844-793-0771. | 24/7 payment or balance check without browser login. | Keep account number and confirmation proof. |
| In-person payment | City FAQ says water bills can be paid at the Treasurer’s Office, 45175 Ten Mile, Novi, MI 48375. | Customers needing staff help, payment questions, final bill pickup, or account review. | No payments are accepted at the Public Works Facility on Lee BeGole Drive. |
| Paperless billing | City utilities customers can register through InvoiceCloud and choose paperless billing. | Customers who want electronic bills instead of mailed bills. | Call the Treasurer’s Office at 248-347-0440 for paperless questions. |
| Account record search | City links utility billing record search through BSA Online. | Looking up utility billing information before payment. | Use exact property/account information for best results. |
InvoiceCloud Fees, Account Search, and Payment Proof
Credit card
InvoiceCloud lists credit cards at 3% of the transaction or $2.95 minimum.
eCheck
InvoiceCloud lists eCheck as no fee.
Automated phone
Call 844-793-0771 to make a payment or check account balance 24/7.
Account lookup
Search by account number with dashes or service address in the InvoiceCloud utility lookup.
- Before submitting, verify account number, service address, total due, payment method, fee, and email address.
- After submitting, save the confirmation number, payment date, payment amount, and screenshot.
- If you later call 248-347-0440, have the confirmation number and bill account details ready.
How Novi Paperless Utility Billing Works
Register account
City utilities customers sign up through InvoiceCloud, register the account, then choose paperless billing.
Use reliable email
Use an email address you check regularly and confirm bill notices are not going to spam.
Need help?
For paperless billing questions, call the City of Novi Treasurer’s Office at 248-347-0440.
Novi Water and Sanitary Sewer Rates
Novi’s official rate page lists quarterly meter charges plus usage rates. Rates below apply to bills rendered after 8/2/25. Always confirm the current bill and official rate page before estimating a final amount.
| Rate item | Official amount | What it means |
|---|---|---|
| Water 5/8" meter quarterly charge | $56.00 | Small-meter quarterly water charge before usage. |
| Water 1" meter quarterly charge | $80.00 | Higher meter size means higher fixed quarterly charge. |
| Water 1½" meter quarterly charge | $174.00 | Check meter size if the base charge looks higher than expected. |
| Water 2" meter quarterly charge | $232.00 | Larger residential/commercial service can have higher charges. |
| Water usage | $4.27 per 1,000 gallons | Usage charge added to fixed quarterly water charge. |
| Sanitary sewer 5/8" meter quarterly charge | $30.00 | Small-meter quarterly sanitary sewer charge before usage. |
| Sanitary sewer 1" meter quarterly charge | $50.00 | Fixed sewer charge varies by meter size. |
| Sanitary sewer 2" meter quarterly charge | $105.00 | Higher meter sizes have larger sewer fixed charges. |
| Sewer usage | $5.45 per 1,000 gallons | All metered water can affect sewer charges unless a flat-rate district applies. |
| Huron Rouge flat rate | $139.06 | Flat-rate sewer area listed by the City. |
| Walled Lake Arm / Novi Commerce flat rate | $126.73 | Flat-rate sewer area listed by the City. |
| Lenox Park flat rate | $95.05 | Flat-rate sewer area listed by the City. |
Final Water Bill Before Selling, Closing, or Moving
Important property rule: Novi’s FAQ says water bills are a lien on the property. For a sale or closing, request a final meter reading instead of guessing the final bill.
Choose the correct final-read date
Use the purchase agreement, closing date, or key-turnover date to decide the correct final billing date.
Request a final meter reading
The seller, real estate agent, title company, or buyer in a new-construction case may request the final read. Call 248-347-0440 or 248-735-5661, or use the official final bill form.
Allow processing time
The final water bill request form says to allow at least a week to process a final bill.
Pick delivery method
The form supports mail, fax, pickup, or email delivery options for the final bill.
| Final-bill detail needed | Why it matters |
|---|---|
| Date you want the meter read | Controls the final consumption cutoff. |
| Service address | Prevents final bill being created for the wrong property. |
| Requester name and phone | City can follow up if the request is incomplete. |
| Mail, fax, pickup, or email details | Required so the final bill reaches the correct party. |
High Novi Water or Sewer Bill: What to Check First
Toilet leak test
Put a few drops of food coloring in the tank and wait about 25 minutes without flushing. If color seeps into the bowl, the toilet is leaking.
One drop adds up
Novi says a leak of just one drop per second wastes about 2,400 gallons per year.
Outdoor water matters
Novi does not issue separate lawn sprinkler meters, so outdoor water through the meter can affect both water and sewer billing.
| Bill symptom | Check first | Best next step |
|---|---|---|
| Usage suddenly jumped | Toilet flapper, overflow tube, faucet drips, showerhead leaks, irrigation leak, underground sprinkler line. | Repair leak, keep proof, and compare usage with prior bills. |
| Summer bill is high | Lawn watering schedule, sprinkler zones, watering outside 11 p.m.–5 a.m., broken heads, pool fill, hose use. | Limit irrigation and follow odd-even watering rules. |
| Sewer charge high after outdoor use | All water through the meter is charged water and sewer, and Novi does not issue separate lawn sprinkler meters. | Reduce outdoor water use and call 248-347-0440 if rate classification seems wrong. |
| Toilet runs silently | Food-coloring test, shimmer on bowl water, overflow tube, refill tube siphoning. | Replace flapper/fill valve or call a plumber. |
| Sprinkler usage unclear | Manufacturer gallons-per-minute specifications and zone run times. | Set a household water-use budget and review zone runtime. |
Novi Lawn Watering Rules and Irrigation Tips
Odd-even watering
Residents with odd-numbered addresses are asked to water outdoors on odd calendar dates; even-numbered addresses on even calendar dates.
Mandatory watering times
Residents using automatic underground irrigation are asked to program systems between 11 p.m. and 5 a.m..
Drought-period run time
Novi recommends irrigating lawns for a maximum of 20 minutes per zone every other day during drought periods.
Sewer Overflow, Basement Backup, or Flood/Drainage Issue
Sewer backup damage
If there is basement damage from a sewer backup, start with the City’s Water and Sewer FAQ / service request route for claim guidance.
Floodplain or drainage review
Public Works can schedule a visit to review flood problems and explain possible prevention steps.
Environmental emergency
For oil, hazardous chemical or similar environmental emergencies, Michigan EGLE PEAS hotline is 800-292-4706.
Water Quality, GLWA, and Water System Notes
GLWA cost driver
Novi says more than 75% of the water and sewer budget, excluding depreciation, is for GLWA water and wastewater services.
Peak usage matters
GLWA uses meter data to record Novi’s maximum day and peak hour usage factors, which can affect future costs.
Reports and notices
Use the City Water and Sewer Division page for Water Quality Report, GLWA main break updates, DSMI and lead-free requirement resources.
Who To Call for Novi Water Bill Help
| Need help with… | Contact | Use when |
|---|---|---|
| Water/sewer billing, rates, payment, paperless billing | 248-347-0440 | Treasurer’s Office and billing questions. |
| Automated phone payment / balance check | 844-793-0771 | InvoiceCloud 24/7 phone service. |
| Final water bill / final meter read | 248-347-0440 or 248-735-5661 | Closing, property sale, new construction, move-out final bill. |
| In-person water bill payment | 45175 Ten Mile Road, Novi, MI 48375 | Pay at Treasurer’s Office / City Hall. Do not pay at Public Works Facility. |
| After-hours water/sewer emergency | 248-348-7100 | Urgent water/sewer issue after business hours. |
| General City phone | 248-347-0460 | General City Hall contact and routing. |
| Police or fire emergency | 911 | Life-safety emergencies only. |
Novi Water Account Troubleshooting
| Problem | Likely reason | Do this next |
|---|---|---|
| InvoiceCloud cannot find account | Account number not entered exactly as shown or wrong service address. | Use account number with dashes if shown on bill, or call 248-347-0440. |
| Credit card fee looks high | InvoiceCloud lists credit cards at 3% or $2.95 minimum. | Use eCheck if comfortable and confirm bank details exactly. |
| Payment rejected | Routing or account number entered incorrectly for EFT/ACH/eCheck. | Confirm numbers with financial institution before retrying. |
| High bill after irrigation | Novi does not issue separate lawn-sprinkler meters, so outdoor use is billed through the same meter. | Follow odd-even watering and 11 p.m.–5 a.m. automatic irrigation time guidance. |
| Silent toilet leak | Flapper, overflow valve, refill tube or siphoning issue. | Run food-coloring test and repair if dye appears in the bowl. |
| Final bill delay | Final read request missing date, contact, service address, or delivery method. | Submit complete form and allow at least a week to process. |
| Emergency after hours | Billing phone is closed; urgent water/sewer issue needs emergency line. | Call 248-348-7100 for after-hours water/sewer emergency. |
Novi Water Bill Decision Tool
Choose your situation. This tool does not connect to City systems or show a live balance.
Map and Office Planning
Use this map for the Novi Treasurer’s Office / City Hall location. Water bills are not accepted at the Public Works Facility on Lee BeGole Drive.
City Hall / Treasurer
45175 Ten Mile Road, Novi, Michigan 48375.
Regular hours
Monday–Friday, 8 a.m.–5 p.m.
Call before visiting
For billing, rates, payment, paperless and final bill questions, call 248-347-0440.
Official Novi Water Links Used in This Guide
Novi Water Department FAQs
Where do I pay my Novi water and sewer bill online?
Start from the City of Novi Water and Sewer Rates & Utility Payment page, which links to the official InvoiceCloud payment portal for water and sewer bills.
What is the Novi water bill phone number?
For billing, payment, rates and paperless billing questions, call the City of Novi Treasurer’s Office at 248-347-0440. For automated InvoiceCloud phone payment and balance lookup, call 844-793-0771.
Where can I pay a Novi water bill in person?
Water bills can be paid at the City of Novi Treasurer’s Office at 45175 Ten Mile, Novi, MI 48375. Payments are not accepted at the Public Works Facility on Lee BeGole Drive.
What fees apply to online payments?
InvoiceCloud lists credit-card payments at 3% of the transaction or a $2.95 minimum. It lists eCheck as no fee. Always verify the final payment screen before submitting.
How do I request a final Novi water bill before closing?
Request a final meter reading by calling 248-347-0440 or 248-735-5661, or use the official Final Water Bill Request Form. The form says to allow at least a week to process a final bill.
Does Novi offer a separate lawn sprinkler meter?
No. Novi’s FAQ says the City does not issue separate meters for lawn sprinkler systems. All water going through the meter is charged water and sewer.
Why is my Novi water bill high?
Common causes include toilet leaks, dripping faucets, irrigation, outdoor watering, sprinkler system leaks, pool filling, increased household use, or all metered outdoor water being billed as water and sewer.
What is Novi’s toilet leak test?
Put food coloring in the toilet tank and wait about 25 minutes without flushing. If the color appears in the bowl, the toilet is leaking.
What are Novi lawn watering rules?
Novi asks residents with odd-numbered addresses to water on odd calendar dates and even-numbered addresses on even calendar dates. Automatic irrigation systems should be programmed between 11 p.m. and 5 a.m.
What is the after-hours Novi water or sewer emergency number?
For after-hours water or sewer emergencies, call 248-348-7100. For police or fire emergencies, call 911.
What are Novi water and sewer usage rates?
For bills rendered after 8/2/25, Novi lists water usage at $4.27 per 1,000 gallons and sanitary sewer usage at $5.45 per 1,000 gallons, plus quarterly meter-size charges and possible flat-rate sewer areas.
Does this page collect Novi water payments?
No. This is an informational guide. Use the City of Novi’s official payment page, InvoiceCloud portal, Treasurer’s Office, or automated phone payment service for live balances, posting, account status and payments.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.