Novi MI Water & Sewer Bill Help: Pay Online, Call Treasurer, Find Office & Handle Emergencies
Use this practical Novi guide to pay your water and sewer bill through InvoiceCloud, call the right office, understand online payment fees, sign up for paperless billing, request a final water bill before closing, reduce excessive charges, and know the after-hours water/sewer emergency number.
🔒 Official Novi Water Bill & Utility Resources
Novi Water and Sewer Billing Quick Information for Residents
Most Novi users need one of five things: pay a water/sewer bill, call the Treasurer’s Office, find the in-person payment address, request a final water bill for a property closing, or report an after-hours water/sewer emergency.
The official City of Novi payment page links water and sewer customers to InvoiceCloud, where residents can search utility billing information, pay bills, use one-time payment, sign in, or register for account features. If you need staff help, the Treasurer’s Office is the right starting point for billing questions.
| Need | Official Detail | Best Action |
|---|---|---|
| Pay online | City of Novi InvoiceCloud portal | Open the official payment portal. |
| Billing help | 248-347-0440 | Call the City of Novi Treasurer’s Office. |
| Automated phone payment | 844-793-0771 | Use InvoiceCloud 24/7 phone payment or balance lookup. |
| In-person payment | 45175 Ten Mile Road, Novi, MI 48375 | Pay at the Treasurer’s Office, not the Public Works Facility. |
| After-hours emergency | 248-348-7100 | Call for after-hours water/sewer emergency only. |
How to Pay Your Novi MI Water Bill Online Through InvoiceCloud
Novi online water and sewer bill payment is handled through InvoiceCloud. You can pay once without creating an account, or register if you want paperless billing, saved preferences and easier future access.
1
Open the official Novi InvoiceCloud portal
Start from the official City page or direct InvoiceCloud portal.
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Go to the official City of Novi InvoiceCloud portal. Select Utility to begin water and sewer bill payment.
2
Choose One Time Pay or sign in
One Time Pay is fastest; registration is better for regular customers.
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InvoiceCloud says no registration is required for One Time Pay. If you want paperless billing, saved payment access or easier account management, register or sign in.
3
Review payment fees before submitting
Credit card and eCheck fees are different.
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The InvoiceCloud page lists credit-card payments at 3% of the transaction or a $2.95 minimum. It lists eCheck as no fee. Always review the final fee on the payment screen before submitting.
4
Use accurate bank details for eCheck
Rejected payments may create extra fees.
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If using EFT/ACH/eCheck, InvoiceCloud warns customers to enter routing and account numbers exactly as they appear on the check or financial statement. Rejected payments may be subject to additional fees.
5
Save the payment confirmation
Useful if posting or balance needs to be checked.
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Save the confirmation number, payment date, amount and screenshot. If you later call Novi at 248-347-0440, this makes it easier to trace the payment.
Novi Water Bill Payment Options: Online, Phone, Paperless and In Person
Novi customers can use InvoiceCloud for online payment, automated phone payment, paperless billing, or in-person payment at the City Treasurer’s Office.
| Payment Method | Official Route | Best For | Important Tip |
|---|---|---|---|
| Online One Time Pay | InvoiceCloud Utility | Fast online payment without registration | Review the fee before final submission. |
| Registered account | Sign in/register through InvoiceCloud | Paperless billing and easier repeat access | Use the paperless setting after registration. |
| Automated phone payment | 844-793-0771 | 24/7 payment or balance check | Have your utility account details ready. |
| eCheck | InvoiceCloud bank payment | Avoiding credit-card fee | Enter bank routing/account numbers exactly. |
| In person | Treasurer’s Office, 45175 Ten Mile Road | Customers who want staff help | Payments are not accepted at the Public Works Facility. |
Novi Water Bill Phone Number, Treasurer’s Office Address and Emergency Contact
Use the Treasurer’s Office for billing and payment questions. Use the after-hours emergency number only for urgent water or sewer issues outside regular business hours.
Billing / Treasurer phone
Use for water/sewer billing help, rates, paperless billing and payment questions.
Final bill alternate number
Novi’s FAQ lists this as an additional number for final meter reading requests.
Automated payment
Use 24/7 to make a payment or check account balance through InvoiceCloud.
| Office Detail | Official Information | Practical Note |
|---|---|---|
| City address | 45175 Ten Mile Road, Novi, MI 48375 | Use for Treasurer’s Office and City Hall reference. |
| Regular hours | Monday–Friday, 8 AM–5 PM | Good for staff help and in-person business. |
| Billing phone | 248-347-0440 | Use for water/sewer rates and billing questions. |
| Police or fire emergency | 911 | Use for life-safety emergencies only. |
| After-hours water/sewer emergency | 248-348-7100 | Use after regular hours for urgent utility emergencies. |
How to Sign Up for Novi Paperless Utility Billing
Novi utilities customers can sign up to receive an electronic bill through InvoiceCloud. This is useful if you want fewer mailed bills and easier account tracking.
Register first
Open InvoiceCloud, register your utility account and sign in.
Choose paperless
Select the paperless option inside your registered account settings.
Keep contact details current
Make sure your email address is correct so bill notices are not missed.
How to Request a Final Novi Water Bill Before Selling or Moving
Final water bills matter because water bills can be tied to the property. Novi’s FAQ says a final meter reading must be requested and meter readings are not accepted over the phone.
1
Decide the correct final-bill date
Use your closing agreement or key-turnover date.
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Novi’s FAQ says the resident must determine whether the bill is paid through the closing date or when keys are turned over, as listed in the purchase agreement.
2
Request a final meter reading
Seller, real estate agent or title company can call.
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The seller, real estate agent or title company can call 248-347-0440 or 248-735-5661 to request a final meter reading. You can also use the official Final Water Bill Request Form.
3
Provide complete final-bill details
Missing details can delay closing paperwork.
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Be ready with the meter-read date, contact name and phone number, service address, mailing name/address, fax number, email address, or pickup preference. The City says to allow at least a week to process a final bill.
What to Check Before Calling About a High Novi Water or Sewer Bill
A high Novi utility bill can come from real water use, hidden leaks, lawn watering, toilet leaks, outdoor use, or sewer charges tied to metered water consumption. Novi also publishes conservation tips to reduce excessive charges.
Toilets and fixtures
Check running toilets, dripping faucets, shower heads and water-saving devices.
Outdoor use
Review sprinkler schedules, hose use, landscaping, pool filling and seasonal watering.
Usage habits
Reuse water where safe, reduce unnecessary flow and compare current use with prior periods.
1
Check toilets first
A silent toilet leak can waste a surprising amount of water.
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Listen for running water, check the flapper and try a dye test. If dye appears in the bowl without flushing, water is leaking through the toilet tank.
2
Review lawn watering and outdoor fixtures
Novi does not issue separate lawn-sprinkler meters.
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Novi’s FAQ says the City does not issue separate meters for lawn sprinkler systems, so all water going through the meter is charged water and sewer. This makes outdoor watering patterns important when reviewing a high bill.
3
Call with useful details
Prepared information helps the City answer faster.
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When calling 248-347-0440, have the account number, service address, bill month, prior bill comparison, known leaks, repair date, photos and plumber notes ready.
Novi After-Hours Water or Sewer Emergency Contact
Do not use billing contacts for urgent after-hours water or sewer emergencies. Use the emergency number when the issue cannot wait until the next business day.
After-hours water/sewer emergency
Use after regular business hours for urgent water or sewer emergency issues.
| Situation | Correct Contact | What to Mention |
|---|---|---|
| After-hours water/sewer emergency | 248-348-7100 | Address, nearest cross street, issue type and whether property or road is affected. |
| Billing balance or payment posting | 248-347-0440 during business hours | Account number, payment date, confirmation and service address. |
| Online portal payment issue | InvoiceCloud support or Novi Treasurer’s Office | Browser/device issue, account lookup problem or payment confirmation issue. |
| Final bill for closing | 248-347-0440 or 248-735-5661 | Final read date, service address, contact name and delivery method. |
Map to City of Novi Treasurer’s Office for Water Bill Payment
Novi’s FAQ says water bills can be paid at the City Treasurer’s Office at 45175 Ten Mile, Novi, MI 48375, and not at the Public Works Facility on Lee BeGole Drive.
Novi Water Bill Tips That Prevent Portal Fees, Final-Bill Delays and Wrong-Office Trips
These practical tips help Novi residents avoid the most common problems: paying at the wrong office, missing paperless emails, choosing a higher-fee payment method, or requesting a final bill too late before closing.
Use eCheck if fee matters
InvoiceCloud lists eCheck as no fee, while credit-card payments have a percentage/minimum fee.
Do not pay at Public Works
Novi says water bill payments are accepted at the Treasurer’s Office, not the Public Works Facility.
Request final bills early
The final bill form says to allow at least a week to process a final bill, so avoid last-minute closing stress.
Use emergency number only after hours
Billing questions should wait for the Treasurer’s Office. Use 248-348-7100 for urgent water/sewer emergencies after hours.
Novi MI Water Department Bill Pay FAQs
These FAQs match the main user intent behind Novi water bill searches: official InvoiceCloud payment, phone number, office address, fees, paperless billing, final water bill, high usage and emergency contact.
QHow do I pay my Novi MI water bill online?▾
Use the official City of Novi InvoiceCloud portal. Select Utility, then use One Time Pay or sign in/register to view and pay the water and sewer bill.
QWhat is the Novi water bill phone number?▾
For Novi water and sewer billing help, call the City of Novi Treasurer’s Office at 248-347-0440.
QCan I pay my Novi water bill by phone?▾
Yes. Novi’s InvoiceCloud page lists 844-793-0771 for 24/7 automated phone payment or account balance checks.
QWhere do I pay my Novi water bill in person?▾
Water bills can be paid at the City of Novi Treasurer’s Office at 45175 Ten Mile, Novi, MI 48375. Novi says no payments are accepted at the Public Works Facility on Lee BeGole Drive.
QWhat fees apply when paying Novi utility bills online?▾
The official InvoiceCloud page lists credit-card payments as 3% of the transaction or a $2.95 minimum. It lists eCheck payments as no fee.
QCan I sign up for Novi paperless billing?▾
Yes. Novi utilities customers can sign up for paperless billing through InvoiceCloud by registering the account and choosing the paperless option.
QHow do I request a final Novi water bill?▾
Use the official Final Water Bill Request Form or call 248-347-0440 or 248-735-5661 to request a final meter reading.
QWhat is the Novi after-hours water or sewer emergency number?▾
For after-hours water or sewer emergencies, call 248-348-7100. For police or fire emergencies, dial 911.
QCan I get a separate Novi meter for lawn sprinklers?▾
Novi’s FAQ says the City does not issue separate meters for lawn sprinkler systems. All accounts are charged water and sewer on the water going through the meter.
QIs WaterBillsPay.org the official City of Novi website?▾
No. WaterBillsPay.org is an independent informational guide. Always confirm balances, fees, payment posting, emergencies and account-specific details directly with the official City of Novi website or InvoiceCloud portal.
Final Takeaway
For Novi water and sewer bill payment, use the official InvoiceCloud portal or call the City of Novi Treasurer’s Office at 248-347-0440. For 24/7 automated phone payment or balance checks, call 844-793-0771.
For in-person water bill payment, use the Treasurer’s Office at 45175 Ten Mile Road, Novi, MI 48375. For after-hours water or sewer emergencies, call 248-348-7100.
Independent guide notice: WaterBillsPay.org is not affiliated with the City of Novi, InvoiceCloud, Great Lakes Water Authority or any government agency. Always use official City resources for payment, balance, fees, final bill requests, emergency reporting and account-specific help.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.