New Britain Water Account & Payment Help
Need to pay a New Britain water and sewer bill, understand InvoiceCloud fees, find the right phone number, mail a payment, use the City Hall drop box, dispute a bill, or check why a bill is high? This guide gives the official steps and the practical details residents usually need before paying.
Do This First If You Just Want To Pay
Use the City of New Britain Online Utility Payments page, then continue to the official InvoiceCloud water/sewer portal.
City utility pay pageACH/EFT/e-check is listed at $0.95; card, PayPal products and Venmo are listed at 2.99%.
Fee detailsInvoiceCloud lists phone payment at 855-423-9339 with account number required.
Call phone payCall Water Billing & Collections at 860-826-3540, or Revenue Office at 860-826-3317 option 0 if the account cannot be found.
Call BillingNew Britain Water and Sewer Bill Payment Options
| Payment method | Official detail | Best for | Do not miss |
|---|---|---|---|
| Online utility payment | The City’s Online Utility Payments page links to InvoiceCloud for New Britain Water & Sewer online payment and bill viewing. | Fast payment, One Time Pay, account registration, bill viewing, and online confirmation. | This is a fee-based service. Review ACH/card fees before submitting. |
| One Time Pay | InvoiceCloud says One Time Pay requires no registration and is the fastest way to pay online and confirm payment. | Customers who want to pay without creating an online profile. | Keep confirmation number, date, amount and account details. |
| Registered InvoiceCloud account | Create an account to use extended features and view/pay water and sewer use bills online. | Customers who want recurring access, saved history or repeated online payment. | Use a modern browser. Older unsupported browsers may not work. |
| Phone payment | InvoiceCloud lists payment by phone at 855-423-9339 and says to enter your account number. | Customers who want automated payment without using the web portal. | InvoiceCloud lists an additional $0.95 fee for IVR payments. |
| In person | Pay at the Tax & Revenue Office in Room 104 of City Hall, 27 West Main Street, New Britain. | Account problems, payments with questions, bill lookup help, or payment arrangements. | Billing & Collections hours are listed as 8:15 a.m. to 3:45 p.m. |
| Drop box | Put a check made out to the New Britain Water Department in an envelope with the bill and place it in the drop box outside City Hall. | After-hours non-urgent check drop-off. | Do not put cash in the drop box. Use envelope + bill to help posting. |
| Mail water utility bill payments to New Britain Water Dept., PO Box 4321, Woburn, MA 01888-4321. | Non-urgent mailed check payments. | Mail early enough for posting; do not mail close to a delinquency deadline. |
InvoiceCloud Portal and Account Lookup Help
One Time Pay
Use One Time Pay if you want to pay quickly without registering. This is the simplest path for a current bill.
Pay or view bills
InvoiceCloud is labeled “City of New Britain Water & Sewer” and lets residents view and pay water/sewer use bills online.
Cannot find account?
The city says if you cannot find your accounts online, contact the New Britain Revenue Office at 860-826-3317 for information.
Online Payment Fees, Phone Fee and Rejected ACH
ACH / EFT / e-check
Official pages list a $0.95 convenience fee for ACH/EFT/e-check payments.
Card payment
Credit/debit cards are listed at 2.99% of the balance, with a $3.95 minimum on the city payment page.
PayPal / Venmo
InvoiceCloud says PayPal products and Venmo are accepted and carry a 2.99% convenience fee.
ACH reject
InvoiceCloud says electronic check rejects are subject to a $20 ACH reject fee.
Billing & Collections Office, Phone Numbers and Hours
Water Billing
860-826-3540
Bill questions, payment arrangements, bill concerns, meter appointments, high-bill leak investigations.
Revenue Office
860-826-3317 option 0
Use if you have not received a bill or cannot locate an account online.
Distribution
860-826-3536
Water Department distribution contact during 7 a.m.–3:30 p.m.
After-hours distribution
860-826-3546
Water distribution contact from 3:30 p.m.–7 a.m.
| Office / contact | Official detail | Use it for |
|---|---|---|
| Billing & Collections | 27 West Main Street, Room 104, New Britain, CT. Hours: 8:15 a.m. to 3:45 p.m. | Monthly/quarterly bill questions, payment arrangements, liens, posted payments, appointments for meter readings and high-bill investigations. |
| Tax Collector / Revenue Office | 27 West Main Street, New Britain, CT 06051. Phone: 860-826-3317. Regular office hours: Monday–Friday, 8:15 a.m.–3:45 p.m. Evening hours listed as last business Thursday, 8:15 a.m.–6:45 p.m. | Account lookup, Revenue Office questions, utility bill not received, account cannot be found online. |
| Water Department | 1000 Shuttle Meadow Avenue, New Britain, CT 06051. Tel: 860-826-3536. Fax: 860-826-3551. | Water Department operations and distribution reference, not routine bill payment office. |
| Water payment mail | New Britain Water Dept., PO Box 4321, Woburn, MA 01888-4321. | Non-urgent mailed payments. |
| InvoiceCloud help | Portal lists “Need Help?” at 860-826-3540 and phone payment at 855-423-9339. | Portal/account questions and IVR payment. |
Quarterly Bills, Missing Bills and Owner Responsibility
The City says New Britain now mails water bills on a quarterly basis, meaning residents receive a water bill every three months. If you have not received a water bill, contact the Revenue Office at 860-826-3317 option 0 or view/pay online.
Bill every 3 months
Plan for quarterly billing instead of expecting a monthly water bill.
No bill received?
Call the Revenue Office. The city payment page warns that failure to receive a bill does not invalidate the charge.
Owner responsibility
Property owners remain responsible for utility costs when due whether or not they receive a bill.
Delinquent Balances, Interest, Liens and Returned Checks
| Issue | Official detail | Best action |
|---|---|---|
| Delinquent balance interest | The online utility page says delinquent balances accrue interest at 1.5% per month / 18% per year, with no exceptions under state statute. | Resolve late utility balances before interest compounds. |
| Returned check | Tax Collector fee schedule lists a $20 returned check fee for any check returned by the bank for any reason. | Confirm funds and correct account before check/e-check payment. |
| ACH reject | InvoiceCloud says rejected electronic checks are subject to a $20 ACH reject fee. | Double-check routing number, account number and checking/savings selection. |
| Lien assignments | Tax Collector page says some outstanding real estate tax, water or sewer liened amounts may be assigned and must be paid directly to the assigned firm rather than the City. | Use the “What do I owe now?” lookup and call 860-826-3317 option 0 or 860-826-3540 if unsure. |
| Payment arrangement | Water Department Billing & Collections responds to customer bill concerns and makes payment arrangements. | Call 860-826-3540 before the balance becomes harder to resolve. |
Dispute or Appeal a New Britain Water Bill
New Britain’s Important Water Bill Information page says residents may dispute a bill by appealing to the Board of Water Commissioners, which meets at 7:00 p.m. on the first Tuesday of each month at 50 Caretaker Road.
Call Billing first
Before appealing, call 860-826-3540 with the account number, service address, bill date, usage, and why you think the bill is incorrect.
Request a high-bill leak investigation if needed
The Billing & Collections office sets up appointments for meter readings, automatic reading/billing device installations, and high bill leak investigations.
Prepare appeal documentation
Bring bill copies, meter readings, leak checks, repair receipts, photos, tenant/owner details, and any city communication to the Board appeal.
FY-26 Water, Sewer and Clean Water Fund Rates
New Britain’s FY-26 rate page covers July 1, 2025 to June 30, 2026. It lists water, sanitary sewer, Clean Water Fund, and extra capacity charges. The city notes that 1 cubic foot = 7.48 gallons.
| Rate item | Inside city / regular listed amount | Out-of-town listed amount | What it means |
|---|---|---|---|
| Water consumption | $30.40 per 1,000 cubic feet for the first 2,300,000 cubic feet. | $51.17 per 1,000 cubic feet. | Water volume charge is measured in cubic feet, not gallons. |
| Sanitary sewer | $4.75 per 100 cubic feet for any consumption. | $7.52 per 100 cubic feet. | Sewer cost can be a major reason the total bill is higher than expected. |
| Clean Water Fund | $7.75 per REU, where 1 REU equals 1,000 square feet impervious area. | N/A shown. | Stormwater utility based on building footprint or impervious area. |
| Extra capacity charge: 5/8" x 3/4" | $13.50. | $22.95. | Base-style charge varies by meter size. |
| Extra capacity charge: 1" | $42.50. | $77.25. | Larger meters cost more. |
| Extra capacity charge: 2" | $120.50. | $204.85. | Commercial or larger services may see higher fixed charges. |
High New Britain Water Bill: Fast Checklist
Quarterly cycle
Because bills are quarterly, the usage total covers about three months, not one month.
Toilet leaks
Silent toilet leaks can raise quarterly usage quickly. Dye-test toilets before assuming a billing error.
Sewer + Clean Water
Total bill may include water, sewer and Clean Water Fund charges, not water alone.
Ask for investigation
Billing & Collections can set appointments for meter readings and high bill leak investigations.
Before you call 860-826-3540
- Current water/sewer bill and prior bill.
- Account number or service address.
- Meter reading if available.
- List of toilets, irrigation, hose bibs, water heaters and appliances checked.
- Any leak repair receipt or plumber note.
- Whether the property is in New Britain or a nearby served area.
Ask Billing & Collections
- Was the reading actual or based on an automatic device?
- Can a meter reading appointment be scheduled?
- Is a high bill leak investigation appropriate?
- Are any liens or old balances affecting the account?
- Which line item increased most: water, sewer or Clean Water Fund?
- Is a payment arrangement available?
Water and Sewer Service Line Responsibility
The City’s Water Sewer Protection Plans page cites New Britain code stating that maintenance and repair of the water service line between the water main in the street and the water meter is the responsibility of the property owner. The page also says this type of repair may not be covered by most homeowners insurance.
Owner side risk
A leak between the water main and meter may create property-owner repair costs.
Protection plan
New Britain describes Safety Valve Water Line and Sewer Line Protection Plans, with enrollment information through the plan provider.
Plan provider
The city page lists safetyvalveplans.com and 1-800-713-1613 for enrollment or mail-in enrollment forms.
Lead Service Line Inventory: What Older Homes Should Know
Inventory purpose
The city’s service line inventory page says New Britain is identifying service line materials, including whether lines are made of lead.
Older homes
Homes built before federal lead-free plumbing revisions may have lead or lead-containing service lines.
Treated water note
The city says treated water from the New Britain water treatment plant and street water main is otherwise lead free; lead risk is from existing service lines, solder or older fixtures.
Water Department System, Distribution and Quality Resources
Service areas
New Britain’s distribution system is divided into three service areas or pressure zones.
System size
The transmission and distribution system has over 200 miles of pipe, 2,000+ fire hydrants and over 17,000 water meters.
Distribution daytime
Call 860-826-3536 from 7 a.m. to 3:30 p.m. for Water Department distribution contact.
Distribution after hours
Call 860-826-3546 from 3:30 p.m. to 7 a.m.
Local New Britain Tips That Actually Help
Water billing serves more than New Britain
The Billing & Collections office handles monthly water and sewer billing for New Britain and water billing for parts of Farmington, Newington and Plainville. Check the service address before comparing with another town.
Do not use random third-party bill sites
Start at newbritainct.gov or the official InvoiceCloud portal. Some third-party sites may look convenient but are not the city’s official utility payment route.
Quarterly billing makes leaks more expensive
A small leak can run for weeks before appearing on a quarterly bill. Check toilets and meter behavior even when usage looks only “a little” higher.
Old water/sewer balances can be liened
Before paying an older balance, use the city lookup and call the Revenue Office or Water Division if the bill may have been assigned to an outside lien firm.
New Britain Water Billing Office Map and Visit Planning
Use this map for City Hall / Tax & Revenue Office / Billing & Collections Room 104 at 27 West Main Street. For Water Department operations, the department also lists 1000 Shuttle Meadow Avenue.
Billing / Revenue office
27 West Main Street, Room 104, New Britain, CT 06051.
Billing hours
Billing & Collections is listed as 8:15 a.m. to 3:45 p.m. Tax Collector regular hours are Monday–Friday, 8:15 a.m.–3:45 p.m.
Drop box
The Important Water Bill page says residents can place a check made out to New Britain Water Department in an envelope with the bill in the drop box outside City Hall.
Official New Britain Water Links Used in This Guide
New Britain Water Department FAQs
Where do I pay my New Britain water bill online?
Use the official City of New Britain Online Utility Payments page, then continue to the City of New Britain Water & Sewer InvoiceCloud portal.
What is the New Britain water billing phone number?
Call Billing & Collections at 860-826-3540 for water/sewer bill questions, payment arrangements, bill concerns, meter appointments and high-bill leak investigations.
What is the New Britain water bill phone payment number?
InvoiceCloud lists phone payment at 855-423-9339. You need your account number to make a payment by phone.
How often does New Britain send water bills?
The City says water bills are mailed quarterly, meaning residents receive a water bill every three months.
What if I did not receive my water bill?
Contact the City’s Revenue Office at 860-826-3317 option 0. The city warns that failure to receive a bill does not invalidate the charge.
What are the online water bill payment fees?
The city and InvoiceCloud list ACH/EFT/e-check at $0.95. Credit/debit cards, PayPal products and Venmo are listed at 2.99%, with the city page also showing a $3.95 minimum card fee.
Can I pay a New Britain water bill in person?
Yes. Pay in person at the Tax & Revenue Office in Room 104 of City Hall, 27 West Main Street, New Britain, CT. Billing & Collections hours are listed as 8:15 a.m. to 3:45 p.m.
Where do I mail a New Britain water bill payment?
Mail water utility bill payments to New Britain Water Dept., PO Box 4321, Woburn, MA 01888-4321.
Can I dispute a New Britain water bill?
Yes. The City says residents can dispute a bill by appealing to the Board of Water Commissioners, which meets at 7 p.m. on the first Tuesday of each month at 50 Caretaker Road. Call Billing first to review the account.
Why is my New Britain water bill high?
Check the quarterly billing period, compare water/sewer/Clean Water Fund line items, test for toilet and property leaks, and call 860-826-3540 to ask about meter readings or a high-bill leak investigation.
Who is responsible for the water service line from the street to the property?
The City says maintenance and repair of the water service line between the water main in the street and the water meter is the responsibility of the property owner.
Does this page collect New Britain water payments?
No. This is an informational guide. Use official City of New Britain pages and the official InvoiceCloud portal for live payment, bill viewing, account lookup and customer support.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.