Killeen Water Department, TX: Bill Pay, Phone Number, Hours, Address and After-Hours Reconnect
Use this guide to pay a City of Killeen water utility bill online, by phone, by mail or in person. You will also find Utility Collections phone number, payment fee, office hours, address, after-hours reconnect option, new service guidance, water notices and official city links.
Quick Answer: Killeen Water Bill Pay, Phone Number and Hours
City of Killeen utility customers can pay online, by phone, by mail or in person. Utility Collections phone is 254-501-7800. Payment by phone is 254-220-4183. The office is at 210 W Avenue C, Killeen, TX 76541. Hours are Monday–Thursday, 7 a.m.–6 p.m.. The City lists a $2.00 fee for online and phone payments.
🔒 Official Killeen Water Department and Utility Billing Links
Killeen Water Bill Pay Online: Official Utility Payment System
The City of Killeen Online Payments page links customers to the City’s Online Utility Payment System. Use it for official water utility payments and account access.
Open the official Utility Collections page
Start from the City of Killeen Utility Collections page, then choose the Pay Online option.
Use the Online Utility Payment System
The City-linked payment portal says customers can make a payment and view billing/payment information after login.
Enter account details from your bill
Use the water account details from your latest City of Killeen utility bill and verify the service address before paying.
Review the $2.00 fee
The City lists a $2.00 fee for online and phone payments, so check the total amount before submitting.
Save your receipt
Save the confirmation number. If your service is disconnected or urgent, contact Utility Collections after payment.
Killeen Water Bill Payment Options: Online, Phone, Mail and In Person
Choose the payment method based on urgency. Online and phone payments are faster, while mail is better for non-urgent payments.
| Payment Method | Official Detail | Best For |
|---|---|---|
| Online payment | City-linked Online Utility Payment System | Fast payment and account access. |
| Phone payment | 254-220-4183 | Customers who want to pay by phone. |
| Mail payment | Utility Collections Division, PO Box 549, Killeen, TX 76540-0549 | Non-urgent check or money order payments. |
| In person | 210 W Avenue C, Killeen, TX 76541 | Customers who need office help or local payment support. |
| After-hours reconnect | 254-501-7800, option 2 | Reconnect-related service need after normal hours. |
Killeen Utility Collections Phone Number, Payment Phone Number, Hours and Address
Utility Collections handles water utility billing, payments, new service, account questions and reconnect-related customer support.
Utility Collections phone
254-501-7800 for water utility billing and customer service questions.
Payment by phone
254-220-4183 for phone payment.
Office hours
Monday through Thursday, 7 a.m. to 6 p.m.
After-hours service
254-501-7800; after-hours reconnect is listed as option 2.
| Contact Need | Official Detail | Use It For |
|---|---|---|
| Utility Collections | 254-501-7800 | Billing, account questions, new service and customer support. |
| Phone payment | 254-220-4183 | Pay water utility bill by phone. |
| After-hours reconnect | 254-501-7800, option 2 | Reconnect-related service after regular business hours. |
| Office address | 210 W Avenue C, Killeen, TX 76541 | In-person Utility Collections help and payments. |
| Mailing address | PO Box 549, Killeen, TX 76540-0549 | Mailed utility payments or correspondence. |
| Water notices | 254-501-6515 | Water notice or boil-water update information where posted by the City. |
Killeen Water Bill Payment Fee, Online Payment Fee and Phone Payment Fee
The City of Killeen lists a $2.00 fee for all online and phone payments. This is important for users comparing payment methods.
$2.00 online fee
A $2.00 fee is applied to online payments according to the Utility Collections page.
$2.00 phone fee
The same $2.00 fee is listed for phone payments.
Accepted payment types
The City lists checks, debit cards, Discover, MasterCard, money orders, travelers checks and Visa.
Urgent accounts
Call before relying on mail or slow methods if disconnection or reconnect is involved.
Start New Killeen Water Service, Transfer Service or Request Same-Day Service
The City provides a Utility Collections residential and transfer application. The application notes that service should be requested by 12:00 p.m. for same-day service and that additional charges may apply for service after 5:00 p.m., weekends or holidays.
Open the official Utility Collections page
Use the City’s Utility Collections page to find current new-service and residential/transfer application instructions.
Prepare your service address and move date
Use the exact service address, apartment/unit details and requested connection or disconnection date.
Request same-day service early
The application says service must be requested by 12:00 p.m. for same-day service.
Ask about after-hours charges
The application references a service charge for service after 5:00 p.m. and on weekends or holidays, so confirm before requesting urgent timing.
New residential account
Use the official residential/new account application if you are moving into a Killeen service address.
Transfer service
Use the transfer section if you are moving from one Killeen service address to another.
Disconnect date
Provide the correct disconnection date and mailing address for any final bill.
Landlord check
If renting, ask whether water service should be in the tenant’s name or property owner’s name.
Editorial Trust Note
This page is an independent guide, not the City of Killeen. It is written to help users find official Killeen Utility Collections payment, phone, office, new service and water notice resources without entering account information on the wrong website.
Official-first links
Payment and customer links point to killeentexas.gov or the City-linked online payment portal.
Practical payment focus
Sections cover online payment, phone payment, mail, office payment, fee, hours, address and reconnect help.
User intent covered
The guide answers bill pay, phone number, office hours, mailing address, start service, water notices and after-hours reconnect queries.
Killeen Water Notices, Boil Water Updates, Water and Sewer Hotline
For water notice updates, use the City’s official Water Notices page. For water and sewer concerns, use the phone numbers posted by the City so your concern reaches the correct department.
Water notices
The City’s Water Notices page references 254-501-6515 for water notice updates.
Water & Sewer division
The Water & Sewer staff directory lists the division at 805 W Jasper Dr, Killeen, TX 76541.
Water & Sewer phone
The staff directory lists Water & Sewer phone as 254-501-6500.
24-hour water/sewer hotline
The City FAQ references 254-501-6319 as a 24-hour water and sewer hotline for certain concerns.
Killeen Utility Collections Address, Map and Mailing Address
The Utility Collections Division is listed at 210 W Avenue C, Killeen, TX 76541. Use this map for general office-location orientation before visiting.
Killeen Utility Collections Division
Use this map for general orientation only. For current payment rules, reconnect steps, account status or office availability, call Utility Collections directly.
| Address / Contact Type | Official Detail | Use It For |
|---|---|---|
| Utility Collections office | 210 W Avenue C, Killeen, TX 76541 | In-person utility billing and payment support. |
| Mail payment | Utility Collections Division, PO Box 549, Killeen, TX 76540-0549 | Mail check or money order payment. |
| Utility Collections phone | 254-501-7800 | Billing, payment, service and account questions. |
| Phone payment | 254-220-4183 | Pay water utility bill by phone. |
| Water & Sewer Division | 805 W Jasper Dr, Killeen, TX 76541 | Water/sewer division reference, not the payment office. |
| Office hours | Monday–Thursday, 7 a.m.–6 p.m. | Plan calls or office visits. |
Killeen Water Department Bill Pay, Phone Number and Hours FAQs
These answers cover Killeen water bill pay, online payment, phone payment, Utility Collections phone number, office hours, address, mail payment, fee, after-hours reconnect and water notices.
QWhere can I pay my Killeen water bill online?
Use the official City of Killeen Utility Collections page or the City of Killeen Online Payments page, which links to the Online Utility Payment System.
QWhat is the Killeen water bill phone payment number?
The City of Killeen lists payment by phone at 254-220-4183.
QWhat is the Killeen Utility Collections phone number?
Utility Collections phone number is 254-501-7800.
QWhat are Killeen Utility Collections office hours?
The City lists Utility Collections hours as Monday through Thursday, 7 a.m. to 6 p.m.
QWhere is the Killeen Utility Collections office?
The Utility Collections office is listed at 210 W Avenue C, Killeen, TX 76541.
QWhere do I mail a Killeen water bill payment?
Mail payments to Utility Collections Division, PO Box 549, Killeen, TX 76540-0549.
QIs there a fee to pay Killeen water bill online or by phone?
Yes. The City of Killeen lists a $2.00 fee for all online and phone payments.
QWhat is the Killeen after-hours reconnect number?
The City lists After Hours Reconnect as 254-501-7800, option 2.
QWho do I call for Killeen water notices or boil water updates?
The City water notices page references 254-501-6515 for water notice updates.
QIs Water-Department.org the official City of Killeen website?
No. Water-Department.org is an independent informational guide. Always use killeentexas.gov or the official City of Killeen payment portal for actual payment and account decisions.
Official Resources Used for This Killeen Water Department Guide
These official resources were reviewed for City of Killeen water bill payment, Utility Collections phone number, office hours, address, mailing address, payment fee, online payment, after-hours reconnect, new service and water notices. For actual payment and account decisions, always follow City of Killeen official instructions.
| Resource | Official Link | Use It For |
|---|---|---|
| Utility Collections | Official Utility Collections page | Payment options, phone numbers, fee, office address, mailing address, hours and reconnect info. |
| Online Payments | City online payments | Access the City of Killeen Online Utility Payment System. |
| Online Utility Payment System | Click2Gov Utility Billing | Make payment and view billing/payment information through the city-linked portal. |
| Water & Sewer Staff Directory | Water & Sewer contacts | Water & Sewer division phone, address and staff directory reference. |
| Water Notices | Water Notices page | Water notices, boil water updates and official alert information. |
| New Residential Accounts Application | Residential / transfer application | Start, transfer or disconnect residential water service details. |
| Public Works | Public Works page | Public Works and water/sewer related city service references. |
| Google Map Search | Utility Collections map | General office-location orientation only; confirm current rules with Utility Collections. |
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.