Killeen Water Bill & Service Help
Need to pay a City of Killeen water bill, call Utility Collections, start residential service, transfer service, stop billing, request autopay, report a water leak, ask about a sewer overflow, or understand the new Monday–Thursday office hours? Start with the task cards below.
This guide is for City of Killeen, Texas Utility Collections. Billing and payments are handled by Utility Collections at 210 W Avenue C, while leaks, sewer blockages and water/sewer operations use the Water & Sewer Department contacts.
What Do You Need to Do?
Use the official City of Killeen Online Utility Payment System to pay, view billing history or manage automatic payment.
Open payment portalCall 254-220-4183. Online and phone payments have a $2.00 fee.
Payment detailsResidential start service needs application, lease/proof of ownership, photo ID, proof of SSN and $90 deposit.
Start service stepsCall 254-501-6500 or 254-501-6319 for water leaks, sewer blockages and overflows.
Repair contactsQuick Answer for City of Killeen Water Customers
Pay online: Use the official City of Killeen Online Payments page and select Pay Water Bill, or go directly to the Online Utility Payment System. The portal lets you make payments, view billing/payment history, set up/manage automatic payment and update contact information.
Billing office: Utility Collections is at 210 W Avenue C, Killeen, TX 76541. Phone: 254-501-7800. Current hours: Monday–Thursday, 7 a.m.–6 p.m.
Pay by phone: Call 254-220-4183. The City lists a $2.00 fee for online and phone payments.
Leaks / sewer: Call 254-501-6500 or 254-501-6319 to report water leaks, sewer blockages and overflows. After-hours/emergency Water & Sewer routing includes 254-501-6500, option 3.
$90 residential
Residential standard deposit is $90, with a good-credit waiver if you previously had 12 full months with no late payment.
By 2 p.m.
Residential new service and transfers need to be submitted by 2 p.m. for same-day service.
$2 online / phone
A $2.00 fee applies to online and phone utility payments.
100-gallon units
Killeen’s bill guide says usage is shown in units, with each unit equal to 100 gallons.
How to Pay a Killeen Water Bill Online
Start from the official City page
Open Online Payments and select Pay Water Bill. This protects you from non-official bill-pay sites and wrong-provider portals.
Use the Online Utility Payment System
In the official Click2Gov system, you can make a payment, view billing and payment history, set up/manage automatic payment, and update contact information.
Have your account number ready
Use the account number shown on your current utility bill. Match the service address and balance before submitting payment.
Expect the $2 online/phone fee
The City states a $2.00 fee is applied to all online and phone payments. If you want to avoid that fee, compare mail or in-person payment options.
Save proof if service is at risk
Keep your confirmation number, payment date and amount. If you need an after-hours reconnect, call 254-501-7800 option 2.
Killeen Utility Bill Payment Options
| Payment method | Official detail | Best for | Important tip |
|---|---|---|---|
| Online payment | Use the official Click2Gov Online Utility Payment System. | Fast bill payment, billing history, contact updates and automatic payment management. | $2.00 online payment fee applies. |
| Phone payment | Call 254-220-4183. | Customers who prefer automated phone payment. | $2.00 phone payment fee applies. |
| In person | Utility Collections Division, 210 W Avenue C, Killeen, TX 76541. | New accounts, transfers, documents, cash/check/card payment and urgent account questions. | Current hours are Monday–Thursday, 7 a.m.–6 p.m. |
| Utility Collections Division, PO Box 549, Killeen, TX 76540-0549. | Routine non-urgent check or money order payment. | Do not mail if service is already at risk. | |
| Automatic payment | Use the Auto Pay Request Form or manage automatic payment in the portal. | Avoiding missed due dates. | Confirm the first draft date before assuming the current bill is covered. |
| After-hours reconnect | Call 254-501-7800 option 2. | Reconnect request outside normal Utility Collections hours. | Additional fee applies for after-hours service. |
Killeen Water Department Phone, Address and Hours
Utility Collections
254-501-7800
Billing, new accounts, transfers, disconnect requests, deposits and customer service.
Payment by phone
254-220-4183
Use for phone utility bill payment.
Water & Sewer
254-501-6500
Water/sewer operations and leak/sewer issue routing.
Boil water updates
254-501-6515
Use for boil water notice and water notice updates.
| Need | Use this contact | What to prepare |
|---|---|---|
| Bill amount, payment, deposit, new account, transfer, disconnect | Utility Collections: 254-501-7800 | Account number, service address, photo ID and related documents if starting/transferring. |
| Pay by phone | 254-220-4183 | Account number and payment method. |
| Water leaks, sewer blockages and overflows | 254-501-6500 or 254-501-6319 | Exact location, nearest address, cross street, visible flow/overflow and callback number. |
| After-hours/emergency Water & Sewer | 254-501-6500 option 3 | Use when the issue cannot wait until normal operating hours. |
| Suspicious activity around pump stations, tanks or sewer facilities | Call 911 | Report safety/security risk immediately. |
Start Residential Water Service in Killeen
Required documents
Application, lease or proof of ownership, picture ID for each person on the account, and proof of Social Security number for each person.
$90 standard deposit
Residential standard deposit is $90. Good-credit waiver may apply if you previously had 12 full months with the City of Killeen and no late payment.
2 p.m. same-day rule
For same-day residential service, the request must be made by 2 p.m. After-hours service is available for an additional fee.
Open the residential service form
Use the official Residential Service form or contact Utility Collections at 254-501-7800.
Upload the correct documents
The form asks for government-issued photo identification, Social Security verification, and lease or proof of ownership. The entire lease/proof document may be required, including final page and signatures.
Submit before the cutoff
If same-day service matters, submit the request by 2 p.m. and call if you need to confirm timing.
Ask about the good-credit waiver
If you previously had a full 12 months of Killeen service with no late payment, ask whether the $90 deposit can be waived.
Commercial Utility Account Requirements
| Commercial requirement | Official detail | Practical tip |
|---|---|---|
| Business proof | Articles of Incorporation, Assumed Name Certificate, Certificate of Partnership or proof of ownership. | Bring the document that matches your business structure. |
| Certificate of Occupancy | Required from City Hall. | Do this early; it can delay utility service. |
| Lease/deed and authorization | Lease or deed required. If not owner, authority letter on company letterhead may be needed. | Have authorized signer information ready. |
| Deposit by meter size | 3/4 meter $75; 1 meter $150; 1.5 meter $200; 2 meter $300; 3 meter $400; 4 meter $500; 6 meter $700; 8 meter $900. | Call 254-501-7800 to confirm meter size/deposit before opening. |
| Same-day service | Commercial request must be received by 2 p.m. | After-hours service is available for an additional fee. |
Transfer or Stop Killeen Water Service
Transfer service
Residential transfer requires coming to the office. Same-day transfer needs to be in office by 2 p.m. The person applying must be listed on the current account and on the lease/deed for the new address.
Stop service
You must contact Utility Collections to stop billing. If you do not notify the department, the account continues to bill and you remain responsible for charges.
| Task | Official rule | Customer tip |
|---|---|---|
| Residential transfer | Must come to office; same-day service by 2 p.m.; lease/deed and picture ID required. | Bring new lease/deed and ID for the person listed on the current account. |
| Both addresses on | Service can be on at both addresses for up to 7 calendar days. | If longer than 7 days, a second deposit is required for the new address. |
| Commercial transfer | Authorized agent or authorization letter required; certificate of occupancy, lease/deed and picture ID required. | Deposit difference must be paid if the new address deposit is higher. |
| Disconnect service | Come to office, email with the disconnection request form, or call 254-501-7800. | Keep the confirmation number for your records. |
Same-Day Service, After-Hours Turn-Offs and Reconnects
New operating hours effective April 6, 2026: Utility Collections is open Monday–Thursday, 7 a.m.–6 p.m.
Same-day service options: The City lists Monday–Thursday same-day service windows for requests submitted by 5 a.m. and by 2 p.m.. For standard new residential service and transfers, the practical cutoff to remember is 2 p.m.
After-hours emergency turn-offs: Call 254-501-7800 option 2. Emergency turn-off service is listed as available Monday–Sunday, 24/7, with an additional fee.
After-hours start/transfer/reconnect: The City lists after-hours routing through 254-501-7800. Additional fees and time windows apply, so call before assuming same-night completion.
How to Read a Killeen Water Bill
Account and due date
The bill includes customer name, account number, service address, billing date and due date for current charges.
Meter reading data
Meter section shows meter number, service, current and previous readings, and current usage.
Usage units
Killeen’s bill guide says all usage is shown in units, and each unit equals 100 gallons.
High Killeen Water Bill? Check Usage, Leaks and Bill Sections
| What you see | Likely reason | Best next step |
|---|---|---|
| Usage units jumped | Leak, irrigation, guests, running toilet, hose bib, water heater issue or true use increase. | Remember each unit equals 100 gallons; compare current usage to prior bill. |
| Charges rose but usage looks normal | Rate update, solid waste charge, previous activity, payment arrangement, donations or prior balance. | Review the Charges Summary and Billing Detail sections. |
| Payment arrangement shown | Active arrangement amount and due date may be included on the bill. | Call 254-501-7800 if the arrangement amount is unclear. |
| Water leak or sewer issue visible | Field repair or sewer operations issue, not just billing. | Call 254-501-6500 or 254-501-6319. |
| Possible private plumbing leak | Toilets, irrigation lines, hose bibs, water softeners and underground private lines can waste water. | Fix the leak, keep receipts/photos, then discuss bill review with Utility Collections. |
Report Water Leaks, Sewer Blockages and Overflows
Report water leaks or sewer blockages/overflows: Call 254-501-6500 or 254-501-6319. Water & Sewer Operations handles repair of existing piping, hydrants, valves, water mains, sewer mains, taps, water pressure checks, sewer line flushing, stoppages and manhole overflow cleanup.
After-hours Water & Sewer emergency: Use 254-501-6500 option 3. For suspicious activity around water pump stations, storage tanks or sewer facilities, call 911.
| Problem | Call | What to provide |
|---|---|---|
| Water leak in street / suspected main break | 254-501-6500 or 254-501-6319 | Exact location, nearest address, cross street, visible flow, traffic hazard and callback number. |
| Sewer blockage or overflow | 254-501-6500 or 254-501-6319 | Address, inside/outside issue, overflow location, odor, and when it started. |
| After-hours water/sewer emergency | 254-501-6500 option 3 | Use for urgent issues outside normal Water & Sewer hours. |
| Boil water notice update | 254-501-6515 | Use for boil water notice and water notice update information. |
Senior Assistance, Autopay and Account Forms
Seniors Count assistance
Applicant must reside in the City of Killeen, have an active water account and be at least 60 years old at the time of applying.
Documents needed
Photo ID, proof of income, house payment/rent/property tax proof, utility bills, medical expenses and recent unexpected repair bills may be requested.
Autopay
Use the Auto Pay Request Form or manage automatic payment through the utility payment system.
Water Quality, Water Source and Conservation Notices
Water source
The City says Killeen purchases treated water from Bell County Water Control and Improvement District 1, which draws from Lake Belton and treats water by the lake.
Annual report
The Water & Sewer page links to the 2025 Annual Drinking Water Quality Report for Consumer Confidence Report details.
Conservation
Killeen is listed as being in Stage 1 of the Water Conservation Plan as of April 23, 2024. Always check current notices before watering heavily.
Wrong-Provider Warning: City of Killeen vs Nearby Water Systems
Use this page if your bill says City of Killeen / Utility Collections. The billing office is at 210 W Avenue C, Killeen, TX 76541 and the billing phone is 254-501-7800.
If your water provider is West Bell County Water Supply Corporation, Bell County WCID, Harker Heights, Copperas Cove, Nolanville, Fort Cavazos, or another local utility, use that provider’s official payment system instead. Always match the provider name, account number and service address before paying.
Killeen Utility Collections Map and Visit Planning
Use this map for Utility Collections at 210 W Avenue C. Confirm current hours, holidays and service windows before visiting.
Utility Collections
210 W Avenue C, Killeen, TX 76541. Phone: 254-501-7800.
Mail payment
Utility Collections Division, PO Box 549, Killeen, TX 76540-0549.
Water & Sewer
805 W Jasper Dr, Killeen, TX 76541. Phone: 254-501-6500.
Official Killeen Water and Utility Links
Killeen Water Department Bill Pay FAQs
How do I pay my City of Killeen water bill online?
Use the official City of Killeen Online Payments page and select Pay Water Bill, or open the City’s Online Utility Payment System directly. The system can make payments, show billing/payment history, manage automatic payment and update contact information.
What is the Killeen Utility Collections phone number?
Call Utility Collections at 254-501-7800 for billing, new accounts, transfers, disconnection requests, deposits and customer service.
What is the Killeen water bill phone payment number?
Call 254-220-4183 to pay a Killeen utility bill by phone. The City lists a $2.00 fee for online and phone payments.
Where is Killeen Utility Collections located?
Utility Collections is located at 210 W Avenue C, Killeen, TX 76541. Current hours are Monday through Thursday from 7 a.m. to 6 p.m.
Where do I mail a Killeen water bill payment?
Mail payments to Utility Collections Division, PO Box 549, Killeen, TX 76540-0549. Use the payment coupon/account details and allow mailing time.
What is the residential deposit for Killeen water service?
The City lists a $90 standard residential deposit. A good-credit waiver may apply if you previously had a full 12 months of service with the City of Killeen and no late payment.
What documents do I need to start residential water service?
You need an application, lease or proof of ownership, picture identification for each person listed on the account, and proof of Social Security number for each person listed on the account.
Can I get same-day Killeen water service?
Yes, but residential new-service and transfer requests should be made by 2 p.m. for same-day service. After-hours service is available for an additional fee.
How do I stop Killeen water service?
Contact Utility Collections by coming to the office, calling 254-501-7800, or submitting the disconnection request form by email. Keep the confirmation number.
Who do I call for water leaks or sewer overflows in Killeen?
Call 254-501-6500 or 254-501-6319 to report water leaks, sewer blockages and overflows. For after-hours Water & Sewer emergencies, use 254-501-6500 option 3.
How is usage shown on a Killeen water bill?
Killeen’s bill guide says usage is shown in units, and each unit equals 100 gallons.
Does Killeen have utility assistance for seniors?
Yes. The Seniors Count Utility Assistance application says the applicant must reside in the City of Killeen, have an active water account and be at least 60 years old at the time of applying.
Is WaterBillsPay.org the official City of Killeen website?
No. This is an independent guide. Use official City of Killeen links for live payment, account status, service requests, water notices, leaks, sewer overflows and current utility rules.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.