Hot Springs AR Water Bill Help
Need to pay a City of Hot Springs utility bill, call billing, start or transfer service, use the water meter portal, ask about high usage, report a leak, or handle a payment-system transition? Use the task cards below to reach the correct official route fast.
Fast Answer: Choose Your Hot Springs Utility Task
Start from the official payment options page or current utility portal. Keep your account number ready.
Pay billFor balance, last payment, due date, payment questions or account help, call 501-321-6880.
Billing infoSubmit the application and security deposit. Call before moving if transferring service inside the area.
Start serviceFor water/wastewater emergency service, call 501-321-6200. For leak shutoff to repair, call 501-623-5621.
Emergency infoImportant 2026 Payment Portal Change
Before July 17, 2026
The current payment page and phone number may still be active. Start from the official City page, not from an old bookmark.
During late July transition
Expect portal changes. If online payment fails, use in-person, mail, drop box, or call Utility Billing before the due date.
After the switch
Verify the new official portal and phone-pay number on the City’s payment options page before submitting payment.
City of Hot Springs Utility Bill Payment Options
Hot Springs utility bills may include water, wastewater and sanitation collection charges. Pick the payment route based on timing, proof needed and whether the payment system is changing.
| Payment method | Official detail | Best for | User warning |
|---|---|---|---|
| Online payment portal | City payment page links to the Utility Billing Services Login Page / municipal online payment portal. | Quick Pay, account login, e-Billing and routine payment before the portal transition. | The existing portal is posted as ending July 17, 2026. Verify the current official portal before paying. |
| Phone payment | Call 1-833-728-3801 for 24/7 phone payment. City says Visa, MasterCard, Discover and eCheck are accepted with no additional charge. | Payment when you cannot use the website. | The City posted that this number will no longer be accessible as of July 17, 2026, during the BS&A transition. |
| In person | Utility Billing Services, 324 Malvern Avenue, open Monday–Friday, 8 a.m.–4:30 p.m. | Receipts, service setup, account questions, deposits and urgent payment proof. | Bring your bill so the payment credits to the correct account. |
| Mail check or money order with payment stub to Utility Billing Services, P.O. Box 3830, Hot Springs, AR 71914-3830. | Non-urgent check or money order payment. | Do not send cash. Avoid mail if payment must post before a shutoff or deadline. | |
| Drop boxes | Check-only drop boxes are listed at 111 Opera Street near City Hall, airport terminal building, and lower parking lot entrance of 324 Malvern Avenue. | After-hours non-urgent check payment. | Payments are credited the next business day, so do not use drop box for same-day urgent posting. |
| Bank draft | Complete the Bank Draft Authorization Form and mail it with a voided check to Utility Billing Services, P.O. Box 3830, Hot Springs, AR 71914. | Monthly automatic payment from bank account. | Ask when the draft begins; continue paying manually until you confirm it is active. |
| Credit card auto-payment | Create a profile in the utility billing login, enter account number and name, then go to Payments and Credit Card Enrollment. | Recurring card payment. | Because of the 2026 portal change, verify enrollment status after the new system is active. |
Hot Springs Utility Billing Phone, Address and Hours
Billing help
501-321-6880
Balance, due date, last payment, account setup, transfer and billing questions.
Phone payment
1-833-728-3801
24/7 phone payment until the posted July 2026 system change.
Office
Utility Billing Services
324 Malvern Avenue
Hot Springs, AR 71901
After-hours emergency
501-321-6200
Water / wastewater 24/7 emergency service center.
Automatic Monthly Payments: Bank Draft or Card
Bank draft setup
- Complete the Bank Draft Authorization Form.
- Attach a voided check.
- Mail to Utility Billing Services, P.O. Box 3830, Hot Springs, AR 71914.
- Continue manual payment until you confirm the draft has started.
Credit card enrollment
- Go to the Utility Billing Services login page.
- Create a profile.
- Enter account number as shown on the bill.
- Type your name as it appears on the bill.
- Open Payments, then Credit Card Enrollment.
Start, Stop or Transfer Hot Springs Utility Service
| Task | Official detail | Smart user tip |
|---|---|---|
| Establish service | Customers must fill out an application for service and pay a security deposit for water, wastewater and sanitation accounts. | Have daytime phone number ready so Utility Billing can contact you if the application has a problem. |
| Mail application and deposit | Mail the form and deposit payment to Utility Billing Services, 324 Malvern Avenue, Hot Springs, AR 71901. Do not send cash. | Use this only if your move-in is not urgent. |
| Turn-on when not home | The City says to complete the water turn-on waiver if you will not be home when water is turned on. | Use the waiver to reduce delay when you cannot be present. |
| Start in person | Visit 324 Malvern Avenue between 8 a.m. and 4:30 p.m. Monday–Friday. | Best route for new service, deposit, documents and same-week move-in questions. |
| Discontinue service | Call 501-321-6880 and provide a forwarding address so deposit money not used for the final bill can be sent to you. | Do not assume service stops automatically when you move. |
| Transfer service | If moving within the service area, call 501-321-6880 before moving so the account can transfer without interruption. | Call before move date, not after water is already needed at the new address. |
How a Hot Springs Utility Bill Is Calculated
About 36,000 statements
The City says Utility Billing produces about 36,000 monthly statements for water, wastewater and sanitation accounts.
Monthly meter reads
Meters are read monthly. Water and wastewater portions are based on water volume used plus a fixed monthly service charge based on meter size.
Sanitation charge
Solid waste / sanitation also appears on the bill. For solid waste collection questions, call 501-321-6911.
Water Meter Portal, Usage Alerts and High Bill Checks
Daily and monthly usage
The Customer Water Meter Portal lets customers review current water usage and historical usage in gallons.
Text/email alerts
Customers can set text and email alerts when water usage reaches a threshold they choose.
Abnormal usage
The City says this tool can help determine if abnormal usage is occurring, which is useful for leaks and sudden high bills.
Check usage before calling
Compare daily gallons, monthly gallons, meter read date, service address and any usage spike shown in the meter portal.
Inspect likely leak points
Check running toilets, hose bibs, water heater, irrigation, softeners, humidifiers and crawlspace/basement plumbing.
Set a usage alert
Set an alert below your normal high-usage point so you see abnormal use before the next full bill arrives.
Call with evidence
Call 501-321-6880 with account number, usage screenshot, repair date, photos and current bill if the usage looks wrong.
Leaks, Meter Shutoff and 24/7 Emergency Help
| Problem | Official contact | What to say |
|---|---|---|
| Water / wastewater emergency | 501-321-6200 | Give exact address, cross street, visible leak/sewer issue, road hazard and callback number. |
| Need water turned off for leak or repair | 501-623-5621 | Ask for emergency service to shut off water so repairs can be made safely. |
| Meter issue or low pressure investigation | 501-321-6880 | Utility Billing / Municipal Customer Operations handles meter service repairs, turn on/off meters, low pressure investigations and meter testing. |
| Water line / sewer problem report | 501-321-6200 | The Utilities page lists the 24/7 Utilities Hotline for leaks and sewer problems. |
| After-hours non-emergency city message | 501-321-6808 | Use the 24-Hour Action Line for recorded messages that can be forwarded next business day. |
H2O Hot Springs Utility Bill Assistance
Help To Others
H2O stands for Help To Others. The program is designed to help Hot Springs residential utility customers who cannot pay their utility bill.
Disconnect risk
The City says the program is for customers who will soon have, or already have, water disconnected for non-payment.
Once per year
The H2O FAQ says one assistance payment may be made per household per calendar year, if the applicant qualifies and funds are available.
Water, Wastewater and Solid Waste Rates
Rates are ordinance-based
The City says monthly rates and charges for water, wastewater and solid waste are established by ordinance of the Hot Springs Board of Directors.
Meter size matters
Rate schedules can vary by meter size, customer classification and special services, so compare the bill’s meter and class before disputing.
Separate lines
Look separately at water, wastewater, sanitation, fixed service charge, usage and any special charge before calling.
Who To Call for Hot Springs Water Department Help
| Need help with… | Contact | Best next step |
|---|---|---|
| Balance, due date, last payment, billing question | 501-321-6880 | Call Utility Billing Services with account number and service address. |
| Phone payment | 1-833-728-3801 | Use until the City’s posted July 2026 payment-system transition; verify live status first. |
| New service, stop service, transfer service | 501-321-6880 | Ask about application, deposit, turn-on waiver, forwarding address or transfer date. |
| Solid waste collection charge | 501-321-6911 | Use for sanitation/solid waste charge or collection questions. |
| Water / wastewater emergency | 501-321-6200 | Use 24/7 for leaks, sewer problems and urgent utilities issues. |
| Need water off for leak/repair | 501-623-5621 | Call emergency service if water needs to be turned off for repair. |
| Utilities administration | 501-321-6200 | Use for utilities department routing, leaks and sewer problems. |
| Water permits / plumbing / sprinkler inspections | 501-321-6846 or 501-321-6851 | Use for water permits, plumbing services, inspections and lawn sprinklers. |
Hot Springs Utility Billing Map and Visit Planning
Use this map for the Utility Billing Services office at 324 Malvern Avenue. Bring the bill with your payment to ensure proper credit to your account.
Utility Billing office
324 Malvern Avenue, Hot Springs, AR 71901.
Office hours
Monday–Friday, 8 a.m.–4:30 p.m.
Bring with you
Current bill, account number, service address, payment method, ID if starting service, and repair proof if asking about high usage.
Local Hot Springs Utility Tips That Save Time
Do not use old portal bookmarks after July 2026
The City is transitioning payment systems. Start from the official City payment options page when paying or setting up AutoPay.
Drop boxes are next-business-day credit
Drop boxes are useful after hours, but not for urgent same-day posting because payments are credited on the next business day.
Use the meter portal for leak evidence
Daily and monthly usage in gallons can help show whether a high bill came from actual abnormal usage or a billing question.
Call before moving
For transfer inside the service area, call before move date so service can be transferred without interruption.
Official Hot Springs Water Bill Links
Hot Springs Arkansas Water Department FAQs
Where do I pay my Hot Springs AR water bill online?
Start from the City of Hot Springs official Account Payment Options page. The current municipal online payment portal is linked there, but the City posted that it will transition to a new payment portal in late July 2026.
What is the Hot Springs Utility Billing phone number?
Call Utility Billing Services at 501-321-6880 for balance, last payment, due date, account setup, transfer, billing and customer service questions.
What is the Hot Springs utility phone payment number?
The City lists 1-833-728-3801 for 24/7 phone payments, but also posted that this number will no longer be accessible as of July 17, 2026 during the new BS&A payment-system transition.
Where is the Hot Springs Utility Billing office?
The Utility Billing Services office is located at 324 Malvern Avenue, Hot Springs, AR 71901.
What are Utility Billing office hours?
The official Utility Billing page lists office hours as Monday through Friday, 8 a.m. to 4:30 p.m.
Where do I mail my Hot Springs utility bill payment?
Mail the bottom part of the bill with check or money order to Utility Billing Services, P.O. Box 3830, Hot Springs, AR 71914-3830. Do not send cash.
Where are Hot Springs utility payment drop boxes?
The City lists drop boxes in the parking lot at 111 Opera Street near City Hall, in front of the airport terminal building, and at the lower parking lot entrance of 324 Malvern Avenue. Check-only payments are credited next business day.
How do I start water service in Hot Springs?
Fill out the application for service and pay the required security deposit for water, wastewater and sanitation accounts. You can mail the form and deposit or visit Utility Billing Services at 324 Malvern Avenue.
How do I stop or transfer Hot Springs utility service?
Call 501-321-6880. For stopping service, provide a forwarding address. For moving within the service area, call before moving so the account can transfer without interruption.
Who do I call for a water or wastewater emergency?
Call 501-321-6200 for the Water / Wastewater 24/7 Emergency Service Center. If you need water turned off because of a leak or repairs, call 501-623-5621.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.