Cullman Water Bill & Service Help
Need to pay a City of Cullman water/sewer bill, call Utilities Billing, apply for new service, report a leak or outage, request a leak adjustment, check rates, or find the right Cullman-area provider? Use the task cards below for the official route.
Fast Answer: Pick the Right Cullman Water Task
Use the official PayUB portal. Keep your customer number, PIN and service address ready.
Pay onlineCall Utilities Billing at 256-775-7107 for bill, posting, mail, drop box or account questions.
Billing pageApply at the Water/Wastewater Office, 1717 Eva Road NE. Call 256-775-7210 first.
Service formsWater leak/outage: 256-775-7210. Sanitary sewer emergency: 256-739-2410.
Emergency contactsBefore Paying: Make Sure It Is the City of Cullman System
Cullman has multiple water systems in the area. Paying the wrong provider can delay posting and may not protect the real account from penalties or service action.
Use this page if your bill says…
- City of Cullman Water & Wastewater.
- City of Cullman Utilities Billing Office.
- Cullman water/sewer bill with PayUB portal reference.
- Billing phone number 256-775-7107.
Stop and verify if your bill says…
- Cullman County Water Department.
- East Cullman Water System.
- Johnson’s Crossing Water System.
- VAW Water System.
City of Cullman Water Bill Payment Options
| Payment method | Official detail | Best for | User warning |
|---|---|---|---|
| Online PayUB portal | Use the official online portal linked from the City Water & Wastewater page. | Routine water/sewer bill payment, quick payment and account payment access. | Use customer number/PIN from the bill. Do not guess if the portal cannot find the account. |
| In person at City Hall | Pay at City Clerk’s Office inside Cullman City Hall, 204 2nd Avenue NE. | Cash/check window payment or debit/credit card kiosk payment. | Use posted office hours and bring the bill/account number. |
| Mail payment | Mail to City of Cullman, ATTN: Utilities Billing Office, P.O. Box 1738, Cullman, AL 35056-1738. | Non-urgent check or money-order payments. | The City says not to mail cash. Mail is risky near the due date. |
| Drive-up drop box | After-hours drive-up drop box on the south end of Cullman City Hall. | Local after-hours drop-off. | Do not use for emergencies, cutoff risk, or same-day urgent posting without calling billing. |
| Auto-draft | The City says interested customers can tell a clerk when paying in person. | Customers who want recurring payments. | Keep checking statements until auto-draft is confirmed active. |
How To Pay Cullman Water Bill Online
Start from the City page or PayUB
Open the official City of Cullman Water & Wastewater page, then use the listed online payment portal, or go directly to the official PayUB portal.
Use the bill details exactly
Keep your latest bill nearby. You may need the customer number, PIN, service address and payment method.
Confirm the service address
Before submitting, match the account, service address and amount due. This matters if you own, rent, manage, or recently moved.
Save payment proof
Save the confirmation number, date, amount, account number and payment method until the payment clearly posts to the account.
Cullman Utilities Billing Phone, Address and Hours
Billing phone
256-775-7107
Use for bill, payment, account, mail, drop box, and adjustment questions.
Billing email
utilitiesbilling@cullmanal.gov
Use for non-urgent billing follow-up.
Pay in person
Cullman City Hall
204 2nd Avenue NE
Cullman, AL 35055.
Billing hours
Monday–Friday
7:30 a.m. – 4:00 p.m.
Mail Payment, City Hall Payment and Drop Box
Mail payment to
City of Cullman
ATTN: Utilities Billing Office
P.O. Box 1738
Cullman, AL 35056-1738.
City Hall payment
Pay at the City Clerk’s Office inside City Hall. The City lists cash/check at the window and debit/credit card at the kiosk.
After-hours drop box
The City lists a drive-up drop box on the south end of Cullman City Hall for after-hours payment drop-off.
Apply for New Water or Sewer Service in Cullman
Official route: New water/sewer service applications are handled at the Water/Wastewater Office, 1717 Eva Road NE, Cullman, AL 35055. Call 256-775-7210 before visiting to confirm current requirements, fees and service timing.
| Prepare before applying | Why it matters | Smart user step |
|---|---|---|
| Requested service date | The City needs to know when service should begin. | Do not wait until the same day if you can avoid it. |
| Residential, commercial or industrial type | The official application asks for the type of service. | Ask billing if the property use is mixed or changing. |
| Own or rent status | Residential applicants are asked whether they own or rent; renters may need landlord details. | Have lease/owner information ready if requested. |
| Service and billing address | Wrong address can delay setup or create account confusion. | Match the address to lease, deed or closing paperwork. |
| ID / tax details | The application asks for identifying information such as driver’s license and tax ID/SSN fields. | Call first if you are uncomfortable sending details by mail/fax. |
| Previous City of Cullman service | The form asks whether you had prior service. | List the prior address if transferring or returning. |
Cullman Water Leak, Outage and Sewer Emergency Contacts
Water leak / outage
Call 256-775-7210 for a water leak, water outage or other water emergency.
Sanitary sewer emergency
Call 256-739-2410 for sewer backup, manhole overflow, cleanout issue or wastewater emergency.
Water Treatment Plant
Phone: 256-739-0266
Office hours: 7:30 a.m.–4 p.m., Monday–Friday.
Wastewater Treatment Plant
Phone: 256-739-2410
Office hours: 8 a.m.–4 p.m., Monday–Friday.
Leak Adjustment and Pool-Fill Adjustment Rules
Leak adjustment checklist
- Only one leak adjustment is allowed in a twelve-month period.
- Usage must be two times more than the past twelve-month average.
- You must have lived at the current address for at least six months.
- Proof of repair is required, usually a repair receipt.
- Leak duration cannot exceed three months.
Pool-fill adjustment checklist
- Only one pool-fill adjustment is allowed in a twelve-month period.
- The City must read the meter before the pool is filled.
- The City must read the meter after the pool is filled.
- Adjustment is based on gallons used to fill the pool times sewer rate.
- Call before filling the pool, not after.
Cullman Water Rates, Sewer Rates and Water Quality
| Official item | Posted detail | What users should do |
|---|---|---|
| Inside city water | The City page lists a monthly charge and per-1,000-gallon usage charge for inside-city water service. | Check the current official rate table before disputing a bill. |
| Outside city water | The City page lists a separate outside-city monthly charge. | Confirm whether the service address is inside or outside city limits. |
| Inside city wastewater | The City page lists a monthly wastewater charge and per-1,000-gallon sewer rate. | Separate water usage from sewer charges when reviewing a high bill. |
| Outside city wastewater | The City page lists separate outside-city wastewater charges. | Ask Billing if your bill has outside-city rate treatment. |
| Annual rate adjustment | The City page notes an annual inflation adjustment of 3% or CPI, whichever is greater, applied October 1 each year. | Compare the bill date and rate effective period before assuming the old rate applies. |
| Water quality report | The City links its latest Annual Drinking Water Quality Report / CCR. | Use the official report for water source, testing and quality details. |
High Cullman Water Bill Checklist
Compare usage first
Check current usage, past 12-month average, billing dates, pool filling, irrigation, new appliances and household changes.
Check silent leaks
Toilets, flappers, hose bibs, underground lines, irrigation, water heaters and livestock/outdoor taps can create large usage.
Keep proof
Keep repair receipts, photos, plumber notes, meter readings, dates and payment confirmations before requesting adjustment review.
Locate your cutoff valve
The City’s water-quality materials warn that lots of water can be lost if you have a leak and must search for the cutoff valve.
Turn off water-using fixtures
Make sure toilets, faucets, appliances, outdoor hoses and irrigation are not using water.
Check whether usage doubled
Leak adjustment eligibility depends partly on usage being two times more than the past 12-month average.
Call before pool filling
Pool-fill adjustment requires City meter readings before and after the fill, so call before starting.
Water Treatment, Wastewater Treatment and Water Sources
Water Treatment Plant
Located at 1740 3rd Street SE. Phone: 256-739-0266. The City describes it as a 24 MGD surface water treatment facility.
Water sources
The City lists Lake Catoma and Duck River Reservoir as water sources for the City of Cullman system.
Wastewater Treatment Plant
Located at 1437 Welti Road SE. Phone: 256-739-2410. The City describes the plant as a 4.75 MGD facility.
Who To Call for Cullman Water Department Help
| Need help with… | Contact | Use this route when… |
|---|---|---|
| Water/sewer bill, payment, posting, mail, drop box, account questions | Utilities Billing: 256-775-7107 | The issue is account or payment related. |
| Billing email | utilitiesbilling@cullmanal.gov | Non-urgent billing follow-up or document trail. |
| New water/sewer service | 256-775-7210 | You need service application requirements or turn-on timing. |
| Water leak, outage or emergency | 256-775-7210 | There is active water loss, outage or water-service emergency. |
| Sanitary sewer emergency | 256-739-2410 | Sewer backup, manhole overflow, cleanout issue or wastewater emergency. |
| Water Treatment Plant | 256-739-0266 | Water treatment or water-source questions. |
| City Hall payment | 204 2nd Avenue NE, Cullman, AL 35055 | In-person bill payment, kiosk payment or drop-box location. |
| Water/Wastewater Office | 1717 Eva Road NE, Cullman, AL 35055 | New service application and water/wastewater office needs. |
Cullman Water Billing Map and Visit Planning
Use this map for in-person water/sewer bill payment at Cullman City Hall. New service uses the Water/Wastewater Office at 1717 Eva Road NE, so call first if you are not paying a current bill.
City Hall / City Clerk’s Office
204 2nd Avenue NE, Cullman, AL 35055. Use for in-person water/sewer bill payment and drop-box location.
Water/Wastewater Office
1717 Eva Road NE, Cullman, AL 35055. Use for new water/sewer service applications unless told otherwise.
Before driving
Billing questions: 256-775-7107. New service or water issue: 256-775-7210. Sewer emergency: 256-739-2410.
Local Cullman Water Bill Tips That Save Time
Do not confuse City and County water
City of Cullman Water & Wastewater and Cullman County Water Department are not the same payment route. Check your bill provider first.
Call before filling a pool
Pool-fill adjustment requires City meter readings before and after filling. Calling after the pool is filled may make adjustment harder.
City Hall is for payment; Eva Road is for service
Pay water/sewer bills at City Hall. Apply for new water/sewer service through the Water/Wastewater Office on Eva Road NE.
Leak adjustment is not automatic
Usage threshold, repair proof, residence duration, leak period and approval rules matter. Keep documents before calling.
Official Cullman Water Department Links
Cullman Water Department FAQs
Where do I pay my Cullman water bill online?
Use the official City of Cullman online water/sewer payment portal at ccws.payub.com, or start from the City’s Water & Wastewater page and open the listed Pay Your Bill link.
What is the Cullman Utilities Billing phone number?
Call 256-775-7107 for water/sewer bill questions, payment posting, account help, mail payment, drop box and billing questions.
What are Cullman Utilities Billing office hours?
The City lists Utilities Billing Office hours as Monday through Friday, 7:30 a.m. to 4:00 p.m.
Where can I pay my Cullman water bill in person?
Pay at the City Clerk’s Office inside Cullman City Hall, 204 2nd Avenue NE, Cullman, AL 35055. The City lists window payment and a debit/credit card kiosk.
Where do I mail a Cullman water bill payment?
Mail payment to City of Cullman, ATTN: Utilities Billing Office, P.O. Box 1738, Cullman, AL 35056-1738. The City says not to mail cash.
Does Cullman have a water bill drop box?
Yes. The City says an after-hours drive-up drop box is located on the south end of Cullman City Hall.
How do I apply for new water or sewer service in Cullman?
Apply at the Water/Wastewater Office located at 1717 Eva Road NE, Cullman, AL 35055. Call 256-775-7210 before visiting to confirm requirements and timing.
Who do I call for a Cullman water leak or outage?
Call 256-775-7210 to report a water leak, water outage or other water emergency.
Who do I call for a Cullman sewer emergency?
Call 256-739-2410 for sanitary sewer emergencies such as sewer backup, manhole overflow, cleanout issue or wastewater emergency.
Can I request a Cullman water leak adjustment?
Yes, if you meet the City’s rules. The City says only one leak adjustment is allowed in twelve months, usage must be two times more than the past twelve-month average, proof of repair is required, and the leak duration cannot exceed three months.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.