Haverhill Water Bill Pay Help
Need to pay a Haverhill water and sewer bill, avoid card fees, call the correct division, check a leak, request an abatement, start water service, or understand rates? This guide gives the useful action first, then the official city details that matter.
Pay Now: Best Route by Situation
Use InvoiceCloud One Time Pay. No registration is required.
Pay / view billsChoose ACH/eCheck. The current portal says ACH/eCheck transactions have no fee.
FeesUse InvoiceCloud automated phone payment/balance line: 844-941-1605.
Phone detailsCheck the meter triangle and toilets before asking for abatement.
Leak stepsHaverhill Water and Sewer Bill Payment Options
| Method | Use it when | Official detail that matters | Best practical move |
|---|---|---|---|
| InvoiceCloud One Time Pay | You want to pay online without creating an account. | The current payment portal says no registration is required for One Time Pay. | Use this for a quick payment, then save the receipt and confirmation. |
| InvoiceCloud registered account | You want extended features, future access and easier bill viewing. | The portal lets customers register and sign in to view/pay Haverhill Water bills. | Register if you manage bills for a rental, business or family member. |
| ACH / eCheck | You want to avoid the card/PayPal convenience fee. | The current payment portal says there is no fee for ACH/eCheck transactions. | Use bank account details carefully and save the confirmation. |
| Credit, debit, PayPal, Venmo and digital wallets | You prefer card or wallet payment and accept the service fee. | The portal lists card/PayPal-style payments as fee-based. | Check the final fee screen before submitting. |
| Automated phone payment | You want 24/7 phone payment or balance lookup. | InvoiceCloud lists automated phone service at 844-941-1605. | Have bill/account details and payment method ready. |
| Billing office help | You need account service, abatement paperwork or billing questions. | Water/Wastewater Billing Office is at 4 Summer Street, Room 300, Haverhill, MA 01830. | Bring bill, repair receipts, account details and ID if needed. |
Online Payment Fees: Card vs ACH/eCheck
ACH/eCheck
The current Haverhill Water InvoiceCloud portal says there is no fee for ACH/eCheck transactions.
Card / PayPal-style payments
The portal says the service is fee-based and notes card/debit/PayPal brand fees decreased effective 10/31/2025 to $3.95 or 2.95% minimum.
Phone payment
The automated payment and balance line is 844-941-1605. Check any service fee before completing payment.
Haverhill Water Billing Phone, Water Division and Offices
Water Billing
978-374-2370
Use for bills, payments, account questions, abatements and customer service.
Water Maintenance
978-374-2368
Use for water service applications, water service pipes, hydrant permits and distribution questions.
Meter Division
978-373-8487
Use for meter readings, remote reading devices, deduct meters and meter test questions.
Water Treatment Plant
978-374-2385
Use for water treatment plant and water quality report questions.
Billing office address: Haverhill Water/Wastewater Billing Office, 4 Summer Street, Room 300, Haverhill, MA 01830. The Water Maintenance and Meter Division offices are listed at 125 Amesbury Road, Haverhill, MA 01830-2801.
Haverhill Billing Schedule, Past Due Rule and Disconnection Risk
Residential bill dates
Residential billing schedule: February 1, May 1, August 1 and November 1.
Due on receipt
Haverhill says payment is due in full upon receipt.
30-day past due
After 30 days, the account is considered past due and begins to accrue interest at 14%.
Water service risk
Failure to pay a water/wastewater bill can result in disconnection of water service.
Haverhill Water and Wastewater Rates Users Ask About
| Charge type | Official detail | What it means for your bill |
|---|---|---|
| Water | $6.52 per 100 cubic feet. | Water passing through the meter is billed, whether used, wasted or lost by leakage. |
| Wastewater | $8.27 per 100 cubic feet. | Wastewater usage is generally based on water meter readings. |
| Fire service | $400–$1,200 based on service size. | Commercial/large-service customers should check the water division fee schedule. |
| Sewer-only accounts | Billed 23 units quarterly per single-family dwelling. | One unit equals 100 cubic feet. |
| Meter test | Meter test request must be in writing; fee is listed for small meters and refunded if the meter tests fast or outside AWWA limits. | Use this if you strongly suspect the meter is inaccurate, not just because the bill is high. |
High Haverhill Water Bill: Leak Checks Before You Call
Check the meter triangle
Haverhill says to make sure no water is running, then check the small triangle on the meter face. If it spins, that may indicate a leak.
Test toilets first
Toilets are the most common leak source. Use dye tablets from City Hall Room 300 or food coloring in the toilet tank. Do not flush. Color entering the bowl means a leak.
Repair before abatement
You can contest a bill through the Abatement Board Hearing process if a leak is found and repaired. Repair receipts are required.
Call with this ready
- Current bill date and account details.
- Previous bill and usage comparison.
- Meter triangle result when all water is off.
- Toilet dye test result.
- Repair receipt, plumber invoice or parts receipt if a leak was fixed.
- Whether the usage was for pool, irrigation, garden, outside meter or household leak.
Abatement, Leak Repair and Outdoor Water Usage
| Situation | Official rule | What to do |
|---|---|---|
| Leak found and repaired | Abatement Board Hearing Application must be completed within 30 days of the bill date and submitted with repair receipts. | Do not wait until the next bill. Prepare the form and receipts immediately. |
| Water wasted or lost by leakage | All water passing through a meter is charged to the customer whether used, wasted or lost by leakage. | Repair quickly; billing may still count metered water. |
| Pool or outdoor use | Wastewater usage is based on meter readings except for water used in pools, vegetable gardens over 600 sq. ft. and outside usage that is metered. | Ask the Billing Office or Meter Division before assuming outdoor use qualifies. |
| Deduct meter | Deduct meter is required for wastewater bill abatement for in-ground irrigation systems and other water not entering the sewer system. | Contact the Meter Division at 978-373-8487 for deduct meter requirements. |
| Deduct inspection | Deduct meters must be inspected and approved before abatement is given. | Do not install or rely on an unapproved meter for wastewater credit. |
Water Meters, Readings, Remote Devices and Meter Test
Residential reads
The Meter Division reads about 14,000 residential meters twice per year and handles billing rereads.
Commercial reads
About 2,000 commercial and industrial meters are read four times per year.
Remote reading devices
About 90% of system meters have exterior remote reading devices, helping avoid estimated bills. If you do not have one, call 978-373-8487; there is no charge for installation.
Meter test: If you suspect the meter is inaccurate, request a test in writing to the Meter Division, 125 Amesbury Road, Haverhill, MA 01830. The listed fee for 1-inch and smaller meters is refunded if the meter tests fast or outside American Water Works Association limits.
Water Service Application, Turn On and Turn Off
Use the official Water Service Application
The City says Water Service Application forms are available online and through the Water Billing Office or Water Maintenance Office.
Start from official City siteComplete and sign the form
The applicant must complete the application and sign where appropriate.
Scan in color if sending digitally
The City says the document should be scanned with pages 1 and 2 in color at 300 dpi so it is readable by the Water Department.
Use the correct office
Paper copies are available at Water Billing, City Hall, 4 Summer Street, Room 300, and Water Maintenance, 125 Amesbury Road.
Ask Water Maintenance if unsure
For water service application questions, call 978-374-2368.
Water Division, Service Pipes and Shutoff Risk
Water Maintenance role
Water Maintenance operates, maintains and repairs the distribution system, installs new water mains, reviews plans and approves new water service applications.
Owner service responsibility
The property owner is responsible for maintaining the water service from the street water main connection up to and including the meter, at the owner’s expense.
Service termination reasons
Water service may be terminated for a past-due bill, illegal cross connection, denied meter access, denied plumbing/meter inspection, or failure to repair a service/plumbing leak.
Backflow, Cross Connection and Hydrant Permits
Backflow program
The Water Division runs a cross-connection/backflow control program to protect the distribution system from contaminants entering by backflow or back siphonage.
Backflow contact
For cross-connection/backflow questions, call 978-374-2375. The division address is 125 Amesbury Road.
Hydrant permit
Hydrant permits are available when water is not available from another source. Contact Water Division at 978-374-2368.
Haverhill Water Quality, Sources and Treatment
Water Treatment Plant
The Water Treatment Plant at 131 Amesbury Road operates 24/7 and produces over 2 billion gallons per year on average.
Water sources
Haverhill is supplied by Kenoza Lake, Millvale Reservoir, Round Pond and Crystal Lake, with Chadwick Pond and Johnsons Pond serving as emergency sources.
Annual report
The plant prepares an annual Consumer Confidence Report for drinking water quality. Call 978-374-2385 with questions.
Local Haverhill Tips Most Generic Posts Miss
Use ACH/eCheck if you want to avoid fees
The current InvoiceCloud portal says ACH/eCheck has no fee. Card and wallet methods are fee-based.
Act fast on leak abatements
The abatement application must be completed within 30 days of the bill date, and repair receipts must be attached. Waiting can cost you the chance to contest.
Remote reading device can reduce estimated bills
If you do not have a remote reading device, the Meter Division says installation is available at no charge. Call 978-373-8487.
Owner responsibility starts earlier than many expect
The owner is responsible for the water service from the main connection to and including the meter. Do not assume every service leak is the City’s cost.
Water Billing Office Map and Visit Planning
Use this map for Haverhill Water/Wastewater Billing Office visits. For Water Maintenance or Meter Division matters, use 125 Amesbury Road instead.
Billing office
4 Summer Street, Room 300, Haverhill, MA 01830.
Bring proof
Bring bill, account details, payment proof, repair receipts, abatement paperwork or meter-test request if needed.
Call before urgent visit
Billing: 978-374-2370. Water Maintenance: 978-374-2368. Meter Division: 978-373-8487.
Official Haverhill Water and Sewer Links
Haverhill Water Bill Payment FAQs
Where do I pay my Haverhill water and sewer bill online?
Use the City of Haverhill “Pay Your Water and Sewer Bill” page, which links to the Haverhill Water InvoiceCloud payment portal for Pay / View Bills.
Can I pay a Haverhill water bill without registering?
Yes. The InvoiceCloud portal says One Time Pay does not require registration.
Is there a fee to pay online?
ACH/eCheck transactions are listed as no-fee on the current payment portal. Card/debit/PayPal-style payments are fee-based.
What is the Haverhill water bill phone number?
The Water/Wastewater Billing Office phone number is 978-374-2370. The automated payment and balance phone line listed by InvoiceCloud is 844-941-1605.
Where is the Haverhill Water Billing Office?
The Water/Wastewater Billing Office is at 4 Summer Street, Room 300, Haverhill, MA 01830.
When are Haverhill residential water bills mailed?
Residential billing dates are February 1, May 1, August 1 and November 1.
When is a Haverhill water bill past due?
Payment is due in full upon receipt. After 30 days, the account is considered past due and begins to accrue 14% interest. Failure to pay can result in water service disconnection.
What are Haverhill water and wastewater rates?
The City lists water at $6.52 per 100 cubic feet and wastewater at $8.27 per 100 cubic feet. Sewer-only accounts are billed 23 units quarterly per single-family dwelling.
How do I check for a leak before calling?
Make sure no water is running, then check the small triangle on the meter. If it spins, that may indicate a leak. Toilets are the most common leak source, so use dye tablets or food coloring in the tank without flushing.
Can I contest a high bill caused by a repaired leak?
Yes. The City says you can use the Abatement Board Hearing process if a leak is found and repaired. The application must be completed within 30 days of the bill date and submitted with repair receipts.
Who do I call about meter readings or a meter test?
Call the Meter Division at 978-373-8487. Meter test requests must be made in writing to the Meter Division, 125 Amesbury Road, Haverhill, MA 01830.
Does this page collect payments?
No. This is an independent informational guide. Use official City of Haverhill and InvoiceCloud links for payment, account status, fees, water service applications and support.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.