Pearl MS Utility Bill & Service Help
Need to pay a City of Pearl water bill, report a water leak, understand the West Rankin sewer charge, start service, check deposits, compare inside/outside city rates, or find the right phone number? This guide gives the practical action first and keeps official links close to each step.
Quick Answer: Pay, Call or Report
Use Mississippi EZPay and choose City of Pearl from the utility bill list.
Open MS EZPayCall Public Works at 601-932-3520.
Public Works pageCall the City of Pearl main number at 601-932-2262.
Contact pageSubmit water leak, water meter, sewer backup, drainage or street issue online.
Submit requestHow to Pay a City of Pearl Water Bill Online
Open the official city-linked payment page
The City of Pearl website links its “Pay Water Bill” button to Mississippi EZPay. On the EZPay utility list, choose City of Pearl.
Select “Pay utility bill”
EZPay shows a utility-bill payment action. Use utility payment, not court fine, unless you are paying a separate municipal-court fine.
Match your bill before paying
Check account number, customer name, service address, balance, and whether the bill includes water, sewer, West Rankin Regional Treatment charge, and solid waste.
Save proof
Keep the payment confirmation, date, amount, account number, email receipt, and bank/card record. For a late or disconnected account, call the City before assuming a payment posted in time.
City of Pearl Water Bill Payment Options
| Method | Official detail | Best for | User warning |
|---|---|---|---|
| Online MS EZPay | The City of Pearl links “Pay Water Bill” to Mississippi EZPay. EZPay lists City of Pearl as a utility option. | Most routine online payments. | Choose City of Pearl, not a different Pearl-area water association. |
| City contact / phone help | City main phone is 601-932-2262. Public Works phone is 601-932-3520. | Account confusion, leak, meter, service issue or urgent help. | Call Public Works for water leak or street issue; call main city number for general city routing. |
| Mail / city office | Mailing address: City of Pearl, P.O. Box 5948, Pearl, MS 39288. Physical address: 2420 Old Brandon Road, Pearl, MS 39208. | Routine documents, city office contact and non-urgent correspondence. | Do not rely on mail if you are trying to avoid immediate late fees or reconnection issues. |
| Online work request | Citizen request form includes Water Leak, Water Meter, Sewer Leak / Backup, Drainage, Storm Ditch and other issue types. | Documenting a problem with a location and optional photo. | For active emergency water flow or sewer backup, call Public Works too. |
City of Pearl Water Department Phone, Address and Hours
Water leak / street issue
601-932-3520
Public Works number for water leak or street issues.
Public Works
2418 Old Brandon Rd
Pearl, MS 39208.
City contact
2420 Old Brandon Road
Pearl, MS 39208. Phone: 601-932-2262.
Mailing address
City of Pearl
P.O. Box 5948, Pearl, MS 39288.
Start Service, Deposits and Turn-On Fees
Use the fee schedule as a planning guide. The City office can confirm the exact amount for your property type, meter size and service status.
| Fee item | Current listed amount | When users see it |
|---|---|---|
| Residential single-family owner-occupied water/sewer deposit | $100 | Common owner-occupied start-service setup. |
| Residential rental water/sewer deposit | $150 | Rental or other non-owner-occupied residential setup. |
| Commercial up to 2-inch deposit | $100 | Commercial service up to 2-inch meter. |
| Restaurant, multi-unit housing, large industrial, nursing home, hotel, mobile home park deposit | $200 | Higher-use commercial or multi-unit account setup. |
| New service connection service charge | $25 | Residential, commercial or industrial new-service connection service charge. |
| Sprinkler system deposit | $75 | Sprinkler-system related utility setup. |
| Unauthorized connection to city sewer or water | $50 | Unauthorized connection or use of city sewer/water. |
City of Pearl Water and Sewer Rates
Pearl’s fee schedule uses cubic feet. 100 cubic feet is about 748 gallons, so a bill can rise quickly when usage climbs into repeated 100-cubic-foot units.
| Service | Inside corporate limits | Outside corporate limits | What to check on your bill |
|---|---|---|---|
| Residential water | $12.61 minimum monthly for first 400 cubic feet; $3.42 per each additional 100 cubic feet or part. | $25.22 minimum monthly for first 400 cubic feet; $6.84 per each additional 100 cubic feet or part. | Whether the service address is inside or outside city limits. |
| Commercial water | $16.39 minimum monthly for first 400 cubic feet; $4.45 per each additional 100 cubic feet or part. | $32.78 minimum monthly for first 400 cubic feet; $8.90 per each additional 100 cubic feet or part. | Business classification and location. |
| Residential sewer | $5.86 minimum monthly for first 400 cubic feet; $1.64 per each additional 100 cubic feet or part; West Rankin Regional Treatment charge $5.28 per 100 cubic feet. | $11.72 minimum monthly for first 400 cubic feet; $3.28 per each additional 100 cubic feet or part; West Rankin Regional Treatment charge $6.60 per 100 cubic feet. | The West Rankin charge line and the total sewer consumption used. |
| Commercial sewer | $7.62 minimum monthly for first 400 cubic feet; $2.13 per each additional 100 cubic feet or part; West Rankin Regional Treatment charge $6.86 per 100 cubic feet. | $15.24 minimum monthly for first 400 cubic feet; $4.26 per each additional 100 cubic feet or part; West Rankin Regional Treatment charge $8.58 per 100 cubic feet. | Commercial sewer and treatment charge can be materially different from residential billing. |
Why the West Rankin Sewer Charge Appears on Pearl Bills
What changed
The City explained that Pearl residents and businesses saw water-sewer bill rate changes when the West Rankin Utility Authority wastewater treatment plant became operational.
Why users notice it
The City said customers would see increases based on water usage. The current fee schedule separately lists West Rankin Regional Treatment charges per 100 cubic feet.
Late Fee, Reconnection, NSF and Lock Fees
| Fee / issue | Listed amount | Practical meaning |
|---|---|---|
| Late payment charge for combined utility and solid waste billing | 10% of total amount due, minimum $5 | Pay before the deadline and save confirmation to avoid late-fee disputes. |
| Reconnection fee | $50 | Applies to residential, commercial and industrial reconnection in the fee schedule. |
| After-hours additional charge | $25 | Can apply when service work or reconnection happens after hours. |
| NSF fee | $50 | Returned check or returned payment can add this fee. |
| Broke or cut lock fee | $50 | Do not tamper with a lock, meter or disconnected service. |
High Pearl Water Bill Checklist
Compare usage units
Look at cubic feet used. The rate table changes after the first 400 cubic feet and then bills by each additional 100 cubic feet or part.
Check leaks
Running toilets, outdoor spigots, sprinkler leaks, water heater valves, and irrigation can push both water and sewer charges higher.
Check all fee lines
Look for late charge, solid waste fee, West Rankin charge, reconnection, NSF, lock fee, outside-city rate, or deposit/turn-on charge.
| Bill clue | Likely reason | What to do |
|---|---|---|
| Water and sewer both jumped | Actual usage increased, often from leak, irrigation, additional occupants or outdoor use. | Inspect fixtures and call 601-932-3520 if you need to report a leak or meter issue. |
| Sewer/West Rankin line seems high | West Rankin treatment charge is tied to usage and separately listed in the fee schedule. | Compare per-100-cubic-foot charge and whether inside/outside city classification is correct. |
| Same usage, higher total | Late fee, solid waste, NSF, deposit, reconnection or prior balance. | Review every line item, not just water usage. |
| Meter or reading looks wrong | Possible meter issue, reading question or usage timing. | Submit a water meter request online or call Public Works. |
Water Leak, Water Meter, Sewer Backup or Drainage Problem
Call Public Works
To report a water leak or street issue, call 601-932-3520.
Submit online request
The citizen request form includes Water Leak, Water Meter, Sewer Leak / Backup, Drainage, Storm Ditch and other issue categories.
Add exact details
Give address, cross street, whether water is actively flowing, basement/sewer impact, photo if available, and callback number.
Solid Waste, Garbage and Compactor Notes
Monthly garbage fee
The current fee schedule lists residential waste collection at $18.44 monthly and owner 65 and/or disabled at $14.19.
Trash collection issue
Public Works says Waste Management trash collection issues should be reported to 1-800-284-2451, Option 1. The page also lists Waste Management at 601-922-9647 for garbage pickup issues.
Water Quality, CCR and System Details
MSDH water system
Mississippi State Department of Health lists the City of Pearl water system as MS0610017, serving Rankin County, with groundwater as the primary source.
Annual CCR
MSDH’s 2024 CCR list includes City of Pearl — Rankin. Use the state CCR list for the official annual drinking-water report.
Compliance note
The City says Public Works works with MDEQ and MSDH to stay in compliance with current regulations.
Local Pearl Tips Most Generic Pages Miss
MS EZPay has many utilities
Choose City of Pearl in EZPay. Do not accidentally choose Pearl River Central Water, another Pearl-area system, or a different Mississippi municipality.
Inside vs outside city rates matter
The fee schedule has different inside and outside corporate-limits rates. If your bill looks wrong, confirm which rate class applies to the service address.
West Rankin charge is usage-sensitive
The West Rankin Regional Treatment charge is listed per 100 cubic feet. When water usage rises, that sewer/treatment line can rise too.
Public Works is the issue-reporting route
Water leak, meter, sewer backup, drainage, storm ditch and street issues can be reported through Public Works or the online work request form.
Do not tamper with locks
The fee schedule lists a broke/cut lock fee. Call the City before attempting anything around a locked or disconnected meter.
Solid waste can be on the same bill
The late payment section refers to combined utility and solid waste billing, so review garbage/solid waste charges when your total bill changes.
Mini Decision Tool: What Should You Do Next?
City of Pearl Water and Public Works Map
Use this map for general planning. Call first if your problem is urgent, involves active water flow, sewer backup, locked service or same-day account help.
Public Works
2418 Old Brandon Rd, Pearl, MS 39208. Phone: 601-932-3520.
City contact
2420 Old Brandon Road, Pearl, MS 39208. Phone: 601-932-2262.
Mailing address
City of Pearl, P.O. Box 5948, Pearl, MS 39288.
Official City of Pearl Water and Utility Links
City of Pearl Water Department FAQs
How do I pay my City of Pearl water bill online?
Use Mississippi EZPay from the City of Pearl “Pay Water Bill” link and choose City of Pearl from the utility list.
What is the City of Pearl Public Works phone number?
For water leaks, street issues and Public Works matters, call 601-932-3520.
What is the City of Pearl main phone number?
The City contact page lists the main phone as 601-932-2262.
Where is Pearl Public Works located?
Public Works is listed at 2418 Old Brandon Rd, Pearl, MS 39208.
What is the City of Pearl mailing address?
The City contact page lists the mailing address as City of Pearl, P.O. Box 5948, Pearl, MS 39288.
How do I report a water leak or sewer backup in Pearl?
Call Public Works at 601-932-3520. You can also submit a Citizen Work Request online and choose Water Leak, Water Meter, Sewer Leak / Backup, Drainage or another matching issue type.
What is the City of Pearl late payment charge?
The current fee schedule lists the late payment charge for combined utility and solid waste billing as 10% of the total amount due, with a $5 minimum.
What is the City of Pearl reconnection fee?
The fee schedule lists reconnection at $50 for residential, commercial and industrial accounts, with an additional $25 after-hours charge where applicable.
What is the residential owner-occupied water/sewer deposit in Pearl?
The current fee schedule lists the residential single-family owner-occupied water/sewer meter deposit and turn-on fee at $100.
Why is there a West Rankin charge on my Pearl water bill?
The City explained that Pearl moved to the West Rankin Utility Authority wastewater treatment plant, and the current fee schedule lists West Rankin Regional Treatment charges per 100 cubic feet on sewer service.
Where can I find Pearl’s drinking water report?
Use the Mississippi State Department of Health Consumer Confidence Report list. MSDH lists City of Pearl — Rankin in the 2024 CCR list.
Is WaterBillsPay.org the official City of Pearl website?
No. This is an independent informational guide. Use official City of Pearl, Mississippi EZPay and MSDH links for actual payments and account-specific support.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.