Gwinnett Water Bill & Service Help
Need to pay a Gwinnett County water bill, use the new payment website, find your new account number, start/stop/transfer service, set up automatic payments, report a water leak or sewer backup, request a leak adjustment, check 2026 rates, or understand a high bill? Use the task cards below for the official Gwinnett Water Resources route.
Fast Answer: Pick the Right Gwinnett Water Task
Use the official Gwinnett pay-water-bill page to log in or make a quick payment.
Open pay pageCall 678-376-6800. Automated card payments are available 24/7 and can take 24–48 hours to post.
Phone payment infoService can be scheduled up to 14 days ahead, but not same day. Residential activation fee is $25.
Start serviceFor water, sewer, or stormwater emergency, call 678-376-7000 24/7.
Report a problemGwinnett New Water Bill Payment Website: What Changed
New account number
Gwinnett Water Resources launched a new customer self-service website that requires a new 9-digit account number.
Where to find it
Your new account number can appear on your water bill, in an email, or in a mailed activation-code letter.
Login tip
Use the email address connected to your GwinnettCounty.com account. If login fails, call 678-376-6800 or email DWRCare@GwinnettCounty.com.
Gwinnett County Water Bill Payment Options
Gwinnett Water Resources accepts online payment, phone payment, automatic draft, mail, Western Union Quick Collect, and in-person or drive-thru payment at the Lawrenceville office.
| Payment method | Official detail | Best for | User warning |
|---|---|---|---|
| Online login / quick payment | Use Gwinnett’s official pay-water-bill page to log in or make a quick payment. | Fast payment, paperless billing, automatic payments, service requests and up to 18 months of billing history. | Use the new 9-digit account number and correct login email. |
| Phone payment | Call 678-376-6800 and follow prompts. Visa, MasterCard, American Express and Discover are accepted. | 24/7 automated payment or staff-assisted card payment during business hours. | Automated phone payments can take 24–48 hours to post. |
| Automatic payments | Automatic payments can be withdrawn from bank account or credit card on the due date each month. | Recurring payment and fewer missed due dates. | Keep paying manually until you confirm automatic payment is active. |
| Mail payment | Mail to Gwinnett Water Resources, P.O. Box 105023, Atlanta, GA 30348-5023. | Non-urgent check payment with coupon. | Allow up to three business days for mailing and processing time. |
| Western Union Quick Collect | Bring your Gwinnett County water bill to a Western Union location. | Third-party cash payment option. | Convenience fees apply; allow up to three days for processing. |
| In person / drive-thru | 684 Winder Highway NE, Lawrenceville, GA 30045. | Cash, check, money order, debit/credit card, disconnection-risk payment, receipt or account help. | Use in-person route if paying on the day of scheduled disconnection and call to confirm payment. |
How To Pay Gwinnett Water Bill Online
Open the official pay-water-bill page
Start from GwinnettCounty.com’s official Pay Water Bill page, not from an ad or unofficial “water bill pay” site.
Use login or quick payment
Existing customers can log in to the online account or use the quick payment option from the County’s pay page.
Confirm your new account number
The new system uses a new 9-digit account number. Confirm it from your bill, activation letter/email, or Customer Care.
Register for extra tools
A free online account lets you pay, set up automatic payments, sign up for paperless billing, stop or transfer service, update personal information and view up to 18 months of billing history.
Save confirmation
Save the receipt, date, amount, account number and payment method until the account balance updates.
Phone, Mail, Western Union and In-Person Payment Details
Phone payment
Call 678-376-6800. Automated payment is available 24/7; Customer Care can help from 8 a.m. to 5 p.m. Monday–Friday, excluding holidays.
Mail payment
Gwinnett Water Resources
P.O. Box 105023
Atlanta, GA 30348-5023.
Office / drive-thru
684 Winder Highway NE
Lawrenceville, GA 30045.
Overnight lockbox
Lockbox Services 105023
Gwinnett County Water Resources
3583 Atlanta Avenue
Hapeville, GA 30354-1705.
Automatic Payments and Paperless Billing
Automatic draft
Gwinnett lets customers set automatic water bill payments from a bank account or credit card on the monthly due date.
Paperless billing
Log in to your account to receive bill details by email and pay from a computer or phone.
Confirm before relying
Do not assume AutoPay is active after submitting a form or changing payment information. Verify the next bill and account status.
Start, Stop or Transfer Gwinnett Water Service
Official timing: Gwinnett connects service Monday through Friday from 8 a.m. to 5 p.m. Service can be scheduled up to 14 days in advance, but same-day service is not offered. Allow up to two business days for requests to be completed.
| Service task | Official detail | Smart user step |
|---|---|---|
| Start service | New customers use the Start Service Request Form; existing customers can log in to start service. | Apply early because same-day service is not available. |
| Residential activation fee | Non-refundable activation fee is $25 for residential accounts. | Budget this fee for new or transferred residential service. |
| Commercial service | Commercial accounts require a security deposit. | Contact commercial support at 678-376-6851 or DWRCommercial@GwinnettCounty.com. |
| Stop or transfer service | Submit through the online account or contact Gwinnett by phone/email. | Until service is closed/disconnected, the current account owner remains responsible for consumption, base fees and invoices. |
| Disconnection scheduling | Requests are processed Monday–Thursday and can be scheduled up to 14 days ahead. | Gwinnett does not disconnect on standard holidays, the day before holidays, weekends or after normal business hours. |
| Cancel a scheduled request | Call 678-376-6800 as soon as possible. | Do not rely on email cancellation because email can take up to two business days to process. |
High Gwinnett Water Bill: What To Check First
Use online history
The online account can show billing and usage history, helping you compare the current bill against previous months.
Check private leaks
High bills are often caused by leaks inside or outside the home. Gwinnett says leaks on the homeowner’s side are the customer’s responsibility to repair.
Check outdoor use
Irrigation, pool filling, new sod, pressure washing and hose bib leaks can push usage into higher tiers.
Compare gallons first
Look at total usage, billing days, season, outdoor watering, recent guests, pool filling, and irrigation controller changes.
Do a no-water leak check
Turn off faucets, toilets, irrigation, appliances and hose bibs. If the meter keeps moving, look for a leak.
Inspect common hidden causes
Check toilet flappers, irrigation valves, water heater relief line, softener regeneration, outdoor spigots, service line, crawlspace and basement plumbing.
Repair and document
If you find a leak, repair it quickly and keep proof of repair before asking for a leak adjustment.
Gwinnett Leak Adjustment Request: Rules and Proof
Basic request rules
- Adjustment can only be made once in a 12-month timeframe.
- Request must be made within 3 months of leak repair, qualifying pool fill or qualifying new sod installation.
- Proof of repair must be included.
- Review may take 2–3 business days.
- Completion of the form does not guarantee an adjustment.
How to submit
- Residential accounts: email DWRCare@GwinnettCounty.com.
- Commercial accounts: email DWRCommercial@GwinnettCounty.com.
- Fax: 678-376-6838.
- Include account number, meter number, leak location, repair date, and meter reading after repair.
- Keep plumber invoice, parts receipt or other proof.
Gwinnett 2026 Water and Sewer Rates
Gwinnett posts current water and sewer rates on the Customer Care page. These key 2026 rates are listed per 1,000 gallons.
| 2026 posted rate item | Amount | What it means |
|---|---|---|
| Single-family residential water Tier 1 | $5.78 per 1,000 gallons | Up to 8,000 gallons. |
| Single-family residential water Tier 2 | $8.67 per 1,000 gallons | 8,001 to 12,000 gallons. |
| Single-family residential water Tier 3 | $11.56 per 1,000 gallons | More than 12,000 gallons. |
| Single-family sewer | $9.43 per 1,000 gallons | Posted sewer volume rate. |
| Commercial / multi-family water | $5.78 per 1,000 gallons | Posted 2026 commercial and multi-family water rate. |
| Commercial / multi-family sewer | $9.43 per 1,000 gallons | Posted 2026 commercial and multi-family sewer rate. |
| Irrigation / builder water | $11.56 per 1,000 gallons | Gwinnett notes all irrigation and builder accounts are billed at twice the tier-one volumetric rate. |
| Builder sewer | $9.43 per 1,000 gallons | Posted 2026 builder sewer rate. |
Report a Gwinnett Water, Sewer or Stormwater Emergency
24/7 dispatch
Call 678-376-7000 for a water, sewer or stormwater-related emergency. Operators are available 24 hours a day, 365 days a year.
Call for these issues
Water leaks in the meter box or street, water outages, sewer backups or spills, overflowing manholes, sinkholes, major flooding and broken storm drains.
Give exact location
For leaks, breaks or outages, note the street address, cross street or intersection so crews can locate the issue faster.
Customer Responsibility vs County Responsibility
Usually customer responsibility
- Leak between the home and the meter.
- Leaks inside the house.
- Toilet, faucet, irrigation and water heater leaks.
- Private plumbing and water lines on the homeowner’s side of the right-of-way.
- Hot-water temperature problems.
Call Gwinnett immediately for
- Water leak in meter box or street.
- Water outage or service disruption.
- Sewer backup or spill.
- Overflowing manhole.
- Sinkhole, major flooding or broken storm drain.
Payment Assistance, Rebates and Customer Support
Payment assistance
Gwinnett’s Water Resources Assistance Program has ended. For current help, contact Customer Care at DWRCare@GwinnettCounty.com or 678-376-6800.
Rebates
Check the County’s Assistance and Rebates page for current rebate and support options before replacing fixtures or applying for help.
Past-due account
If you cannot pay on time, contact Customer Care before the account reaches late-fee or disconnection risk.
Gwinnett Water Quality, Source and Scam Warning
Water source
Lake Lanier is Gwinnett County’s sole water source and supports drinking water for nearly one million residents.
Water quality report
Gwinnett publishes an annual Water Quality Report with testing and compliance information for drinking water.
Scam warning
Gwinnett says it tests water quality frequently but does not send employees to test tap water inside customers’ homes. If unsafe, call 911.
Who To Call for Gwinnett Water Department Help
| Need help with… | Official contact / route | Use this when… |
|---|---|---|
| Water bill, payment, online account, start/stop/transfer service, leak adjustment, account questions | Customer Care: 678-376-6800; DWRCare@GwinnettCounty.com | The issue is account, billing, payment, profile access, service request or residential adjustment. |
| 24/7 automated phone payment | 678-376-6800 | You want to pay by card through the automated phone system. |
| Water, sewer or stormwater emergency | 24/7 dispatch: 678-376-7000 | Active leak, outage, sewer spill, manhole overflow, sinkhole, major flooding or broken storm drain. |
| Commercial accounts | 678-376-6851; DWRCommercial@GwinnettCounty.com | Commercial billing, commercial leak adjustment, backflow, large meter or business account questions. |
| Drought and water restriction information | 678-376-7100 | You need restrictions, drought, outdoor watering or conservation guidance. |
| Water conservation or leak detection education | 678-376-6722; DWRConserve@GwinnettCounty.com | You need education on water conservation or leak detection. |
| Backflow | 678-376-4213; DWRBackflow@GwinnettCounty.com | You have backflow prevention, testing or device questions. |
| In-person payment and account help | 684 Winder Highway NE, Lawrenceville, GA 30045 | You need cash/check/card payment, drive-thru, receipt, disconnection-day assistance or account review. |
Gwinnett Water Resources Map and Visit Planning
Use this map for Gwinnett Water Resources Customer Care and in-person/drive-thru payments. For active water, sewer or stormwater emergencies, call 678-376-7000 instead of driving to the office.
Customer Care office
Gwinnett Water Resources, 684 Winder Highway NE, Lawrenceville, GA 30045.
Office hours
Customer Care representatives are available 8 a.m. to 5 p.m. Monday through Friday, excluding holidays.
Before visiting
Bring the water bill, new account number, service address, ID if needed, payment method and any repair proof for leak-adjustment questions.
Local Gwinnett Water Bill Tips That Save Time
Use the new 9-digit account number
If online payment fails, the problem may be the old account number, wrong email login or missing activation code.
Phone payments may not post instantly
Automated phone payments can take 24–48 hours to post. For disconnection-day accounts, call Customer Care.
Leaks are usually private-side responsibility
If the leak is between your home and the meter or inside your home, call a plumber and keep proof for possible adjustment review.
Use emergency dispatch for field issues
Billing staff answer account questions. Dispatch at 678-376-7000 handles active water, sewer and stormwater emergencies.
Official Gwinnett Water Department Links
Gwinnett Water Department FAQs
Where do I pay my Gwinnett County water bill online?
Use Gwinnett County’s official Pay Water Bill page. You can log in to your account or make a quick payment through the County’s online water billing route.
What is the Gwinnett water bill phone number?
Call Gwinnett Water Resources Customer Care at 678-376-6800 for billing, payment, account, start/stop/transfer service and online profile help.
Can I pay Gwinnett water bill by phone?
Yes. Call 678-376-6800 and follow the prompts. Visa, MasterCard, American Express and Discover are accepted. Automated payments can take 24 to 48 hours to post.
Where do I mail a Gwinnett water bill payment?
Mail payment to Gwinnett Water Resources, P.O. Box 105023, Atlanta, GA 30348-5023. Include the payment coupon and write the account number on the check.
Where is Gwinnett Water Resources Customer Care located?
Customer Care and in-person payments are at 684 Winder Highway NE, Lawrenceville, GA 30045.
What is the Gwinnett water emergency number?
Call 678-376-7000 for water, sewer or stormwater-related emergencies such as water leaks in the meter box or street, water outages, sewer backups, overflowing manholes, sinkholes, major flooding or broken storm drains.
How do I start Gwinnett water service?
Use the official start service route from the pay-water-bill page. Gwinnett connects service Monday through Friday from 8 a.m. to 5 p.m., can schedule up to 14 days ahead, does not offer same-day service, and asks customers to allow up to two business days.
What is the Gwinnett water residential activation fee?
The non-refundable residential activation fee is $25. This also applies to a transfer of service where one account is closed and a new account is opened.
Can I get a Gwinnett water leak adjustment?
Possibly. Gwinnett’s leak adjustment form says an adjustment can only be made once in a 12-month timeframe, the request must be made within 3 months of leak repair, qualifying pool fill or qualifying new sod installation, and proof of repair must be included.
What are Gwinnett 2026 residential water rates?
For single-family residential water, 2026 posted rates are $5.78 per 1,000 gallons for Tier 1 up to 8,000 gallons, $8.67 for Tier 2 from 8,001 to 12,000 gallons, and $11.56 for Tier 3 over 12,000 gallons. Sewer is posted at $9.43 per 1,000 gallons.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.