El Paso Water Department, TX: Bill Pay, Phone Number and Hours
Use official EPWater resources to pay your bill online, by phone, AutoPay, mail or payment location. This guide also covers customer service hours, emergency reporting, disconnect notice rules, same-day restoration timing, payment assistance, leak adjustment support, start/stop service and official links.
If you are searching for el paso water department, choose the task closest to what you need. EPWater customers usually want to pay online, pay by phone, set up AutoPay, mail a payment, find a payment location, restore service after a disconnect notice, request a payment arrangement, report an emergency or ask for leak/high-bill help.
Choose one option. The official action card below updates for online payment, phone payment, AutoPay, mail, payment locations, disconnect notice, assistance, leak help and emergency reporting.
💳 Pay online — use official EPWater My Account
Use this for: paying your El Paso Water bill online with checking/savings, card, PayPal or Venmo.
Posting: official page says online payments post within 1 hour.
Fee: EPWater lists no fee for online payment.
El Paso Water Department Quick Facts Before You Pay
El Paso Water, also known as EPWater, provides official bill payment options through My Account, AutoPay, phone payment, mail and expanded payment locations. The main customer service number is 915-594-5500.
Customer Service Representatives are available by phone Monday through Friday from 7 a.m. to 6 p.m.. Emergency reporting for main breaks, water quality issues, sewer overflows and stormwater problems is available 24 hours a day, 7 days a week by calling the same number and pressing 6.
What This El Paso Water Department Guide Covers
How to Pay El Paso Water Bill Online
The safest online route is to open the official EPWater Pay Your Bill page or go directly to EPWater My Account. Online payment supports checking/savings, credit/debit cards, PayPal and Venmo.
EPWater says online payments post within 1 hour and have no fee. You can log in or create an account for the full self-service experience, or log in as guest for limited options.
Open official EPWater Pay Your Bill page
Start from EPWater Pay Your Bill so you know the link is official.
Open My Account
Use myaccount.epwater.org to pay, log in, register or use available guest options.
Choose your payment method
Use checking/savings, credit/debit card, PayPal or Venmo if available on the payment screen.
Review account and amount
Check your EPWater account number, service address, payment amount and method before submitting.
Save the confirmation
Save the confirmation number, date, amount and method. This is very important if your account is close to a disconnect deadline.
El Paso Water Phone Payment Number
To pay by phone, call 915-594-5500. EPWater says to select your language and choose option 1 for payment.
Phone payment is available 24 hours a day, 7 days a week, including holidays. EPWater says phone payments post within 1 hour and there is no service fee through IVR or online.
Before calling to pay by phone, keep this ready
- EPWater account number or registered phone number.
- EPWater PIN.
- Service address ZIP code.
- Payment amount.
- Card details or routing/checking account number.
- Pen and paper to record confirmation code.
El Paso Water AutoPay: Best Option to Avoid Missed Due Dates
EPWater lists AutoPay as a no-fee option using checking or savings. AutoPay posts on the due date and requires login or registration through My Account.
AutoPay uses: checking or savings account.
Posts: on the due date, according to EPWater’s Pay Your Bill page.
Fee: no fee listed for AutoPay.
Setup: log in or register through My Account.
El Paso Water Bill Mailing Address
EPWater lists mail payment by check or money order. The mailing address is:
P.O. Box 511
El Paso, TX 79961-0511
EPWater says mail payments post in 1 to 2 business days upon receipt and have no fee.
Mail payment checklist
- Use check or money order only.
- Write your EPWater account number clearly.
- Include the bill stub if available.
- Mail early enough for delivery and posting.
- Do not use mail if your account is already on a disconnect deadline.
El Paso Water Payment Locations: CheckFree, MoneyGram and Walmart Bill Pay
EPWater lists expanded payment locations throughout town. These locations may accept cash, check or money order, depending on the location.
| Location type | Posting time listed by EPWater | Fee | Best use |
|---|---|---|---|
| CheckFree | Posts within 2–3 days | Varies by location | When you need a cash/check/money order location and have enough time. |
| MoneyGram | Posts between 1–3 days | Varies by location | In-person payment outside EPWater online account. |
| Walmart Bill Pay | Posts within 1 hour | Varies by location | Faster in-person payment option when available. |
El Paso Water Disconnect Notice and Same-Day Restoration Rules
If you received a disconnect notice or your service has already been disconnected, EPWater says you must make payment in full to have service automatically restored.
For same-day restoration, payments must be received Monday through Friday from 7:30 a.m. to 7 p.m.. Payments posted after hours or on weekends are restored the following business day.
Pay the full required amount
Partial payments may not restore service automatically if EPWater requires full payment after disconnect.
Use a fast official method
Use online or phone payment because EPWater lists both as posting within 1 hour.
Pay during restoration window
For same-day restore, make sure the payment is received Monday–Friday from 7:30 a.m. to 7 p.m.
Save proof and call if needed
Save your confirmation number and call 915-594-5500 if the account status does not update.
El Paso Water Payment Assistance, AguaCares and Payment Arrangements
EPWater’s Payment Assistance page says eligible customers may receive up to a $250 credit toward the water bill and that the applicant must agree to enter a payment arrangement plan for outstanding balances.
EPWater also explains that AguaCares is not the only form of help. Other community nonprofit agencies may provide payment assistance depending on funding, including Project Bravo, United Way of El Paso, Amistad and others.
Use for: EPWater assistance credit if you qualify and submit required documents.
Use for: spreading outstanding balances under an approved plan.
Check: Project Bravo, United Way of El Paso, Amistad and other local agencies depending on funding.
Apply early: assistance can take time, so do not wait until service is at immediate disconnect risk.
High El Paso Water Bill? Leak Protection and Adjustment Help
EPWater’s Leak Protection Program page says customers may request a leak adjustment for qualifying leaks. The page lists ServLine support at 915-273-3999.
EPWater says adjustments only cover lost water and do not cover repairs. Customers should provide account number, service address, leak details, repair description, high-bill date range and proof of repairs.
Leak adjustment checklist
- Call ServLine at 915-273-3999.
- Fill out the leak adjustment request form.
- Provide account number and service address.
- Provide date and details of the leak.
- Explain repairs made and provide proof where possible.
- Continue trying to pay while the adjustment is pending.
Start, Stop or Transfer El Paso Water Service
EPWater’s Contact Us page links customers to Start New Service, Stop Service and Transfer Service through My Account. The page says responses may take up to four business days.
The page also notes a deposit fee will apply to the first bill for all new accounts.
Use for: opening a new EPWater account at a service address.
Use for: moving out and ending billing responsibility.
Use for: moving from one EPWater service address to another.
EPWater note: requests may take up to four business days.
Report El Paso Water Emergency, Main Break, Sewer Overflow or Water Quality Issue
For emergencies such as main breaks, water quality issues or sewer overflows, call EPWater immediately at 915-594-5500. EPWater says emergency response is available 24 hours a day, 7 days a week.
EPWater’s Contact Us page says to report emergencies through the 24-hour emergency hotline at 915-594-5500 and press 6. The emergency page also provides an online form as an alternative if call volume causes delays.
Call: 915-594-5500, press 6.
Examples: main break, water quality issue, sewer overflow, stormwater issue.
Use if: call volume is high and you need to submit details online.
Not for: routine bill payment questions or non-urgent account changes.
Official El Paso Water Links and Billing Resources
Use these official resources first. They help avoid third-party bill payment confusion, wrong providers, fake payment links and outdated customer service information.
💧 EPWater Home
Main official El Paso Water website with customer service, emergency, billing and water service resources.
Open EPWater💳 Pay Your Bill
Official payment options page covering AutoPay, online, phone, mail and payment locations.
Open Pay Your Bill🔐 My Account
Official account portal for bill payment, registration, guest options and account management.
Open My Account☎️ Pay by Phone
Official phone payment instructions, accepted payment methods and disconnect restoration notes.
Open Pay by Phone🤝 Payment Assistance
Official EPWater assistance page for customers who need bill help or arrangement support.
Open Assistance🚨 Report Emergency
Official EPWater emergency page for main breaks, sewer overflow, water quality and stormwater issues.
Open Emergency PageEl Paso Water Office Map and Address
El Paso Water’s commonly listed office address is 1154 Hawkins Blvd, El Paso, TX 79925. Use the map below for directions, but for billing and account questions, the fastest first step is usually calling 915-594-5500 or using My Account.
El Paso Water Utilities
Use this map for the EPWater office location. Check EPWater directly before visiting if you need a specific department or appointment.
El Paso Water Phone Numbers, Hours and Payment Details
Use this quick table when you need to pay, call, mail payment, report an emergency, ask for assistance or request leak adjustment support.
| Need | Official detail | Best action |
|---|---|---|
| Customer service | 915-594-5500 | Call Monday–Friday, 7 a.m.–6 p.m. for account questions. |
| Pay by phone | 915-594-5500, option 1 after language | Use for 24/7 IVR payment by card or ACH/e-check. |
| Emergency reporting | 915-594-5500, press 6 | Use for main breaks, sewer overflow, water quality or stormwater issues. |
| Mail payment | El Paso Water, P.O. Box 511, El Paso, TX 79961-0511 | Mail check or money order early. |
| Leak adjustment | 915-273-3999 | Call ServLine for qualifying leak adjustment support. |
| Stormwater operations | 915-594-5515 | Use for stormwater operations questions listed by EPWater. |
| Conservation | 915-594-5508 | Use for conservation-related questions. |
FAQs About El Paso Water Department Bill Pay
How do I pay my El Paso Water bill online?
Use EPWater My Account at myaccount.epwater.org or start from the official EPWater Pay Your Bill page. Online payment supports checking/savings, credit/debit card, PayPal and Venmo.
What is the El Paso Water phone number?
The main EPWater customer service number is 915-594-5500.
What are El Paso Water customer service hours?
Customer Service Representatives are available by phone Monday through Friday from 7 a.m. to 6 p.m.
How do I pay El Paso Water by phone?
Call 915-594-5500, select your language, then choose option 1 for payment. EPWater says phone payments are available 24/7 and post within 1 hour.
Is there a fee to pay EPWater online or by phone?
EPWater says there is no service fee to make a payment through IVR or online.
Where do I mail my El Paso Water payment?
Mail check or money order payments to El Paso Water, P.O. Box 511, El Paso, TX 79961-0511.
How fast does an El Paso Water online payment post?
EPWater says online payments and phone payments post within 1 hour.
What should I do if I received an EPWater disconnect notice?
If you received a disconnect notice or service has been disconnected, EPWater says full payment is needed for automatic restoration. Payments must be received Monday–Friday from 7:30 a.m. to 7 p.m. for same-day restoration.
Who do I call for an El Paso Water emergency?
Call 915-594-5500 and press 6 for emergencies such as main breaks, water quality issues, sewer overflow or stormwater issues.
How do I request an El Paso Water leak adjustment?
Call ServLine at 915-273-3999 or use the EPWater leak adjustment request form. Provide account number, service address, leak details, repair details and high-bill dates.
Best Way to Pay El Paso Water Department Bill in 2026
The best route is to use the official EPWater My Account portal or call 915-594-5500 for phone payment. Both online and phone payments are listed by EPWater as no-fee options that post within 1 hour.
If your account is under a disconnect notice, do not use slow mail or delayed payment locations. Make the required full payment through an official fast method and make sure it is received during the same-day restoration window. For emergencies like main breaks or sewer overflows, call 915-594-5500 and press 6.
Important Notice: This article is an independent informational guide and is not El Paso Water, EPWater, the City of El Paso, a payment processor or an official utility service. Payment links, phone numbers, hours, fees, assistance rules, restoration timing and service policies can change. Always verify urgent or official matters directly with EPWater before acting.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.