El Paso Water Bill & Service Help
Need to pay an El Paso Water bill, use My Account, call customer service, set up AutoPay, mail a payment, find a payment location, restore service after a disconnect notice, request payment assistance, report a main break, or ask for leak adjustment help? Use this task-first guide to reach the official EPWater route fast.
Fast Answer: Choose Your El Paso Water Task
Use official My Account. Online payments accept checking/savings, card, PayPal or Venmo and post within 1 hour.
Pay onlineCall 915-594-5500, choose language, then option 1. No registration and no fee listed.
Phone pay infoAguaCares may provide up to a $250 credit for qualifying customers at risk of disconnection.
Payment assistanceFor main breaks, water quality problems, sewer overflows or stormwater issues, call 915-594-5500, press 6.
Report emergencyEl Paso Water Bill Payment Options
EPWater offers My Account, AutoPay, phone payment, mail and expanded payment locations. For routine bills, online or phone is usually fastest. For disconnected service, use a fast official method and confirm timing.
| Payment method | Official detail | Best for | Important warning |
|---|---|---|---|
| Online My Account | Checking/savings, credit/debit card, PayPal and Venmo. Posts within 1 hour. No fee listed. | Fast normal payment, account access, guest pay or full self-service account. | Use official My Account only; verify account and service address before paying. |
| Phone payment | Call 915-594-5500, choose language, then option 1. Posts within 1 hour. No fee listed. | Fast payment without website login. | Have account number or registered phone number, PIN and ZIP code ready. |
| AutoPay | Checking/savings account. Posts on the due date. No fee listed. Enroll through My Account. | Preventing missed due dates. | Confirm AutoPay is active before stopping manual payments. |
| Check or money order. Posts 1–2 business days after receipt. No fee listed. | Non-urgent paper payment. | Do not use mail if a disconnect deadline is close. | |
| Payment locations | CheckFree, MoneyGram and Walmart Bill Pay locations may accept cash, check or money order. | In-person payment locations around town. | Posting and fees vary. Walmart Bill Pay is listed as posting within 1 hour; others can take 1–3 days. |
| Customer Service | Call 915-594-5500, Monday–Friday, 7 a.m.–6 p.m. | Billing issue, payment plan, payment arrangement, account access or service request. | Responses to online service requests may take up to four business days. |
How To Pay El Paso Water Bill Online
Start from the official route
Open EPWater Pay Your Bill or go directly to My Account.
Log in, create account or use guest access
EPWater says full self-service requires logging in or creating an account. Guest access is available for limited options.
Choose payment method
Online payment supports checking/savings, credit/debit card, PayPal and Venmo where shown on the payment screen.
Confirm the account
Check account number, service address, amount, due date and payment method before submitting.
Save confirmation
Online payments post within 1 hour. Save confirmation number, date, amount and method until the account updates.
El Paso Water Phone Payment Number
Phone payment
Call 915-594-5500, select your language, then choose option 1 for payment.
Posting
EPWater lists phone payments as posting within 1 hour.
Fee
EPWater lists no service fee for IVR or online payments.
Have ready before calling
- EPWater account number or registered phone number.
- EPWater PIN.
- Service address ZIP code.
- Payment amount.
- Card details or checking/routing information.
- Pen or phone note to save the confirmation code.
EPWater AutoPay: Best Option To Avoid Missed Due Dates
How it works
- Enroll by logging in or registering through My Account.
- Uses checking or savings account.
- Posts on the due date.
- No fee listed by EPWater.
- Works best for customers who want predictable monthly payment.
Before relying on it
- Confirm enrollment is complete.
- Check your next bill for AutoPay status.
- Keep enough funds available before the due date.
- Pay manually if the first AutoPay is not yet active.
- Call 915-594-5500 if a draft fails or returns.
Mail Payment and El Paso Water Payment Locations
Mailing address
El Paso Water
P.O. Box 511
El Paso, TX 79961-0511
Use check or money order, write the EPWater account number clearly, include bill stub if available, and mail early.
In-person payment networks
EPWater lists CheckFree, MoneyGram and Walmart Bill Pay as expanded payment locations. Fees vary by location.
Posting listed: CheckFree 2–3 days, MoneyGram 1–3 days, Walmart Bill Pay within 1 hour.
Disconnect Notice and Same-Day Restoration Rules
Fast rule: If you received a disconnect notice or your service has been disconnected, EPWater says you must make payment in full to have service automatically restored. Payments must be received Monday–Friday from 7:30 a.m. to 7 p.m. for same-day restoration. After-hours or weekend payments are restored the following business day.
Pay the full required amount
Partial payment may not automatically restore service after disconnect status.
Use a fast official method
Use online My Account or phone payment because both are listed as posting within 1 hour.
Pay inside the restoration window
Same-day restoration requires payment received Monday–Friday, 7:30 a.m.–7 p.m.
Save proof and call if status does not update
Keep confirmation number and call 915-594-5500 if service is not restored or the account still shows past due.
Start, Stop or Transfer El Paso Water Service
Start new service
Use My Account service request tools for new service. EPWater says responses may take up to four business days.
Transfer service
Use the transfer route when moving from one EPWater service address to another.
Stop service
Use the stop-service request when moving out so billing responsibility does not continue at the old address.
El Paso Water Rates, Deposits and Fees To Check
Rates are set by the El Paso Water Public Service Board. The following figures are from the EPWater rates page for meter readings after March 1, 2026, unless otherwise noted.
| Bill item | Official posted amount | Why users care |
|---|---|---|
| Water minimum, less than 1” meter | $11.82 with 5 CCF allowance; $8.27 if 1 CCF or less. | Common residential fixed water charge before higher usage blocks. |
| Water Supply Replacement Charge | Less than 1” meter: $17.49/month, but not charged if monthly consumption is less than 5 CCF. | Low-use customers may avoid this charge. |
| Inside city water block rates | Block 1: $3.92/CCF over 5 CCF–150% of AWC; Block 2: $9.26; Block 3: $13.24. | High use, irrigation or leaks can push usage into expensive blocks. |
| Average Winter Consumption | AWC is based on December, January and February billing periods. | Winter water use can affect water and wastewater calculations. |
| Wastewater minimum, less than 1” meter | $34.80; $24.36 if 1 CCF or less. | Separate wastewater base charge can make bills higher even with low water use. |
| Wastewater commodity charge | $4.86 per CCF calculated on 90% of AWC above allowance. | Winter leaks may affect later wastewater charges. |
| Single-family guarantee deposit | $75.00. | Deposit applies as condition of service and is applied against final bill at termination. |
| Commercial / industrial deposits | Commercial $150; industrial $500. | Business accounts should verify deposit before starting service. |
| Customer account set-up fee | No charge for new customers to set up service. | Deposit may apply, but account setup fee is listed as no charge. |
| Stormwater typical residential charge | Typical 1,201–3,000 sq. ft. impervious area: $7.42/month. | Stormwater can appear on bill even if water use is low. |
High El Paso Water Bill: Leak Protection and Adjustment Help
ServLine Leak Protection
Residential customers are automatically enrolled for a monthly fee, and customers can opt out by calling 915-273-3999 or using the opt-out form.
Qualifying leaks
Leaks behind a wall, underground or under the foundation may qualify. Adjustments cover lost water, not plumbing repairs.
Request adjustment
Call ServLine at 915-273-3999 or submit the leak adjustment request form with account, address, leak dates and repair proof.
Confirm the bill change
Compare high-bill dates, meter usage and the prior 12-month average.
Repair the leak quickly
EPWater requires customers to repair qualifying leaks and show reduced consumption after the leak period.
Gather proof
Provide account number, service address, leak details, repair description, high-bill date range and proof of repairs.
Keep paying while pending
EPWater says customers should always attempt to make a payment while a leak adjustment is pending approval.
Payment Assistance: AguaCares, AguaRepairs and Community Help
AguaCares
AguaCares is for EPWater customers facing financial hardship and at risk of disconnection. Eligible customers may receive up to a $250 credit.
Payment arrangement
The applicant must agree to enter a payment arrangement plan for outstanding balances.
AguaRepairs
AguaRepairs focuses on residential leak repairs in homes owned by EPWater customers and is managed by Rebuilding Together El Paso.
Report El Paso Water Emergency, Main Break, Sewer Overflow or Stormwater Issue
Emergency number: Call 915-594-5500 and press 6. EPWater says emergency response is available 24 hours a day, 7 days a week for main breaks, water quality issues, sewer overflows and stormwater issues.
| Emergency type | Examples listed by EPWater | What to give |
|---|---|---|
| Water issue | High/low pressure, water outage, dirty water, water leak on street/alley, meter leak, valve leak, fire hydrant leak. | Address, nearest cross street, visible water flow, pressure issue and callback number. |
| Sewer issue | Sewer overflowing, sewer backup, sewer odor, missing/loose manhole cover. | Indoor/outdoor location, whether it is entering property, odor/overflow details and time started. |
| Stormwater issue | Street flooding or pond issue. | Street location, depth, blocked drain/pond details and whether traffic/property is affected. |
| Outage information | Use the EPWater outage map to check known impacts. | Still report dangerous or worsening conditions by phone. |
Who To Call for El Paso Water Department Help
| Need help with… | Official contact | Best next step |
|---|---|---|
| Bill, account, payment, start/stop/transfer, payment plan | 915-594-5500 | Call Monday–Friday, 7 a.m.–6 p.m., with account number and service address. |
| Phone payment | 915-594-5500, option 1 | Use after selecting language; save confirmation. |
| Emergency water/wastewater/stormwater problem | 915-594-5500, press 6 | Available 24/7. |
| Leak Protection / ServLine | 915-273-3999 | Use for ServLine opt-out or leak adjustment request support. |
| Conservation | 915-594-5508 | Use for rebates, conservation and water-use questions. |
| Stormwater Operations | 915-594-5515 | Use for stormwater program routing. |
| Development Services / new installations | 915-594-5635 / 915-594-5542 | Use for development or installation routing, not routine bill pay. |
| Solid Waste / recycling | 915-212-6000 | City of El Paso Solid Waste/Recycling is separate from EPWater billing. |
El Paso Water Map and Office Reference
Most bill tasks should be handled through My Account, phone payment, mail or payment locations. This map points to the EPWater main office campus at 1154 Hawkins Boulevard. Call 915-594-5500 before visiting for any payment, account or document issue.
Main office reference
1154 Hawkins Boulevard, El Paso, TX 79925.
Phone support
Customer Service Representatives are available Monday–Friday, 7 a.m.–6 p.m.
Bring / prepare
Account number, service address, bill, confirmation number, ID if requested, repair proof for leak adjustment, and payment arrangement details.
El Paso Water Tips That Save Time
Use online or phone if timing matters
EPWater lists online and phone payments as posting within 1 hour. Mail and some payment locations can take longer.
Watch winter water use
Average Winter Consumption from December, January and February affects billing calculations, so winter leaks matter.
Leak adjustment is not a repair refund
Adjustments cover lost water only. Keep receipts and fix the leak quickly.
Do not wait on assistance
AguaCares and nonprofit funding can be limited. Apply before disconnection is immediate.
Official El Paso Water Links
El Paso Water Department FAQs
Where do I pay my El Paso Water bill online?
Use the official EPWater My Account portal at myaccount.epwater.org or start from the official Pay Your Bill page on epwater.org.
What is the El Paso Water customer service number?
Call 915-594-5500. Customer Service Representatives are available Monday through Friday from 7 a.m. to 6 p.m.
How do I pay El Paso Water by phone?
Call 915-594-5500, select your language, then choose option 1 for payment.
Does El Paso Water charge a fee for online or phone payment?
EPWater lists no fee for online payments, phone/IVR payments and AutoPay.
How fast do online and phone payments post?
EPWater lists online and phone payments as posting within 1 hour.
What is the El Paso Water mailing address?
Mail check or money order payments to El Paso Water, P.O. Box 511, El Paso, TX 79961-0511.
How do I restore service after a disconnect notice?
Make payment in full through a fast official method. For same-day restoration, payment must be received Monday through Friday from 7:30 a.m. to 7 p.m.; after-hours or weekend payments restore the following business day.
How do I start, stop or transfer service?
Use My Account service request links for start, stop or transfer service. EPWater says responses may take up to four business days, and a deposit fee applies to the first bill for new accounts.
Who do I call for a high bill caused by a leak?
Call ServLine at 915-273-3999 or submit the leak adjustment request form. Provide account number, service address, leak details, repair description and proof of repairs.
What is the El Paso Water emergency number?
Call 915-594-5500 and press 6 for main breaks, water quality issues, sewer overflows or stormwater emergencies. Emergency response is available 24/7.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.