City of Stow Water Bill Payment, Phone, Hours and Address
Use official City of Stow Water Department resources to pay your water bill online through InvoiceCloud, pay by phone, mail your payment, pay in person at City Hall, use the 24/7 drop box, pay at Drug Mart, understand convenience fees, check water rates, report emergencies and contact the correct office for sewer questions.
If you are searching for City of Stow Water Department, use the official payment and billing routes below. Choose your need to find the correct online portal, pay-by-phone number, City Hall address, drop box location, Drug Mart payment option, water department phone or emergency contact.
Choose one option. The card below will show the best official action, phone number and practical warning.
💳 Pay online — use official City of Stow InvoiceCloud portal
Use this for: paying your City of Stow water bill online through the official InvoiceCloud route.
Keep ready: water account number, service address, bill details and payment method.
After payment: save the confirmation number and check your payment history.
Stow Water Department Quick Facts Before You Pay
The City of Stow Water Billing Department bills Stow water customers monthly for water usage. The official Water Department phone number is 330-689-2889, fax is 330-689-2847, and the emergency phone number is 330-689-5700.
City Hall payment is available at 3760 Darrow Road, Stow, OH 44224, Monday through Friday from 8:00 AM to 4:30 PM. The city also lists mail payment, online payment, phone payment, a 24/7 City Hall drop box and Drug Mart payment at 4044 Fishcreek Road.
What This Stow Water Department Guide Covers
How to Pay City of Stow Water Bill Online
The safest starting point is the official City of Stow Payment Options page. From there, open the official InvoiceCloud City of Stow payment portal.
The city’s online payment information explains that customers can make a one-time payment or register to manage the account, view up to two years of payment history and receive bill/payment reminder emails.
Open the official Stow payment page
Go to the official Payment Options page so you do not land on a third-party payment website.
Open InvoiceCloud
Use the official InvoiceCloud payment portal for City of Stow water bill payment.
Choose one-time payment or account registration
Use one-time payment for quick payment, or register if you want account management, reminders and payment history.
Review fees before paying
Check the convenience fee before submitting. Card, PayPal, Venmo, and e-check fees are listed by the city.
Save confirmation
Save the confirmation number, date, amount and payment method until the payment appears correctly.
City of Stow Water Bill Pay by Phone Number
The official Online Payments & E-Billing page lists pay-by-phone IVR at 866-992-0456. The city lists a $0.95 surcharge for using the phone payment service, in addition to the other applicable service fees.
Before calling to pay by phone
- Keep your City of Stow water account number ready.
- Have your service address and customer name ready.
- Prepare your card, PayPal/Venmo route or bank payment details if accepted through the system.
- Listen carefully for convenience fees before confirming.
- Write down your confirmation number.
- Call the Water Department if payment timing is urgent.
Stow Water Department Phone Number, Address and Hours
The official Water Department phone number is 330-689-2889. The Water Department emergency phone is 330-689-5700, and fax is 330-689-2847.
For in-person water bill payments, use City Hall at 3760 Darrow Road, Stow, OH 44224. The city lists in-person payment hours as Monday through Friday, 8:00 AM to 4:30 PM.
330-689-2889
Use for water billing and water account questions.
3760 Darrow Road
Stow, OH 44224
Monday–Friday, 8 AM–4:30 PM
330-689-5700
Use for water emergency issues.
330-689-2700
City of Stow general contact.
Keep Your Bill Ready
For faster help, keep your account number, service address, due date, amount due and payment confirmation ready.
Faster supportSewer Questions Are Separate
Stow says sanitary sewer help goes to Summit County D.O.S.S.S. at 330-926-2400.
Correct routingCity of Stow Water Bill Payment Options Compared
The City of Stow gives customers several official ways to pay. Choose based on urgency, convenience, fees, and whether you need in-person help.
| Payment option | Official route | Best for | Practical warning |
|---|---|---|---|
| Online payment | InvoiceCloud | Quick online payment and account history. | Convenience fees apply. |
| Pay by phone | 866-992-0456 | Customers who prefer IVR phone payment. | $0.95 phone surcharge plus normal fees. |
| Pay by mail | P.O. Box 3650, Akron, OH 44309-3650 | Non-urgent mailed check or money order. | Not best for past-due or urgent accounts. |
| Pay in person | 3760 Darrow Road | Counter payment during office hours. | Monday–Friday, 8 AM–4:30 PM. |
| 24/7 drop box | Stow City Hall, 3760 Darrow Road | After-hours check or money-order drop off. | Call if payment is urgent. |
| Drug Mart | 4044 Fishcreek Road | Customers who want a local retail payment location. | Confirm accepted payment method and posting rules. |
Mail, City Hall Drop Box and Drug Mart Water Bill Payment
For mail payments, the City of Stow lists P.O. Box 3650, Akron, Ohio 44309-3650. For in-person payment or the 24/7 drop box, use 3760 Darrow Road, Stow, OH 44224.
The city also lists payment at Drug Mart, 4044 Fishcreek Road, Stow, OH 44224. This can be useful for some customers, but you should verify posting time if your account is close to due date or past due.
Before mailing or using a drop box
- Write your water account number clearly on the payment.
- Include the bill stub if available.
- Do not place cash in the mail or drop box.
- Use a check or money order for traceable payment.
- Keep your own copy or photo of payment details.
- Call the Water Department if the account is late or urgent.
City of Stow Online and Phone Water Payment Fees
The City of Stow online payment page says a convenience fee of 2.75% applies to credit/debit card, PayPal products and Venmo payments, with a minimum charge of $2.75. EFT/ACH e-check payments have a $1.50 fee.
If you make a payment by calling the IVR phone number, the official page says there is an additional $0.95 surcharge to use that service, along with the other listed service fees.
How to reduce payment confusion
- Check the final fee before submitting online payment.
- Compare card fee versus e-check fee.
- Remember phone payment adds the $0.95 IVR surcharge.
- Use mail, in-person or drop box if you want to avoid online service fees, but allow enough posting time.
- Do not use third-party bill payment websites for urgent accounts.
Stow Water Emergency Phone Number
For City of Stow water emergencies, the official Water Department page lists 330-689-5700 as the emergency phone number.
330-689-5700
Use for urgent water issues.
330-689-2889
Use for water billing and account help.
3760 Darrow Road
Stow, OH 44224
For immediate danger, injury, fire or life-safety emergency, call 911 first.
What to report during a water emergency call
- Exact address or nearest cross street.
- Whether it is a water main break, no water, low pressure, flooding or meter issue.
- Whether water is entering a street, yard, basement or business.
- Whether nearby homes or businesses are affected.
- Your name and callback number.
- Any safety concern or traffic hazard.
Stow Sanitary Sewer Questions Are Handled Separately
The City of Stow Water Department page says that for help with sanitary sewer, customers should contact Summit County D.O.S.S.S. at 330-926-2400.
Summit County Sanitary Sewer Services also lists a sewer emergency route. If your issue is a sewer backup or sanitary sewer emergency, use the county sewer contact route instead of treating it as a normal Stow water billing question.
Use the sewer route when
- You have a sewer backup question.
- Your bill issue is specifically about sanitary sewer charges.
- You need sanitary sewer permit or billing information.
- You need to report a sanitary sewer emergency.
- You are unsure whether the problem is water service or sewer service.
High Stow Water Bill, Estimated Read or Usage Review
If your City of Stow water bill suddenly increases, first compare current usage with past bills. The city FAQ explains bill statement read codes such as ACT for actual read, EST for estimated read, CRD for customer read and P for postcard read.
A high bill can come from a leak, running toilet, irrigation use, longer billing period, estimated read adjustment, outside hose use or seasonal usage. Check the bill read code before assuming the meter is wrong.
Before calling about a high bill
- Look at your bill read code: ACT, EST, CRD or P.
- Compare current usage with the last few bills.
- Check toilets for silent running.
- Check outdoor spigots, irrigation and hose use.
- Look around the meter, basement and yard for wet areas.
- Call 330-689-2889 if the bill still does not make sense.
City of Stow Water Rates and Billing Notes
The official Water Department page says Stow water customers are billed monthly for water usage. It lists water consumption at $3.84 per hundred cubic feet with an administrative flat fee of $2.43 per month.
The same page notes that the water usage rate for Hudson customers billed by the City of Stow is $4.90 per HCF. Because rates can change, always verify current rate details directly on the official Water Department page before making decisions.
When to check rates or call the Water Department
- Your bill increased but usage seems normal.
- You are a Hudson customer billed by the City of Stow.
- You need to understand the administrative flat fee.
- Your bill includes an estimated read adjustment.
- You are comparing water charges with sanitary sewer charges.
Official Stow Water Department Links and Billing Resources
Use these official resources first. They help avoid third-party payment processors, outdated phone numbers, wrong payment addresses and non-official water bill websites.
💳 Payment Options
Official City of Stow page listing online, mail, in-person, drop box and Drug Mart payment options.
Open Payment Options⚡ InvoiceCloud
Official online payment portal for City of Stow water bills.
Open InvoiceCloud🧾 Online Payments Info
Official page explaining online payments, pay-by-phone and convenience fees.
Open Online Payment Info💧 Water Department
Official Water Department page with rates, phone number, emergency phone and sewer routing note.
Open Water Department☎️ Staff Directory
Official staff directory for Water Department phone, emergency phone and hours.
Open Staff Directory🚨 Summit County Sewer
Official sanitary sewer services page for county sewer billing and emergency help.
Open Sewer ServicesCity of Stow Water Payment Office Map and Directions
For in-person payment and the 24/7 drop box, use Stow City Hall at 3760 Darrow Road, Stow, OH 44224. The city lists in-person payment hours as Monday through Friday, 8:00 AM to 4:30 PM.
City of Stow City Hall
Use this map for 3760 Darrow Road, Stow, OH 44224.
Stow Water Phone, Address, Hours and Payment Details
Use this quick table when you need to pay, call, mail, visit, use drop box, report water emergencies or ask sewer questions.
| Need | Official detail | Best action |
|---|---|---|
| Online water bill pay | InvoiceCloud | Use for official online payment and account features. |
| Payment options | City payment options | Compare online, phone, mail, in-person, drop box and Drug Mart. |
| Water Department phone | 330-689-2889 | Use for billing, account and water department questions. |
| Pay by phone | 866-992-0456 | Use for IVR phone payment. |
| City Hall payment | 3760 Darrow Road, Stow, OH 44224 | Use for in-person payment and 24/7 drop box. |
| Mail payment | P.O. Box 3650, Akron, OH 44309-3650 | Use for non-urgent mailed payment. |
| Drug Mart payment | 4044 Fishcreek Road, Stow, OH 44224 | Use as local retail payment option listed by the city. |
| Water emergency | 330-689-5700 | Use for urgent water emergency issues. |
FAQs About Stow Water Department Bill Pay
How do I pay my City of Stow water bill online?
Use the official City of Stow Payment Options page or open the official InvoiceCloud City of Stow payment portal.
What is the Stow Water Department phone number?
The Water Department phone number is 330-689-2889.
Can I pay my Stow water bill by phone?
Yes. The official pay-by-phone IVR number is 866-992-0456. The city lists an additional $0.95 phone surcharge plus normal service fees.
Where is the City of Stow water bill payment office?
In-person payment is listed at 3760 Darrow Road, Stow, OH 44224.
What are Stow water payment office hours?
The city lists in-person payment hours as Monday through Friday, 8:00 AM to 4:30 PM.
Where do I mail a Stow water bill payment?
Mail your water bill payment to P.O. Box 3650, Akron, Ohio 44309-3650.
Does Stow have a 24/7 water bill drop box?
Yes. The city lists a 24/7 drop box at Stow City Hall, 3760 Darrow Road, Stow, OH 44224.
Can I pay my Stow water bill at Drug Mart?
Yes. The City of Stow lists Drug Mart at 4044 Fishcreek Road, Stow, OH 44224 as a payment option.
What is the Stow water emergency phone number?
The Water Department emergency phone number is 330-689-5700.
Is this page the official City of Stow website?
No. This is an independent informational guide. Use the official StowOhio.gov and InvoiceCloud links in this article for payments, account help and emergency contacts.
Best Way to Pay City of Stow Water Department Bill in 2026
The best official route is to start from the City of Stow Payment Options page or open the official InvoiceCloud payment portal.
For water billing help, call 330-689-2889. For in-person payment or the 24/7 drop box, use 3760 Darrow Road, Stow, OH 44224. For water emergencies, call 330-689-5700.
Important Notice: This article is an independent informational guide and is not the City of Stow, Stow Water Department, InvoiceCloud, Summit County Sanitary Sewer Services, a payment processor, emergency dispatcher or official utility service. Payment links, phone numbers, fees, payment addresses, office hours, rates, emergency contacts and utility policies can change. Always verify urgent or official matters directly with the City of Stow before acting.