Stow Water Bill Pay & Account Help
Use this scan-first guide when you need to pay a City of Stow water bill, avoid the wrong payment page, understand fees, call the right office, request a final read, check a high bill, or route sewer questions correctly.
Do This First If You Just Want To Pay
Use City of Stow InvoiceCloud. One Time Pay does not require registration.
Open portalCall the IVR payment line: 866-992-0456. A phone surcharge applies.
Check phone feesCity Hall: 3760 Darrow Road, Monday–Friday, 8:00 AM–4:30 PM.
View optionsFor urgent water emergency issues, call 330-689-5700.
Water DepartmentHow To Pay a City of Stow Water Bill Online
Start from the City or InvoiceCloud
Use the official City of Stow Payment Options page or go directly to InvoiceCloud for City of Stow, OH.
Use One Time Pay or register
One Time Pay is fastest when you only need to pay. Create an account if you want extended tools, payment history, bill reminders, scheduled payments, AutoPay, or Pay by Text.
Have the right account details
First-time users need the water account number and the name on the account shown on the most recent bill. Do not guess if the bill is for a rental, prior owner, or different property.
Check the final fee
Card, PayPal, Venmo, and e-check payments have listed service fees. Phone payment adds an extra IVR surcharge.
Save proof after payment
Save the confirmation number, date, amount, payment method, and screenshot until the payment appears correctly on the utility account and bank/card record.
Stow Water Payment Fees You Should Know Before Checkout
Card / PayPal / Venmo
The City lists a 2.75% convenience fee for credit/debit card, PayPal products, and Venmo payments, with a $2.75 minimum.
EFT / ACH e-check
The City lists a $1.50 fee for EFT/ACH e-check payments.
Phone payment
The IVR payment number is 866-992-0456. The City lists an additional $0.95 phone surcharge plus normal service fees.
City of Stow Water Bill Payment Options Compared
| Payment route | Official detail | Best for | Practical warning |
|---|---|---|---|
| Online | InvoiceCloud: https://www.invoicecloud.com/CityofStowOH | Fast payment, One Time Pay, registration, reminders, scheduled payments, AutoPay, Pay by Text. | Review fee before submitting. |
| Phone | 866-992-0456 | 24/7 automated phone payment or account balance check. | Adds $0.95 IVR surcharge plus normal service fees. |
| P.O. Box 3650, Akron, OH 44309-3650 | Non-urgent check or money-order payments. | Not ideal if the account is late or service is at risk. | |
| In person | 3760 Darrow Road, Stow, OH 44224 | Counter payment during business hours. | Monday–Friday, 8:00 AM–4:30 PM. |
| 24/7 drop box | Stow City Hall, 3760 Darrow Road | After-hours check or money-order drop off. | Do not use for urgent payment without calling to confirm status. |
| Drug Mart | 4044 Fishcreek Road, Stow, OH 44224 | Local retail payment option listed by the City. | Confirm accepted payment type and posting time if close to due date. |
Stow Water Department Phone, Address and Hours
Billing help
330-689-2889
Use for water billing, accounts, payment questions, new service, and final reads.
Fax
330-689-2847
Listed by the Water Department.
City Hall
3760 Darrow Road
Stow, OH 44224
Office hours
Monday–Friday
8:00 AM to 4:30 PM
ACH AutoPay, E-Billing and Account Tools
ACH AutoPay
The City lists an ACH program that automatically withdraws the water bill account balance from your bank account every month.
E-billing
Online account features include bill reminders and confirmation emails. Use registration if mailed bills are easy for you to miss.
Pay by Text
The City’s payment launch information says Pay by Text can send text notifications and allow payment through the default method.
New Water Service, Tenant Accounts and Final Read Requests
Starting service after moving in
The City FAQ says homeowners and tenant residents can sign up in person at the Utility Billing Office in City Hall or call 330-689-2889. No deposit is required.
- Billing name.
- Property address.
- Billing address.
- Daytime telephone number.
- Effective date, which must be a non-holiday and not a weekend.
Final read when moving out
If you plan to move, the City says to call the office with a final effective date or use the Water Final Read Request form. Final billing is then mailed.
High Stow Water Bill? Check Usage, Leaks and Read Codes First
Read-code check
The City FAQ says the billing statement code can show ACT, EST, CRD, or P. Check this before assuming the meter is wrong.
Leak check
The City’s water tips note that a leaky faucet dripping once per second can waste about 6,000 gallons per year.
Outdoor check
The City notes a single hose left on can use nearly 300 gallons per hour. Check hoses, spigots, irrigation, and outdoor use.
| Bill code | Meaning | What to do |
|---|---|---|
| ACT | Actual read. | Compare usage to the prior bills and check for leaks or outdoor use. |
| EST | Estimated read. | Expect a later adjustment when actual data is captured. |
| CRD | Customer read. | Confirm the submitted read and call if it looks wrong. |
| P | Post Card Read. | Keep your bill and call Water Billing if the read or usage does not make sense. |
City of Stow Water Rates, Water Improvement Fee and Discount Note
Stow water rate
The Water Department page lists water consumption at $3.84 per hundred cubic feet with a $2.43 monthly administrative flat fee.
Hudson customers
The City notes Hudson customers billed by the City of Stow have a listed water usage rate of $4.90 per HCF.
Fixed income / disabled discount
The City lists a Fixed Income/Disabled Citizens Discount for qualifying property owners age 65+ or permanently and totally disabled.
Stow Sewer Questions Are Not Handled Like Water Billing
Correct routing: The City FAQ says the City of Stow does not provide or maintain sewer needs. For sanitary sewer questions, contact the Department of Environmental Services at 330-926-2400. The City sends reads monthly, but the sewer agency bills customers quarterly.
Call Stow Water Billing for…
- Water bill payment questions.
- Water account setup or final read.
- Water usage and read-code questions.
- City of Stow water emergency routing.
Call Summit County sewer for…
- Sanitary sewer billing questions.
- Sewer service questions.
- Sewer emergency or backup questions.
- Quarterly sewer bill confusion.
Stow Water Emergency Phone Number and What To Report
Water emergency
Call 330-689-5700 for urgent water emergency issues listed by the City.
Billing question
Call 330-689-2889 for billing, account, payment, and final-read help.
Life safety
For fire, injury, immediate danger, or life-safety emergencies, call 911 first.
Quick Stow Water Payment Fee Helper
This small tool helps you compare listed service-fee examples before choosing card, e-check, or phone IVR. It is not a live InvoiceCloud checkout.
Always verify the final amount on InvoiceCloud or with the City. Fees, accepted payment types, and posting rules can change.
City Hall Map for Stow Water Bill Payment
Use this map for in-person payment and the 24/7 drop box at City Hall. Verify hours before visiting.
Payment office
3760 Darrow Road, Stow, OH 44224.
Drop box
Available 24/7 at Stow City Hall.
Drug Mart option
4044 Fishcreek Road, Stow, OH 44224.
Official Stow Water Links Used in This Guide
Related Ohio Water Bill Help
City of Stow Water Department FAQs
Where do I pay my City of Stow water bill online?
Use the official InvoiceCloud portal for City of Stow, OH at invoicecloud.com/CityofStowOH or start from the City’s official Payment Options page.
Can I pay without creating an online account?
Yes. InvoiceCloud offers One Time Pay without registration. Register if you want extended features such as account tools, reminders, scheduled payments, AutoPay, or Pay by Text.
What is the Stow Water Department phone number?
Call 330-689-2889 for water billing and account questions. The Water Department fax number is 330-689-2847.
What is the City of Stow pay-by-phone number?
The IVR phone payment number is 866-992-0456. The City lists a $0.95 phone surcharge plus other applicable payment service fees.
What fees apply to Stow online water bill payments?
The City lists a 2.75% fee for credit/debit card, PayPal products, and Venmo payments with a $2.75 minimum. EFT/ACH e-check payments have a listed $1.50 fee.
Where do I mail a Stow water bill payment?
Mail payments to P.O. Box 3650, Akron, OH 44309-3650. Use mail only when you have enough time for delivery and posting.
Where is the City Hall drop box?
The 24/7 drop box is at Stow City Hall, 3760 Darrow Road, Stow, OH 44224.
Can I pay at Drug Mart?
Yes. The City lists Drug Mart at 4044 Fishcreek Road, Stow, OH 44224 as a payment option. Confirm posting timing if the account is close to due or past due.
How do I start water service after moving into Stow?
The City FAQ says homeowners and tenant residents can sign up in person at the Utility Billing Office in City Hall or call 330-689-2889. No deposit is required.
How do I request a final water read?
If you are moving, call the Water Department with the final effective date or submit the City’s Water Final Read Request form. Final billing is then mailed.
What do ACT, EST, CRD and P mean on a Stow water bill?
The City FAQ explains ACT means actual read, EST means estimated read, CRD means customer read, and P means postcard read.
Who handles Stow sanitary sewer questions?
The City says sewer needs are not provided or maintained by the City of Stow. Contact the Department of Environmental Services at 330-926-2400 for sewer questions.
What is the Stow water emergency number?
For urgent water emergency issues, call 330-689-5700. For immediate life-safety danger, call 911 first.
Does this page collect water bill payments?
No. This is an independent informational guide. Use the official City of Stow and InvoiceCloud links for payment, account help, fees, final reads, and emergency information.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.