Broken Arrow Water Bill & Usage Help
Need to pay a Broken Arrow utility bill, register for Water Smart, start or stop service, set alerts, check a high water bill, report a leak, or understand rates? Use this task-first guide before entering account details or calling Utility Billing.
Choose the Right Broken Arrow Utility Action
Use Water Smart to pay, track usage, view history, set alerts, and submit forms.
Open Water SmartCall Utility Billing at 918-259-8409, Monday–Friday, 8 a.m.–5 p.m.
Call 918-259-8409Use the Services & Forms area in Water Smart or visit Utility Billing.
Service formsCall 918-259-8373 for water, sewer, or meter concerns. After hours call 918-259-8400.
Leak helpBroken Arrow Water Department Quick Facts
Official utility portal
Water Smart is the City of Broken Arrow’s online portal for account access, water use, alerts, service forms, and bill payment.
Billing phone
Utility Billing Customer Service: 918-259-8409.
Utility Office
South end of City Hall, 116 E. Dallas Street, Broken Arrow, OK 74012.
After-hours route
For after-hours or weekend utility emergencies, call 918-259-8400.
How to Pay a Broken Arrow Water Bill Online
Start from Water Smart
Open brokenarrowok.watersmart.com or the city’s Utility Billing page.
Register or log in
Use your utility account information. If you previously used Paymentus, use the same email address when registering so payment and water-use history can connect where available.
Review the full bill
Check service address, amount due, due date, balance forward, active services, meter information, and any important messages.
Submit payment
Use the payment method shown in Water Smart. The city also supports credit card by automated phone, office payments, mail/drop-box payments, and electronic check/Auto Pay routes.
Save proof
Keep confirmation number, payment date, amount, method, and account screenshot until the payment appears correctly.
What Water Smart Helps You Do
Track hourly use
Water Smart lets customers review water usage by year, 2 months, 2 weeks, 1 week, or by day with hourly breakdowns.
Set usage alerts
Set communication preferences so you can receive alerts when usage is above your typical seasonal use or above a selected threshold.
Spot possible leaks
The Track page can show Normal Use, Possible Leak, and Data Unavailable bars. Possible Leak can indicate higher-than-normal water use.
Pay the full bill
Water Smart payment covers the City of Broken Arrow utility bill, including water, sewer, refuse, stormwater, streetlight, and LifeRide charges.
Start or stop service
Use Services & Forms in Water Smart for start-service, stop-service, and related utility account requests.
Data unavailable note
If a vehicle is parked over the meter, meter data transmission may be affected and Water Smart can show data unavailable.
Broken Arrow Water Bill Payment Options Compared
| Payment option | Official detail | Best for | Smart warning |
|---|---|---|---|
| Water Smart online | Pay online, track usage, view history, set alerts, and use service forms. | Most customers, high-bill review, Auto Pay setup, and service requests. | Use the official URL, not search ads or old bookmarks. |
| Phone payment | Credit card by automated phone system at 918-259-8409, or speak with an operator Monday–Friday, 8 a.m.–5 p.m. | Customers who cannot access Water Smart or need phone help. | Have account number, service address, and payment method ready. |
| In person | Check, cash, and credit card payments at the Utility Office, 116 E. Dallas Street. | Customers who need direct office support. | Check city holidays and arrive during business hours. |
| Send a check by mail using the city’s bill/payment instructions. | Non-urgent check payments. | Payment must be received by the due date; mailing on the due date may be too late. | |
| Drop box | Yellow drop box in the northeast parking lot at Dallas and 1st, or on the wall outside the Utility Billing office. | After-hours check drop-off. | Use a check, write the account number clearly, and avoid it for urgent delinquent accounts. |
| Electronic check / bank draft | Electronic check through online banking and the city’s automatic bank drafting plan are listed options. | Customers who want recurring payment from a bank account. | Auto Pay setup can take 30–60 days after authorization is returned. |
Broken Arrow Utility Billing Phone, Address and Hours
| Need | Official detail | Use for |
|---|---|---|
| Utility Billing | 918-259-8409 | Account, balance, payment, Water Smart login, customer service, and unknown account number help. |
| Customer service hours | Monday–Friday, 8 a.m.–5 p.m. | Speak with a Utility Billing representative. |
| Utility Office | 116 E. Dallas Street, Broken Arrow, OK 74012 | In-person payment and utility account help. Office is on the south end of City Hall. |
| City Hall | 220 S. First Street, Broken Arrow, OK 74012 | General city location; use Dallas Street payment window for Utility Billing. |
| After-hours non-emergency | 918-259-8400 | After-hours or weekend utility emergencies and city non-emergency dispatch route. |
| City Hall main | 918-259-2400 | General City Hall questions, not the fastest route for utility billing. |
| Fax | 918-259-8226 | Only use if city staff asks for faxed documents. |
Auto Pay, Bank Draft and Budget Billing
Auto Pay
Enroll online in Water Smart by selecting Auto Pay. The city lists bank or credit card draft as an automatic monthly deduction option.
Bank draft form
If you cannot log in, complete the bank draft form, attach a voided check, and include both with your bill payment.
30–60 day setup
The city says Auto Pay setup may take 30 to 60 days after the authorization is returned. Keep paying manually until confirmed.
Draft timing
Once active, the statement shows amount due and the date it will be deducted, usually 10–14 days after the city mails the statement.
Budget billing
Budget billing lets customers pay a monthly utility bill based on an average of the current month and previous 12 months.
Review each bill
Auto Pay avoids missed payments, but it does not replace high-usage review. Keep Water Smart alerts turned on.
Start, Transfer or Stop Broken Arrow Water Service
Start or transfer
Use the Services & Forms page in Water Smart, or apply in person at the Utility Billing Office at 116 E. Dallas Street.
Residential deposit
The city lists a $100 refundable utility deposit for new residential customers, unless waived after a favorable credit inquiry.
Initiation fee
A $30 non-refundable start or transfer fee is applied to the first monthly billing statement.
Same-day service
Broken Arrow says requests are typically processed for the next business day. Same-day processing may carry a $75 fee in some cases.
Stop service
Submit the stop-service request in Water Smart and save confirmation until the final bill is complete.
Restoring interrupted service
If service was interrupted for nonpayment, deposit, past-due amounts, and applicable fees may be required to restore service.
Broken Arrow Due Dates, Late Fees and Returned Payments
Due timing
Monthly bills are due no earlier than 20 days after the billing date, typically the same Wednesday each month.
Delinquent time
The account becomes delinquent at 5:00 p.m. the day after the due date.
Late fee
A 10% late fee is assessed when the account becomes delinquent.
Returned payment
A $30 returned payment fee is added if a payment is returned, and water service could be terminated without notice.
Broken Arrow Utility Rates and Bill Line Items
Rate schedule note: The City of Broken Arrow lists rates effective October 1, 2025 through September 30, 2026. Always check the live Utility Rates page for current rates before publishing exact amounts elsewhere.
| Bill item | What it means | Why customers search it |
|---|---|---|
| Water | Water consumption billed per 1,000 gallons. | High bill, usage spike, irrigation, pool fill, leaks, or new meter accuracy. |
| Sewer | Residential sewer user charge is based on a three-month winter average from December, January, and February usage. | Customers often ask why sewer charges do not match current outdoor watering. |
| Refuse | Curbside trash collection and related refuse charges. | Customers may think the water bill is only water when it also includes trash. |
| Stormwater | Stormwater fee supports maintenance and containment of stormwater within the city. | Flat monthly fees can confuse customers comparing usage only. |
| Streetlight | Streetlight fee supports construction, maintenance, and repair of the street lighting system. | Customers may not realize this is part of the utility bill. |
| LifeRide | LifeRide ambulance service charge, where applicable. | It can appear on the utility bill and is not a water-use charge. |
High Broken Arrow Water Bill: What to Check First
Use Water Smart tracking
Check hourly and daily water use on the Track page. Possible Leak bars can show higher-than-normal usage.
Check toilets and faucets
The city conservation tips note a toilet leak can waste more than 100 gallons a day, and a small drip can waste 50+ gallons daily.
Check outdoor watering
Water between 6 p.m. and 6 a.m., do not water gutters, deep-soak only when needed, and check hoses/couplings.
| What you notice | Likely reason | Best next step |
|---|---|---|
| Hourly use continues overnight | Toilet, faucet, irrigation leak, water softener cycle, or main line issue. | Check Water Smart Track, turn off fixtures, and inspect the meter area. |
| Bill is higher during summer | Oklahoma heat, lawn watering, irrigation, pool fill, or longer outside use. | Use Water Smart alerts and conservation tips before assuming a billing error. |
| Water Smart says data unavailable | Meter antenna data transmission may be affected, including if a vehicle is parked over the meter. | Keep the meter clear and call Utility Billing if data stays unavailable. |
| Bill has extra week of use | Some five-week months can show higher charges because meter reading covers extra days. | Compare gallons and service period, not only total dollars. |
| Newer meter showed higher bill | Automated Meter Readers can measure actual usage more accurately than old meters. | Use Water Smart usage history and call if the pattern still looks wrong. |
Water Leak, Sewer Overflow or Meter Concern
Water / sewer / meter concern
Call the City of Broken Arrow Action Center line at 918-259-8373.
After hours / weekend
Call the Police Department dispatch center / after-hours non-emergency line at 918-259-8400.
Life safety
Call 911 first for fire, injury, crash, electrical danger, or immediate life-safety emergency.
Utility Financial Assistance in Broken Arrow
The city lists local agencies that may provide utility financial assistance. Each agency has its own eligibility rules, so contact the agency directly.
| Agency | Phone | Best use |
|---|---|---|
| Arms Around BA | 918-258-7714 | Ask about current local assistance availability. |
| Broken Arrow Neighbors | 918-251-7781 | Local community assistance and utility help screening. |
| Catholic Charities | 918-585-8167 | Regional assistance and eligibility questions. |
| Helping Hands | 918-584-6923 | Ask about available utility support. |
| Neighbor For Neighbor | 918-425-5596 | Community assistance referral option. |
| Salvation Army | 918-582-7201 | Ask about utility assistance programs and documentation. |
| Saint Anne’s | 918-258-5276 | Local aid inquiry. |
| St. Benedict’s | 918-455-4451 | Local aid inquiry. |
Local Broken Arrow Tips That Save Time
Use Water Smart before calling about a high bill
Open the Track page and note the date/time of the usage spike. A specific hourly pattern is more useful than saying “my bill is too high.”
Keep the meter lid area clear
If a vehicle is parked over the meter, it may affect data transmission and cause Data Unavailable bars in Water Smart.
Do not mail close to the due date
Payments must be received by the due date. Use Water Smart or phone payment when the due date is near.
Check bill line items before blaming water
Your total bill can include refuse, stormwater, streetlight, sewer, and LifeRide. Review the service list before assuming the water rate changed.
Broken Arrow Utility Office Map
Use this map for the Utility Billing payment window area. The city lists Utility Billing at the south end of City Hall, 116 E. Dallas Street.
Utility Office
116 E. Dallas Street, Broken Arrow, OK 74012.
Where to go
South end of City Hall for Utility Billing customer service.
Bring with you
Utility bill, account number, service address, payment proof, ID, and any leak/usage notes.
Official Broken Arrow Utility Links
Broken Arrow Water Department FAQs
How do I pay my Broken Arrow water bill online?
Use the official Water Smart portal at brokenarrowok.watersmart.com. You can pay the full City of Broken Arrow utility bill and review usage, alerts, history, and service forms.
What is the Broken Arrow Utility Billing phone number?
Call Utility Billing Customer Service at 918-259-8409. Representatives are available Monday through Friday, 8 a.m. to 5 p.m.
Where is the Broken Arrow Utility Billing office?
The Utility Office is at 116 E. Dallas Street, Broken Arrow, OK 74012, on the south end of City Hall.
Can I pay by phone?
Yes. The city lists credit card payment through the automated phone system at 918-259-8409, or you can speak with an operator during business hours.
When does a Broken Arrow utility bill become delinquent?
The city says the account becomes delinquent at 5:00 p.m. the day after the due date, and a 10% late fee is assessed.
What is the deposit for new residential service?
The city lists a $100 refundable residential utility deposit for new customers, unless waived through a favorable credit inquiry.
Can I start or stop service online?
Yes. Use the Services & Forms page in Water Smart to start service, stop service, or transfer utility service.
What should I do if my water bill is high?
Use Water Smart’s Track page to review hourly/daily use and Possible Leak bars. Check toilets, faucets, irrigation, hoses, and meter access before assuming a billing error.
Who do I call for a water leak or sewer overflow?
For water, sewer, or meter concerns, call the City of Broken Arrow Action Center line at 918-259-8373. After hours or on weekends, call 918-259-8400.
Does this page collect Broken Arrow water bill payments?
No. This is an independent informational guide. Use the official City of Broken Arrow and Water Smart links on this page for live payments, account access, service forms, rates, and customer support.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.