Laurel MS Water Bill Help
Need to pay a Laurel, MS water bill, start service, report a leak, check rates, or fix a reconnection issue? Use the official City of Laurel water department page and Municipal Online Payments portal first, then follow the exact route below for your situation.
This guide is made for quick scrolling: billing phone, payment portal, 3% electronic surcharge, Quick Pay format, deposits, same-day connection cutoff, emergency numbers, official rates, and boil-water safety steps.
Do This First for Laurel Water Bill Payment
Use Municipal Online Payments for Laurel, MS. The old LaurelMS.org payment website is no longer the payment portal.
Open portalUse Quick Pay for one-time payment. You need your account number, all dashes included, and last payment amount.
Use Quick PayCity payment instructions say a 3% surcharge is added to electronic payments. Review the final amount before paying.
Verify ruleIf disconnected, pay the full past-due amount plus fees, then call during office hours so a work order can be created.
Reconnection stepsOfficial Laurel Water Department Facts Users Need First
Water provider
The City of Laurel partners with Veolia to provide water and sewer services for residents and businesses.
Billing help
Call 601-428-6425 for balances, billing information, payment verification, meter tampering, and meter reads.
Leak/sewer help
Call 601-428-6459 during regular hours for water leaks, water main breaks, sewer backups, or sewer division help.
After-hours emergency
For water and sewer emergencies after 5 p.m. or on weekends, call 601-428-6464.
How to Pay a Laurel MS Water Bill Online
Open the correct portal
Use Municipal Online Payments for Laurel, MS. The portal announcement says the payment website is no longer www.laurelms.org.
Choose Quick Pay or account login
Quick Pay is for one fast payment. Sign in or create an account if you want details, multi-account management, or multi-bill pay.
Enter account number with dashes
The Quick Pay page says to include all dashes in your account number. The example format shown is similar to 01-0101-01.
Have last payment amount ready
Quick Pay asks for the account number and last payment amount to find the bill.
Review the 3% surcharge
The official City page says a 3% surcharge is added to electronic payments. Check the final total before submitting.
Save proof and call if urgent
Save the receipt and confirmation. If your service was disconnected for non-payment, call 601-428-6425 during office hours after paying so Laurel can create the reconnection work order.
Laurel Water Bill Payment Options
| Payment route | Official detail | Best for | Important tip |
|---|---|---|---|
| Online payment | Municipal Online Payments for Laurel, MS. | Fast payment, Quick Pay, account login, recurring automatic draft. | Electronic payments include a 3% surcharge. |
| Quick Pay | Requires account number with all dashes and last payment amount. | One-time payment without login. | Use the account format exactly as shown on the bill. |
| City of Laurel – Water Department, P.O. Box 647, Laurel, MS 39441. | Check or money order when payment is not urgent. | Mail early. Do not rely on mail for cutoff or reconnection. | |
| Walk-in payment | City Hall, 401 N. 5th Avenue, 1st Floor, Laurel, MS. | Billing questions, account setup, in-person payment. | Water Department hours are 8 a.m.–4 p.m. weekdays. |
| Drop box | City Hall side facing Yates Avenue, 401 N. 5th Avenue. | After-hours check drop-off. | Use check only and include account details. |
Laurel Water Department Phone, Email, Office Hours and Address
Billing phone
601-428-6425. Use for balances, billing, payment verification, meter tampering, and meter reads for real estate sales.
water@laurelms.com. Include account number, account name, and street address when emailing.
Water office hours
Weekdays, 8:00 a.m. to 4:00 p.m., Monday through Friday.
Walk-in location
City Hall, 401 N. 5th Avenue, 1st Floor, Laurel, MS.
Start Water Service in Laurel MS: Forms, Deposit, ID and Timing
| Step | Official requirement | User tip |
|---|---|---|
| Complete forms | Service Request Form and Water Turn-On Release forms must be completed, signed, and returned in person or by email. | Use the official Water Application PDF or forms page. |
| Renter documents | Attach a fully executed lease or rental agreement listing all occupants and a valid photo ID. | Do not submit an incomplete lease if you need same-day handling. |
| Landlord documents | Landlords requesting service in their name need deed or purchase agreement proof. | Bring ownership proof before visiting City Hall. |
| Residential deposit | $100 deposit to establish water service in a tenant’s name for residential properties. | Deposit must be paid before connection and cannot be billed later. |
| Commercial deposit | $150 deposit to establish water service in a tenant’s name for commercial properties. | Ask the office if your account type is not standard commercial. |
| Same-day timing | If payment is received by 4 p.m., water service is expected to be running by 5 p.m. that day. | After 4 p.m., service may be same day or next normal workday depending on workload. |
| Faucet safety | All faucets must be turned off before connection. If water is running at the meter, service may be turned off and a door tag left. | Check sinks, tubs, toilets, washers, ice makers, outdoor spigots, and appliance lines before connection. |
Disconnected for Non-Payment? Do More Than Pay Online
Fastest official path: Pay the full past-due amount plus late and service fees, then contact the Water Department during regular business hours so the reconnection work order can be created.
Pay full amount
Partial or unpaid fees may delay reconnection. Ask billing if you are not sure what total is needed.
Call the office
Online payment alone does not automatically create the reconnection work order after disconnection.
Turn faucets off
Before reconnection, make sure all indoor and outdoor faucets are off to prevent flooding.
Laurel Water and Sewer Rates: Inside vs Outside City
Use this table to understand why a bill may look different inside and outside city limits. These rates are from the City’s official Water Rates page.
| Rate type | Inside city | Outside city | Why users care |
|---|---|---|---|
| Residential water minimum | $15.88 for 0–3,000 gallons | $23.91 for 0–3,000 gallons | Outside-city customers start with a higher minimum. |
| Residential water after 3,000 gallons | $3.99 per 1,000 gallons | $5.95 per 1,000 gallons | Leaks or outdoor use cost more outside city limits. |
| Residential sewer minimum | $23.88 for 0–3,000 gallons | $36.31 for 0–3,000 gallons | Sewer may be a major part of the total bill. |
| Residential sewer after 3,000 gallons | $6.37 per 1,000 gallons | $9.54 per 1,000 gallons | High water use may also increase sewer charges. |
| Bulk water sales | $6.18 per 1,000 gallons from Water Plant #2 | Useful for contractors or special bulk-water needs. | |
| Industrial combined rate | $4.84 per 1,000 gallons for qualifying industrial customers | Industrial rate qualification depends on high average use requirements. | |
| Special pump station fee | $827.00 additional fee if a special pump station is required | Relevant for special service conditions, not normal residential bills. | |
Laurel Residential Water + Sewer Estimate Helper
This helper uses the official residential water and sewer rates above. It does not include previous balance, late fees, service fees, taxes, surcharges, deposits, or other account-specific charges.
High Laurel Water Bill Checklist
Check city classification
Inside-city and outside-city rates are different. Outside-city water and sewer rates are higher.
Check silent leaks
Toilet flappers, hose bibs, damp ground, water heaters, crawl spaces, irrigation, and recent plumbing work can increase gallons.
Check sewer line item
High water usage may also increase sewer charges, so compare both water and sewer lines.
Water Leaks, Sewer Backups, Meter Reads and Emergency Contacts
| Situation | Use this contact | What to say |
|---|---|---|
| Billing, balance, payment verification | 601-428-6425 | Have account number, account name, service address, and payment details ready. |
| Water main break during regular hours | 601-428-6459 | Give street, nearest intersection, visible leak location, and whether water pressure changed. |
| Sewer backup or sewer division | 601-428-6459 | State whether it is inside the home, yard, street, or manhole area. |
| After-hours or weekend water/sewer emergency | 601-428-6464 | Use after 5 p.m. or weekends for urgent water or sewer issues. |
| Meter tampering report | 601-428-6425 | Report the location and do not touch the meter yourself. |
| Meter read for real estate sale/purchase | 601-428-6425 | Request a meter read and provide closing or service-change timing. |
Boil-Water Notice: What Laurel Customers Should Do
Boil drinking water
Bring water to a rolling boil for 1 minute. Use boiled or bottled water for drinking, brushing teeth, ice, food prep, and washing fruits/vegetables.
If you cannot boil
The City’s boil-water guidance says to use 8 drops of unscented ordinary household chlorine bleach per gallon, mix thoroughly, and let stand about 30 minutes.
After notice is lifted
Flush faucets, discard ice/drinks made during the notice, rewash food-contact items, check filters, and run the dishwasher through a cycle or two.
Practical Laurel Water Bill Tips That Save Time
Do not remove dashes from account number
Quick Pay says all dashes must be included. If the account lookup fails, compare the bill format before calling.
Do not use drop box for reconnection timing
For cutoff or reconnection, online or office payment plus a direct call is safer than mail or the Yates Avenue drop box.
Submit service forms before 4 p.m.
If deposit payment is received by 4 p.m., the City says service should be running by 5 p.m. that day.
Turn off faucets before connection
Laurel warns that if water is running at the meter, service may be turned off again to prevent accidental flooding.
Laurel Water Department Map and Visit Planning
Use this map for walk-in payment and City Hall planning. The Water Department is on the 1st floor at 401 N. 5th Avenue.
Walk-in payment
City Hall, 401 N. 5th Avenue, 1st Floor, Laurel, MS.
Drop box
City Hall side facing Yates Avenue, for check payments.
Mailing address
City of Laurel – Water Department, P.O. Box 647, Laurel, MS 39441.
Official Laurel Water Department Links
Laurel Water Department FAQs
How do I pay my Laurel MS water bill online?
Use the official Municipal Online Payments portal for Laurel, MS. You can use Quick Pay or sign in/create an account for more account tools.
What is the Laurel Water Department billing phone number?
For billing inquiries, balances, payment verification, meter tampering, and meter reads, call 601-428-6425.
What is the water leak or sewer problem phone number?
During regular business hours, call 601-428-6459 to report water leaks, water main breaks, sewer backups, or sewer division issues.
What number do I call after hours for water or sewer emergencies?
For water and sewer emergencies after 5 p.m. or on weekends, call 601-428-6464.
What are the Laurel Water Department office hours?
The Water Department page lists weekday hours as 8:00 a.m. to 4:00 p.m., Monday through Friday.
Where do I mail a Laurel water bill payment?
Mail payment to City of Laurel – Water Department, P.O. Box 647, Laurel, MS 39441.
Where is the Laurel water bill drop box?
The City says check payments can be dropped in the drop box on the side of City Hall facing Yates Avenue, 401 N. 5th Avenue.
Does Laurel charge an online payment fee?
Yes. The City’s Water Department page says a 3% surcharge is added to all electronic payments.
How much is the deposit to start Laurel water service?
The City states that the deposit to establish water service in a tenant’s name is $100 for residential properties and $150 for commercial properties.
Can water service be connected the same day?
If payment is received by 4 p.m., the City says water service will be running by 5 p.m. that day. After 4 p.m., it may be connected the same day or pushed to the next normal workday depending on workload.
What should I do if my service was disconnected for non-payment?
Pay the full past-due amount plus late and added service fees, then contact the office during regular business hours so the reconnection work order can be created.
Is WaterBillsPay.org the official City of Laurel website?
No. This is an independent informational guide. Use official City of Laurel and Municipal Online Payments links for live payment, account status, fees, rates, and service rules.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.