Amarillo Utility Bill & Water Service Help
Paying an Amarillo water bill in 2026 is not just about finding a payment button. The City launched a new Utility Billing System, issued new account numbers, and requires many customers to register again before using online tools.
This guide gives the useful answer first: where to pay, which number to call, how to find the new account number, how to re-enroll AutoPay, what to do for a high bill, and when to call the 24/7 water/sewer emergency line.
What Do You Need To Do?
Use the new Utility Billing Portal. You need the new account number.
Open portalUse the City’s lookup tool from the Utility Billing System page.
Lookup infoCall Utility Billing at 806-378-3030 or email waterbill@amarillo.gov.
Billing pageCall 806-378-6824 anytime, any day. Do not use billing for emergencies.
Water UtilitiesNew Amarillo Utility Billing System: What Changed
This is the most important part for 2026 users. Many payment problems are not caused by the card or bank. They happen because the customer is using old account details or old AutoPay assumptions.
New account number required
The City says all utility billing accounts now have a new account number. Use the new number on the new bill or account lookup tool going forward.
Register again online
To create a new online account, prepare the new account number, phone number or driver’s license number listed on the account, and the service ZIP code.
AutoPay did not transfer
Previous online AutoPay and paperless settings are no longer active. Re-enroll payment options in the new system to avoid missed payments.
How to Pay Your Amarillo Water Bill Online
Start from the official City route
Use the PayAMA page or the direct Utility Billing Portal. Avoid lookalike sponsored bill-pay pages.
Find your new account number
If your old account number fails, use the new account number from your new bill or the City’s account number lookup tool.
Create or update your online login
Use the new account number, account phone or driver’s license number, and ZIP code of the service address.
Set recurring payment again
If you want AutoPay, schedule recurring payments in the new system. Previous payment profiles did not carry over automatically.
Save proof after payment
Keep the receipt, confirmation number, date, amount, new account number used, and payment method. If the account is urgent, call Utility Billing.
Amarillo Water Bill Payment Options That Matter
Choose based on urgency. Some local payment options are convenient but can take longer to post.
| Method | Official detail | Best for | Important tip |
|---|---|---|---|
| Online portal | View, manage and pay utility bills online through the new portal. | Routine payment, account registration, usage view, forms and recurring payment setup. | Use the new account number, not the old one. |
| Pay by phone | Call 806-576-1932. | Customers who want an automated phone payment option. | Have new account number and payment method ready. |
| In person | Amarillo City Hall, 623 S Johnson St, Suite 1200, Amarillo, TX 79101. | Account help, service issues, payment questions and direct customer service. | Use City Hall if the account is confusing or urgent. |
| By mail | City of Amarillo Utility Billing Department, PO Box 100, Amarillo, TX 79105. | Non-urgent check payment. | Mail early and include the correct new account number. |
| Night depository | North entrance of City Hall, available 24 hours. City says no cash. | After-hours drop-off. | Use a traceable payment method and include account details. |
| Drive-through | Mobile payment unit on north side of City Hall, Monday–Friday, 11 a.m.–2 p.m. | Quick drive-up payment during limited hours. | Check hours if going near holidays or city closure dates. |
| Local payment locations | Locations include Amarillo National Bank, Western Union locations, United Supermarkets, Fiesta Foods, Taylor Furniture and selected Mr. Payroll locations. | Convenience payments. | Payments may take 3–5 business days. Amarillo National Bank accepts only current bills before due date. |
City of Amarillo Utility Billing Phone, Email and Address
Utility Billing
806-378-3030
Billing questions, payment help, new service, transfer service, final service and account support.
waterbill@amarillo.gov
Use for non-emergency billing and service questions.
City Hall
623 S Johnson St, Suite 1200
Amarillo, TX 79101.
Mail payment
PO Box 100
Amarillo, TX 79105. Include the correct new account number.
Start, Transfer or Stop Amarillo Water Service
Use the portal when possible because the new system includes customer service forms, start-service applications, transfer requests and termination requests.
| Need | Official action | Prepare this | Helpful tip |
|---|---|---|---|
| Start new service | Open the portal and select “Are you a new customer?” to submit a Start Service Application. | Name, contact details, service address, lease or deed if requested. | Upload the lease or deed in the portal to reduce follow-up delays. |
| Start by email or phone | Email waterbill@amarillo.gov or call 806-378-3030. | Lease/deed may need to be sent back by email. | Portal upload is usually cleaner than back-and-forth email attachments. |
| Terminate service | Log in/register, go to the Forms tab, and submit a Terminate Service Request. | Account verification and final-service address details. | City says service terminations are processed for the following business day. |
| Transfer service | Use the Forms tab in the new portal for Transfer Service Request. | Current and new service address, identity verification, lease/deed if requested. | Utility Billing requires the current service address to be in good standing or current on payments. |
| Water/sewer tap | Call Water Utilities at 806-378-6948. | Property, project and tap details. | This is Water Utilities, not normal billing. |
| Line locate | Email linelocator@amarillo.gov. | Project location and locate details. | Use before digging or utility-related work. |
High Amarillo Water Bill or Leak: What To Check First
Check usage in the portal
The new system includes water usage data. Review interval or hourly usage if available before calling.
Check indoor leaks
Inspect toilets, flappers, water softeners, faucets, meter movement and wet spots. A quiet toilet leak can create a large bill.
Check outdoor use
In Amarillo, irrigation and outdoor watering can change usage quickly. Review sprinkler schedules, outdoor faucets and hose use.
Better high-bill call script
Do not call and only say “my bill is high.” Say: “My usage increased around this date. I checked toilets, irrigation and outdoor spigots. I see hourly usage in the portal. I want to ask about a high-consumption review or leak adjustment.”
| Problem | Check first | Best next step |
|---|---|---|
| High residential bill | Portal usage, running toilets, irrigation, leaks, outdoor faucets. | Submit a General Customer Service Request or call 806-378-3030. |
| Commercial leak | Leak repair date, normal usage, higher-than-average period. | Ask Utility Billing what documentation is needed for review. |
| Winter average question | December–February usage and sewer winter average calculation. | Ask Utility Billing how your sewer winter average was calculated. |
| Balance dispute | Bills, payments, confirmation numbers, portal usage and account history. | Use the portal Forms tab or contact Utility Billing. |
Who To Call for Water Main Breaks, Sewer Backups, Brown Water or Wasteful Water Use
Billing problems and field problems are different. Use the right number so the issue does not sit in the wrong queue.
24/7 emergency
806-378-6824
Use anytime for water or sewer emergencies.
Breaks or leaks
806-378-6824
Use for water waste, breaks or leaks listed by the City.
Sewer backup
806-378-6824
Call quickly if sewer backs up into the house or property.
Wasteful usage
806-378-6028
Use for wasteful water usage concerns listed on the City contact page.
Amarillo Water System Details Users Ask About
Water sources
The City says Amarillo water comes from city wells drawing from the Ogallala Aquifer and water provided by the Canadian River Municipal Water Authority, including Lake Meredith water.
About 75,000 meters
The City says there are approximately 75,000 water meters in Amarillo for homes and businesses.
Quality reports
Consumer Confidence Reports and water chemical analysis information are available through City Water Utilities resources.
Practical Amarillo Water Bill Tips Most Generic Pages Miss
Do not use old account numbers
Old details may fail in the new system. Use your new account number from the new bill or lookup tool before paying or registering.
Rebuild AutoPay from scratch
If you used AutoPay or paperless billing before, check it now. Prior online settings did not transfer to the new customer portal.
Avoid slow payment locations for urgent bills
Local payment locations may take 3–5 business days. Use faster official routes when the due date or disconnection risk is close.
Use the portal before calling about high bills
Check interval/hourly usage first. The support call is better when you can explain the usage spike, date, and leak checks.
No cash in the night depository
The City says no cash for the night depository. Use a traceable payment and include correct account information.
Emergency line is not billing
Water main breaks, sewer backups and brown water should go to 806-378-6824, not the normal billing number.
Amarillo City Hall Map and Visit Planning
Use this map for the Utility Billing in-person location. Verify hours or city closure notices before driving.
In-person billing
Amarillo City Hall, 623 S Johnson St, Suite 1200, Amarillo, TX 79101.
Drive-through
Mobile payment unit on the north side of City Hall, Monday–Friday, 11 a.m.–2 p.m.
Night depository
North entrance of City Hall. Available 24 hours. No cash.
Official City of Amarillo Links Used in This Guide
Amarillo Water Department Bill Pay FAQs
How do I pay my Amarillo water bill online?
Use the official City of Amarillo Utility Billing Portal or start from the PayAMA page. You need the new utility account number in the new billing system.
What is the City of Amarillo Utility Billing phone number?
Call Utility Billing at 806-378-3030 for bill questions, payment help, start service, transfer service, final service and account support.
What is the Amarillo pay-by-phone number?
The City lists pay-by-phone at 806-576-1932. Keep your new account number and payment method ready.
Where is the Amarillo Utility Billing office?
Utility Billing is at Amarillo City Hall, 623 S Johnson St, Suite 1200, Amarillo, TX 79101.
Where do I mail my Amarillo utility bill payment?
Mail payment to City of Amarillo Utility Billing Department, PO Box 100, Amarillo, TX 79105. Include the correct new account number.
Do I need a new account number?
Yes. The City says all utility billing accounts now have a new account number. Use the new number from the new bill or lookup tool to pay and register.
Do previous AutoPay or paperless settings still work?
No. Previous online AutoPay and paperless billing settings are no longer active in the new system. Re-enroll through the new portal.
How do I start water service in Amarillo?
Use the new portal and select “Are you a new customer?” to submit a Start Service Application, or email waterbill@amarillo.gov, or call 806-378-3030.
What number do I call for a water or sewer emergency?
Call the 24/7 Water and Sewer Emergency Line at 806-378-6824 for urgent water or sewer field problems.
Is WaterBillsPay.org the official City of Amarillo website?
No. This is an independent informational guide. Use official City of Amarillo links for live payments, account status, service requests and current rules.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.