Amarillo Water Department, TX: Bill Pay, Phone Number, Address & Utility Billing Help
Use this practical City of Amarillo guide to pay your utility bill online, find your new account number, re-enroll in AutoPay or paperless billing, call Utility Billing, visit City Hall, pay by phone, mail payment, use the drive-through, report water/sewer emergencies, request new service and understand high bill or leak adjustment options.
🔒 Official City of Amarillo Water & Utility Billing Resources
Before You Pay an Amarillo Water Bill, Know the New Utility Billing System Rules
People searching “Amarillo Water Department bill pay” usually need the official payment portal, new account number help, Utility Billing phone number, City Hall address, emergency line, start-service steps or leak/high bill guidance.
The City of Amarillo launched a new Utility Billing System as of March 31, 2026. All utility billing accounts now have a new account number, and customers need to use that new account number going forward to pay bills and register online.
This is very important for SEO user intent because a visitor may not be simply looking for a payment button. They may be confused because their old account number, previous AutoPay or paperless billing setup no longer works in the same way.
Search intent: pay Amarillo water bill
User needs the official Utility Billing Portal, pay-by-phone number, City Hall address, mail address and local payment methods.
Search intent: new account number
User needs to find the new utility account number before registering online or paying in the new system.
Search intent: water emergency
User needs the 24/7 Water and Sewer Emergency Line at 806-378-6824, not the billing phone number.
How to Pay Your City of Amarillo Water Bill Online
The official online payment route is the City of Amarillo Utility Billing Portal. The new portal lets customers view, manage and pay utility bills online, but you must use your new account number.
1
Open the official City payment page
Start from Amarillo.gov to avoid lookalike bill-pay pages.
▾
Official PayAMA page: City of Amarillo PayAMA.
Direct official portal: City of Amarillo Utility Billing Portal.
2
Find your new account number
Old account details may not work in the new system.
▾
The City says all accounts now have a new account number. Use the new number shown on your new bill, or use the City’s new account number lookup tool from the Utility Billing pages.
3
Register with the new account details
Useful for usage monitoring, service forms and paperless billing.
▾
To create a new online account, the City says you need the account number from the new bill or lookup tool, phone number or driver’s license number listed on the account, and the ZIP code of the service address.
4
Re-enroll AutoPay or paperless billing if needed
Previous online settings are no longer active.
▾
The City says previous online AutoPay and paperless customers must re-enroll in the new Utility Billing System. Do not assume your old AutoPay still works.
5
Save your payment confirmation
Important if payment timing is urgent.
▾
Save your receipt or confirmation number. If you have questions after paying, call Utility Billing at 806-378-3030 or email waterbill@amarillo.gov.
Amarillo Water Bill Payment Options: Online, Phone, City Hall, Mail, Night Depository, Drive-Through and Local Payment Locations
The City lists several payment options. Choose based on whether your account is routine, near the due date, or needs quick confirmation.
| Payment Method | Official Route | Best For | Practical Tip |
|---|---|---|---|
| Online portal | Utility Billing Portal | Viewing, managing and paying your utility bill online | Use your new account number. |
| Pay by phone | 806-576-1932 | Automated phone payment | Keep your account number and payment method ready. |
| In person | Amarillo City Hall, 623 S Johnson St, Suite 1200, Amarillo, TX 79101 | Customer service help and direct account questions | Use City Hall when you need account explanation or service help. |
| By mail | City of Amarillo Utility Billing Department, PO Box 100, Amarillo, TX 79105 | Routine non-urgent payment | Mail early and include the correct new account number. |
| Night depository | North entrance of City Hall | After-hours payment drop-off | The City says no cash. Use a traceable payment method. |
| Drive-through | Mobile payment unit on the north side of City Hall | Drive-up payment during limited hours | Open Monday–Friday, 11 a.m.–2 p.m. |
| Local payment locations | Amarillo National Bank, Western Union locations, United Supermarkets, Fiesta Foods, Taylor Furniture and selected Mr. Payroll locations | Convenient local payments | Payments can take 3–5 business days to process. Amarillo National Bank accepts only current bills before the due date. |
City of Amarillo Utility Billing Phone Number, Email, Mailing Address and City Hall Address
Use Utility Billing for account setup, billing questions, payment help, service transfers, final service requests and payment assistance. Use Water Utilities for water/sewer emergencies and field issues.
Utility Billing phone
Use for billing questions, new service, final service, payment help and account support.
Utility Billing email
Use for non-emergency billing, service and account communication.
In-person address
Amarillo City Hall
623 S Johnson St
Suite 1200
Amarillo, TX 79101
Mailing address
City of Amarillo
Utility Billing Department
PO Box 100
Amarillo, TX 79105
How to Start, Transfer or End Amarillo Water Service
The new portal supports customer service forms, start service applications and termination requests. This is useful for renters, property buyers, landlords and people moving out.
Start new service
Use the portal and select “Are you a new customer?” to submit a Start Service Application online.
Upload lease or deed
The City says applicants can upload a lease or deed in the portal to help process the request more efficiently.
Terminate service
Log in or register, go to the Forms tab, and submit a Terminate Service Request. The City says terminations are processed for the following business day.
| Service Need | What to Prepare | Best Action |
|---|---|---|
| Start service | Name, contact info, service address, lease or deed | Use portal Start Service Application or call 806-378-3030. |
| Request by email | Lease/deed copy if requested | Email waterbill@amarillo.gov. |
| Terminate service | Name verification and last four digits of SSN if by phone/email | Use portal Forms tab or contact Utility Billing. |
| Water/sewer tap | Property and project details | Call 806-378-6948. |
| Line locate | Location details and project description | Contact linelocator@amarillo.gov. |
What to Do If Your Amarillo Water Bill Is High or You Had a Leak
A high bill may be caused by irrigation, leaks, sewer winter average changes, commercial water use, a meter issue, or a past-due balance. Use the portal first, then contact Utility Billing if needed.
Review usage online
The new system includes water usage monitoring. Review interval/hourly usage before calling.
Check for leaks
Check toilets, irrigation, outdoor spigots, water softeners, meter movement and wet spots.
Ask about adjustments
The City lists leak and high-consumption adjustment review options through the portal or Utility Billing.
| Problem | Check First | Best Next Step |
|---|---|---|
| High residential bill | Portal usage, running toilets, irrigation, leaks, outdoor faucets | Submit a General Customer Service Request or call 806-378-3030. |
| Commercial leak | Leak repair date and usage above average | Ask Utility Billing about qualification criteria and documentation. |
| Winter average question | December-February usage | Ask how the sewer winter average was calculated. |
| Balance dispute | Bills, payments, confirmation numbers, usage records | Submit a General Customer Service Request under the portal Forms tab. |
Who to Call for Amarillo Water Main Breaks, Sewer Backups, Brown Water or Water Waste
Billing and field emergencies are different. Use Utility Billing for account issues. Use Water Utilities emergency contacts for water/sewer field problems.
24/7 water/sewer emergency
Use anytime for water or sewer emergencies, main breaks and sewer backups.
Water waste / breaks or leaks
The City contact page lists this number for water waste, breaks or leaks.
1
For a main break or urgent water/sewer issue
Call the emergency line, not billing.
▾
Call 806-378-6824 anytime, any day. Give the nearest address, cross street, visible water flow, sewer backup details and whether property or traffic is affected.
2
If your sewer backed up into the house
Call Water Distribution quickly.
▾
The City says to contact the Water Distribution main line at 806-378-6824 as soon as possible so staff can assist and provide guidance.
3
If your water is brown
Report the issue instead of guessing.
▾
The City explains brown water can be caused by sediment or rust in pipes and directs customers to contact Water Utilities at 806-378-6824.
Amarillo Water Sources, Water Quality Reports and Conservation Help
Helpful water bill content should also answer where Amarillo water comes from, why usage matters and where residents can ask quality questions.
Water sources
The City says Amarillo water comes from city wells drawing from the Ogallala Aquifer and water provided by the Canadian River Municipal Water Authority.
About 75,000 meters
The City says there are approximately 75,000 water meters in Amarillo for homes and businesses.
Water quality transparency
The City says Consumer Confidence Reports and Water Chemical Analysis Reports are available to residents.
Practical Amarillo Water Bill Tips Most Generic Posts Miss
These tips are written for real Amarillo customers dealing with the new billing system, new account numbers, AutoPay changes, service requests, high bills and water emergencies.
Do not use your old account number blindly
The new Utility Billing System uses new account numbers. Find the new account number before registering or paying.
Re-enroll AutoPay and paperless billing
Previous online AutoPay and paperless settings are not active in the new system. Re-enroll to avoid missed payments.
Use the portal Forms tab for disputes
For balance disputes or usage questions, the City points customers to General Customer Service Requests in the portal.
Do not put cash in the night depository
The City says no cash for the night depository. Use a traceable payment method and include your account number.
Local payment locations can be slow
Payments at local payment locations can take 3–5 business days to process, so avoid them for urgent bills.
Call 806-378-6824 for sewer backups
A sewer backup is a field emergency, not a normal billing question. Call the 24/7 emergency line quickly.
Amarillo Water Department Bill Pay FAQs
These FAQs answer real search questions about Amarillo utility bill payment, new account numbers, phone numbers, address, emergency line, service setup, AutoPay and leak/high bill help.
QHow do I pay my Amarillo water bill online?▾
Use the official City of Amarillo PayAMA page or open the Utility Billing Portal to view, manage and pay your bill online.
QWhat is the Amarillo Utility Billing phone number?▾
The official Utility Billing phone number is 806-378-3030.
QWhat is the Amarillo pay-by-phone number for utility bills?▾
The City lists pay-by-phone at 806-576-1932.
QWhere is the Amarillo utility billing office?▾
In-person Utility Billing service is at Amarillo City Hall, 623 S Johnson St, Suite 1200, Amarillo, TX 79101.
QWhere do I mail my Amarillo utility bill payment?▾
Mail payments to City of Amarillo Utility Billing Department, PO Box 100, Amarillo, TX 79105.
QWhat number do I call for a water or sewer emergency in Amarillo?▾
Call the 24/7 Water and Sewer Emergency Line at 806-378-6824.
QDo I need a new account number for Amarillo utility billing?▾
Yes. The City says all utility billing accounts now have a new account number and customers should use the new account number going forward.
QDo previous Amarillo AutoPay and paperless billing settings still work?▾
No. The City says previous online AutoPay and paperless customers need to re-enroll in the new Utility Billing System.
QHow do I start new water service in Amarillo?▾
Customers can complete a Start Service Application in the new payment portal, email waterbill@amarillo.gov, or call 806-378-3030.
QIs WaterBillsPay.org the official City of Amarillo website?▾
No. WaterBillsPay.org is an independent informational guide. Always make payments and confirm account-specific instructions through official City of Amarillo links.
The Safest Way to Pay or Fix an Amarillo Water Bill Problem
For normal City of Amarillo utility bill payment, use the official PayAMA page or Utility Billing Portal. Make sure you are using the new account number, especially if you previously had AutoPay, paperless billing or an older online account.
For billing questions, payment help, start service, final service, transfer service, high consumption review or assistance programs, call 806-378-3030 or email waterbill@amarillo.gov. For water main breaks, sewer backups, brown water, leaks or urgent water/sewer field problems, call 806-378-6824.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.