BWL Customer Portal & Shut-Off Help
Use this page when you need the official way to pay a Lansing Board of Water & Light bill, use Quick Pay, enroll in AutoPay, mail a check, pay by phone, use a kiosk/drop box, start or transfer service, handle a past-due bill, or report a water/power emergency.
Fast Answer: Choose Your BWL Bill Task
Use the BWL Customer Self-Service Portal to pay, view balance, see due date, and view statements/history.
Open CSS PortalQuick Pay asks for account number and secured ID, such as the last 4 digits of SSN/EIN.
Use Quick PayCall 517-702-7001. Automated phone payment is available 24/7 and BWL says there are no convenience fees for phone transactions.
Call phone payIf you are behind or in shut-off status, call 517-702-6006 and ask about flexible arrangements or assistance.
See shut-off helpUse BWL service request or call customer service. New customers need identity and service-location details.
Service requestPower/downed line: 866-710-8222. Water quality, pressure or main break: 517-702-6490.
Emergency numbersPay a Board of Water & Light Bill Online
Start from the official BWL portal
Use the Customer Self-Service Portal or start from BWL’s official Pay Bill page. This avoids wrong payment links.
Choose login or Quick Pay
Login if you want statements, payment history, current balance, due date, AutoPay, paperless billing or multiple account tools. Use Quick Pay when you just need one payment.
Have account details ready
Quick Pay requires your account number. Phone payment asks for the 8-digit BWL account number and billing ZIP code.
Check payment method and fee treatment
BWL lists online options such as AutoPay, Venmo, Amazon Pay, PayPal and PayPal Credit. AutoPay can use checking, savings, credit or debit cards; debit cards are treated as credit cards for fee purposes.
Save proof
Keep confirmation number, amount, date, payment method, source, fee amount if any, and screenshot until the BWL balance updates.
BWL Payment Options: Best Method by Situation
| Method | Official detail | Best for | Watch out |
|---|---|---|---|
| CSS Portal login | Pay online, view current balance, due date, billing statements and statement history. | Customers who want full account control, AutoPay, bill history and usage review. | Residential portal access requires valid driver’s license or Social Security Number on file. |
| Quick Pay | Make a one-time payment with account number and secured ID. | Fast payment when you have the correct account details. | Not ideal if you need bill history, payment plan, shut-off status or account research. |
| AutoPay | Initiated two business days before due date; can draw from checking, savings, credit or debit card. | Customers who want automatic monthly payment. | Debit card is treated as credit card for fee purposes. |
| Phone payment | Automated system at 517-702-7001, available 24/7. BWL says phone transactions have no convenience fees. | Customers who prefer phone payment with bank account or card. | Customer Service Representatives cannot accept payments over the phone. |
| Send check or money order to Lansing Board of Water & Light, PO Box 30085, Lansing, MI 48909-7585. | Non-urgent payment with time for postal delivery. | Mail payments are processed within 24 hours of receipt, but delivery time matters. | |
| Kiosk / drop box | Haco drive-thru kiosk, Haco payment lobby, 24-hour drop boxes and Quality Dairy fee-free kiosks are listed by BWL. | Cash/check/card/electronic payment options outside normal online use. | Drop box checks/money orders/cashier’s checks may take 2–3 business days to process. |
AutoPay, Paperless Billing and Portal Setup
AutoPay timing
BWL says AutoPay is initiated two business days before the bill due date.
Payment sources
AutoPay can receive funds from checking and savings accounts, plus credit and debit cards.
Portal access note
If your SSN is not on file, BWL says you must contact customer service before accessing the CSS Portal after the first monthly statement.
Pay BWL by Mail or Phone
Phone payment checklist
- Call 517-702-7001 for the automated payment system.
- Have 8-digit BWL account number and billing ZIP code ready.
- For bank payment, have account and routing number ready.
- For card payment, have card number, expiration and 3-digit code ready.
- Save confirmation details after payment.
Mail payment checklist
- Use check or money order only.
- Include your bill/payment stub with the payment.
- Mail to Lansing Board of Water & Light, PO Box 30085, Lansing, MI 48909-7585.
- Allow postal delivery time before the due date.
- Do not use mail for urgent shut-off situations.
BWL Lobby, Drive-Thru Kiosk, Drop Boxes and Quality Dairy Kiosks
| Location / option | Official detail | Use for |
|---|---|---|
| Haco Customer Service Center | 1232 Haco Drive, Lansing, MI 48912. Payment lobby open Monday–Friday, 9 a.m.–4:30 p.m. | In-person payment and customer service payment lobby needs. |
| Drive-thru kiosk | Self-service kiosk at Haco Customer Service Center accepts cash, check, credit/debit cards and electronic banking payments. | Customers who want a kiosk at BWL’s service center. |
| 24-hour drop boxes | Drop boxes at Customer Service Center and corner of W. Allegan St. and Townsend St. Payments process in 2–3 business days for checks, money orders and cashier’s checks. | Non-urgent after-hours paper payment. |
| Quality Dairy fee-free kiosks | BWL lists fee-free kiosks at 700 N. Pine St.; 2121 W. Holmes Rd.; 4500 W. Saginaw Hwy; 5100 S. Waverly Rd.; 5010 Dunckel Rd.; and 600 E. Michigan Ave., Suite 100. | Cash, check, credit and debit card kiosk payment. Hours vary by location. |
Past-Due Bill, Shut-Off Status or Payment Plan
Official action: If you are having difficulty paying or your account is in shut-off status, call BWL Customer Service at 517-702-6006. BWL says representatives can work with customers on a payment plan, and additional help may be available through Central Michigan 2-1-1.
Flexible arrangements
BWL lists flexible payment arrangements for customers with low incomes, active military families and senior customers 65 and older.
Medical alert form
If electric-dependent medical equipment is in the home, BWL says the Medical Alert Form helps ensure shut-off protection if payments fall behind.
Third-party notice
BWL allows a friend, relative or landlord to receive copies of bills and shut-off notices as a free reminder service.
- Call 517-702-6006 before relying on mail or a drop box.
- Ask whether your account is only past due or already in shut-off status.
- Ask what amount must be paid today and whether a payment plan is available.
- Save confirmation number, representative name and agreement terms.
- Contact 2-1-1 if you need community assistance resources.
Levelized Payment / Budget Billing Program
How it works
BWL calculates monthly payments based on average monthly consumption over the previous 12 months.
Recalculation
The levelized amount is recalculated every 12 months to adjust for changes in consumption.
How to start
Call BWL Customer Service at 517-702-6006 to ask about enrollment.
Start, Stop or Transfer BWL Service
Start or transfer
Use BWL’s service request page or call 517-702-6006 to start, stop or transfer service.
Information needed
BWL lists full legal name, SSN, driver’s license number, date of birth, phone, email, mailing address and lease or service-location address.
Landlords
Automatic Leave On can put services back in the landlord’s name when a tenant cancels service.
BWL Outage, Downed Line and Water Emergency Contacts
Power outage / downed line
Call 866-710-8222. You can also text OUT or OUTAGE to the BWL outage text number listed by BWL.
Water quality / main break
For discolored water, change in pressure or a water main break, call 517-702-6490.
Streetlight issue
Broken streetlight or light out can be reported through BWL’s outage/streetlight resources or by calling the outage number.
How to Read Your BWL Bill Without Guessing
| Bill item | Why it matters | What to do |
|---|---|---|
| Account number | Needed for Quick Pay, phone payment, mailed check and customer service. | Use digits only if the official form asks for digits only. |
| Due date | Helps you avoid late or shut-off risk. | Use AutoPay or phone payment if mail will arrive too late. |
| Payment history | BWL payment history can show payment date, account number, amount, fee amount, total amount, confirmation number, source and type. | Compare portal history with bank/card proof if a payment seems missing. |
| Water use | BWL water calculator uses CCF; 1 CCF equals 748 gallons. | Compare water usage across months before assuming a rate issue. |
| Electric use | Smart meters and portal tools can show daily information for better usage control. | Check weather, appliance use and time-of-use behavior if the bill jumps. |
High BWL Bill: What to Check First
Water use
Use the water calculator and remember 1 CCF equals 748 gallons. Check toilets, outdoor spigots, irrigation and unusual water use.
Electric use
Smart meters can help show daily electric/water information. Review heating, cooling, appliances and time-of-use habits.
Ask billing
If the bill still does not make sense, call 517-702-6006 or use BWL’s customer contact route during business hours.
BWL Bill Decision Tool
This helper does not access your account. Confirm live balance, shut-off status, outage status and payment plans directly with BWL.
Local Lansing BWL Tips That Save Time
Phone payment is not the call center
Use 517-702-7001 for the automated payment system. Use 517-702-6006 for customer service, payment plans, account questions and service requests.
Drop boxes are not instant
BWL says drop box payments can take 2–3 business days to process for checks, money orders and cashier’s checks. Avoid drop box if shut-off timing matters.
Quality Dairy kiosks can help after hours
BWL lists six fee-free Quality Dairy kiosk locations. Hours vary by location, so check the store before depending on a late-night payment.
Shut-off protection has forms
Medical Alert and Third Party Notification forms can reduce risk for households with medical equipment, seniors, landlords or customers who may miss notices.
BWL Customer Service Center Map
Use this map for general orientation. Verify access and hours before visiting, especially around holidays.
Haco Customer Service Center
1232 Haco Drive, Lansing, MI 48912.
Payment lobby
Open Monday–Friday, 9 a.m.–4:30 p.m.
Call center
517-702-6006, weekdays 7 a.m.–5 p.m.; closed weekends and holidays.
Official BWL Links Used Here
Board of Water and Light Pay Bill FAQs
Where do I pay my Board of Water and Light bill online?
Use the official BWL Customer Self-Service Portal at myaccount.lbwl.com or start from BWL’s official Pay Bill page.
Can I make a one-time BWL payment?
Yes. Use BWL Quick Pay. It asks for your account number and secured ID, such as the last four digits of SSN or EIN.
What is the BWL phone payment number?
Call 517-702-7001 for the automated payment system. It is available 24 hours a day, seven days a week.
What is the BWL customer service number?
Call 517-702-6006 for account help, billing questions, payment plans, service requests and customer service. The call center is listed weekdays 7 a.m.–5 p.m.
Are there convenience fees for BWL phone payments?
BWL says payments made through the automated phone system are automatically applied to the account and there are no convenience fees for phone transactions.
Where do I mail a BWL bill payment?
Mail check or money order to Lansing Board of Water & Light, PO Box 30085, Lansing, MI 48909-7585. Include your bill/payment stub and allow postal delivery time.
Where is the BWL payment lobby?
The Haco Customer Service Center is at 1232 Haco Drive, Lansing, MI 48912. BWL lists the payment lobby as open Monday–Friday, 9 a.m.–4:30 p.m.
What should I do if my BWL bill is past due or in shut-off status?
Call BWL Customer Service at 517-702-6006. BWL says representatives can work with customers on payment plans, and additional assistance may be available through 2-1-1.
Can I use AutoPay for BWL?
Yes. BWL says AutoPay is initiated two business days before the due date and can use checking, savings, credit and debit cards. Debit cards are treated as credit cards for fee purposes.
Who do I call for a BWL power outage or downed line?
Call 866-710-8222 for a power outage, streetlight outage or downed line. Do not use the bill payment line for emergencies.
Who do I call for BWL water problems?
For water quality concerns, discolored water, pressure changes or water main breaks, call 517-702-6490.
Does this page collect Board of Water and Light payments?
No. This is an independent guide. Use official BWL links and phone numbers for live payment, account balance, service status, emergency reporting and payment plans.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.