MyWaco Account Pay & Leak Help
Use this page when you need the official Waco water bill portal, your new 7-digit account number, payment options, 2026 rates, move-in fees, leak checks, Care & Share help, or MyWaco Central contact details.
Short path: pay through MyWaco Account, avoid Doxo and other third-party payment sites, re-enroll autopay if you used the old portal, and call 254-299-CITY for billing or service issues.
Fastest Answer for Each Waco Water Bill Task
Use MyWaco Account for online payment, leak alerts and usage tools.
Pay onlineClick “Find My New Account Number” and enter your old 12-digit number.
Read City stepsOld payment info did not transfer. Re-add payment method and re-enroll autopay.
Portal updateMyWaco Central: 254-299-CITY (2489). Spanish-speaking representatives are available.
Contact pageOfficial Waco Water Bill Routing
| Searcher’s task | Use this route | Have ready | Helpful warning |
|---|---|---|---|
| Pay utility bill online | MyWaco Account | New 7-digit account number, service address, payment method. | Do not use Doxo or random third-party bill pages. |
| Find new account number | “Find My New Account Number” at MyWaco Account. | Old 12-digit account number from bill. | Everyone received a new 7-digit utility account number. |
| Set up autopay | Log in to new MyWaco Account and add payment method. | Email, password, account number, bill amount. | Old portal payment information did not transfer automatically. |
| Pay by phone | 254-299-CITY (2489). | Account number and payment card. | Phone payment accepts Visa, MasterCard or Discover. |
| In-person / drive-thru | MyWaco Central Drive-Thru, 425 Franklin Ave. | Bill, ID if needed, account number, payment method. | Hours are Monday–Friday, 7:30 a.m.–5:30 p.m. |
| Mail payment | MyWaco Central, PO Box 2649, Waco, TX 76702-2649. | Bill stub and payment. | Do not mail close to due date or service-risk date. |
MyWaco Account Setup: New Number, Old Portal and Autopay
Look for the official activation email
Existing online users may receive an email from EngageNoReply@wacotx.gov with the subject “Welcome to the City of Waco New Customer Engage Portal.”
Find your new 7-digit number
At mywacoaccount.com, choose Find My New Account Number and enter the old 12-digit number from your utility bill.
Connect your legacy account
Return to sign-up and enter the new 7-digit account number plus the amount on your last bill to match the account.
Rebuild payment settings
Add payment method, notification preferences and autopay again. The City says payment information from MyWaco Water does not transfer automatically.
Waco Utility Bill Payment Options
Online 24/7
Log in to MyWaco Account to pay anytime, sign up for leak alerts and manage water usage.
Phone payment
Pay by phone at 254-299-CITY (2489) with Visa, MasterCard or Discover.
Drive-thru
MyWaco Central Drive-Thru is listed at 425 Franklin Ave., Waco, TX 76701.
Mail payment
Mail to MyWaco Central, PO Box 2649, Waco, TX 76702-2649. Add mailing time.
HEB locations
City-listed HEB payment locations include Woodway Dr., Wooded Acres Dr., N. IH-35, S. Valley Mills Dr., and N. 19th St.
Avoid Doxo
The City says it is not affiliated with Doxo.com or third-party bill payment services.
City-listed HEB payment locations
9100 Woodway Dr. 1301 Wooded Acres Dr. 801 N. IH-35 1821 S. Valley Mills Dr. 3801 N. 19th St.Start, Transfer or Move Out Waco Utility Service
| Need | Official action | Cost / timing | User tip |
|---|---|---|---|
| Open new residential service | Call 254-299-CITY or visit MyWaco Account and select Move In. | Allow one business day. Government ID and SSN are required. | Start before move day, not after you arrive. |
| Residential deposit | Based on account and credit history. | Typically $0–$300. | First bill may be higher than a normal month. |
| First residential bill extras | Added after account setup. | $50 service fee + $20 solid waste administration fee. | Do not confuse these one-time fees with water usage. |
| Transfer service | Call 254-299-CITY or log in and select Move Out. | $50 service charge on first bill at the new address; deposit and outstanding balance transfer. | Ask how final bill and new address bill overlap. |
2026 Residential Water and Wastewater Rates
Effective January 1, 2026. Use this as a bill-reading guide; final charges come from the City bill.
| Residential item | Inside city limits | Outside city limits | Why users care |
|---|---|---|---|
| 3/4″ water base/minimum | $16.50 | $20.63 | Common residential base charge before usage. |
| 1″ water base/minimum | $27.50 | $34.38 | Larger meter base charge. |
| 0–3,000 gallons | $3.47 / 1,000 gal | $4.34 / 1,000 gal | First water usage tier. |
| 3,001–8,000 gallons | $4.36 / 1,000 gal | $5.45 / 1,000 gal | Normal-to-moderate usage tier. |
| 8,001–15,000 gallons | $6.95 / 1,000 gal | $8.69 / 1,000 gal | Higher household or seasonal use. |
| 15,001–25,000 gallons | $9.03 / 1,000 gal | $11.29 / 1,000 gal | Large usage tier. |
| 25,000+ gallons | $12.16 / 1,000 gal | $15.20 / 1,000 gal | Highest listed residential water tier. |
| Wastewater base/minimum | $26.98 | $33.73 | Monthly sewer base charge. |
| Wastewater volume | $6.97 / 1,000 gal | $8.71 / 1,000 gal | Subject to winter average cap rules. |
What Your Waco Utility Bill Can Include
Water
Base rate plus tiered monthly consumption billed in 1,000-gallon increments.
Wastewater
Base rate plus volume, capped using winter average rules for residential accounts.
Drainage
Drainage fee appears on the monthly water bill and supports stormwater system maintenance.
Street / solid waste
Street maintenance and solid waste charges can also affect the total monthly bill.
High Waco Water Bill: Leak and Usage Checks
Use MyWaco usage tools
MyWaco Account lets users pay 24/7, sign up for leak alerts and manage water usage.
Meter clue
If all faucets are off and the red sweep hand or small black triangle is moving, water is still going through the meter.
Toilet dye test
Put food coloring in the tank and do not flush. If color appears in the bowl, the flapper may not be sealing.
Compare gallons, not only dollars
Look at usage, billing days, base charges, wastewater, drainage, solid waste, first-bill fees and previous balance separately.
Isolate yard vs house leak
If you have a shutoff valve between house and yard line, turn it off and check whether the meter continues running.
Check common fixtures
Check toilets, hot water tanks, basins, sinks, irrigation, hose bibs, and damp areas under or around the house.
Call with exact details
Call 254-299-2489 with service address, account number, bill period, usage concern, leak location and repair proof if available.
Help Paying a Waco Utility Bill
Call 211
The City FAQ points customers with financial hardship to 211 or Texas utility assistance resources.
Care & Share
Waco partners with Caritas through Care & Share so community donations can help qualifying residents with utility bills.
Caritas contact
To request Care & Share assistance, contact Caritas at 254-753-4593 for eligibility and program details.
Local Waco Tips That Prevent Utility Bill Problems
Save both account numbers
Keep the old 12-digit number for lookup and the new 7-digit number for future payments, calls and portal setup.
Re-enroll autopay right away
If you relied on autopay before, do not wait for the due date. Rebuild payment preferences in MyWaco Account.
First bill after move-in can be higher
Deposit, $50 service fee and $20 solid waste administration fee can make the first bill look unusual.
Use watering variance when relevant
New landscaping may qualify for a 60-day watering variance. Use the City’s official application instead of over-watering silently.
Waco Utility Bill Problem Solver
| Problem | Likely cause | Fast fix |
|---|---|---|
| Portal login fails | New portal setup, old password, missing activation email. | Call 254-299-2489 or set up a new MyWaco Account. |
| Account number not accepted | Using old 12-digit number in a new-account step. | Use Find My New Account Number to get the 7-digit number. |
| Autopay did not run | Payment info did not transfer from MyWaco Water. | Re-enroll autopay and manually pay any current balance. |
| Payment not showing | Third-party payment, mail delay, wrong account, posting delay. | Use MyWaco Account proof and call MyWaco Central. |
| Bill suddenly high | Leak, usage spike, wastewater, drainage, solid waste, first-bill fee or previous balance. | Separate each bill line before calling. |
| Stop-up or sewer backup | Water/wastewater issue needing City routing. | Call 254-299-CITY (2489). |
MyWaco Central Drive-Thru Map
Use the map for general location planning. Confirm hours before visiting around holidays or closures.
Location
MyWaco Central Drive-Thru, 425 Franklin Ave., Waco, TX 76701.
Hours
Monday–Friday, 7:30 a.m.–5:30 p.m.
Bring
Bill, account number, service address, payment proof, photo ID if starting service.
Official Waco Utility Links
Waco Water Bill FAQs
How do I pay my Waco water bill online?
Use MyWaco Account, the official City of Waco utility billing portal. Avoid Doxo and other third-party bill payment sites.
What is the Waco utility billing phone number?
Call MyWaco Central at 254-299-CITY (2489) for utility bill, portal, account number, new service, leak and customer service help.
Where is MyWaco Central Drive-Thru?
The City lists MyWaco Central Drive-Thru at 425 Franklin Ave., Waco, TX 76701, with hours Monday–Friday, 7:30 a.m.–5:30 p.m.
How do I find my new Waco utility account number?
Go to mywacoaccount.com and choose Find My New Account Number. Enter your old 12-digit account number to get the new 7-digit number.
Did my old MyWaco Water autopay transfer?
No. The City says payment information did not automatically transfer. Add payment methods and re-enroll in autopay inside MyWaco Account.
How do I start new water service in Waco?
Call 254-299-CITY (2489) or use MyWaco Account and select Move In. Allow one business day and have government ID and SSN ready.
What fees can appear on the first Waco residential bill?
A residential security deposit can range from $0 to $300. A $50 service fee and $20 solid waste administration fee are also added to the first residential service bill.
Why is my Waco water bill high?
Possible causes include usage, leak, wastewater winter average, drainage fee, street fee, solid waste charges, deposit, first-bill fees or previous balance. Start by checking usage and bill lines in MyWaco Account.
Can Waco customers get help paying a utility bill?
Customers can call 211 or visit Texas utility assistance resources. Waco also partners with Caritas through Care & Share; call Caritas at 254-753-4593 for program details.
Does this page collect Waco water bill payments?
No. This page is an independent guide. Use official City of Waco and MyWaco Account links for live payment, balance, rates and service status.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.