Miami-Dade Water Account Help
Use this scan-first guide to pay a Miami-Dade Water and Sewer bill, avoid card-fee surprises, request an extension, restore disconnected service, start service, check a high bill, find the right office, and report emergencies through official county resources.
Choose Your Miami-Dade Water Task
How To Pay a Miami-Dade Water and Sewer Bill Online
Start from Miami-Dade.gov
Use the official Manage Your Water & Sewer Account page or Online Quick Pay. Do not enter account details on random bill-payment pages.
Use account login when you need tools
Login gives access to bill payment, paperless billing, payment history, water/sewer consumption, account messages, payment extensions, stop/transfer/reconnect service, pool credit, leak adjustment, and high-bill investigation.
Pick bank account, card, or AutoPay
Bank-account one-time payment is listed as free. Card payments show fees. AutoPay and paperless billing can be set up from official account/payment service pages.
Save proof and watch posting
Save the receipt, amount, date, account number, payment method, and confirmation. If the service was disconnected, call Customer Care after payment.
Miami-Dade Water Bill Fees and Free Payment Choices
| Payment route | Official fee detail | Best use | Important tip |
|---|---|---|---|
| Online bank account | One-time payment using a bank account is listed as free. Have routing and account number ready. | Cheapest online route. | Use when you want to avoid card fees. |
| Online residential credit card | Residential credit card transactions list a $3.95 service fee per transaction, with a $5,000 cap. | Fast payment when fee is acceptable. | Screen should show the fee before completion. |
| High-cost or commercial card | High-cost/rewards or commercial company cards may be charged 2.95% of the payment amount, with a $5,000 cap. | Business or rewards-card users. | Switch method if fee is too high. |
| AutoPay | Miami-Dade says customers can sign up free of charge and schedule automatic payments. | Preventing missed due dates. | You need a bank account before setting up AutoPay. |
| Phone checking/savings | Call 1-800-565-1800 to pay with checking or savings account. | Phone payment without card. | Keep confirmation and allow processing time. |
| Phone credit card | Call 1-800-510-0880 for Mastercard, Visa, American Express or Discover; phone page lists a $4.49 convenience fee. | After-hours phone card payment. | If disconnected, still call 305-665-7477 after payment. |
Disconnected for Non-Payment? Follow This Exact Order
Pay the required amount
Confirm the full required payment first. A normal bill payment or partial amount may not be enough for reconnection.
Call 305-665-7477
Miami-Dade says customers must call Customer Care as soon as the required payment is made so a reconnect order can be placed.
Turn fixtures off
By requesting reconnection, you accept responsibility for having all fixtures off. Service will not reconnect if water is registering at the meter.
| When you call after required payment | Reconnection timing listed by Miami-Dade | Extra warning |
|---|---|---|
| Before 7 p.m. Monday–Friday | Service reconnected before midnight. | Keep confirmation number ready. |
| After 7 p.m. Monday–Friday | Service reconnected by 10 a.m. the following day. | Do not leave taps or appliances on. |
| By 3 p.m. Saturday or Sunday | Service reconnected the same day. | Call Customer Care after payment. |
| After 3 p.m. Saturday or Sunday | Service reconnected by 10 a.m. the following day. | One reconnection visit can add a $35 fee. |
Late Bill, Extension, Final Notice and Returned Payment Rules
Quarterly bills
Miami-Dade says bills are typically sent quarterly.
Past due after 21 days
Bills are past due if payment is not received within 21 days from the billing date.
10% late fee
After the 21st day, a 10% late fee is assessed and applied to the account.
Final notice
If payment is not received and no extension is requested by the due date, a final notice may be mailed.
Miami-Dade Water Phone, Mail, In-Person and Kiosk Details
| Need | Official detail | Use this when |
|---|---|---|
| Customer Care | 305-665-7477, Monday–Friday, 8 a.m.–7 p.m. | Billing, account service, extensions, reconnection, hearing questions. |
| 24-hour emergency | 305-274-9272 | Broken/leaking water or sewer pipes, hydrants, manholes, water meters, sewer backup, loss of service, low pressure, water quality or hazardous conditions. |
| wasd_custrelations@miamidade.gov | Non-urgent account questions. Do not email sensitive payment details. | |
| Mail payment | MIAMI-DADE WATER & SEWER DEPT, PO BOX 26055, MIAMI, FL 33102-6055. | Check, cashier’s check or money order only when time is not urgent. |
| Full-service centers | Accept cash, major credit cards, debit cards, check, cashier’s check or money order. | In-person help at listed Miami-Dade customer service locations. |
| Cashier-only offices | Cash, check, cashier’s check or money order accepted; no debit or credit cards. | LeJeune and Opa-locka cashier-style visits. |
| Kiosks | Major credit/debit cards accepted; before 2 p.m. same-day processing, after 2 p.m. next business day. | Use carefully if payment status is urgent. |
| Private pay station | Continental Pharmacy, 505 SW 8th St.; processing can take one week. | Do not use for urgent due dates or reconnection. |
Start Miami-Dade Water Service: Documents, Deposit and Timing
Documents to prepare
- Government-issued photo ID.
- Service address.
- Current mailing address and contact info.
- Proof of ownership or signed lease.
- Business name and EIN for business customers.
Deposit and service charge
Miami-Dade lists a $50 deposit for each water and sewer service plus a non-refundable $45 service charge included on the first bill.
Processing time
New service requests are typically processed within 3 to 5 business days. Save the confirmation number after submission.
High Miami-Dade Water Bill: Check Usage Before Paying Blindly
Most common leak
Miami-Dade says toilet leaks are a common source. A leaky toilet can waste more than 200 gallons per day, or 73,000 gallons a year.
Meter check
Compare the meter register to the “Current Reading” on your bill. If the meter reading is lower than the bill reading, call 305-665-7477 for a re-read/correction.
Two-hour test
Write down the meter reading, use no water for two hours, then read it again. If it increased, there may be a leak.
| High-bill clue | What it may mean | Best action |
|---|---|---|
| Flow indicator spins when no water is used | Possible leak in or around the property. | Check house valve to separate inside vs outside leak. |
| Colored water appears in toilet bowl after dye test | Toilet tank leak. | Repair flapper/refill valve or call plumber. |
| Outdoor moisture, irrigation or pool activity | Possible outdoor leak or extra usage. | Check irrigation timers, pool fill lines, hose bibs, yard work and pressure cleaning. |
| Guests, vacancy, vandalism, repairs or landscaping | Usage pattern changed. | Gather dates, photos, police report if vandalism, repair invoices and usage history. |
Bill Adjustments, Pool Credit, Meter Test and Hearing Options
| Request type | What Miami-Dade may consider | What to prepare |
|---|---|---|
| Underground/concealed leak | Leaks concealed underground or behind a wall. | Complete repairs within 30 days after notification, submit signed form, repair receipts/letters, before/after photos, and pay 40% of current charges or verify account paid in full. |
| Pool sewer credit | Once-a-year sewer credit for a swimming pool emptied and refilled. | Request through account. A $12.50 verification fee may apply if pool presence must be verified. |
| Vandalism adjustment | High bill caused by vandalism to plumbing/water fixtures. | Police report, signed form, repair proof, photos, and timely repairs. |
| One-time lifetime credit | Extremely high bill not caused by leak or property-use change. | Bill must exceed six times past year’s average usage, account must meet good-standing conditions, original plumber invoice and notarized affidavit required. |
| Certified meter test | Meter accuracy dispute. | Complete certified meter request. If meter is legally accurate, account is billed for testing; test may take up to 60 days. |
| Administrative hearing | Disputes about accuracy, amount, calculation, credits or denial. | Monthly accounts generally within 60 days; quarterly accounts within 90 days. If decision favors the Department, a $75 administrative fee may be charged. |
Paperless Billing, PDF Bills and AutoPay
Paperless billing
Login or create a self-service account, then choose paperless billing. Email notifications are sent when paperless bills are ready.
View PDF bill
After login, Miami-Dade says customers can use the account dashboard to view a PDF version of the current bill.
AutoPay
Set up AutoPay through the Miami-Dade Payment Service Center. You need to add a bank account before setting up automatic payments.
Emergency Number vs Billing Number
Call 305-274-9272 for emergencies
- Broken or leaking water/sewer pipes.
- Hydrant, manhole or meter leaks.
- Pump station alarm, red lights or alerts.
- Uncovered manholes.
- Low pressure or loss of service.
- Sewer backup or overflowing manholes.
- Water quality or hazardous conditions.
Call 305-665-7477 for billing
- Bill payment questions.
- Account services.
- Payment extension questions.
- Disconnected service after payment.
- High-bill investigation.
- Hearing or adjustment questions.
- Start, stop or transfer support.
Miami-Dade Local Tips That Prevent Payment and Service Problems
Do not confuse county and city bills
Miami-Dade Water and Sewer serves many customers, but some municipalities or private systems can bill differently. Match the utility name on your bill before paying.
Use kiosks only with timing in mind
Kiosk payments before 2 p.m. process the same day; after 2 p.m. process the next business day. Avoid kiosks for last-minute reconnection unless you confirm timing.
South Florida leak reality
Irrigation timers, pool fill lines, hose bibs and toilet flappers can create large bills without obvious indoor flooding.
Email records caution
Under Florida public-records rules, do not email sensitive payment details if you do not want the information handled as a public record. Use phone or official account tools.
Miami-Dade Water and Sewer Map and Customer Locations
The main Miami-Dade Water and Sewer Douglas Office is at 3071 SW 38th Ave., Miami, FL 33146. Verify hours and accepted payment methods before visiting.
Full-service locations
3071 SW 38th Ave.; South Dade Government Center at 10710 SW 211th St.; Joseph Caleb Center at 5400 NW 22nd Ave.
Cashier-only locations
LeJeune Office at 3575 S. LeJeune Rd. and NW Dade Opa-locka Office at 780 Fisherman Street have cashier-only limitations.
Start/reconnect service centers
Start and reconnect pages also list Douglas Office, Dr. Martin Luther King Office Plaza, and South Dade Government Center service locations.
Official Miami-Dade Water and Sewer Links
Miami-Dade Water and Sewer FAQs
Where do I pay my Miami-Dade Water and Sewer bill online?
Use the official Miami-Dade Manage Your Water & Sewer Account page or Online Quick Pay page from miamidade.gov.
Is bank-account payment free?
Yes. Miami-Dade lists one-time bank-account payment as free. Have your bank routing and account number available.
What is the Miami-Dade online credit card fee?
Miami-Dade lists a $3.95 residential credit card service fee per transaction, with a $5,000 cap. High-cost/rewards or commercial cards may be charged 2.95% of the payment amount, also with a $5,000 cap.
What phone numbers are used for water bill payment?
Call 1-800-565-1800 to pay with checking or savings. Call 1-800-510-0880 to pay by credit card; Miami-Dade’s phone payment page lists a $4.49 convenience fee for card payments.
What is the Miami-Dade Water and Sewer customer service phone number?
Call 305-665-7477 Monday through Friday, 8 a.m. to 7 p.m. for account, billing, extension, reconnection or customer service questions.
What is the emergency number?
Call 305-274-9272 for 24-hour water and sewer emergencies such as broken pipes, sewer overflows, loss of service, low pressure or hazardous conditions.
What should I do if my water was disconnected for non-payment?
Make the required payment, then call 305-665-7477 as soon as possible to request reconnection. Keep all fixtures off and be ready for the $35 reconnection fee if a visit is required.
Can I request a payment extension?
Yes. Miami-Dade says extension requests can be made through your Water and Sewer account login.
How do I start Miami-Dade water service?
Submit a Start Service request through the Self-Service Application, upload required documentation, and save the confirmation number. New service requests are typically processed within 3 to 5 business days.
What deposit is required to start service?
Miami-Dade lists a $50 deposit for each water and sewer service and a non-refundable $45 service charge included on the first bill.
Can Miami-Dade adjust a high water bill?
Possible adjustment routes include concealed underground or behind-wall leaks, pool credit, vandalism, over/underestimated reading, incorrect meter reading, certified meter test, and one-time lifetime adjustment. Documentation and eligibility rules apply.
Does this page collect payments?
No. This is an independent informational guide. Use official Miami-Dade County Water and Sewer resources for live payment, account status, fees, service requests and emergency reporting.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.