Minneapolis Water Department, MN: Bill Pay, Phone and Address
Use official City of Minneapolis resources to pay your water and utility bill online, pay by phone, set up automatic payments, contact Utility Billing, start, stop, transfer or restart service, report water emergencies, ask about water quality, and avoid confusing City of Minneapolis billing with nearby suburbs, private utilities or third-party payment processors.
If you are searching for Minneapolis Water Department, most bill payment and account questions go through the City of Minneapolis Utility Billing Customer Service. Water emergencies and water quality questions use separate Public Works Water contacts.
💳 Best official route: Pay through City of Minneapolis Utility Billing
Online: open the official City of Minneapolis Utility Billing page or the online utility billing account login.
Phone payment: call 844-739-0180, the payment number listed on the official City payment options page.
Billing help: call 612-673-1114 or email ubill@minneapolismn.gov.
Emergency water service: call 612-673-5600, available 24 hours a day.
Minneapolis Water Department Quick Facts Before You Pay
The official Utility Billing Customer Service listing gives the phone number as 612-673-1114, email as ubill@minneapolismn.gov, and office address as Minneapolis Public Service Building, 505 Fourth Ave. S., Room 620B, Minneapolis, MN 55415-1345.
Utility Billing office hours are listed as Monday through Friday, 8:00 a.m. to 4:00 p.m., closed on City holidays. Water emergencies are handled by Public Works at 612-673-5600, 24 hours a day.
What This Minneapolis Water Department Guide Covers
How to Pay Minneapolis MN Water Bill Online
The safest online payment path is to start from the official City of Minneapolis Utility Billing page or the official online utility billing account login. The online account lets customers view and pay bills, review transaction and payment history, analyze water usage, and add multiple accounts to a web profile.
Open the official Utility Billing page
Start from the official City of Minneapolis Utility Billing page.
Open the online account login
Use the official Minneapolis Utility Billing account login.
Register or sign in with your bill
Have your most recent bill ready. New users need bill details to complete the registration form.
Review account, amount and fee
Confirm the account number, service address, balance, due date, payment method and any processing fee before submitting.
Save confirmation
Keep the confirmation number, payment date, amount, account number and receipt until the payment appears correctly on your account.
Pay Minneapolis Utility Bill by Phone
The official payment options page lists pay-by-phone number 844-739-0180. The City says customers can pay with MasterCard, Visa, Discover, American Express, or electronic funds transfer from a checking or savings account.
Keep these ready before calling
- Your City of Minneapolis utility bill.
- Utility billing account number.
- Service address.
- Payment amount.
- Credit or debit card details, if using card.
- Checking/savings routing and account number, if using bank transfer.
- Email or phone number for receipt, if requested.
- Any shutoff, restart or past-due notice.
Call the official payment number
Call 844-739-0180.
Follow payment prompts carefully
Enter the account and payment details exactly as requested. Stop and call Utility Billing if the system cannot find the correct account.
Write down confirmation
Save the confirmation number and payment time, especially if the account is past due.
Minneapolis Water Bill Payment Methods and Credit Card Fee
The City lists several utility bill payment paths. A major 2026 note is that credit card payments will have a 2.35% processing fee starting June 1, 2026. The City says it does not keep the fee.
| Payment item | Official listed detail | Practical meaning |
|---|---|---|
| Online account | View and pay bills, review payment history and analyze usage. | Best for regular users and account tracking. |
| Phone payment | Pay by phone at 844-739-0180. | Good when you cannot log in online. |
| Credit cards | MasterCard, Visa, Discover and American Express are listed. | Starting June 1, 2026, card fee applies. |
| Electronic funds transfer | Transfer funds from checking or savings account. | Useful fee-avoidance route when available. |
| Automatic payment | Utility Billing offers automatic payment options. | Good for avoiding missed bills, but still check usage. |
| In-person / office help | Utility Billing office is at 505 Fourth Ave. S., Room 620B. | Best for complex account problems. |
Minneapolis Water Department Phone Number, Address and Hours
Use Utility Billing Customer Service for bill payment, account login, payment history, new account, start/stop/transfer service, restart after shutoff, payment posting and billing questions.
Minneapolis Public Service Building
505 Fourth Ave. S., Room 620B
Minneapolis, MN 55415-1345
Monday–Friday
8:00 a.m.–4:00 p.m.
Closed on City holidays.
311
For non-emergency city information and routing.
612-673-5600
24 hours a day.
Start, Stop or Transfer Minneapolis Water Service
The City’s start/restart/shutoff service page explains that customers can stop or transfer water service by calling Customer Service or by using the online utility billing account under Service Requests.
Prepare before stopping or transferring service
- Current utility account number.
- Service address.
- Customer name.
- Requested stop or transfer date.
- New service address, if transferring.
- Forwarding address for final bill.
- Phone number and email.
- Closing, lease or move-out date if applicable.
Open the official start/restart/shutoff page
Use the official Start, Restart or Shut off Utility Service page.
Choose call or online service request
You can call Customer Service or log in to your utility billing account and use Service Requests.
Select disconnect or transfer
Select Disconnect Service to stop service or Transfer of Service to transfer service.
Call if timing is urgent
Call 612-673-1114 if your move, sale, rental turnover or final bill timing is urgent.
Restart Minneapolis Water Service After Shutoff
The City says if water was turned off for nonpayment, the customer must pay the total balance due and contact Customer Service. The City says it will restore water service within 24 hours after the balance is paid and Customer Service is contacted.
Confirm the full amount due
Call Utility Billing at 612-673-1114 and ask for the total balance required to restart service.
Pay through an official method
Use the official online utility billing account, payment page or phone payment number 844-739-0180.
Contact Customer Service after payment
The City’s restart instructions require payment plus contact with Customer Service. Do not skip this step.
Confirm restoration timing
Ask when service will be restored and whether someone needs access to the property.
Report a Minneapolis Water Emergency or Water Quality Issue
The official Water Service or Quality Issue page lists Emergency Water Service through Public Works at 612-673-5600, available 24 hours a day. The Water Services contact page also lists water quality information at 612-661-4999.
612-673-5600
24 hours a day.
311 or 612-673-3000
4100 Marshall St. NE
Fridley, MN 55421
This building is listed as closed to the public.
Call emergency water service for:
- Water main break.
- Water in the street.
- No water affecting your property.
- Major leak or public water issue.
- Water service problem that cannot wait.
- Public safety concern linked to water service.
Minneapolis Utility Billing Account Login and Water Usage Tools
The official online utility billing login page says creating a user name gives access to tools such as viewing and paying bills online, reviewing transaction and payment history, analyzing and downloading water usage, and adding multiple accounts to a web profile.
Use the online account to:
- View current utility bill.
- Pay utility bills online.
- Review payment history.
- Review transaction history.
- Analyze water usage.
- Download water usage.
- Add multiple accounts to your profile.
- Manage service requests when available.
One-Time Payment
Best when you want to pay the current bill quickly through official payment options.
Fast payRegistered Account
Best when you want usage history, payment history, multiple accounts and deeper tracking.
Better trackingConfirm Whether City of Minneapolis Is Your Water Provider
Many people search “Minneapolis Water Department,” but not every address in the metro area is billed by the City of Minneapolis. Nearby suburbs and private utilities use separate billing systems.
Before paying, check your bill for:
- City of Minneapolis name.
- Utility billing account number.
- Service address.
- Official payment website.
- Billing phone number.
- Whether the charge is city utility, county service, gas, electric or another provider.
- Any shutoff or restart instructions.
Minneapolis Water Bill Payment Options Compared
Choose your payment route based on urgency. Online account tools are best for regular bill management. Phone payment is useful when you cannot log in. Utility Billing is best when service is shut off, near shutoff, transferred or restarted.
| Payment / contact option | How it works | Best for | Important note |
|---|---|---|---|
| Online utility account | Use the City’s utility billing login. | Viewing bills, paying online and tracking usage. | Have your latest bill ready for registration. |
| Phone payment | Call 844-739-0180. | Paying without online login. | Save your confirmation number. |
| Card payment | MasterCard, Visa, Discover and American Express are listed. | Convenient card payment. | 2.35% processing fee starts June 1, 2026. |
| Bank transfer | Electronic funds transfer from checking or savings. | Avoiding card fee where available. | Enter routing and account details carefully. |
| Utility Billing Customer Service | Call 612-673-1114. | Account, billing, shutoff, restart and move-service help. | Office hours are 8 a.m.–4 p.m., Monday–Friday. |
| Emergency Water Service | Call 612-673-5600. | Water emergencies and urgent service issues. | Available 24 hours a day. |
Official Minneapolis Water Department Links and Resources
Use these official links first. They help avoid wrong Minneapolis city/state pages, third-party payment confusion, outdated phone numbers and nearby-provider mix-ups.
💳 Utility Billing
Official City page for utility billing, payment options, customer service address, phone and email.
Open Utility Billing✅ Utility Account Login
Official login to view and pay bills, review history and analyze water usage.
Open Account Login📞 Payment Options
Official payment options page with phone payment and accepted payment methods.
Open Payment Options🔁 Start / Restart / Shutoff
Official page for stopping, transferring and restarting water service.
Open Service Page🚰 Water Service Issue
Official page for water service or quality issues, including emergency water service contact.
Report Water Issue💧 Water Services
Official Public Works Water Treatment & Distribution Services contact page.
Open Water Services🏙️ Utility Services
Official city utility services page covering water and utility billing contacts.
Open Utility Services☎️ Contact 311
Official City 311 page for non-emergency information and service routing.
Open 311 Contact🏛️ City Homepage
Official City of Minneapolis website for resident services and official updates.
Open City WebsiteMinneapolis Utility Billing Office Map and Address
The official Utility Billing listing gives the office address as Minneapolis Public Service Building, 505 Fourth Ave. S., Room 620B, Minneapolis, MN 55415-1345.
City of Minneapolis Utility Billing
505 Fourth Ave. S., Room 620B, Minneapolis, Minnesota 55415-1345.
Minneapolis Water Department Phone, Address and Payment Contacts
Use this quick table when you need to pay, call, email, restart service, report emergency water service, ask about water quality or visit the utility billing office.
| Need | Official detail | Best action |
|---|---|---|
| Utility Billing phone | 612-673-1114 | Call for bill payment, account, shutoff, restart and move-service questions. |
| Utility Billing email | ubill@minneapolismn.gov | Use for non-urgent written billing follow-up. |
| Pay by phone | 844-739-0180 | Use for phone payment with card or bank details. |
| Utility Billing office | 505 Fourth Ave. S., Room 620B, Minneapolis, MN 55415-1345 | Use for office visit and account documentation reference. |
| Office hours | Monday–Friday, 8:00 a.m.–4:00 p.m. | Use for phone and office planning. |
| Emergency water service | 612-673-5600 | Use for water emergencies 24 hours a day. |
| Water quality information | 612-661-4999 | Use for drinking water quality questions. |
| 311 help | 311 or 612-673-3000 | Use for non-emergency city information and service routing. |
FAQs About Minneapolis Water Department Bill Pay
How do I pay my Minneapolis water bill online?
Use the official City of Minneapolis Utility Billing page or the official utility billing account login at ub.minneapolismn.gov to view and pay your utility bill.
What is the Minneapolis utility bill phone payment number?
The official payment options page lists pay-by-phone number 844-739-0180.
What is the Minneapolis Utility Billing phone number?
Utility Billing Customer Service is listed at 612-673-1114.
Where is Minneapolis Utility Billing located?
Utility Billing is located in the Minneapolis Public Service Building, 505 Fourth Ave. S., Room 620B, Minneapolis, MN 55415-1345.
What are Minneapolis Utility Billing office hours?
The official listing shows hours as Monday through Friday, 8:00 a.m. to 4:00 p.m., closed on City holidays.
What is the Minneapolis water emergency number?
For emergency water service, call 612-673-5600. The City lists this service as available 24 hours a day.
Who do I call for Minneapolis water quality information?
The official Water Services page lists water quality information phone number 612-661-4999.
How do I stop or transfer Minneapolis water service?
The City says you can call Customer Service or log in to your utility billing account, go to Service Requests, and select Disconnect Service or Transfer of Service.
What should I do if Minneapolis water was turned off for nonpayment?
The City says you must pay the total balance due and contact Customer Service. Water service is restored within 24 hours after the balance is paid and Customer Service is contacted.
Does Minneapolis charge a credit card fee for utility bill payments?
The City says starting June 1, 2026, credit card payments will have a 2.35% processing fee, and the City does not keep that fee.
Best Way to Pay Minneapolis Water Department Bill in 2026
The best path is simple: start from the official City of Minneapolis Utility Billing page, sign in to the official utility billing account, and pay through the city’s approved payment tools. For phone payment, call 844-739-0180.
For billing questions, shutoff, restart, service transfer or account help, call 612-673-1114. For emergency water service, call 612-673-5600. For water quality information, call 612-661-4999.
Important Notice: This article is an independent informational guide and is not the City of Minneapolis, Minneapolis Public Works, Utility Billing, My Minneapolis Utility Billing, 311, or an official payment processor. Payment links, phone numbers, office hours, payment methods, credit card fees, service restart rules, water emergency contacts, water quality contacts, shutoff procedures and account requirements can change. Always verify urgent billing, payment, service restoration or emergency water matters directly with the City of Minneapolis.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.