Broken Arrow Water Bill Payment, Phone Number and Utility Office Address
Use official City of Broken Arrow resources to pay your utility bill online through Water Smart, by phone, mail, drop box, Auto Pay or in person. This guide also explains customer service hours, Utility Billing address, water leak reporting, Water Smart usage tools, late fees, financial assistance and official city links.
If you are searching for Broken Arrow Water Department, most billing actions start with the City of Broken Arrow Water Smart utility portal or the Utility Billing office. Choose your need below to reach the correct official action, phone number, address or service contact.
Choose one option. The card below will show the best official action, phone number and practical warning.
💳 Pay online — use official City of Broken Arrow Water Smart
Use this for: checking your utility account, paying your bill, tracking water usage and reviewing payment history.
Keep ready: account number, service address, customer name and payment method.
After payment: save the confirmation number and payment date.
Broken Arrow Water Department Quick Facts Before You Pay
City of Broken Arrow utility bills can include water usage, sewer usage, refuse, stormwater, streetlight and LifeRide charges. The city uses the Water Smart customer service portal for digital payment and utility account access.
For payment and account questions, call 918-259-8409. Customer service representatives are available Monday through Friday, 8 a.m. to 5 p.m.. The Utility Office payment window is listed at 116 E. Dallas Street, Broken Arrow, OK 74012.
What This Broken Arrow Water Department Guide Covers
How to Pay Broken Arrow Water Bill Online
The safest starting point is the official Broken Arrow Water Smart portal or the city’s Make Online Payments page. The city says utility accounts are accessed through Water Smart.
Water Smart lets customers submit digital payment, monitor usage, track daily/hourly water data where available, review account history, set notifications and use service forms. This is helpful because a high bill may be easier to understand when you can see usage patterns.
Open the official Water Smart portal
Start from the official Broken Arrow Water Smart portal.
Register or log in
Use your existing Water Smart login or register your account with your utility account information.
Review billing and usage
Check your service address, amount due, due date, past-due balance and any usage alerts before submitting payment.
Submit payment
Use the available payment method shown in the portal and confirm the payment amount before final submission.
Save confirmation
Save the confirmation number, payment date, payment amount and account details until your utility account updates.
Broken Arrow Water Bill Pay by Phone Number
To pay by phone or access account information, call 918-259-8409. The city lists credit card payment by automated phone system, and also says you can speak with an operator Monday through Friday from 8 a.m. to 5 p.m..
Before calling to pay
- Keep your City of Broken Arrow utility account number ready.
- Have the service address and customer name ready.
- Prepare your card or payment method if using automated phone payment.
- Listen carefully for balance, fee and confirmation details.
- Write down the confirmation number.
- If your account is urgent or delinquent, speak with a representative during business hours.
Broken Arrow Utility Billing Phone Number, Address and Hours
The City of Broken Arrow lists Utility Billing customer service at 918-259-8409. Customer service representatives are available Monday through Friday from 8 a.m. to 5 p.m..
The Utility Billing customer service office is listed at the south end of City Hall, 116 E. Dallas Street, Broken Arrow, OK 74012. The city also lists City Hall at 220 S. First Street, Broken Arrow, OK 74012.
918-259-8409
Billing, payment, Water Smart, account and receipt help.
Monday–Friday
8 a.m.–5 p.m.
Closed city holidays.
116 E. Dallas Street
Broken Arrow, OK 74012
South side of City Hall.
918-259-8400
Use for after-hours utility emergencies or weekend reporting route.
Keep Your Bill Ready
Have your account number, service address, balance and confirmation details ready before calling Utility Billing.
Faster supportUse Water Smart for Usage
Water Smart can help you review usage patterns, possible leaks and notifications before calling about a high bill.
Better bill reviewBroken Arrow Water Bill Payment Options Compared
The City of Broken Arrow offers several official payment choices. The best option depends on whether your account is current, past due, needs automatic payment, or requires in-person customer service.
| Payment option | Official route | Best for | Practical warning |
|---|---|---|---|
| Online payment | Water Smart portal | Digital payment, usage tracking, account forms and billing history. | Try another browser if the portal does not work in Firefox. |
| Phone payment | 918-259-8409 | Automated credit card payment or representative help. | Representatives are available Mon–Fri, 8 a.m.–5 p.m. |
| In person | Utility Office, 116 E. Dallas Street | Cash, check or credit card payment at the office. | Check city holidays before visiting. |
| Mail payment | Send check by mail | Non-urgent check payment. | Payment must be received by the due date, not only mailed by the due date. |
| Drop box | Yellow drop box near Dallas and 1st | After-hours check drop-off. | Use a check and write account details clearly. |
| Auto Pay | Enroll online or bank draft form | Automatic monthly payment. | Bank draft setup may take 30 to 60 days after authorization is returned. |
Mail, In-Person and Drop-Box Payment for Broken Arrow Water Bills
For in-person payment, the city lists check, cash and credit card payments at the Utility Office, 116 E. Dallas Street. The payment window is on the south side of the building and business hours are 8 a.m. to 5 p.m., Monday through Friday, except city holidays.
For drop-box payment, the city lists the yellow drop box in the northeast parking lot at the intersection of Dallas and 1st streets. The Water Smart FAQ also references a drop box on the wall outside the Utility Billing office.
Before mailing or using the drop box
- Write your utility account number clearly on the check.
- Include your payment stub if available.
- Do not rely on mailing if your due date is very close.
- Take a photo or note of the check number, amount and date.
- Use online or phone payment if your account is urgent.
- Call 918-259-8409 if you need payment posting guidance.
Broken Arrow Auto Pay and Bank Draft for Utility Bills
The City of Broken Arrow says customers can sign up for Auto Pay, where a bank or credit card draft automatically deducts the payment from the selected method each month. Customers can enroll online by logging into their account and selecting the Auto Pay option.
If you cannot log in, the city says you can complete the bank draft form, attach a voided check, and include both the authorization and the check with your bill payment. The city notes setup can take 30 to 60 days after the authorization is returned.
Before relying on Auto Pay
- Log in to the official Water Smart portal.
- Choose Auto Pay if available in your account.
- Confirm payment method and account details.
- Ask when the automatic deduction will begin.
- Continue paying manually until Auto Pay is confirmed active.
- Review each bill for unusual water usage or possible leak indicators.
Start or Stop Broken Arrow Water Service
Broken Arrow customers can use Water Smart for service-related forms. The city’s Water Smart FAQ says customers can start or stop service through the Services & Forms page in the portal.
Open Water Smart
Start from the official Water Smart portal.
Choose Services & Forms
Use the Services & Forms area for start service, stop service or related utility account requests.
Prepare property information
Have service address, account holder name, move-in or move-out date, phone number, email and billing address ready.
Save submission proof
Keep screenshots, confirmation messages, dates and any representative notes until the account change is complete.
Broken Arrow Water Leak, Sewer Overflow or After-Hours Utility Issue
The City of Broken Arrow Utilities Department says to report a water leak or sewer overflow by calling 918-259-8373. After hours, call the police non-emergency line at 918-259-8400.
Use this route for water leaks, sewer overflows, meter-area problems, water running into streets, or urgent utility issues that are not just billing questions. For immediate danger, injury, fire or life-safety emergencies, call 911 first.
918-259-8373
Use during normal reporting hours for water/sewer problems.
918-259-8400
Police non-emergency line for after-hours or weekend utility reporting.
918-259-8409
Use for account, balance, payment and Water Smart help.
Call 911 first for immediate danger, injury, fire, crash or life-safety emergency.
What to tell the city when reporting a leak
- Exact address or nearest cross street.
- Whether it is water, sewer, meter-area, street, yard or building-related.
- Whether water is entering a street, property, storm drain or structure.
- How long the issue has been happening.
- Your name and callback number.
- Any safety or traffic concern near the leak.
Financial Assistance for Broken Arrow Water Bills
The City of Broken Arrow payment options page lists several local agencies that may provide utility financial assistance. Each agency has its own eligibility criteria, so customers should contact the agency directly.
If your account is close to becoming delinquent, call Utility Billing at 918-259-8409 and ask what payment or account options are available before the balance becomes more difficult to manage.
| Assistance resource | Phone number | Practical note |
|---|---|---|
| Arms Around BA | 918-258-7714 | Call directly for current eligibility and utility assistance details. |
| Broken Arrow Neighbors | 918-251-7781 | Local assistance resource listed by the city. |
| Catholic Charities | 918-585-8167 | Ask about current assistance availability. |
| Helping Hands | 918-584-6923 | Call before the bill reaches a shutoff stage. |
| Neighbor For Neighbor | 918-425-5596 | Eligibility and funding can change. |
| Salvation Army | 918-582-7201 | Ask about utility help and required documents. |
| Saint Anne’s | 918-258-5276 | Contact directly for current program rules. |
| St. Benedict’s | 918-455-4451 | Prepare bill, ID and income information if requested. |
High Broken Arrow Water Bill, Usage Review or Leak Check
If your Broken Arrow utility bill suddenly looks higher than normal, first log in to Water Smart and review your water usage. The city says Water Smart can show daily usage, possible leak indicators, alerts and recommended actions to reduce water consumption.
Before calling Utility Billing, check toilets, faucets, irrigation, hose bibs, water softeners, outside spigots and the meter area. A silent toilet leak or irrigation issue can increase usage without an obvious visible leak.
Before calling about a high bill
- Log in to Water Smart and review recent usage.
- Compare the current bill with previous bills.
- Check toilets for silent running.
- Look for irrigation and outdoor hose leaks.
- Check whether stormwater, refuse, sewer, streetlight or LifeRide charges changed.
- Call 918-259-8409 if the bill still does not make sense.
Broken Arrow Utility Rates, Late Fees and Bill Line Items
The City of Broken Arrow says monthly utility bills typically include charges for water, sanitary sewer, refuse, stormwater, streetlight, LifeRide or a combination of these services. That means a higher “water bill” may actually be a full utility bill increase.
The city says your bill is due no earlier than 20 days after the billing date, typically the same Wednesday of each month. Payments must be received in the office on the due date shown on your bill. The account becomes delinquent at 5:00 p.m. the day after the due date, and a 10% late fee is assessed.
When to review rates or call Utility Billing
- Your total bill increased but water usage looks normal.
- You need to separate water, sewer, refuse, stormwater or other charges.
- You were charged a late fee and need to understand the timeline.
- Your payment was returned.
- You need help reading the bill or Water Smart account.
Official Broken Arrow Water Department Links and Billing Resources
Use these official resources first. They help avoid wrong payment links, outdated phone numbers, guessed addresses and unrelated third-party payment processors.
💳 Water Smart Portal
Official City of Broken Arrow portal for utility payment, usage review, service forms and account access.
Open Water Smart📌 Make Online Payments
Official city payment page that routes utility accounts to the Water Smart customer service portal.
Open Payment Page☎️ Utility Billing
Official Utility Billing page with customer service, billing terms, fees, address and account access information.
Open Utility Billing💵 Payment Options
Official payment methods page covering office, phone, Water Smart, bank draft, budget billing and assistance.
Open Payment Options💧 Water Smart FAQs
Official FAQ explaining registration, usage tracking, possible leaks, notifications and account service forms.
Open Water Smart FAQs🚰 Utilities Department
Official Utilities Department page for water and sewer systems, leak/overflow reporting and department contact.
Open Utilities DepartmentBroken Arrow Utility Billing Office Map
The Utility Office payment window is listed at 116 E. Dallas Street, Broken Arrow, OK 74012, on the south side of the building. Use this location for in-person utility bill payment during business hours.
City of Broken Arrow Utility Billing Office
Use this map for 116 E. Dallas Street, Broken Arrow, OK 74012.
Broken Arrow Water Phone, Address, Hours and Payment Details
Use this quick table when you need to pay, call, mail, visit the Utility Office, use the drop box, report a leak, ask about Water Smart or find official resources.
| Need | Official detail | Best action |
|---|---|---|
| Online payment | Water Smart portal | Use for digital bill payment, usage review and service forms. |
| Utility Billing phone | 918-259-8409 | Call for balance, payment posting, account number or Water Smart help. |
| Customer service hours | Monday–Friday, 8 a.m.–5 p.m. | Call during these hours to speak with a representative. |
| In-person payment | 116 E. Dallas Street, Broken Arrow, OK 74012 | Use for check, cash or credit card payment at Utility Office. |
| Drop-box payment | Yellow drop box near Dallas and 1st streets | Use for check drop-off and write account number clearly. |
| City Hall | 220 S. First Street, Broken Arrow, OK 74012 | Use for general City Hall reference and city services. |
| Water leak / sewer overflow | 918-259-8373 | Report water leaks or sewer overflows. |
| After-hours non-emergency | 918-259-8400 | Use after hours or on weekends for utility emergency reporting route. |
FAQs About Broken Arrow Water Department Bill Pay
How do I pay my Broken Arrow water bill online?
Use the official Water Smart portal. Register or log in, review your balance and submit your payment.
What is the Broken Arrow utility billing phone number?
The City of Broken Arrow lists Utility Billing Customer Service at 918-259-8409.
Where can I pay my Broken Arrow water bill in person?
You can pay at the Utility Office payment window at 116 E. Dallas Street, Broken Arrow, OK 74012. Business hours are Monday through Friday, 8 a.m. to 5 p.m., except city holidays.
Can I pay my Broken Arrow utility bill by phone?
Yes. Call 918-259-8409 for the automated phone system or representative help during Monday through Friday business hours.
Where is the Broken Arrow water bill drop box?
The city lists the yellow drop box in the northeast parking lot at the intersection of Dallas and 1st streets. The Water Smart FAQ also references a drop box on the wall outside the Utility Billing office.
What number do I call for a water leak or sewer overflow in Broken Arrow?
Call 918-259-8373 to report a water leak or sewer overflow. After hours, call the police non-emergency line at 918-259-8400.
Does Water Smart show possible leaks?
Yes. The city says Water Smart can show possible leak indicators, usage tracking, notifications and recommended actions to reduce water use.
What happens if my Broken Arrow utility bill is late?
The city says the account becomes delinquent at 5:00 p.m. the day after the due date, and a 10% late fee is assessed. Pay early and call Utility Billing if you need payment posting help.
Does Broken Arrow offer Auto Pay?
Yes. The city says customers can enroll online through the account portal or use the bank draft form. Bank draft setup may take 30 to 60 days after the authorization is returned.
Is this page the official City of Broken Arrow website?
No. This is an independent informational guide. Use the official City of Broken Arrow and Water Smart links in this article for payments, account service and utility questions.
Best Way to Pay Broken Arrow Water Department Bill
The best official route is to start from the City of Broken Arrow Water Smart portal. For payment or account help, call 918-259-8409. For in-person payment, visit the Utility Office at 116 E. Dallas Street, Broken Arrow, OK 74012.
For water leaks or sewer overflows, call 918-259-8373. After hours or on weekends, use the police non-emergency line at 918-259-8400.
Important Notice: This article is an independent informational guide and is not the City of Broken Arrow, Water Smart, a payment processor, emergency dispatcher or official utility service. Payment links, phone numbers, office hours, mail addresses, drop-box rules, fees and utility policies can change. Always verify urgent or official matters directly with the City of Broken Arrow before acting.