Austin Water Department, TX: Bill Pay, Phone Number and Hours
Use official City of Austin Utilities and Austin Water resources to pay your water and utility bill online, by phone, Quick Payment or customer account portal. Find the correct utility billing phone number, Austin Water emergency number, office address, Customer Care hours, 3-1-1 reporting and practical payment guidance.
If you are searching for city of austin water department, remember that water billing is handled through City of Austin Utilities Customer Care, while Austin Water handles water service, water emergencies, leaks and operational support.
Choose one option. The official action card below updates for online payment, Quick Payment, phone payment, Customer Care, Austin Water contact, emergencies, 3-1-1 reporting and account/service help.
💳 Pay online — use the official City of Austin utility bill page
Use this for: paying your City of Austin utility bill, including water service charges.
Best route: start from AustinTexas.gov or City of Austin Utilities Online Customer Care.
Keep ready: utility account number, service address, amount due and payment method.
City of Austin Water Bill Quick Facts Before You Pay
For billing or account management, contact City of Austin Utilities Customer Care at 512-494-9400. Customer Care hours are Monday through Friday, 7:00 AM to 9:00 PM CST and Saturday, 9:00 AM to 1:00 PM CST.
For Austin Water service contact, Austin Water lists 512-972-1000, physical address 625 E. 10th St., Austin, TX 78701, and office hours Monday through Friday, 8:00 AM to 5:00 PM.
What This City of Austin Water Department Guide Covers
How to Pay City of Austin Water Bill Online
The safest online route is to start from the official City of Austin “Pay a utility bill” service page. Your City of Austin utility bill can include electric, water and other city utility charges depending on your account.
Open the official utility bill payment page
Start from the official City of Austin Pay a Utility Bill page.
Use the official City of Austin Utilities account tools
If you need account access or customer support, open City of Austin Utilities Customer Care.
Enter account details carefully
Use the exact account number and service address from your utility bill. Do not guess if the portal cannot locate the account.
Review amount and payment method
Confirm the bill amount, payment method and any transaction notice before submitting payment.
Save confirmation
Save the confirmation number, payment date, amount and method until your utility account clearly shows paid.
City of Austin Utilities Quick Payment Without Login
City of Austin Utilities Quick Payment is designed for users who want to pay any time without logging in. The official Quick Payment page lists online Quick Payment and a toll-free phone Quick Payment number.
Open Quick Payment
Use the official City of Austin Utilities Quick Payment page.
Use online or phone
Pay online from the official page, or call 1-833-375-4919 to make a Quick Payment by phone.
Save confirmation and check posting
Save your confirmation number and verify that your account status updates correctly.
City of Austin Water Bill Phone Payment Number
For utility billing and payment help, call City of Austin Utilities Customer Care at 512-494-9400. For Quick Payment by phone, call the official toll-free Quick Payment number at 1-833-375-4919.
Before calling to pay or ask about your bill, keep this ready
- City of Austin utility account number.
- Service address.
- Name on account.
- Current amount due.
- Payment method.
- Any disconnection or reconnect notice.
- A place to save confirmation number.
Austin Water Phone Number, Customer Care Hours and Address
Austin Water and City of Austin Utilities serve different parts of the customer journey. For bill payment and utility account support, use City of Austin Utilities Customer Care. For water service, water emergencies and Austin Water department contact, use Austin Water contact resources.
Monday–Friday: 7:00 AM–9:00 PM CST
Saturday: 9:00 AM–1:00 PM CST
625 E. 10th St.
Austin, TX 78701
Monday–Friday
8:00 AM–5:00 PM
Billing and Account Help
Call 512-494-9400 for utility payments, account support, start/stop/transfer help and billing questions.
City of Austin UtilitiesWater Emergency
Call 512-972-1000 for Austin Water emergency services, leaks, wastewater issues or urgent water support.
Austin WaterCity of Austin Water Bill Payment Options Compared
City of Austin Utilities provides multiple payment routes. Choose based on whether you need full account management, no-login Quick Payment, phone payment, Customer Care help or reconnect-related guidance.
| Payment/help option | How it works | Best for | Practical warning |
|---|---|---|---|
| Online utility bill payment | Use AustinTexas.gov Pay a Utility Bill. | Official online payment path. | Use official City of Austin links only. |
| Quick Payment online | Use the City of Austin Utilities Quick Payment page. | No-login fast payment. | Read reconnect guidance if service was disconnected. |
| Quick Payment phone | Call 1-833-375-4919. | No-login payment by phone. | Save confirmation number immediately. |
| Customer Care phone | Call 512-494-9400. | Billing, account status, start/stop/transfer and payment issues. | Use during published Customer Care hours for live help. |
| Austin Water emergency | Call 512-972-1000. | Water leaks, line breaks, wastewater emergencies and urgent water service problems. | Not the main billing support line. |
| 3-1-1 non-emergency | Call 3-1-1 or 512-974-2000. | Non-emergency water issue reporting. | Use emergency number for urgent water service danger. |
City of Austin Utilities Billing and Account Help
For help with billing or managing your utility account, Austin Water’s customer service page points users to City of Austin Utilities Customer Care at 512-494-9400. This is the correct route for payment, account and billing questions.
Before contacting Customer Care, prepare this
- Utility account number.
- Service address.
- Name on account.
- Current balance and due date.
- Payment confirmation if already paid.
- Disconnection or reconnect notice if any.
- Clear explanation of your question.
Call the correct billing number
Call 512-494-9400 for City of Austin utility billing and account help.
Use toll-free if outside Austin
Call 888-340-6465 if you are outside Austin.
Use online options to avoid hold time
City of Austin Utilities says many customer care transactions can be handled quickly online through account tools.
Austin Water Emergency, Leak and Non-Emergency Water Issue Reporting
Austin Water says water and wastewater emergencies can be reported with its 24/7 phone support line or by calling Austin 3-1-1. City of Austin Utilities quick help lists Austin Water 24-hour emergency services at 512-972-1000.
Water leak, wastewater emergency, major line issue, no service or urgent Austin Water issue.
Non-emergency water issue, meter-area concern, taste/odor concern, sewer odor or service request.
Before reporting a water emergency, prepare this
- Exact address or nearest cross street.
- Whether water is in street, yard, home or meter box.
- Type of issue: leak, line break, wastewater backup, no water or low pressure.
- Whether there is flooding or traffic hazard.
- Your name and callback number.
- Photos only if safe to take.
Start, Stop or Transfer City of Austin Utilities
City of Austin Utilities customer care resources support starting, stopping or transferring city utilities, including water service tied to your utility account. Use official City of Austin Utilities account tools rather than third-party websites.
Before starting, stopping or transferring service, prepare this
- Service address.
- Requested start, stop or transfer date.
- Customer name and contact information.
- Existing account number if you already have one.
- Forwarding address for final bill if moving out.
- Payment/deposit information if requested.
- Best callback number and email.
Open Customer Care
Start from City of Austin Utilities Customer Care.
Use official account options
Choose start, stop or transfer service from official account tools or call Customer Care if the timing is urgent.
Confirm final or first bill timing
Ask how final billing, deposits, transfer timing or reconnection rules apply to your account.
My ATX Water, Leak Alerts and Water Usage Monitoring
City of Austin Utilities quick help points Austin Water customers to MY ATX Water for monitoring water use. This is useful if your bill is higher than expected or you want to catch leaks earlier.
Before calling about a high bill, check this
- Toilets running silently.
- Irrigation schedule or sprinkler leak.
- Outdoor hose or spigot left on.
- Water heater discharge or pressure issue.
- Recent pool filling or heavy outdoor use.
- MY ATX Water usage pattern if available.
- Any leak alert, repair invoice or photo evidence.
Official City of Austin Water Department Links and Resources
Use these official City of Austin Utilities and Austin Water resources first. They help avoid wrong Austin utilities in other states, third-party payment pages, outdated phone numbers and confusion between billing support and water emergency support.
💳 Pay Utility Bill
Official AustinTexas.gov service page for paying City of Austin utility bills.
Open Pay Utility Bill☎️ Customer Care
Official City of Austin Utilities Customer Care phone, hours and account help.
Open Customer Care⚡ Quick Payment
Official no-login Quick Payment page and phone Quick Payment details.
Open Quick Payment💧 Austin Water Contact
Official Austin Water phone, address and office hours.
Open Austin Water Contact🚨 Quick Help
Official City Utilities quick help page listing Austin Water 24-hour emergency services.
Open Quick Help💦 Water Leaks
Official Austin Water leak and non-emergency water issue reporting guidance.
Open Water LeaksAustin Water Office Map
Austin Water lists its physical address at 625 E. 10th St., Austin, TX 78701. Use this map for Austin Water department location planning. For billing/account issues, contact City of Austin Utilities Customer Care first.
Austin Water Department
Use this map for the official Austin Water physical address.
City of Austin Water Phone Number, Hours, Address and Help Table
Use this quick table when you need to pay, call billing, use Quick Payment, report a leak, contact Austin Water or start/stop utilities.
| Need | Official detail | Best action |
|---|---|---|
| Online utility bill pay | Pay Utility Bill | Use for official City of Austin utility bill payment. |
| Billing / account Customer Care | 512-494-9400 | Use for payment help, billing, account support and start/stop/transfer questions. |
| Toll-free Customer Care | 888-340-6465 | Use if calling from outside Austin. |
| Quick Payment phone | 1-833-375-4919 | Use for no-login Quick Payment by phone. |
| Austin Water phone | 512-972-1000 | Use for Austin Water contact and water emergencies. |
| Austin Water address | 625 E. 10th St., Austin, TX 78701 | Use for Austin Water department location. |
| Customer Care hours | Mon–Fri 7 AM–9 PM CST; Sat 9 AM–1 PM CST | Use for utility billing/account live support. |
| Non-emergency water issue | 3-1-1 or 512-974-2000 | Use for non-emergency water issue reports. |
FAQs About City of Austin Water Department Bill Pay
How do I pay my City of Austin water bill online?
Use the official AustinTexas.gov Pay a Utility Bill page or City of Austin Utilities Online Customer Care. Your City of Austin utility bill may include water charges along with other city utility services.
What is the City of Austin utility billing phone number?
For billing, payment and account help, call City of Austin Utilities Customer Care at 512-494-9400.
What are City of Austin Utilities Customer Care hours?
Customer Care hours are Monday through Friday, 7:00 AM to 9:00 PM CST, and Saturday, 9:00 AM to 1:00 PM CST.
What is Austin Water’s phone number?
Austin Water lists 512-972-1000 as its phone number. Use this for Austin Water contact and water/wastewater emergency reporting.
Where is Austin Water located?
Austin Water’s physical address is 625 E. 10th St., Austin, TX 78701.
What are Austin Water office hours?
Austin Water lists office hours as Monday through Friday, 8:00 AM to 5:00 PM.
Can I pay my Austin utility bill without logging in?
Yes. City of Austin Utilities Quick Payment allows no-login payment online or by phone at 1-833-375-4919.
Who do I call for an Austin water leak or water emergency?
Call Austin Water at 512-972-1000 for water and wastewater emergencies. For non-emergency water issues, call 3-1-1 or 512-974-2000.
What number do I call from outside Austin for utility billing?
City of Austin Utilities lists toll-free Customer Care at 888-340-6465 for calls from outside Austin.
Is Austin Water billing handled by Austin Water or City of Austin Utilities?
For billing or managing your account, Austin Water directs customers to City of Austin Utilities Customer Care at 512-494-9400. Austin Water handles water service and emergency water support.
Best Way to Pay City of Austin Water Department Bill in 2026
The best path is simple: start from the official City of Austin Pay a Utility Bill page, use Quick Payment if you want no-login payment, call 512-494-9400 for billing/account help, and call 512-972-1000 for water emergencies.
For the focus keyword city of austin water department, this guide covers the full user intent: online bill pay, Quick Payment, phone payment, utility billing phone number, Customer Care hours, Austin Water address, emergency leak reporting, 3-1-1 water issue reporting, official links, map and FAQs.
Important Notice: This article is an independent informational guide and is not Austin Water, City of Austin Utilities, AustinTexas.gov, Paymentus, Quick Payment or an official payment processor. Payment links