Carbondale Water Department, IL: Bill Pay, Phone and Address
Use official City of Carbondale resources to pay your water and sewer bill online, use One Time Pay, register for InvoiceCloud account tools, request water/sewer/refuse service, understand deposit and disconnect rules, contact the Revenue Office, report water outages or sewer backups, and avoid unofficial payment pages.
If you are searching for Carbondale Water Department, the official billing contact is the City of Carbondale Revenue Office. Most residents need to pay a water/sewer bill, pay a reconnect fee, pay a water bill for someone else, start water/sewer/refuse service, cancel service before moving, or call about a bill that is already past due.
💳 Best official route: Pay through City of Carbondale Online Bill Pay
Online: open the official City of Carbondale Online Bill Pay page and use the Water / Sewer Bill link.
One Time Pay: the InvoiceCloud portal says no registration is required for One Time Pay.
Billing help: call the Revenue Office at 618-457-3265.
Past due warning: the City says not to rely on online payment after the due date to avoid interruption. Call 618-457-3265 immediately.
Carbondale Water Department Quick Facts Before You Pay
The official Revenue Office is located at 200 S. Illinois Avenue, Carbondale, IL 62901. The mailing address is P.O. Box 2047, Carbondale, IL 62902. The main water/sewer billing phone number is 618-457-3265.
The City’s online payment page links to the InvoiceCloud utility portal. The portal says residents can use One Time Pay without registration, register for extended features, and temporarily use eCheck/ACH as a utility payment method.
What This Carbondale Water Department Guide Covers
How to Pay Carbondale IL Water Bill Online
The safest online payment path is to start from the official City of Carbondale Online Bill Pay page. The City links directly to the InvoiceCloud portal for water and sewer bill payments.
Open the official Online Bill Pay page
Start from the official City of Carbondale Online Bill Pay page.
Select Pay Your Water / Sewer Bill
Use the official Carbondale InvoiceCloud utility portal.
Choose One Time Pay or Register
Use One Time Pay for a quick payment without registration. Register if you want extended features like account linking, AutoPay, paperless billing, or Pay by Text.
Enter account number correctly
The portal says to enter the account number with a dash between both sets of numbers. Example format shown by the portal: 123456-123.
Save payment confirmation
Keep your confirmation number, amount, payment date, account number and receipt until the payment appears on your account.
Carbondale Water Bill One Time Pay and Account Registration
The InvoiceCloud portal says One Time Pay does not require registration. It is the fastest option when you only need to pay one utility bill and already have your account number ready.
Keep these ready before using One Time Pay
- City of Carbondale water/sewer account number.
- Dash in the correct place, such as 123456-123 format.
- Service address.
- Current balance or statement amount.
- Payment method.
- Email or phone number for receipt, if requested.
- Confirmation number after payment.
One Time Pay
Best for a fast water/sewer bill payment without creating an online account.
No registrationRegister Account
Best for AutoPay, account linking, paperless billing, payment history and Pay by Text.
Extended featuresPast Due Carbondale Water Bill and Reconnect Fee Warning
The City’s Online Bill Pay page specifically warns customers not to pay online after the due date if they are trying to avoid interruption of service. The InvoiceCloud portal also says online payment may not stop disconnection if the account is already scheduled for disconnection.
Call the Revenue Office
Call 618-457-3265 before relying on an online payment for a past-due account.
Confirm the full amount needed
Ask whether the account needs only the past-due amount, current bill, reconnect fee, returned-check fee, or other charges.
Use the correct reconnect form if service was interrupted
The City Online Bill Pay page includes a separate Water Reconnect Fee option for service interrupted due to non-payment.
Save proof of payment
Keep confirmation details and ask the Revenue Office what else is required before service can be restored.
Carbondale Water Department Phone Number, Address and Hours
For water, sewer, refuse billing, service connection, account balance, online payment, disconnect, reconnect, account closing or deposit questions, use the Revenue Office contact details.
618-457-0632
200 S. Illinois Avenue
Carbondale, IL 62901
P.O. Box 2047
Carbondale, IL 62902
Monday–Friday
8:00 a.m.–4:30 p.m.
200 S. Illinois Avenue
Main phone: 618-549-5302
Start Water, Sewer and Refuse Service in Carbondale IL
The City’s New Resident Information page explains how to request water, sewer and trash service connection. It says residents should complete the residential or commercial online form, upload valid photo ID, and request service connections at least three days in advance to avoid delays.
| New service item | Official detail | Practical meaning |
|---|---|---|
| Residential form | Residential Online Form. | Use when opening household water/sewer/refuse service. |
| Commercial form | Commercial Online Form. | Use for business or commercial service connection. |
| Photo ID | Valid photo ID upload required. | Prepare driver’s license or state-issued ID. |
| Residential deposit | $100 deposit required for residential connection. | Budget this before requesting service. |
| Timing | Request service at least three days in advance. | Do not wait until move-in day. |
| Separate water district | Some residents may receive water from a separate water district. | You may need to apply with both utilities. |
Prepare before requesting service
- Requested connect date.
- Service address.
- Billing address if different.
- Phone number.
- Email address.
- Valid photo ID.
- Residential deposit payment method.
- Rental or ownership information.
Cancel Carbondale Water and Sewer Service Before Moving
The City says customers should not forget to disconnect water and sewer service when moving. Customers continue to be billed through the date they disconnect service.
Contact the Water Office
Call the Revenue Office / Water and Sewer Office at 618-457-3265.
Verify your identity
The agreement language for service says closing may be performed by the account holder in person or by telephone verification.
Provide final forwarding address
Give a valid forwarding address so final billing, deposit or communication information reaches you.
Save confirmation
Keep the account close date, representative name, final meter date and any confirmation number.
Carbondale Water/Sewer Billing Rules, Bank Payments and Returned Checks
The official commercial service agreement includes useful billing language that applies to water/sewer/trash/recycle service terms. It says bills are mailed monthly and due 21 days after billing. A penalty may be added if not paid by the due date, and failure to receive the bill does not remove customer liability.
| Billing item | Official detail from service agreement | Practical meaning |
|---|---|---|
| Billing cycle | Bills are mailed monthly. | Watch your mail or portal every month. |
| Due timing | Bills are due 21 days after billing. | Pay before the due date printed on your bill. |
| Penalty | Penalty may be added if not paid by due date. | Late payment can cost more. |
| Failure to receive bill | Does not relieve customer liability and penalty. | Call if your bill does not arrive. |
| Payment locations | City Hall, First Southern Bank, Bank of Carbondale, First Mid-Illinois Bank & Trust or online. | Use official payment paths and keep receipt. |
| Returned check fee | $15 service fee on returned checks. | Make sure funds are available. |
Carbondale Water Outages, Sewer Backups and Emergency Contacts
The City Water & Sewer page says customers should call the water and sewer hotline 24 hours a day for water outages, sewer backups or emergencies. The Water Treatment Plant staff directory lists the plant at 2401 S. McLafferty Road with phone 618-529-1731.
Use the official water and sewer hotline link from the City Water & Sewer page.
2401 S. McLafferty Road
Carbondale, IL 62901
618-529-1731
618-457-3240 listed for Water Treatment Plant Superintendent, Meters & Infrastructure Supervisor, Water & Sewer Supervisor and administrative staff.
618-457-3265
Revenue Office
When reporting a water or sewer emergency, provide:
- Exact address or nearest cross street.
- Whether it is a water outage, sewer backup, leak, main break or meter issue.
- Whether water is flowing in the street, yard, building, alley or meter area.
- Any traffic, electrical, flooding or public safety hazard.
- Your name and callback number.
- Photo only if safe and helpful.
Carbondale Water Quality and Water System Details
The City Water & Sewer page says Carbondale is proud of its finished water quality and that the water delivered to homes and businesses complied with, or was better than, all state and federal drinking water requirements in the referenced report.
The City Utilities page also lists local water system details, including Cedar Lake as a City-owned water supply source, multiple storage tanks, water plant clear wells, and average consumption information.
Use official water quality resources to check:
- Annual Consumer Confidence Report / water quality report.
- Where Carbondale water comes from.
- Water treatment and storage information.
- Lead service line replacement survey details.
- Finished water quality information.
- Who to contact about water quality questions.
Carbondale Water Bill Payment Options Compared
Choose your payment method based on urgency. Online One Time Pay is best for a simple current bill. Registration is better for account features. Calling the Revenue Office is best when your bill is late, service is disconnected, or a reconnect fee may apply.
| Payment / contact option | How it works | Best for | Important note |
|---|---|---|---|
| Online Bill Pay | Use official City Online Bill Pay page and InvoiceCloud portal. | Normal current water/sewer bill payment. | Allow up to 3 business days to reflect. |
| One Time Pay | Pay without registering through InvoiceCloud. | Fast one-time payment. | Enter account number with dash. |
| Register account | Create an InvoiceCloud account. | AutoPay, paperless, Pay by Text and account linking. | Use current bill details. |
| Revenue Office | Call 618-457-3265 or visit 200 S. Illinois Avenue. | Past due, service connection, disconnect, billing questions. | Call immediately if due date has passed. |
| Local bank payment | Service agreement lists First Southern Bank, Bank of Carbondale, First Mid-Illinois Bank & Trust. | Customers who prefer local in-person payment. | Keep receipt and allow posting time. |
| Reconnect fee | Use City reconnect fee option when service was interrupted due to non-payment. | Disconnected accounts. | Past due balance must also be current. |
Official Carbondale Water Department Links and Resources
Use these official links first. They help avoid fake payment pages, wrong Carbondale utility results, outdated office information and third-party posting delays.
💳 Online Bill Pay
Official City page for Water/Sewer Bill, reconnect fee, water bill for someone else and other payments.
Open Online Bill Pay✅ InvoiceCloud Portal
Official online utility bill payment portal for City of Carbondale IL.
Open InvoiceCloud🧾 Pay Page
Official “How Do I Pay” page with Water/Sewer Bill and reconnect links.
Open Pay Page☎️ Revenue Office
Official Revenue Office directory with address, phone, fax and hours.
Open Revenue Office🏠 New Resident Info
Official connection instructions for water, sewer and trash service.
Open New Resident Info🚰 Water & Sewer
Official page for water/sewer responsibilities, emergencies, water quality report and wastewater plants.
Open Water & Sewer🛠️ Public Works
Official page describing public works responsibilities and billing phone reference.
Open Public Works💧 Water Treatment Plant
Official staff directory for Water Treatment Plant location and phone.
Open Water Plant📊 Utilities
Official City utilities profile with water supply, storage and treatment details.
Open UtilitiesCarbondale Revenue Office / City Hall Map and Address
The official Revenue Office listing shows the billing office at 200 S. Illinois Avenue, Carbondale, IL 62901. Use this location for in-person billing support, service questions or account issues.
City of Carbondale Revenue Office
200 S. Illinois Avenue, Carbondale, Illinois 62901.
Carbondale Water Department Phone, Address and Payment Contacts
Use this quick table when you need to pay, call, visit, mail something, start service, cancel service, ask about reconnect, or report an emergency.
| Need | Official detail | Best action |
|---|---|---|
| Water/sewer/refuse billing | 618-457-3265 | Call for bill payment, account, service connection and past-due questions. |
| Revenue Office address | 200 S. Illinois Avenue, Carbondale, IL 62901 | Use for office visit and local billing help. |
| Mailing address | P.O. Box 2047, Carbondale, IL 62902 | Use for mailed correspondence or payment if instructed. |
| Revenue Office hours | Monday–Friday, 8:00 a.m.–4:30 p.m. | Call during regular business hours. |
| Fax | 618-457-0632 | Use only if the City asks you to fax documents. |
| Water Treatment Plant | 2401 S. McLafferty Road; 618-529-1731 | Use for water treatment plant reference and emergency routing when appropriate. |
| City Hall main phone | 618-549-5302 | Use for general City Hall routing. |
FAQs About Carbondale Water Department Bill Pay
How do I pay my Carbondale IL water bill online?
Use the official City of Carbondale Online Bill Pay page and click Pay Your Water / Sewer Bill. It opens the official InvoiceCloud portal.
What is the Carbondale water bill phone number?
The Revenue Office phone number for water, sewer and refuse billing is 618-457-3265.
Where is the Carbondale Revenue Office located?
The Revenue Office is located at 200 S. Illinois Avenue, Carbondale, IL 62901.
What are Carbondale Revenue Office hours?
The official Revenue Office hours are Monday through Friday, 8:00 a.m. to 4:30 p.m.
Can I pay my Carbondale water bill without registering?
Yes. The InvoiceCloud portal says no registration is required for One Time Pay.
What format does the Carbondale online portal require for account number?
The InvoiceCloud portal says to enter the account number with a dash between both sets of numbers, such as 123456-123.
Should I pay online if my Carbondale water bill is already past due?
The City says to avoid service interruption, do not rely only on online payment if paying after the due date. Call 618-457-3265.
How much is the Carbondale residential water/sewer/refuse deposit?
The New Resident Information page says a $100 deposit is required for a residential connection.
How early should I request Carbondale water service connection?
The City says to request service connections at least three days in advance to avoid delays.
Who do I call for Carbondale water outages or sewer backups?
The City Water & Sewer page says to call the water and sewer hotline 24 hours a day for water outages, sewer backups or emergencies. For billing questions, call 618-457-3265.
Best Way to Pay Carbondale Water Department Bill in 2026
The best path is simple: start from the official City of Carbondale Online Bill Pay page and use the Pay Your Water / Sewer Bill link to reach the official InvoiceCloud portal. Use One Time Pay for a quick payment, or register if you want AutoPay, paperless billing and Pay by Text features.
For billing questions, past-due accounts, service connection, disconnect, reconnect fee or account-closing help, call the Revenue Office at 618-457-3265. If the due date has passed or the account is scheduled for disconnection, call the City immediately after payment.
Important Notice: This article is an independent informational guide and is not the City of Carbondale, Carbondale Revenue Office, InvoiceCloud, Water Treatment Plant, Public Works, or an official payment processor. Payment links, phone numbers, hours, deposits, service rules, returned-check fees, reconnect requirements, water quality resources and emergency contacts can change. Always verify urgent billing, payment, disconnection, reconnection, service connection or water/sewer emergency matters directly with the City of Carbondale.