Bloomington Water Department, IN: Bill Pay, Phone and Address
Use official City of Bloomington Utilities resources to pay your water, wastewater and stormwater bill online, through Quick Pay, by automated phone, by contacting customer service, or by visiting the CBU Service Center. This guide covers the Utility Access portal, payment phone number, Customer Relations phone, office address, service hours, after-hours number, start/stop service, financial assistance, reconnection fee and safe-payment steps.
If you are searching for Bloomington Water Department, choose the task closest to what you need. Most customers want to pay online, use Quick Pay, create a Utility Access account, pay by automated phone, ask about a past-due bill, restore disconnected service, start or stop water service, apply for water assistance, or contact CBU after hours.
Choose one option. The card below will show the correct official route, phone number and practical warning.
💳 Pay online — use official CBU Utility Access portal
Use this for: paying your City of Bloomington Utilities bill online through the official Utility Access portal.
Keep ready: your utility account number and the name as it appears on the account.
After payment: save the confirmation number, payment date, amount and payment method.
Bloomington Water Department Quick Facts Before You Pay
City of Bloomington Utilities, also called CBU, provides water, wastewater and stormwater services for Bloomington and surrounding service areas. The Customer Relations team can be reached at 812-349-3930 or utilities.cs@bloomington.in.gov from 8 a.m. to 5 p.m., Monday through Friday.
The official Utility Access portal lists the CBU Service Center at 600 E Miller Drive, Bloomington, IN 47401. For after-hours assistance, call 812-339-1444. For automated phone payment, call 877-879-9883, available 24 hours a day.
What This Bloomington Water Department Guide Covers
How to Pay Bloomington Water Bill Online
The safest route is to start from the official City of Bloomington Utilities Pay Utility Bill page or open the official Utility Access portal.
The Utility Access portal allows customers to use Quick Pay, sign in, register, manage single or multiple accounts, use multi-bill pay, and enroll in e-Billing. For full account access, you need your account number and the name as it appears on the account.
Open the official CBU pay page
Start with the City of Bloomington Pay Utility Bill page so you do not land on a third-party payment listing.
Open Utility Access
Use the official Utility Access portal for Bloomington, Indiana.
Choose Quick Pay or sign in
Use Quick Pay if you only need to pay. Sign in or register if you want account history, e-Billing and account management.
Review card/eCheck details
For credit or debit card payments, enter the cardholder name, billing address and ZIP code exactly. eCheck is also listed as an accepted payment method.
Save confirmation
Save your payment confirmation, date, amount and method until the payment appears correctly on your utility account.
Bloomington Utility Access Quick Pay
The official Utility Access portal includes Quick Pay for customers who only need to pay a bill and do not want to sign in. The portal says you need your account number to use Quick Pay.
Before using Quick Pay, keep this ready
- Your City of Bloomington Utilities account number.
- Your service address for double-checking.
- The name as shown on your account, if the system asks for it.
- Your payment method.
- A place to save the confirmation number.
- Any past-due or disconnect notice if your account is late.
Bloomington Water Bill Pay by Phone Number
For automated phone payment, call 877-879-9883. The official pay bill page says this automated payment system is available 24 hours a day and payments through this system have an additional 50¢ fee.
Before calling the payment system
- Keep your CBU account number ready.
- Have your service address ready for verification.
- Have your payment method ready.
- Listen for the payment amount and fee before confirming.
- Write down the confirmation number.
- Call customer service if your account is past due or disconnected.
Bloomington Utilities Phone Number, Address and Hours
City of Bloomington Utilities Customer Relations can be reached at 812-349-3930 or utilities.cs@bloomington.in.gov. Customer service is available Monday through Friday, 8 a.m. to 5 p.m..
The Utility Access portal lists City of Bloomington Utilities at 600 E Miller Drive, Bloomington, IN 47401. If you prefer in-person help, the official FAQ says you can make an appointment to meet with a representative at this address.
City of Bloomington Utilities
600 E Miller Drive
Bloomington, IN 47401
Monday–Friday
8 a.m.–5 p.m.
Excluding city holidays
812-339-1444
Use after normal customer service hours.
Keep Your Bill Ready
For faster help, keep your account number, account name, service address, due date and confirmation number ready.
Faster supportDisconnected Service Needs a Call
If service was disconnected for non-payment, pay the past-due amount and reconnect fee, then contact Customer Service.
ReconnectionCity of Bloomington Water Bill Payment Options Compared
Bloomington CBU customers can use the Utility Access portal, Quick Pay, automated phone payment, customer service support, or account assistance routes depending on urgency and account status.
| Payment option | Official route | Best for | Practical warning |
|---|---|---|---|
| Utility Access portal | Municipal Online Services portal | Online bill payment, account management, e-Billing and multi-account access. | Use official Bloomington portal, not third-party bill-pay pages. |
| Quick Pay | Utility Access Quick Pay | Fast payment without signing in. | Account number is required. |
| Automated phone payment | 877-879-9883 | 24-hour automated phone payment. | Additional 50¢ fee applies. |
| Customer service help | 812-349-3930 | Past-due bill, disconnection, account setup, payment plan or financial assistance. | Call before disconnection if you cannot pay. |
| After-hours assistance | 812-339-1444 | After-hours water service issue or urgent help. | Routine billing is best handled during business hours. |
| In-person appointment | 600 E Miller Drive | Customers who prefer representative help. | Make an appointment when possible. |
Start or Stop Bloomington Water Service
The official Utility Billing FAQ says customers who want to turn on or turn off water service should use the city’s online service forms. Use the official CBU service forms page instead of emailing sensitive account information to unknown addresses.
Open the official service forms
Go to the City of Bloomington Utilities website and use the service form route for start/stop service.
Prepare account and property details
Have your service address, move-in or move-out date, contact information and account details ready.
Submit the correct form
Use the form that matches your need: start service, stop service or update account details.
Call if timing is urgent
For move-in, move-out or final bill questions, call 812-349-3930.
Past-Due Bloomington Utility Bill, Disconnection and Reconnection
The official Utility Access portal warns that past-due accounts may be disconnected, and scheduling a payment after the due date may still result in disconnection. If service has been disconnected due to non-payment, the portal says the past-due balance plus a $90.00 reconnect fee must be paid before service is restored.
The FAQ says customers who cannot pay by the due date should reach out because CBU offers resources such as payment plans and direct financial assistance. Contact CBU before services are disconnected whenever possible.
Check your balance and due date
Open Utility Access and check the exact amount due on your account.
Contact CBU before disconnection
Call 812-349-3930 or email utilities.cs@bloomington.in.gov if you cannot pay in full.
Ask about payment plans or assistance
CBU may offer payment options, referrals or direct financial assistance depending on your situation.
Call after paying if disconnected
If service has already been disconnected, pay the required amount and contact Customer Service at 812-349-3930 to request restoration steps.
Bloomington Utilities Financial Assistance
City of Bloomington Utilities has a Financial Assistance Program for customers who need support with water, wastewater and stormwater bills. The official financial assistance page directs customers to log in, have the account number ready, and notes that card payments and electronic checks include processing fees.
CBU’s assistance information explains that customers should apply through the South Central Community Action Program route first, and CBU may offer payment options, referrals to community assistance partners, or income-based bill support for eligible customers.
Before applying for help
- Call Customer Relations at 812-349-3930 and ask about your account status.
- Open the official Financial Assistance page.
- Have your CBU account number ready.
- Apply through the required assistance route if directed.
- Prepare income, household and hardship details.
- Keep paying what you can unless CBU gives different official instructions.
After-Hours Bloomington Water Assistance
For after-hours assistance, City of Bloomington Utilities lists 812-339-1444. Use this number for after-hours water or utility service concerns that cannot wait until the next business day.
812-349-3930
Monday–Friday, 8 a.m.–5 p.m.
812-339-1444
Use outside normal service hours.
877-879-9883
24-hour payment system.
Give address, cross street, issue type, visible water/sewer problem and callback number.
Official Bloomington Water Department Links and Billing Resources
Use these official resources first. They help avoid wrong Bloomington cities, third-party payment processors, outdated eSuite links and unofficial payment pages.
💧 City of Bloomington Utilities
Official CBU page for water, wastewater, stormwater, customer service and after-hours contact.
Open Utilities Page💳 Pay Utility Bill
Official CBU pay bill page with payment options and automated payment phone number.
Open Pay Bill Page⚡ Utility Access
Official Municipal Online Services portal for Quick Pay, sign-in, registration and e-Billing.
Open Utility Access❓ Utility Billing FAQs
Official FAQs for due dates, disconnection, start/stop service and customer support.
Open Billing FAQs🤝 Financial Assistance
Official CBU page for water, wastewater and stormwater bill help.
Open Assistance Page🏢 Utilities Department
Official Utilities Department page with Customer Relations team contact information.
Open Department PageBloomington Utilities Service Center Map and Directions
The official Utility Access portal lists City of Bloomington Utilities at 600 E Miller Drive, Bloomington, IN 47401. Use this location for service center reference and in-person appointment planning.
City of Bloomington Utilities Service Center
Use this map for the 600 E Miller Drive CBU service center location.
Bloomington Water Phone, Address, Hours and Payment Details
Use this quick table when you need to pay, call, get help with a past-due account, request service, or report an after-hours issue.
| Need | Official detail | Best action |
|---|---|---|
| Online utility bill pay | Utility Access portal | Use for Quick Pay, sign-in, registration and e-Billing. |
| Automated phone payment | 877-879-9883 | Use for 24-hour automated payment; 50¢ fee applies. |
| Customer Relations | 812-349-3930 | Use for billing, payment plans, assistance and service questions. |
| utilities.cs@bloomington.in.gov | Use for non-urgent written customer service questions. | |
| Customer service hours | Monday–Friday, 8 a.m.–5 p.m. | Call during these hours for account-specific help. |
| Service Center | 600 E Miller Drive, Bloomington, IN 47401 | Use for in-person appointment and service center reference. |
| After-hours assistance | 812-339-1444 | Use after normal hours for service issues. |
| Disconnected service | Past-due balance + $90 reconnect fee | Pay required amount and call 812-349-3930 for restoration steps. |
FAQs About Bloomington Water Department Bill Pay
How do I pay my Bloomington, IN water bill online?
Use the official City of Bloomington Utilities Utility Access portal. You can use Quick Pay without login or sign in/register for full account access and e-Billing.
What is the Bloomington water bill pay phone number?
Call 877-879-9883 for the automated 24-hour payment system. A 50¢ fee applies to payments through this system.
What is the Bloomington Utilities customer service phone number?
Call City of Bloomington Utilities Customer Relations at 812-349-3930.
Where is the Bloomington Utilities office?
The official Utility Access portal lists City of Bloomington Utilities at 600 E Miller Drive, Bloomington, IN 47401.
What are Bloomington Utilities customer service hours?
Customer service hours are Monday through Friday, 8 a.m. to 5 p.m., excluding city holidays.
What is the after-hours number for Bloomington Utilities?
For after-hours assistance, call 812-339-1444.
When is my Bloomington utility bill due?
The official FAQ says the utility bill is due on the last business day of each month. Check your latest bill for the exact monthly date.
What happens if Bloomington water service is disconnected for non-payment?
The official portal says the past-due balance plus a $90 reconnect fee must be paid before services are restored. After paying, contact Customer Service at 812-349-3930.
Does Bloomington Utilities offer financial assistance?
Yes. CBU has a Financial Assistance Program that may include payment options, community partner referrals and direct financial assistance for eligible customers.
Is this page the official City of Bloomington Utilities website?
No. This is an independent informational guide. Use the official Bloomington.in.gov and Utility Access links in this article for payments, forms and account support.
Best Way to Pay Bloomington Water Department Bill in 2026
The best official route is to use the City of Bloomington Utilities Pay Utility Bill page or the official Utility Access portal. Use Quick Pay for fast payment without signing in, or register if you want account history, e-Billing and account management.
For account questions, payment plans, disconnection, start/stop service or financial assistance, call 812-349-3930. For automated phone payment, call 877-879-9883. For after-hours assistance, call 812-339-1444.
Important Notice: This article is an independent informational guide and is not the City of Bloomington, City of Bloomington Utilities, Municipal Online Services, Tyler Technologies, South Central Community Action Program, a payment processor or an official utility service. Payment links, phone numbers, office hours, processing fees, assistance rules, reconnection fees and utility policies can change. Always verify urgent or official matters directly with City of Bloomington Utilities before acting.