Cullman Water Department, AL: Bill Pay, Phone Number and Hours
Use official City of Cullman Water & Wastewater resources to pay your water/sewer bill online, in person, by mail or drop box, contact Utilities Billing, apply for new service, report leaks or outages, request a leak adjustment, review rates, and find emergency numbers.
If you are searching for cullman water department, choose the task closest to what you need. Most users want to pay online, pay in person, mail a payment, use the drop box, call billing, apply for new service, report a water leak/outage, report a sewer emergency, or ask about a leak adjustment.
Choose one option. The official action card below updates for online payment, billing phone, City Hall payment, mail, drop box, new service, emergencies, adjustments and rates.
💳 Pay online — use the official City of Cullman payment portal
Use this for: paying your City of Cullman water/sewer bill online.
Keep ready: customer number/PIN from your utility bill, service address and payment method.
After payment: save confirmation number, payment date, amount and method.
Cullman Water Department Quick Facts Before You Pay
The City of Cullman Water & Wastewater page lists the Utilities Billing Office hours as 7:30 AM to 4:00 PM, Monday through Friday. Billing questions should go to 256-775-7107.
In-person water/sewer bill payments are accepted at the City Clerk’s Office inside Cullman City Hall, 204 2nd Avenue NE, Cullman, AL 35055. The city also lists an after-hours drive-up drop box on the south end of the building.
What This Cullman Water Department Guide Covers
How to Pay Cullman Water Bill Online
The safest online route is to start from the official City of Cullman Water & Wastewater page, then open the listed online payment portal. The online portal is used for Cullman water/sewer bill payment, bill viewing and account payment management.
Keep your latest utility bill nearby before paying. You may need your customer number, PIN, service address and payment method.
Open the official Water & Wastewater page
Start from the official City of Cullman Water & Wastewater page.
Open the online payment portal
Use the official Cullman water/sewer online payment portal.
Enter your customer number and PIN
Use the customer details printed on your bill. Do not guess if the portal cannot locate your account.
Confirm the balance and service address
Check the account, service address and balance before submitting payment.
Save confirmation proof
Save the confirmation number, date, amount and payment method until the payment clearly posts to your account.
Cullman Water Department Phone Number, Address and Hours
For billing questions, water/sewer account help, payment posting, in-person payment, mail payment and drop box questions, use the Utilities Billing Office contact listed on the official city page.
Monday–Friday
7:30 AM to 4:00 PM
Cullman City Hall
204 2nd Avenue NE
Cullman, AL 35055
Billing and Account Help
Call 256-775-7107 for bill questions, payment posting, mail/drop box questions and customer account help.
Utilities BillingWater / Sewer Emergencies
Call 256-775-7210 for water leak or outage. Call 256-739-2410 for sanitary sewer emergency.
Emergency contactsCullman Water Bill Payment Options Compared
The City of Cullman lists online payment, in-person payment, mail payment and a drive-up drop box. Choose the method based on urgency. Online and in-person payment are generally better if the bill is close to the due date. Mail and drop box are better when there is enough time before the due date.
| Payment option | How it works | Best for | Practical warning |
|---|---|---|---|
| Online payment | Use the official online payment portal. | Fast payment, bill viewing and account access. | Start from cullmanal.gov or official PayUB portal. |
| In person | Pay at the City Clerk’s Office inside Cullman City Hall. | Cash/check at window or debit/credit card kiosk payment. | Use office hours and bring your bill. |
| Use the envelope with your bill or mail to the Utilities Billing Office lockbox address. | Customers paying early by check. | Do not mail cash. | |
| Drive-up drop box | Use the drop box on the south end of City Hall after hours. | Local after-hours drop-off. | Call billing if payment is urgent or account is at risk. |
| Auto-draft | Ask a clerk about auto-draft when paying in person. | Avoiding missed monthly payments. | Continue checking bills until auto-draft is confirmed active. |
Cullman Water Bill Mail Payment and Drop Box
The City of Cullman says customers can mail payment using the self-addressed envelope enclosed with the bill or send payment to the Utilities Billing Office mailing address. The city also says not to mail cash.
City of Cullman
ATTN: Utilities Billing Office
P.O. Box 1738
Cullman, AL 35056-1738
Drive-up drop box on the south end of Cullman City Hall, 204 2nd Avenue NE.
City Clerk’s Office inside City Hall. Cash/check at window or debit/credit card at kiosk.
Write your account number on check or money order and keep proof of payment.
Apply for New Water / Sewer Service in Cullman
The City of Cullman Water & Wastewater page says new service applications are handled at the Water/Wastewater Office located at 1717 Eva Road NE, Cullman, AL 35055. The city lists 256-775-7210 for more information.
The official utility service application PDF lists Water/Sewer phone 256-775-7210 and fax 256-737-5442.
Before applying for new service, prepare this
- Requested date of service.
- Residential, commercial or industrial service type.
- Service address and billing address.
- Email address and phone number.
- Driver’s license number, required on the official application.
- Tax ID or Social Security number, required on the official application.
- Previous City of Cullman service address if transferring service.
Open the official application
Use the official City of Cullman Utilities Billing Service Application.
Call before visiting
Call 256-775-7210 to confirm current requirements, fees and service timing.
Visit the correct service office
For new water/sewer service, use the Water/Wastewater Office at 1717 Eva Road NE unless the City instructs otherwise.
Cullman Water Leak, Outage and Sewer Emergency Contacts
The City of Cullman lists separate emergency contacts for water and sanitary sewer issues. Use the correct number so the right crew receives the report.
256-739-0266
Office hours: 7:30 AM–4:00 PM, Monday–Friday
256-739-2410
Office hours: 8:00 AM–4:00 PM, Monday–Friday
Cullman Leak Adjustment and Pool Fill Adjustment
The City of Cullman Water & Wastewater page explains leak adjustment and pool-fill adjustment rules. Customers may receive one leak adjustment in a twelve-month period when the usage qualifies and the leak is repaired.
To qualify for a leak adjustment, the city says usage must be two times more than the past twelve-month average, the customer must have lived at the current address for at least six months, proof of repair must be provided, and the leak duration cannot exceed three months.
Leak adjustment checklist
- Usage is at least two times higher than the past twelve-month average.
- You have lived at the current address for at least six months.
- You provide proof that the leak was fixed, normally a repair receipt.
- The leak duration did not exceed three months.
- You have not already received a leak adjustment within the last twelve months.
Fix the leak first
Get the leak repaired and keep repair proof or receipt.
Open the official form
Use the official City of Cullman Water Leak Adjustment Request form.
Call billing if unsure
Call 256-775-7107 before submitting if your situation is unusual.
Cullman Water Rates, Wastewater Rates and Water Quality Report
The City of Cullman Water & Wastewater page includes residential, commercial and industrial water/wastewater rate sections. It also links the latest Annual Drinking Water Quality Report, also called the Consumer Confidence Report or CCR.
The page notes that the Water Treatment Plant is a 24 MGD surface water treatment facility and that Lake Catoma and Duck River Reservoir are water sources for the City of Cullman system.
Use the official Water & Wastewater page for
- Online payment portal.
- Water and wastewater billing contacts.
- Residential, commercial and industrial rates.
- Water quality report.
- New service application.
- Leak adjustment request.
- Water treatment and wastewater treatment contacts.
Official Cullman Water Department Links and Resources
Use these official City of Cullman resources first. They help avoid wrong payment links, old phone numbers, third-party bill-pay pages and confusion with other Cullman-area water systems.
💧 Water & Wastewater
Official page for bill pay, rates, emergency contacts, new service, adjustments and water quality.
Open Water & Wastewater💳 Online Payment Portal
Official Cullman water/sewer online payment portal linked from the city page.
Open Payment Portal🏠 New Service Application
Official City of Cullman Utilities Billing Service Application PDF.
Open Service Application🧾 Leak Adjustment Form
Official City of Cullman Water Leak Adjustment Request form.
Open Adjustment Form🔎 Cullman Utilities Directory
Official city utilities list showing multiple water/wastewater providers in the Cullman area.
Open Utilities Directory🏛️ City Website
Main City of Cullman website for official city departments and announcements.
Open City WebsiteCullman City Hall Payment Office Map
In-person water/sewer bill payments are accepted at the City Clerk’s Office inside Cullman City Hall, 204 2nd Avenue NE, Cullman, AL 35055. The official page also mentions a drive-up drop box on the south end of the building.
Cullman City Hall / City Clerk’s Office
Use this map for in-person water/sewer bill payments and drop box location planning.
Water/Wastewater Office for New Service
The City lists new service applications at 1717 Eva Road NE, Cullman, AL 35055.
Cullman Water Department Phone Number, Address, Hours and Help Table
Use this quick table when you need to pay, call, mail a payment, apply for service, report a leak/outage or request billing help.
| Need | Official detail | Best action |
|---|---|---|
| Online bill pay | Online payment portal | Use for official online water/sewer bill payment. |
| Billing questions | 256-775-7107 | Use for bill, payment and account questions. |
| Billing hours | Monday–Friday, 7:30 AM–4:00 PM | Call during office hours. |
| Pay in person | City Clerk’s Office, Cullman City Hall, 204 2nd Avenue NE, Cullman, AL 35055 | Use for window payment, card kiosk and drop box. |
| Mail payment | City of Cullman, ATTN: Utilities Billing Office, P.O. Box 1738, Cullman, AL 35056-1738 | Do not mail cash. |
| New service | 1717 Eva Road NE, Cullman, AL 35055; phone 256-775-7210 | Call before visiting and bring required application details. |
| Water leak/outage | 256-775-7210 | Use for water leak, outage or water emergency. |
| Sanitary sewer emergency | 256-739-2410 | Use for sewer backup, manhole overflow or cleanout issue. |
FAQs About Cullman Water Department Bill Pay
How do I pay my Cullman water bill online?
Use the official City of Cullman Water & Wastewater page and open the listed online payment portal for water/sewer bill payment.
What is the Cullman Utilities Billing phone number?
For billing questions, call 256-775-7107.
What are Cullman Utilities Billing office hours?
The official Water & Wastewater page lists Utilities Billing Office hours as Monday through Friday, 7:30 AM to 4:00 PM.
Where can I pay my Cullman water bill in person?
You can pay at the City Clerk’s Office inside Cullman City Hall, 204 2nd Avenue NE, Cullman, AL 35055.
Where do I mail a Cullman water bill payment?
Mail payment to City of Cullman, ATTN: Utilities Billing Office, P.O. Box 1738, Cullman, AL 35056-1738. The city says not to mail cash.
Does Cullman have a water bill drop box?
Yes. The city says an after-hours drive-up drop box is located on the south end of the City Hall building.
How do I apply for new water/sewer service in Cullman?
The city says to apply for new service at the Water/Wastewater Office located at 1717 Eva Road NE, Cullman, AL 35055. Call 256-775-7210 for more information.
Who do I call for a Cullman water leak or outage?
To report a water leak, water outage or other water emergency, call 256-775-7210.
Who do I call for a Cullman sewer emergency?
For a sanitary sewer emergency, such as backup into a home or business or overflow from a manhole or cleanout, call 256-739-2410.
Can I request a Cullman water leak adjustment?
Yes, if you meet the city’s rules. The city says usage must be two times more than the past twelve-month average, proof of repair is needed, and only one leak adjustment is allowed in a twelve-month period.
Best Way to Pay Cullman Water Department Bill in 2026
The best path is simple: start from the official City of Cullman Water & Wastewater page, use the online payment portal for online payment, call 256-775-7107 for billing questions, and call 256-775-7210 for water leaks or outages.
For the focus keyword cullman water department, this guide covers the full user intent: bill pay, online payment, billing phone number, office hours, City Hall payment address, mail address, drop box, new service, leak/outage emergency, sewer emergency, leak adjustment, pool-fill adjustment, rates, water quality, official links, map and FAQs.
Important Notice: This article is an independent informational guide and is not the City of Cullman, Cullman Water Department, Utilities Billing Office, Cullman Power Board or an official payment processor. Payment links, phone numbers, office hours, rates, service rules and emergency contacts can change. Always verify urgent or official matters directly with the City of Cullman before acting.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.