Donna Water Department, TX: Bill Pay, Phone, Hours and Address
Use official City of Donna Public Utility resources to pay your water bill online, find the correct water department phone number, understand the 24–48 hour online payment processing warning, contact the utility office, locate the payment office, and avoid late or service-interruption problems when your bill is due soon.
If you are searching for City of Donna Water Department, choose the task closest to what you need. Donna customers usually want to pay online, know whether payment will post in time, call the utility office, use the correct 8-digit account number, make payment arrangements, ask about public works service issues, or confirm the official City links before entering payment details.
Choose one option. The official action card below updates for online bill pay, account-number help, urgent due-date warning, phone support, office visit, mail/city payment details, water/sewer access fees, Public Works issues, payment arrangements and official City links.
💳 Pay online — use the official utility payment portal
Use this for: paying your City of Donna utility payment electronically.
Account number: use your 8-digit account number, excluding dashes and periods.
Processing: online payments may take 24–48 hours to process.
Donna Water Department Quick Facts Before You Pay
The City of Donna Public Utility page is the official starting point for water utility information and the “Pay your water bill” quick link. The online payment processor handles City of Donna utility payments electronically and gives specific account-number and processing-time warnings.
For water bill or Public Utility help, call 956-464-7861. The official utility payment portal lists Water Department contact address as 114 S. 13th St., Donna, TX 78537, email mestrada@cityofdonna.org, and hours Monday through Friday, 8 a.m. to 5 p.m.
What This Donna Water Department Guide Covers
How to Pay City of Donna Water Bill Online
The safest online route is to start from the official City of Donna website and use the official utility payment link. The utility payment processor says this service allows City of Donna utility payments to be made electronically.
Open the official Public Utility page
Start from the official City of Donna Public Utility page.
Open the official Pay page
Use the official City of Donna Pay page, then choose the utility bill payment option.
Use the utility payment processor
Open the official City of Donna utility payment processor.
Enter the account number correctly
Use your 8-digit account number and exclude dashes and periods. A wrong account number can delay or misapply payment.
Save your confirmation
Save the confirmation number, payment amount, date, account number and receipt until the payment posts to your City of Donna utility account.
Donna Water Bill Account Number: Use 8 Digits Only
The official utility payment processor says to use your 8-digit account number excluding dashes and periods. This detail is important because water bills often show account numbers with formatting marks.
Before submitting payment, check:
- Account number is exactly 8 digits.
- Dashes are removed.
- Periods are removed.
- Service address matches your bill.
- Payment amount is correct.
- You are paying a City of Donna utility account, not another Donna-area service.
Correct account format
Use only the 8-digit number when the payment processor asks for the account number.
Avoid posting issueVerify service address
Always cross-check account number with service address before paying.
Safer paymentDonna Water Bill Online Payment Processing Time: 24–48 Hours
This is the most important part for urgent accounts. The official payment processor says online payments take 24–48 hours to process. If your bill is due within that time frame, your service may be interrupted.
Check the due date before paying online
If the due date is today, tomorrow or within two business days, do not rely only on online payment.
Call the utility office
Call 956-464-7861 to ask whether arrangements are needed.
Save proof of payment
Keep your receipt and confirmation number ready when calling.
Donna Water Department Phone Number, Email, Address and Hours
Use the Public Utility phone number for water bill questions, account help, online payment timing, arrangements, payment confirmation, and water/sewer billing support.
114 S. 13th St.
Donna, TX 78537
Monday through Friday
8:00 a.m. to 5:00 p.m.
307 South 12th Street
Donna, TX 78537
Donna Water Bill Payment Arrangement Help
If your water bill is already due or due within the next 24–48 hours, online payment may not process fast enough. The official payment processor specifically tells customers to call the utility office to make arrangements when this timing issue applies.
Call 956-464-7861 when:
- Your bill is due today.
- Your bill is due within 24–48 hours.
- Your account is past due.
- You recently paid online but service status is still at risk.
- You entered the wrong account number.
- You need payment arrangement information.
- You need staff confirmation that payment was received.
Donna Water Department Office Map and City Hall Location
The official payment portal lists the Water Department address as 114 S. 13th St., Donna, TX 78537. The official City homepage lists City of Donna address as 307 South 12th Street, Donna, Texas 78537.
Donna Water Department
114 S. 13th St., Donna, Texas 78537.
City of Donna City Hall
307 South 12th Street, Donna, Texas 78537.
Donna Public Works for Water, Sewer or Street Service Issues
Billing and payment questions should go to Public Utility. Field-related questions may need Public Works. The official Public Works page lists Public Works at 1304 Silver Avenue, Donna, TX 78537, phone 956-464-6960, and fax 956-461-2992.
1304 Silver Avenue
Donna, TX 78537
956-461-2992
Public works, field service, infrastructure or non-billing issues.
Donna Water and Sewer Access Fees, Service Questions and Utility Help
The official Public Utility page includes quick links for “Pay your water bill” and “Water and sewer access fees.” Use those official links first when you need information about connection, service access, water and sewer charges, or utility payment routing.
Open Public Utility
Start from the official City of Donna Public Utility page.
Use official quick links
Use the City’s Pay your water bill and Water and sewer access fees quick links from the official page.
Call before assuming fees
Call 956-464-7861 if you are starting service, changing service, or asking about access fees.
Donna Water Bill Payment Options Compared
Choose your payment method based on urgency. Online payment is convenient but can take 24–48 hours. Calling the Public Utility office is safer when your due date is close or your account is already past due.
| Payment / contact option | How it works | Best for | Important warning |
|---|---|---|---|
| Online utility payment | Pay electronically through official utility processor. | Normal bills paid early. | Takes 24–48 hours to process. |
| Call Public Utility | Call 956-464-7861. | Urgent bills, arrangements, due-date questions and account help. | Call before service interruption risk. |
| Visit Water Department | Visit 114 S. 13th St., Donna, TX 78537. | In-person utility help during office hours. | Confirm hours before visiting on holidays. |
| City Hall | City address is 307 South 12th Street. | General city routing. | Water billing may be handled separately. |
| Public Works | Call 956-464-6960 for Public Works issues. | Field/infrastructure issue, not bill payment. | Use Public Utility for bills. |
| Email Water Department | Email mestrada@cityofdonna.org. | Non-urgent written utility questions. | Call for urgent payment timing. |
Official Donna Water Department Links and Resources
Use these official links first. They help avoid fake utility payment pages, wrong Donna-area service providers, old payment instructions and third-party confusion.
🚰 Public Utility
Official City of Donna Public Utility page with water bill payment and water/sewer access fee quick links.
Open Public Utility💳 Pay Page
Official City of Donna Pay page with utility bill payment option.
Open City Pay Page✅ Utility Payment
Official electronic utility payment processor for City of Donna utility payments.
Open Utility Payment🧾 Water Bill Page
Official City of Donna water bill page with Water Department contact details.
Open Water Bill Page🛠️ Public Works
Official Public Works page for non-billing field or infrastructure-related issues.
Open Public Works🏛️ City Homepage
Official City of Donna homepage with city address, main phone and utility bill pay link.
Open City WebsiteDonna Water Department Phone Numbers, Hours and Addresses
Use this quick table when you need to pay, call, visit, ask about a bill, check payment processing, or contact the correct City department.
| Need | Official detail | Best action |
|---|---|---|
| Water bill / Public Utility help | 956-464-7861 | Call for billing, payment timing, arrangements and account help. |
| Water Department email | mestrada@cityofdonna.org | Use for non-urgent written account or department questions. |
| Water Department office | 114 S. 13th St., Donna, TX 78537 | Visit for in-person utility help during office hours. |
| Water Department hours | Monday–Friday, 8 a.m.–5 p.m. | Call before visiting around holidays or special closures. |
| City Hall | 307 South 12th Street, Donna, TX 78537 | Use for general City business and routing. |
| City main phone | 956-464-3314 | Use for general City questions. |
| Public Works | 956-464-6960 | Use for Public Works field/service issues, not normal bill payment. |
FAQs About Donna Water Department Bill Pay
How do I pay my City of Donna water bill online?
Use the official City of Donna Public Utility page or Pay page, then open the official utility payment processor at paylocalgov.com/Donna-Utility.
What is the Donna Water Department phone number?
The Public Utility / Water Department phone number is 956-464-7861.
What are Donna Water Department office hours?
The official water bill page lists hours as Monday through Friday, 8 a.m. to 5 p.m.
Where is the Donna Water Department located?
The official payment page lists the Water Department at 114 S. 13th St., Donna, TX 78537.
What account number should I use to pay my Donna water bill online?
The official payment processor says to use your 8-digit account number, excluding dashes and periods.
How long does Donna online water bill payment take to process?
The official payment processor says online payments take 24–48 hours to process.
What if my Donna water bill is due within 24–48 hours?
The official processor warns that service may be interrupted if the bill is due within that processing window. Call 956-464-7861 to make arrangements.
What is the City of Donna main phone number?
The official City homepage lists the City phone number as 956-464-3314.
Who do I call for Donna Public Works water or sewer field issues?
For Public Works issues, the official Public Works page lists phone 956-464-6960. For water bill and payment questions, call Public Utility at 956-464-7861.
Can I email the Donna Water Department?
The official water bill payment page lists email mestrada@cityofdonna.org. For urgent billing or service-interruption questions, calling 956-464-7861 is safer.
Best Way to Pay Donna Water Department Bill in 2026
The best path is simple: use the official City of Donna Public Utility page or Pay page, then open the official utility payment processor. Enter your 8-digit account number without dashes or periods, verify your service address, and save your confirmation after payment.
If your bill is due within 24–48 hours, call 956-464-7861 before relying on online payment. The official payment processor says online payments can take 24–48 hours to process and service may be interrupted if the bill is due within that time frame.
Important Notice: This article is an independent informational guide and is not the City of Donna, Donna Public Utility, Public Works, PayLocalGov, Value Payment Systems, or an official payment processor. Payment links, phone numbers, office hours, processing times, account-number rules, service-interruption policies, payment arrangement rules and department contacts can change. Always verify urgent billing, payment, service or water-related matters directly with the City of Donna Public Utility office.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.